Front Office Manager Job Description

Job summary 1

The Front Office Manager manages Front Office Operations to ensure profitability, control costs, and quality standards to ensure total guest satisfaction. Oversees room reservations, front office systems, supplies inventory, scheduling, forecasting, and department budget to maximize revenue. Compiles and prepares financial reports, including rate and availability calendar. Interviews, trains, supervises, counsels, schedules, and evaluates staff. Provide leadership and guidance to Front Office staff, ensuring consistent quality service is provided.

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Requirements & Skills 1

Job summary 2

The Front Office Manager is responsible for managing and organizing all areas of the Front Office, including the Front Desk, Bell Stand, Concierge, AYS/PBX, Valet Parking, Transportation Department, and Concierge/Executive Lounge. Continually strive to improve guest and associate engagement while maximizing financial performance and continuous development of staff associates.

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Job summary 3

As a Front Office Manager you would be responsible for executing your position's responsibilities in alignment with our Spirit of Service culture and driving company success through performing the following tasks to the highest standards.

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Job summary 4

The Front Office Manager coordinates the front office activities of the hotel and provides support to General Manager by performing the following duties.

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Job summary 5

The Front Office Manager manages hotel front office operations by establishing guest service and sustainability standards.

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Job summary 6

This Front Office Manager will be responsible for the delivery of superior customer service to our guests throughout their engagement with our company. This position sets the standard for our excellence. The ideal candidate is a confident leader who enjoys working with the public in a fun workplace and can adapt to whatever the day might bring. A positive attitude and determination to exceed customer expectations are foundational to this position. We have a wonderful team for you to work with that shares the common goals of creating lifetime memories for the guests and a fun and positive work environment.

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Job summary 7

The Front Office Manager supervises the Front Desk, Reservations, Bell Desk, and Guest Services to ensure the highest standard of courteous service is met.

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Job summary 8

The Front Office Manager is responsible for all front office functions and staff. As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.

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Job summary 9

The Front Office Manager is responsible for the leadership of the front desk, guest services, and telecommunications and maintains a high quality of services offered to guests while maximizing profitability.

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Job summary 10

We are looking for a Front Office Manager.

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Frequently asked questions

What does a front office manager do?

A front office manager is responsible for overseeing the day-to-day operations of a business's front office or reception area. They typically work in industries such as hospitality, healthcare, and corporate environments, where their primary role is to ensure that the front desk or reception area is running smoothly and that guests or clients are receiving excellent customer service.

Some of the key responsibilities of a front office manager may include:

Supervising and training front desk staff: The front office manager is typically responsible for managing a team of receptionists, administrative assistants, and other support staff. They must ensure that their team is well-trained and equipped to handle a variety of tasks, such as answering phone calls, greeting visitors, and processing paperwork.

Handling customer complaints: The front office manager is often the first point of contact for customers or clients who have complaints or issues that need to be addressed. They must be skilled at de-escalating conflicts and finding solutions that satisfy customers.

Managing schedules and appointments: The front office manager is responsible for managing schedules and appointments, making sure that clients or guests are seen on time and that there are no scheduling conflicts.

Maintaining office supplies and equipment: The front office manager must ensure that the front desk or reception area is properly stocked with office supplies and that all equipment, such as computers and phones, is in good working order.

Budgeting and financial management: The front office manager is responsible for managing the budget for the front office, including expenses related to staffing, supplies, and equipment.

Overall, a front office manager plays a critical role in ensuring that the front desk or reception area of a business is well-managed and provides excellent customer service to guests or clients.

What makes a good front office manager?

A good front office manager should possess a combination of leadership, communication, and customer service skills. Here are some specific qualities that can make a front office manager effective:

Strong leadership skills: A front office manager should be able to lead a team of employees effectively, delegate tasks appropriately, and motivate staff to achieve goals.

Excellent communication skills: A front office manager must be able to communicate effectively with staff, customers, and other departments in the company. This includes being able to listen actively, provide clear instructions, and handle difficult conversations.

Customer service orientation: A good front office manager must have a strong focus on customer service and be able to handle customer complaints and concerns with tact and diplomacy.

Attention to detail: Front office managers must be organized and detail-oriented, able to oversee tasks such as scheduling, inventory management, and record-keeping.

Problem-solving skills: A good front office manager should be able to anticipate and solve problems quickly and efficiently, and make decisions that are in the best interest of the company and its customers.

Adaptability: Front office managers should be able to adapt to changing circumstances and work effectively in a fast-paced environment.

Technical proficiency: Front office managers must be proficient in the use of office technology, such as computers, software programs, and telephone systems.

Overall, a good front office manager should be able to lead by example, prioritize customer service, and work collaboratively with other departments to achieve business goals.

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