Housekeeping Supervisor Job Description

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Housekeeping Supervisor Job Description

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Hospitality and Tourism

Job summary 1

The Housekeeping Supervisor may work in any type of facility location on client premises. This individual provides supervision at the direction of management on site to coordinate activities of workers and/or service employees engaged in facilities operations or services at either larger complex facilities or locations in the areas of commercial, health care, schools, universities, or other establishments. He/She coordinates, at the direction of management, key functions and between 3 and 10 employees during the normal course of business. The general responsibilities of the position include those listed below, but Company may identify other responsibilities of the position. These responsibilities may differ among accounts, depending on business necessities and client requirements.

Duties & Responsibilities 1

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Supervises housekeeping staff and coordinates staffing schedules to ensure the proper cleaning of offices, public areas, residents' rooms, and community grounds.
Conducts regular inspections of all resident rooms, public areas, and bathrooms.
Plans and schedules cleaning programs, including but not limited to annuals, move-in preparations, and carpet cleaning.
Ensures housekeeping inventory, supplies, or equipment are ordered, as well as being handled and maintained safely.
Ensures staff is trained on the safe handling of cleaning chemicals in accordance with department and is compliant with state, federal, and local standards, MSDS, OSHA, EPA, and any other applicable regulations.
- Assists with housekeeping duties including cleaning duties, floors, restrooms, kitchens, resident rooms, and other areas as needed.
- Maintains a safe working environment through the prevention of accidents.
- Performs other duties and responsibilities as required or requested.

Requirements & Skills 1

High school diploma or general education diploma (GED)
Prior experience in housekeeping.
Previous experience or training in supervision and scheduling preferred.

Job summary 2

The Housekeeping Supervisor provides a high level of focus on guest satisfaction by maintaining an exceptional housekeeping department. Responsible for providing day-to-day direct supervision, guidance, and training of housekeeping team members on an assigned shift.

Duties & Responsibilities 2

Requirements & Skills 2

Preference is given to qualified Members.
High school diploma or GED required.
Strong knowledge in PMS systems is required, V1 experience is preferred.
- Strong interpersonal, motivational, and leadership qualities.
- Excellent written and verbal communication skills including the ability to successfully communicate with multiple levels of management.
- Must be able to read, write, speak and understand English.

Job summary 3

The Housekeeping Supervisor monitors the day-to-day activities of the housekeeping department to assure the facility is maintained in a clean, safe, and comfortable manner. Assists in room readiness for all resident move-ins and responds to resident concerns as they relate to room conditions.

Duties & Responsibilities 3

Assume the administrative authority, responsibility, and accountability of supervising the housekeeping department.
- Supervise the day-to-day housekeeping functions of assigned personnel.
- Assist the Director in scheduling work assignments, preparing cleaning schedules, etc.
- Coordinate daily housekeeping services with the nursing department when performing routine cleaning assignments in resident living and/or recreational areas.

Requirements & Skills 3

High school diploma required.
Minimum one-year of supervisory experience in housekeeping in health care or a similar institution required.

Job summary 4

The Housekeeping Supervisor is accountable for overseeing the night housekeeping crews and overseeing the cleanup in the seating area of the arena (the bowl) and the suite cleaning crews.

Duties & Responsibilities 4

Include the following. Other duties may be assigned.
Manage personnel including temporary employees, oversee training, evaluate performance, and provide staff feedback about their performance.
Supervise and assist the staffing company supervisors as they work to have their crews in place. Begin the process of cleaning the seating bowl area, including picking up all trash, and sweeping and mopping seating aisles and stairs. Ensure the entrances to the seating bowl are cleaned and clear. Cleaning of all handrails and glass features within the bowl. Remove gum and stickers from seats, floors, and walls. Coordinate any kind of special cleaning projects that may be needed from time to time within the bowl.
Supervise the overnight housekeeping staff to ensure the cleanliness of all offices, restrooms, boardrooms, break rooms, and employee locker rooms. Ensure carpeted hallways are vacuumed and tile floors are swept and mopped.
Supervise and assist in the cleaning of the event level hallways and dock areas making sure all carpet and carpet runners are vacuumed, all concrete is swept and mopped, all trash is emptied and all the glass is cleaned.
Supervise the suite cleaning crews enforcing that all suites are cleaned which includes trash removal, vacuuming the carpets, and wiping down countertops and glass features.
- Ensure storage areas utilized by the housekeeping department are clean and organized. Make sure the housekeeping crew has all the equipment and supplies needed to accomplish their nightly tasks.
- Review and approve subordinates’ time cards.
- Other duties as assigned.

