Hostess Job Description

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Hostess Job Description

Job descriptions
Hospitality and Tourism

Job summary 1

The Hostess welcomes guests, seat them at tables or in the lounge, and helps ensure the quality of facilities and guest service. Presents menus to guests and answers questions about menu items, making recommendations upon request. Is thoroughly knowledgeable in all aspects of the menu, ingredients, and prices.

Duties & Responsibilities 1

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Requirements & Skills 1

High School Diploma or equivalent desired
Must be 16 years of age or older
Knowledge of principles and processes for providing guest and personal services; this includes guest needs assessment, meeting quality standards for services, and evaluation of guest satisfaction
Performing for people or dealing directly with the public. This includes serving guests in restaurants and receiving guests
Good oral and written communication skills
- Mature judgment and professionalism in handling all matters
- Ability to read and understand information and ideas presented in writing
- Good problem-solving skills

Job summary 2

The Hostess serves our guests with the highest standards possible while following guidelines and procedures.

Duties & Responsibilities 2

Assist in the preparation and set-up of the dining room
Help maintain a neat and clean dining room
Help keep the hostess areas clean and neat
Serve our guests courteously and efficiently
- Assist in the kitchen as needed
- Serve food in other locations as needed
- Other duties as assigned by Managerr

Requirements & Skills 2

Ability to communicate well one-on-one and in group settings
Commitment to hospitality and excellence
Ability to work independently without close supervision
Willingness to take initiative and be a proactive problem solver
Maintain confidentiality where appropriate
Ensures a clean and neat uniformed appearance while working
- Ability to move easily and stand for extended periods of time
- Ability to lift 35 pounds
- Extended daily, evening and weekend hours may be required

Job summary 3

This position is responsible for greeting guests and seating guests within dining room areas. The working schedule for this position may include days, evenings, weekends, & holidays based on operational needs.

Duties & Responsibilities 3

Requirements & Skills 3

As a member of the team, a host should know and follow policies and procedures and have strong interpersonal skills that would enable her to verbally communicate in a positive manner with co-workers, guests, and the general public.
Able to see at a distance (20 feet) at close range (12 inches), distinguish between shapes and utilize peripheral vision to avoid potential hazards.
Able to hear in one or both ears so that verbal communication can be received, understood, and acted upon.
Able to read, write, and perform addition/subtraction calculations.
- Able to control and utilize fingers to write.
- Able to bend, handle, carry, lift, reach, wipe, climb, and stoop.
- Able to walk and stand for up to 8 hours.

Job summary 4

The Hostess is a full-service greeting team member committed to serving guests.

Duties & Responsibilities 4

Greets and interacts with guests as they enter and leave the restaurant
Answers telephone and answers questions or directs calls to the appropriate staff member
Manages the wait list and escorts guests to their appropriate table
Takes guest tickets and retrieves guest orders
Processes guest payments accurately and maintains an accurate cash drawer
Maintains adequate stock of menus, supplies, and silverware
- Cleans various areas of the restaurant, including tables, counters, floors, and trash bins
- Assists other team members as needed or when business needs dictate
- Other duties and responsibilities as directed by restaurant management

Requirements & Skills 4

Customer-friendly demeanor and willingness to serve
Able to stand for prolonged periods (entire shift), walk, bend, kneel, squat, stand, and lift heavy objects, as needed
Excellent communication skills, verbal and written (English fluency required)
Able to maintain positive energy throughout shift with an outgoing, friendly, and patient attitude
Able to excel in a fast-paced, team environment with a sense of urgency in getting things done
- Able to think ahead and anticipate problems before they happen
- Willing to work a flexible schedule and arrive to work at the scheduled time
- Demonstrates integrity

Job summary 5

The Hostess is responsible for greeting and seating guests. The Hostess should provide general customer service within the dining establishment as well as escalate and/or resolve any issues as necessary to ensure guest satisfaction. Essential functions and responsibilities of the position may vary based on client requirements and business needs.

Duties & Responsibilities 5

Greets guests as they arrive seats them accordingly ensuring the optimum use of tables
Ensures any special needs or requests for diners are accommodated and arranged
Maintains the appearance and cleanliness of the front-of-house environment
Escalates any customer needs or concerns as necessary
- Works closely with the kitchen staff and servers optimizing communication to ensure efficient operations
- Maintains excellent customer service and positive attitude towards guests, customers, clients, co-workers, etc.
- Other duties and tasks as assigned by manager

Requirements & Skills 5

Previous Hostess experience preferred
Demonstrates excellent customer service skills
Demonstrates excellent communication and interpersonal skills, both written and verbal
- Demonstrates strong organizational skills, accuracy, and attention to detail
- Must be able to obtain food safety certification
- Requires occasional lifting, carrying, pushing, and pulling of up to 25 lbs

Job summary 6

We are seeking a Hostess for our location. The ideal candidate loves making small talk with guests. They’ll also be “mission control” in seating guests as quickly as possible and help to ensure a world-class experience is delivered to all guests.

