Front Desk Manager Job Description

Job summary 1

The Front Desk Manager is responsible for the day-to-day operation and supervision of the front desk team. The Front Desk Manager ensures the highest levels of guest service and that standards are in place. The Front Desk Manager must have a flexible schedule to include evenings, weekends, and holidays, especially during peak guest occupancy.

Duties & Responsibilities 1

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Requirements & Skills 1

Job summary 2

We are currently recruiting a Front Desk Manager to join our team. The Front Desk Manager /Administrative Assistant will be primarily responsible for overseeing all aspects of a busy front office as well as working collaboratively with management, financial service, insurance, and compliance team members and visiting guests to meet client (internal and external) deliverables and deadlines

Duties & Responsibilities 2

Requirements & Skills 2

Job summary 3

We are currently looking to hire a Front Desk Manager to work at our upscale luxury resort. The ideal candidate will be responsible for personnel, operational and administrative tasks and will have strong customer service skills and front desk manager experience.

Duties & Responsibilities 3

Requirements & Skills 3

Job summary 4

The Front Desk Manager assists the Front Office Manager in administering front office functions and supervising staff daily. Front office areas include Bell/Door Staff, Switchboard, and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check-in and check-out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

Duties & Responsibilities 4

Requirements & Skills 4

Job summary 5

Our successful Front Desk Manager has a “hands-on” approach while maintaining responsibility for directing and administering all front office service operations including Front Desk, Reservations, and Night Audit. This position is held accountable for maintaining established costs and quality standards. This role organizes and delivers effortless and seamless movement of guests in and out of our hotel and provides exceptional levels of guest service throughout the guests’ stay.

Duties & Responsibilities 5

Requirements & Skills 5

Job summary 6

The Front Desk Manager will assist in the planning, direction, coordination, and execution of all activities and personnel within the front office departments including the front desk, bell/door, PBX, and concierge (if applicable). The Front Desk Manager is responsible for ensuring that all front office activities are carried out professionally, to standards, and at the highest level of service. The Front Desk Manager will achieve desired outcomes by assisting in the creation, development, and maintenance of competent, motivated, and empowered staff. The Front Desk Manager will effectively lead, train, coach, motivate, engage, and provide feedback to the front office staff daily. In the absence of a Front Office Manager, the Front Desk Manager will fulfill this role.

Duties & Responsibilities 6

Requirements & Skills 6

Job summary 7

The Front Desk Manager works on-site at the casino and interfaces with external/internal customers, Team Members, and vendors regularly. Under the direction of the Hotel Manager, this position is responsible for the Hotel Front Desk activities with emphasis on the areas of four diamond guest service, talent management, and team member relations. The Front Desk Manager will ensure the organization complies with all applicable federal, state, and local employment-related laws. The Front Desk Manager, as with all members of the Resort Team, is expected to conduct himself/herself in a manner that demonstrates initiative, professionalism, personal awareness, and integrity, and exercises confidentiality in the appropriate areas of his/her performance. The Front Desk Manager shares the support of the company’s Vision, Mission, and Values, and consistently performs all functions in a fashion that inspires and motivates others to actively pursue them.

Duties & Responsibilities 7

Requirements & Skills 7

Job summary 8

The Front Desk Manager is responsible for managing the day-to-day operations of all Front Office needs.

Duties & Responsibilities 8

Requirements & Skills 8

Job summary 9

The Front Desk Manager supervises the daily operations of the Front Desk staff to maximize revenues and profits while attaining optimal guest satisfaction.

Duties & Responsibilities 9

Requirements & Skills 9

Job summary 10

The Front Desk Manager oversees the front desk operations, including checking guests in and out, reservations, and monitoring the switchboard while ensuring overall excellent guest service.

Duties & Responsibilities 10

Requirements & Skills 10

Frequently asked questions

What are 10 things front desk managers do?

Front desk managers are responsible for managing the daily operations of the front desk or reception area in a variety of settings, such as hotels, hospitals, and corporate offices. Here are 10 things front desk managers may do:

Manage Staff: Hiring, training, and supervising front desk staff, including receptionists and administrative assistants.

Customer Service: Ensuring exceptional customer service to guests, patients, or visitors, responding to inquiries, and handling complaints.

Scheduling: Coordinating staff schedules, including vacation requests and sick leave, to ensure adequate staffing levels.

Financial Management: Managing the budget for the front desk, including managing accounts receivable, accounts payable, and cash handling procedures.

Operational Management: Managing the day-to-day operations of the front desk, including managing check-in/check-out procedures, guest/patient inquiries, and directing incoming calls.

Maintenance: Ensuring that the front desk area is clean, organized, and presentable.

Communication: Liaising with other departments within the organization to ensure smooth and efficient operations.

Sales and Marketing: Promoting services or products offered by the organization and making sales.

Technology: Ensuring that front desk staff is trained to use relevant software and hardware tools and managing the maintenance of such systems.

Compliance: Ensuring compliance with relevant regulations, standards, and policies related to the front desk operations, such as safety regulations or security policies.

Overall, the role of a front desk manager requires strong organizational, leadership, and customer service skills to ensure efficient and effective front desk operations.

What are front desk manager skills?

Front desk managers require a variety of skills to perform their job effectively. Some of the essential skills of a front desk manager include:

Leadership: Strong leadership skills to manage and train front desk staff, set goals, and handle conflicts effectively.

Customer Service: Excellent customer service skills to ensure exceptional customer experience, respond to inquiries, and handle complaints.

Communication: Strong verbal and written communication skills to communicate with guests, staff, and other departments within the organization.

Organizational Skills: Strong organizational skills to manage the daily operations of the front desk, including scheduling, financial management, and administrative duties.

Technology: Proficiency in relevant software and hardware tools used in front desk operations, such as reservation systems, point of sale systems, and telephone systems.

Attention to Detail: Paying attention to details to ensure accuracy in guest information, financial transactions, and record-keeping.

Problem-Solving: The ability to identify and resolve issues related to front desk operations, such as customer complaints or scheduling conflicts.

Sales and Marketing: Knowledge of sales and marketing techniques to promote services or products offered by the organization and make sales.

Multitasking: The ability to handle multiple tasks simultaneously, such as answering phone calls, assisting guests, and managing administrative duties.

Flexibility and Adaptability: Flexibility and adaptability to handle unexpected situations and adjust the approach to meet the changing needs of guests and the organization.

Overall, a front desk manager requires a combination of technical and soft skills to ensure efficient and effective front desk operations while providing exceptional customer service.

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