Requirements & Skills 4

Employee should have knowledge of Microsoft Windows, Word, Excel, Outlook, and the internet as well as the ability to learn and utilize new computer programs quickly and efficiently.
High school diploma or equivalent.
- Ability to define problems, collect data, establish facts and draw valid conclusions.
- Ability to interpret directions and technical diagrams.
- Employees must exercise discretion in planning clean-up activities after events and assigning workers to job tasks.

Job summary 5

The Housekeeping Supervisor must follow specific directions and schedules. Cleaning chemicals are potentially dangerous, and housekeepers must handle them properly to avoid injury. They must be thorough in their work and pay attention to details. Under supervision, cleans, polishes, and sanitizes public, common, and bathroom areas as well as offices; cleans resident’s apartments every week or as needed, while interacting in a friendly and courteous manner, to ensure resident and family member satisfaction.

Duties & Responsibilities 5

Requirements & Skills 5

Job summary 6

As the Housekeeping Supervisor, you will be part of the leadership team in charge of the staff and operations of the Housekeeping department and seek solutions and results that create a high-performing, safety-conscious work environment. You will report directly to the Executive Housekeeper and help manage a team that’s passionate about delivering a unique and unpretentious experience to guests. You contribute to the team’s professionalism and performance and consciously engage with your staff members, who efficiently accomplish a combination of cleaning duties to maintain a safe, clean, and orderly property for guests and employees. As the Housekeeper Supervisor, you will carry out supervisory responsibilities by the organization's policies and applicable laws. Responsibilities include training employees; planning, assigning, and directing work; inspecting rooms and common areas; appraising performance; rewarding and disciplining employees; addressing complaints, resolving problems, and cleaning guest rooms and common areas when necessary.

Duties & Responsibilities 6

Conducts oneself with safety in mind and undertakes all job requirements in a manner that will guarantee a safe environment for oneself, guests, and fellow team members. Participates on the safety committee or ensures that the department is adequately represented on the safety committee.
Demonstrates problem-solving skills while resolving guest concerns
Acts as host or hostess to in-house guests by encouraging comments, fulfilling guests’ needs, and answering guests’ questions.
Drives and maintains a friendly, sincere, and safety-focused service culture through consistent performance coaching and team development.
Maintains adequate levels of the product including linens, cleaning supplies, in-room products, etc. Maintains operating equipment in good order.
- Communicates with Front of House staff regularly on room statuses and guest preferences.
- Reliable attendance on all scheduled workdays
- Other duties as assigned

Requirements & Skills 6

Understanding of Microsoft Office, strong typing skills, and computer knowledge
2 years’ supervisory experience required
Strong communication skills
Prior hospitality experience required, industry-specific experience preferred
- Fluent in verbal and written English, other language skills preferred
- Possess a valid driver’s license and ability to successfully pass an MVR check.
- Ability to work a flexible schedule including weekends, holidays, and evenings.

Job summary 7

We are looking for a Housekeeping Supervisor to join our team.

Duties & Responsibilities 7

Assist in implementing departmental objectives, budgets, policies, procedures, and strategies
Assist in training and supervising Housekeeping staff
Inspect all guest rooms and ensure each passes Bunkhouse standards
Implement standards and procedures to consistently conduct an accurate inventory
- Monitor compliance with health and fire regulations regarding lodging facilities
- Ensure open lines of communication with staff, all departments, and upper management at all times via email, logbooks, meetings, etc., to ensure all needs of the hotel are met
- Maintain a high level of cleanliness and safety in the work area

Requirements & Skills 7

Two (2) years of related experience in the hospitality or service industry
- High School diploma or general education degree (GED). College Degree preferred
- Ability to speak the primary language(s) of the workplace
- Ability to speak effectively before groups of co-workers and sister property staff

Job summary 8

The Housekeeping Supervisor supervises the operations of the housekeeping staff promoting a safe environment and quality service to achieve maximum guest satisfaction, protection of assets, and minimal expenses.

Duties & Responsibilities 8

Supervise the housekeeping staff; providing open communication, training, coaching, and counseling and providing performance feedback to ensure maximum efficiency.
Supervise and inspect the cleaning of the guest rooms, turndown service, public areas, and back of the house; ensure compliance with accident/loss prevention programs, SOPs, and health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.
Issue assignments to staff reviewing special requests and areas of concentration to ensure a smooth flow of the housekeeping operation.
- Issue supplies/goods to staff at beginning of a shift in order to control inventory and ensure proper supplies are available while controlling expenses.
- Respond to guest requests, concerns, and problems to ensure guest satisfaction. Log items into the Lost and Found and answer inquiries to maintain controls and ensure guest satisfaction.
- Implement emergency training and procedures to ensure appropriate protection of the hotel, guests, staff, and company assets.