Duties & Responsibilities 6

Enthusiastically welcome guests as soon as they walk into the full-service restaurant.
Provide guests with accurate wait time estimates during busy periods.
Maintain a neat, organized front-of-house environment.
Seat guests and take initial drink orders as needed to ensure ideal speed of service.
Assist with opening/closing tasks and side work as needed
- Learn food and beverage menu.
- Rotate seating between different stations to ensure even workloads for server team.
- Answer phones and schedule reservations with large parties.

Requirements & Skills 6

1+ years of customer service experience, preferably in the hospitality industry
Are naturally kind and maintain an optimistic demeanor with a personal commitment and passion for delivering the highest level of service
- Flexible schedule, particularly for weekend/evening shifts and holidays
- Ability to work 6+ hours on your feet at a time
- Friendly, open disposition

Job summary 7

Hostess plays a critical role in the restaurant as they are the ones who give our guests the first and the last impression of the restaurant and a large part of the night's effectiveness is orchestrated by Hostess able to run a smooth shift.

Duties & Responsibilities 7

Requirements & Skills 7

High school graduate
Restaurant experience a plus
- Must be 18 year of age to carry alcoholic beverages
- Have a clean, neat appearance & good personal hygiene at all times
- Have a courteous, enthusiastic style of communication. Ability to communicate with guests

Job summary 8

The Hostess provides pleasant, efficient customer service while seating customers in the restaurant.

Duties & Responsibilities 8

Coordinates seating and activities of the dining room to provide fast and courteous service to customers.
Greets customers, escorts them to tables, and provides menu (where applicable)
Arranges parties and special services for diners.
Inspects dining room tables for cleanliness before seating customers.
May prepare beverages and expedite food orders.
The Hostess is required to assist with special projects as directed by the supervisor including, monthly meetings, special banquets, concerts, and special guests.
- It is the Hostess's responsibility to notify their immediate supervisor of any problems or concerns.
- It is the Hostess's responsibility for the cleanliness, organization, and preparedness of the immediate workspace and adjacent areas.
- Perform other duties as assigned to support the efficient operation of the department.

Requirements & Skills 8

High School Diploma or GED required.
Must be able to complete basic mathematical computations, i.e. addition, subtraction, multiplication, division.
Must be able to read, write and communicate in the English language.

Job summary 9

Under the direct supervision of the Manager, the Hostess maintains efficient and courteous food and beverage operations by greeting guests, anticipating guests’ needs, providing knowledgeable food & beverage service, and providing consistent professional guest relations with a positive upbeat personality.

Duties & Responsibilities 9

Requirements & Skills 9

High school degree or GED preferred, plus recent experience as a Hostess
Ability to service guests in a professional appearance and manner.
Ability to communicate, read, and writes clearly in basic English.
Ability to demonstrate outstanding guest service at all times.
Strong ability to follow instructions and work in a stressful and busy environment.
Strong ability to follow instructions and work in a stressful and busy environment.
- Knowledge of cash handling.
- Knowledge of dining and food maintenance operations and guest service.
- Knowledge of all menu items.

Job summary 10

The ideal Hostess is an individual who is punctual, attentive to detail, reliable, and above all - friendly. The Hostess supervises and coordinates the activities of the dining room personnel to ensure fast and courteous service to our guests. The Hostess works with the management team to schedule dining room reservations and arranges parties, special events, and/or special services for our guests. Our Hostess is of the utmost importance because he or she is the first to greet each and every guest and make a lasting first impression.

Duties & Responsibilities 10

Requirements & Skills 10

Willing to work a flexible schedule
Neat, clean, and professional appearance
Exhibit a sense of urgency
Willingness to work in a team environment
- Previous team/crew/wait staff experience desired
- Able to communicate effectively with guests and team members
- Guest-friendly demeanor

Frequently asked questions

What qualities make a good Hostess?

A good hostess generally possesses the following qualities:

Strong communication skills: A hostess should be able to communicate clearly and effectively with customers, staff, and management.

Customer service skills: A hostess should be friendly, welcoming, and able to handle customer inquiries and complaints with tact and professionalism.

Attention to detail: A hostess should be detail-oriented and able to multitask effectively, as they may be responsible for managing reservations, seating customers, and handling other tasks simultaneously.

Organization: A hostess should be able to keep track of reservations and seating arrangements, as well as manage other tasks related to the operation of the restaurant or event.

Adaptability: A hostess should be able to adapt to changing situations and handle unexpected challenges in a calm and professional manner.

Teamwork: A hostess should be able to work effectively with other staff members and contribute to a positive work environment.

Physical stamina: A hostess may be on their feet for long periods of time and may need to lift or move objects, so physical stamina is important.

Positive attitude: A hostess should have a positive, friendly attitude and be able to maintain their composure under pressure.

What makes a good Hostess?