Hotel Housekeeper Job Description

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Hotel Housekeeper Job Description

Job descriptions
Hospitality and Tourism

Job summary 1

A Hotel Housekeeper makes a long-lasting impression and greatly influences the total guest experience. Cleaning each hotel guest room and public area to the brand standard ensures a welcoming and relaxing environment for our guests while they’re away from home. The Hotel Housekeeper creates beautiful spaces and have great attention to detail, making sure each element of the room is prepared for guest arrival or return. The primary responsibility of a Hotel Housekeeper is to deliver and exceed guest expectations, clean and style hotel rooms and public areas to brand standards, promptly address guest requests, and work collaboratively to resolve guest challenges.

Duties & Responsibilities 1

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Clean and style hotel rooms and public areas efficiently, to brand expectations, and with great attention to detail.
Refresh and replenish guest rooms with amenities, supplies, linen, and applicable collateral to ensure all items are available for guest use according to brand standards.
Take a proactive approach to prevent guest challenges by inspecting work, identifying and communicating maintenance concerns, and replacing items when necessary.
Effectively engage and build rapport with guests to identify needs and ensure guest satisfaction.
Take ownership to resolve guest challenges, working collaboratively with the hotel’s Guest Services team and hotel leadership.
- Always maintain professionalism consistent with hotel brand and company expectations.
- Know and communicate hotel emergency procedures; inform and assist guests in emergencies.
- Take on additional tasks as necessary or assigned by hotel leadership.

Requirements & Skills 1

Effective verbal and written communication skills
Must be able to speak, read, and write in the primary language(s) used in the workplace
- 8+ hours per day; stand and walk frequently throughout the workday
- Lift, lower, and maneuver up to 30 pounds occasionally
- Reach, bend, stoop, and pivot frequently throughout the workday

Job summary 2

A Hotel Housekeeper performs duties in cleaning and servicing guest rooms, baths, and common areas under the close supervision of the Head Housekeeper. Responsible for upholding the company’s cleanliness standards of all guest rooms and common areas located in the hotel.

Duties & Responsibilities 2

Requirements & Skills 2

High school diploma or general education degree (GED); and one to three months related experience and/or training; or equivalent combination of education and experience. Experience in housekeeping is a plus.
- Ability to read and comprehend simple instructions, correspondence, and memos. Ability to write simple correspondence.
- Ability to add, subtract, multiply, and divide. Must be able to perform basic math computations at 8th-grade level.
- Ability to apply commonsense understanding to carry out detailed but uninvolved written or oral instructions.

Job summary 3

A Hotel Housekeeper performs duties to ensure guest rooms and common areas are cleaned to Hotel operational standards within specified time frames per guest type.

Duties & Responsibilities 3

Requirements & Skills 3

Ability to comprehend oral and written instructions, correspondence, and memos.
Knowledge of general housekeeping and recordkeeping required.
Ability to communicate in a courteous, professional manner with teammates, management, and guests.
Ability to work independently, but with occasional interruptions.
- Ability to compute basic math. Basic computer skills are a plus.
- Ability to be punctual and work within a flexible work schedule.
- Have a strong work ethic. Must display a high degree of pride and integrity in job performance.

Job summary 4

Who we’re looking for a Hotel Housekeeper who wants to work at the best resort and meet friends from around the world. If you like to provide incredible guest service with a friendly attitude, you’re ready to join our team.

Duties & Responsibilities 4

Requirements & Skills 4

Basic knowledge and skills of routine housekeeping preferred
- Must be a minimum of 18 years of age
- Continual lifting, standing, walking, and pushing the cart for long periods of time
- Lifting and carrying a minimum of 30 pounds such as trash and linen bundles

Job summary 5

The Hotel Housekeeper is responsible for all daily housekeeping services to the inn and condominiums. He/she is responsible for all room turnover. He/she is responsible for the overall hotel appearance and condition of the units and public areas of the property.

Duties & Responsibilities 5

Obtain room assignments from your Supervisors.
Clean rooms with proficiency in a timely manner.
Check, stock, and replenish closets as necessary. Report shortages to Housekeeping Supervisor.
Report rooms to be inspected when finished.
- Report any missing or broken items to maintenance or management.
- Report and return items left in rooms by guests.
- Report any suspicious activity to the Front Desk or management.

Requirements & Skills 5

Must be comfortable interacting with both staff and guests in a friendly and helpful manner.
Must be clean, neat, and organized.
Must be able to complete tasks as directed thoroughly and accurately with attention to detail.
- Must be flexible, willing to learn, and adapt to changes.
- Must be able to regularly lift up to 50 pounds and remain standing for an entire work shift.
- Must be reliable and punctual. Available to work weekends and holidays.

Job summary 6

The Hotel Housekeeper cleans and supplies all daily assigned rooms and reports all damage, mechanical deficiencies, suspicious activities, or theft in accordance with all housekeeping procedures and standards and safety and security rules and regulations to ensure guest satisfaction.