Requirements & Skills 8

High school education or equivalent experience.
- Experience required by the position is from one to two years of employment in a related position with this company or other organization(s).
- Requires working knowledge of Housekeeping and the hotel's services, policies, and operations. Working knowledge is generally learned on the job.
- Requires supervisory skills.

Job summary 9

Housekeeping Supervisor works supervising the housekeeping staff and inspects hotel guestrooms, bathrooms, corridors, and lobby. Responsibilities include training, planning, assigning, and directing staff as well as addressing and resolving guest complaints.

Duties & Responsibilities 9

Comply with all hotel policies and standard operating procedures of the Hotel and its management company
Work together with the Front Office Manager and Chief Engineer to maintain constant communications and the status of all rooms
Assist in policies designed to ensure the highest level of guest services according to the standards set forth by the Hotel and Spa.
Oversee the inspection of guest rooms and public areas to ensure cleanliness and standards are been adhered to
Ensure all arrivals rooms have been inspected and any discrepancies have been corrected
Ensure vacant and clean rooms are continuously given to the Front Office or input in the computer for early arrivals
- Perform duties of housekeeping and laundry positions as necessary
- Attend all meetings related to Housekeeping and laundry
- Adhere to all fire, safety, and security procedures according to hotel policy

Requirements & Skills 9

Job summary 10

We are seeking qualified and motivated candidates for the position of Housekeeping Supervisor. Come be part of the family and put your hospitality skills to work in an environment that welcomes your input, rewards your ambition, and inspires our guests to return again and again.

Duties & Responsibilities 10

Requirements & Skills 10

Must be proficient in Word and Excel.
Basic math skills.
Must have at least 6 months of supervisory experience and 1 year of housekeeping experience.
- Effective oral and written communication skills in English.
- Must have professional appearance.
- Bilingual (Spanish) Preferred.

Frequently asked questions

What does a housekeeping supervisor do?

A housekeeping supervisor is responsible for overseeing the cleaning and maintenance of a facility, such as a hotel, hospital, or office building. They work to ensure that the facility is clean, organized, and well-maintained, and that all housekeeping tasks are completed efficiently and effectively.

Some specific responsibilities of a housekeeping supervisor might include:

Supervising a team of housekeeping staff, including assigning tasks and monitoring performance.

Developing and implementing policies and procedures to ensure that the facility is kept clean and well-maintained.

Managing budgets and resources to optimize the use of supplies and equipment.

Providing training and support to housekeeping staff to ensure that they have the skills and knowledge needed to perform their tasks effectively.

Inspecting rooms, public areas, and other areas of the facility to ensure that they are clean and well-maintained.

Responding to customer complaints or requests and taking appropriate action to resolve issues.

Maintaining inventory levels of supplies and equipment and placing orders as needed.

Developing and implementing strategies to improve efficiency and effectiveness in the housekeeping department.

Providing reports and updates to management on the performance of the housekeeping department.

The housekeeping supervisor typically reports to a manager or director and may have a team of housekeeping staff reporting to them. They may work in a variety of settings, including hotels, hospitals, office buildings, and residential facilities.

What makes a good housekeeping supervisor?

A good housekeeping supervisor is an organized and efficient individual who is able to manage the cleaning and maintenance of a facility effectively. Some specific qualities that can make a person a good housekeeping supervisor include:

Leadership: A good housekeeping supervisor should be able to lead and motivate a team of housekeeping staff.

Attention to detail: A good housekeeping supervisor should be detail-oriented in order to ensure that the facility is kept clean and well-maintained.

Communication skills: A good housekeeping supervisor should be able to communicate effectively with team members, management, and customers, both in writing and orally.

Customer service: A good housekeeping supervisor should have strong customer service skills and be able to provide assistance and support to customers in a helpful and professional manner.

Time management: A good housekeeping supervisor must be able to prioritize tasks, manage their time effectively, and meet deadlines.

Organizational skills: A good housekeeping supervisor should be able to keep track of multiple tasks and projects and be able to effectively manage and coordinate them.

Adaptability: A good housekeeping supervisor must be able to adapt to changing circumstances and be flexible in their approach to tasks and projects.

Problem-solving: A good housekeeping supervisor should be able to identify and solve problems that may arise during the course of their work.

Interpersonal skills: A good housekeeping

Olivia Powell
Recruiting expert

Last updated Sep 30

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Housekeeping Supervisor Job Description

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Frequently asked questions

What does a housekeeping supervisor do?

What makes a good housekeeping supervisor?

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