Hotel Front Desk Job Description
Job summary 1
The Hotel Front Desk works at the front desk of the hotel greeting and checking in arriving guests and checking out departing guests. Providing excellent customer service to current and future guests and making reservations for incoming phone calls or walk-ins.
Duties & Responsibilities 1
eBook
to recruiting
Requirements & Skills 1
Job summary 2
We are looking for people that have a passion to serve others! Working at a Hotel Front Desk means you are at the hub of the hotel with the most interaction with guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive, and caring will make all the difference. If you enjoy engaging with others and have a winning personality and a high sense of responsibility – this role is perfect for you.
Duties & Responsibilities 2
Requirements & Skills 2
Job summary 3
We are looking for an energetic, hardworking, motivated person with excellent customer service skills and a desire to work in the hospitality industry.
Duties & Responsibilities 3
Requirements & Skills 3
Job summary 4
The Hotel Front Desk ensures the safety and security of clients, staff, and facility. Receives and assists clients, receives and routes deliveries, aids residents, controls front door access, and assists with the intake and orientation process.
Duties & Responsibilities 4
Requirements & Skills 4
Job summary 5
Greet and register guests provide prompt and courteous service and close out guest accounts upon completion of stay to meet high standards of quality.
Duties & Responsibilities 5
Requirements & Skills 5
Job summary 6
The Hotel Front Desk is responsible for providing attentive, courteous, and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.
Duties & Responsibilities 6
Requirements & Skills 6
Job summary 7
The Hotel Front Desk position must demonstrate and promote a strong commitment to providing the best possible experience for guests. The position is responsible for assisting guests at all times, answering phones, and checking in and checking guests out by company guidelines and procedures. The Hotel Front Desk also is responsible for completing all necessary front office daily paperwork and ensuring that safety and security procedures are in place by company guidelines and standards for all associates and guests.
Duties & Responsibilities 7
Requirements & Skills 7
Job summary 8
The Hotel Front Desk is responsible for the Hotel Front Desk activities. The Hotel Front Desk will ensure the organization complies with all applicable federal, state, and local employment-related laws. The Hotel Front Desk, as with all members of the Hotel Team, is expected to conduct himself/herself in a manner that demonstrates initiative, professionalism, personal awareness, and integrity, and exercises confidentiality in the appropriate areas of his/her performance.
Duties & Responsibilities 8
Requirements & Skills 8
Job summary 9
To perform in a pleasant, professional, and efficient manner, a combination of duties mainly related, but not limited to, check-in and check-out of guests thereby contributing to an overall pleasant and positive experience.
Duties & Responsibilities 9
Requirements & Skills 9
Job summary 10
Our Hotel Front Desk creates a hospitable guest experience while performing tasks at the front desk. The Hotel Front Desk is in a vital position as it provides the first impression of our brand.
Duties & Responsibilities 10
Requirements & Skills 10
Frequently asked questions
What is hotel front desk job description?
A hotel front desk job description typically includes a variety of duties and responsibilities, which may include:
Guest services: Greeting guests, checking them in and out of the hotel, and assisting with any questions or concerns they may have.
Reservations: Answering phone calls and emails, taking reservations, and inputting them into the hotel's computer system.
Cash handling: Accepting payments from guests and reconciling any cash transactions at the end of a shift.
Room assignments: Assigning guest rooms based on room availability, special requests, and preferences.
Concierge services: Recommending local attractions and restaurants, arranging transportation, and making restaurant reservations for guests.
Administration: Managing guest accounts, preparing reports, and ensuring that all paperwork is accurate and up to date.
Problem-solving: Resolving guest complaints and handling any issues that arise during a guest's stay.
Sales: Promoting hotel services, such as restaurants, spas, and meeting rooms, and upselling when appropriate.
Safety and security: Maintaining a secure and safe environment for guests, ensuring that hotel policies are enforced, and responding to emergencies when necessary.
Communication: Maintaining open lines of communication with other hotel staff, including housekeeping, maintenance, and management.
The specific duties and responsibilities of a hotel front desk clerk may vary depending on the size and type of hotel, as well as the individual needs of guests. However, the core responsibilities listed above are typically included in most hotel front desk job descriptions.
What are the skills required for a hotel front desk?
To be successful in a hotel front desk position, there are several key skills and qualities that are typically required, including:
Communication skills: Strong communication skills are essential for a hotel front desk employee. They must be able to effectively communicate with guests, coworkers, and management in person, over the phone, and in writing.
Customer service skills: Providing excellent customer service is a top priority for hotel front desk staff. This requires the ability to listen to and understand guest needs and concerns, and to respond in a professional, friendly, and helpful manner.
Attention to detail: Accuracy is critical in a hotel front desk role. Front desk staff must be able to carefully review and update guest information, room assignments, and billing details.
Problem-solving skills: Hotel front desk staff must be able to resolve guest complaints and problems quickly and effectively, often under pressure.
Computer skills: Most hotels use computer software to manage reservations, billing, and other functions. Front desk staff must be comfortable with basic computer skills and willing to learn new software as needed.
Multitasking: A hotel front desk employee must be able to juggle multiple tasks at once, such as answering phone calls, checking in guests, and responding to requests for information.
Positive attitude: A positive and friendly attitude is essential for providing excellent customer service and creating a welcoming environment for guests.
Teamwork: Hotel front desk staff must be able to work effectively with other employees and departments, including housekeeping, maintenance, and management.
Adaptability: The hotel industry can be unpredictable, and hotel front desk staff must be able to adapt to changes in guest demand, staffing, and other factors that may impact the hotel's operations.
Overall, the key skills required for a hotel front desk position revolve around customer service, communication, accuracy, and the ability to multitask in a fast-paced environment.