Duties & Responsibilities 6

Clean guest rooms and stock with appropriate supplies in the prescribed manner while following safety and security procedures and regulations.
Retrieve, stock, restock and store the housekeeping cart according to prescribed housekeeping, safety, and security procedures and regulations.
- Receive assigned section, keys, supplies, and any priority room requests from the Senior Housekeeper. Turn in keys and unused supplies at end of the shift.
- Respond to guest requests and report guest issues and complaints in a hospitable manner to ensure guest satisfaction.
- Report any missing articles, damage, or mechanical problems to the Senior Housekeeper and turn in articles left in the room.

Requirements & Skills 6

Education: No formal education required
Experience: Prior housekeeping experience desirable
Must be able to communicate in English
Must have the ability to clean rooms during an eight-hour working day
- Self-starting personality with an even disposition
- Ability to meet standards of appearance
- Can communicate well with guests

Job summary 7

The Hotel Housekeeper maintains hotel rooms by cleaning, dusting, vacuuming, and polishing; providing linen services.

Duties & Responsibilities 7

Requirements & Skills 7

Job summary 8

This Hotel Housekeeper position is responsible for the cleanliness, arrangement, and supply of guest rooms.

Duties & Responsibilities 8

Requirements & Skills 8

The ability to work rotating shifts, weekends, callouts, etc.
- Must be fluent in speaking, reading, and writing English.
- High School Diploma or GED.
- Six (6) months of the hospitality industry or related experience which evidences some suitability for this type of work.

Job summary 9

This Hotel Housekeeper role provides cleaning services; in hotel rooms, lobbies, and other public spaces for use by the community & visitors.

Duties & Responsibilities 9

Interior & exterior cleaning assignments in a variety of settings.
Participate in both team & individual cleaning assignments
Seeks the best use of materials, equipment, and staff to maximize efficiency and effectiveness.

Requirements & Skills 9

Ability to use typical equipment associated with a cleaning constraint, public contact, etc. assignments including but not limited to mops, cleaning chemicals & latex gloves
Ability to lift & operate medium-weight equipment, including but not limited to floor buffers, vacuums, carpet extractors, hallway cleaners, mops & sweepers
- Ability to follow and execute specific verbal and written instructions.
- Ability to communicate effectively, both verbally and in writing.
- Ability to promote and maintain positive interaction with all internal and external stakeholders.

Job summary 10

We are looking for a Hotel Housekeeper.

Duties & Responsibilities 10

Ensure that rooms and public areas are cleaned and sanitized to company-mandated standards
Ensures that rooms have clean linen, bedding, and towels
Understands and follows all safety and security procedures as mandated by the hotel
Maintain knowledge of hotel property, hotel staff, hotel services, hotel service hours of operation, and hotel surroundings (i.e. mall, restaurants)
- Ensures that rooms are stocked with soap, tissues, drinking glasses, etc.
- Identify items that guests have left behind and report items utilizing the hotel's lost and found procedures
- Other duties as assigned

Requirements & Skills 10

High School Diploma/GED
Ability to multi-task
Ability to communicate effectively verbally and in writing
- Team player
- Ability to exceed expectations of guests
- Knowledge of cleanliness standards

Frequently asked questions

What are the top 3 skills a hotel housekeeper should have?

The top 3 skills a hotel housekeeper should have are:

Attention to detail: Hotel housekeepers should be able to clean rooms thoroughly and efficiently, paying attention to small details such as wiping down surfaces and replacing amenities.

Physical stamina: Hotel housekeepers may be required to lift and carry heavy items such as bed linens and towels, as well as stand for long periods of time.

Customer service skills: Hotel housekeepers should be able to interact with guests in a friendly and professional manner, responding to their requests and concerns as needed.

In addition to these skills, it is important for hotel housekeepers to be able to work independently and follow instructions, as well as adhere to established policies and procedures. They should also be able to work efficiently in a fast-paced environment and have good time management skills.

What are the 3 qualifications of the hotel housekeeper?

The specific qualifications for a hotel housekeeper may vary depending on the specific hotel and the requirements of the position. However, some common qualifications for a hotel housekeeper may include:

High school diploma or equivalent: Many hotels require hotel housekeepers to have a high school diploma or equivalent, although some may not have this requirement.

Previous experience: Some hotels may prefer to hire hotel housekeepers with previous experience in housekeeping or a related field.

Physical stamina: As mentioned earlier, hotel housekeepers may be required to lift and carry heavy items and stand for long periods of time. It is important for hotel housekeepers to be physically fit and able to perform the physical demands of the job.

In addition to these qualifications, hotel housekeepers should also have excellent customer service skills and be able to work efficiently in a fast-paced environment. They should also be able to follow instructions and adhere to established policies and procedures.

Olivia Powell
Recruiting expert

Last updated Sep 30

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Hotel Housekeeper Job Description

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Frequently asked questions

What are the top 3 skills a hotel housekeeper should have?

What are the 3 qualifications of the hotel housekeeper?

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