Concierge Job Description template and pdf with duties [2024]

Job summary 1

Our Concierge is responsible for providing excellent hospitality as they are the first impression for all visitors into the community. The Concierge will be greeting potential residents, families, visitors, managing both external and internal calls, taking and communicating messages. The Concierge provides an overview of community information to those inquiries in support of the marketing and sales efforts.

Duties & Responsibilities 1

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Monitoring the dining area for refreshments, music, cleanliness
General administrative duties
Welcoming and support the hospitality of a community

Requirements & Skills 1

A high school diploma or GED is required
- Proven experience in a customer service role is also required, having demonstrated excellent customer service, organizational and communication skills
- You must have good judgment, problem solving and decision making skills as well as be an organized record keeper
- Proficiency in computer skills to include the use of Microsoft Outlook, Word and Excel as well as the ability to learn new applications

Job summary 2

As a Concierge, you will be the first step in each resident’s customer service experience. You will be responsible for providing exceptional customer service at all times within residential setting.

Duties & Responsibilities 2

Greet residents, answer phones, maintain community entrance/exit logs
- Monitor foot traffic to ensure entrance is by authorized individuals only
- Answer resident inquiries, manage resident requests, manage package storage and delivery, allow authorized visitors and vendors on to the property
- Issue keys, gate cards, remotes and establish move-in packages

Requirements & Skills 2

Have dependable transportation to and from work
- Have a strong work ethic with reliability and dependability
- Enjoy working with others and taking direction when needed
- Maintain a friendly and customer service oriented approach to co-workers and customers

Job summary 3

We are currently looking for a Concierge. The ideal candidate will possess a strong work ethic, excellent people skills, be self-motivated and have the flexibility to work various shifts.

Duties & Responsibilities 3

Mange reservations desk, conference centers, arrange catering, and ensure facilities run smoothly
- Develop strong relationships with building management staff
- Arrange restaurant reservations, concert tickets, and car service
- Prepare monthly newsletters and serve as an informational resource

Requirements & Skills 3

Must at least a year of experience in hospitality, administration, or marketing
- Flexible work schedule
- Strong organization skills
- Ability to think on your feet

Job summary 4

Our Concierge is the first impression of the community and is responsible for providing superior customer service to our residents. Each day will be unique, requiring an ability to prioritize, multi-task, think creatively, take initiative, and employ a diverse set of skills. A Concierge brings positive energy to each conversation, resolves issues quickly and effectively, and makes everyone feel welcome and appreciated.

Duties & Responsibilities 4

Deliver an exceptional experience to every person, beginning with an unmatched first impression and building rapport with other Associates, guests, and current residents.
Maintain and uphold a high standard for community curb appeal by conducting routine inspections of all community amenities and common areas, and working with the service team or other Associates to ensure that all areas are well-maintained.
Coordinate maintenance of office and amenity equipment including copiers, printers, resident business centers, fitness equipment, and resident clubhouse amenities.
Handle deliveries by accepting and logging packages for residents.
Provide leasing support and assistance to the leasing team by making initial contact with future residents, setting appointments, assisting with key pick-ups, and any other tasks related to the move-in and move-out process.
- Act as a liaison between residents and service team members regarding both routine and emergency maintenance requests and provide assistance in the follow-up process after work is completed on routine requests. Contact maintenance personnel immediately if an emergency maintenance situation develops.
- Plan fun activities that help build a strong sense of belonging among residents.
- Answer the telephone, provide information using our guide, forward calls and take messages when necessary.

Requirements & Skills 4

High school diploma or General Equivalency Diploma is required.
- Minimum of one to two years of experience in customer service, sales, and/or hospitality experience that demonstrates sufficient background to resolve resident complaints.
- Prior experience in front desk support preferred.
- Prior Concierge and/or event planning experience preferred.

Job summary 5

The Concierge provides service to property residents and visitors. Manages the entrance of the buildings and monitors the traffic into the buildings. Provides a warm greeting to all residents and guests.

Duties & Responsibilities 5

Maintains knowledge and provides information to residents regarding available services and upcoming events. Establishes and maintains ongoing contact with sources of information. Makes dinner, theater and local recreation reservations for residents.
Prepares service requests, works closely with service contractors to ensure jobs are handled appropriately.
Communicates with residents and families regarding questions or concerns and takes steps to resolve issues or refers them to appropriate associates.
- Greets residents and visitors. Keeps lobby bulletin board up to date with information of interest to residents.
- Plans and implements social and recreational programs for property residents such as movies, game nights and other social events.
- Assist residents with packages.

Requirements & Skills 5

This position requires a High School Diploma/GED
Preferred education: Associate Degree in Concierge/Hospitality – Customer Service
1-2 years of required Concierge or Hospitality experience.
- May require valid driver's license depending on needs of property.
- Required skills for this position include: customer service, adaptability, initiative, and Microsoft Office.
- This position requires up to 10% travel.

Job summary 6

We are seeking a Concierge to coordinate front-desk activities. When you’re a Concierge, you provide world class customer service and administrative support to the community. You have a passion for helping others and you have an ability to connect and relate with a wide variety of people while taking on multiple tasks.

Duties & Responsibilities 6

Answer incoming telephone calls and direct calls to appropriate personnel or department. Answer general questions about the Community and provide callers with address, directions, and other information
Maintain an outgoing, friendly, professional appearance and attitude always
Welcome all on-site family members and visitors including vendors, clients and job candidates. Determine nature of business and announces visitors to appropriate personnel
- Perform administrative support functions to meet the needs of the Community and assist other departments as needed including Marketing, Dining Services, Activities, etc.
- Receive, sort and distribute mail
- Miscellaneous duties as assigned

Requirements & Skills 6

Excellent customer service skills, commitment to excellence and attention to detail
Sufficient fluency in spoken and/or written English
One year of related experience preferred
- Willing to work flexible hours, such as evenings and weekends
- Pass post offer TB test
- Hold or be eligible for a Fingerprint Card, First Aid and CPR if requested

Job summary 7

Enhances resident services and provides up to date information in a more efficient and timely manner. Greets residents and visitors, answers the telephone and responds to both routine inquiries and emergencies, relays calls to the proper department and performs a variety of related clerical duties.

Duties & Responsibilities 7

Requirements & Skills 7

High School Diploma or General Education Degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience
Experience in office skills, and with computer software.

Job summary 8

The Concierge is responsible for the guest/owner experience from pre-arrival, communication, coordination, delivery including follow-up of guest requests. The Concierge is responsible for promoting a positive, friendly, welcoming and “at your service” environment daily. This individual will make recommendations based on preferences, vendor relationships and local area. They will ensure timely distribution and booking of itinerary plans for guest stays. The Concierge will ensure proper setup of pre-arrival arrangements. This individual will acknowledge each guest with a smile and warm greeting while using pre-established guidelines. This person will be responsible for the overall guest / owner experience and is empowered to handle a variety of guest challenges and requests. The positional expectation is to consistently meet and or exceed expectations.

Duties & Responsibilities 8

Demonstrates a high level of service.
Follow up of guests/owners expectations.
- Confirmation and delivery of services and/or products.
- Plan activities for guests/owners.
- Partner with resort outlets to assist the guests/owners.

Requirements & Skills 8

GED or high school equivalent
Must have a strong knowledge of the Resort amenities and activities that occur
Ability to be self-directed with attention to details
Must possess the ability to provide a high level of service consistently
Ability to work as part of a team and individually on occasion
Ability to follow prescribed procedures and guidelines in accomplishing tasks as described above
- Has worked in a fast pace and moderate to high stressful environment
- Must have knowledge / understanding of current PMS system.
- Must have a strong knowledge of the Resort Operations and the activities that occur

Job summary 9

We are looking for a Concierge to join our team.

Duties & Responsibilities 9

Concierge/access control while displaying outstanding customer service.
Answers or respond to alarms/radios (on site) as dispatched and notify manager or on-site team for further instruction.
Monitors and authorizes entrance and departure of employees, visitors, future and current residents into site via access gates and lobby door.
Write reports of daily activities.
- Assist residents with any questions or minor customer service-related items or refer to office personnel.
- Warns persons of rule infractions or violations.
- Audits parking garage and ensure parking rules are followed or notify towing company as needed and sign for towing with manager approval.

Requirements & Skills 9

Must possess a high level of integrity.
Must be tactful and courteous in dealing with visitors, staff, vendors and others.
Must possess the ability to maintain and meet consistent attendance and punctuality standards.
Neat and professional appearance.
Friendly and professional demeanor.
Ability to provide exceptional customer service with guests, vendors, future and current residents.
- Ability to handle common and or crisis situations efficiently and effectively.
- Solid ability with computers and smart phones to include word process and email.
- Customer Service: 1 year (Required).

Job summary 10

We are seeking to hire a Concierge at our community.

Duties & Responsibilities 10

The Concierge will answer questions regarding and/or make arrangements for dining, entertainment, sports events, recreation, tours, health and beauty services, child care, transportation, and other services. As well as keep accurate records of all arrangements made
- Answer questions concerning and/or give directions to the community and its facilities
- Process and notify residents of receipt of facsimiles, mail, messages and packages. Assist guests in the sending of facsimiles, mail, messages, and packages.
- Maintain current information and materials regarding community facilities and services and local restaurants and attractions.

Requirements & Skills 10

Prior customer service experience
High School diploma

Concierge Job Description

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Concierge Job Description

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