Shift Manager Job Description

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Shift Manager Job Description

Job descriptions
Hospitality and Tourism

Job summary 1

We are looking for a dynamic leader to ensure every customer is receiving a consistent product and competent service in a clean environment. A successful Shift Manager will control labor costs according to the average-hourly report and maintain appropriate staffing to ensure excellent customer service. You will ensure efficient restaurant operation, as well as maintain high production, productivity, quality, and customer-service standards.

Duties & Responsibilities 1

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Oversees production of food according to sanitation and quality standards
Manages and mentors staff, including, managing issues of discipline/termination, ensuring ongoing training/education, etc.
Manages supplies and ensures orderly work areas
Ensures that work areas are clean and that equipment, tools, and supplies are properly stored
Ensures compliance with all applicable federal and state laws and all company policies
Addresses customer concerns and issues
- Prepares deposits and maintains a cash management system
- Ensures compliance with cash control procedures
- Operates the complete POS system and other required software

Requirements & Skills 1

Point-of-sale (cash register) and credit or debit card processing skills
- Excellent communication skills, verbal and written
- Able to bend, kneel, squat, stand, and lift heavy objects as needed
- Ability to lead a team by supervising and managing staff

Job summary 2

We are currently looking for a Shift Manager. As part of our Management Group, you will be responsible for building and supervising a team that achieves the company goals of customer satisfaction, sales, and profitability as well as operating according to our restaurant standards and procedures.

Duties & Responsibilities 2

Ensure the preparation and delivery of high-quality products and customer service
Achieve the standards for a clean and organized restaurant by standards
Recruit, hire, train, and evaluate colleagues by following outlined procedures
Develop a productive team and positive environment resulting in low turnover
Ensure a work environment that is in compliance with government regulations and is safe, secure, and free of harassment or discrimination
Accurately complete all paperwork associated with daily, weekly, and period-end activities as directed by ownership
- Perform scheduling, ordering of food and product projections accurately
- Maintain restaurant equipment to full functionality
- Manage financial responsibilities with integrity and perform tasks associated with achieving cost control goals

Requirements & Skills 2

Job summary 3

We are looking for a Shift Manager. Must have a reliable form of transportation and demonstrate relevant experience in customer service and a kitchen.

Duties & Responsibilities 3

Managing a team of varying sizes through your dinner rush
Taking, making, and cashing out customer orders
Ensuring you and your team follow all end-of-night cleaning procedures
- Managing the end-of-night deposit accurately and responsibly
- Closing the shop, leaving it secure, clean, and ready for the next day
- Must be a team player and ready to work with your general manager and assistant manager to execute excellence

Requirements & Skills 3

Management: 1 year
Customer Service: 1 year
High school or equivalent

Job summary 4

We are seeking a Shift Manager to manage daily restaurant operations of a restaurant. The ideal candidate has 2+ years of management experience in high volume, fast food/quick casual concepts, works with a sense of urgency and an entrepreneurial mindset, leads a team by example, is ambitious to continue developing in management, and is a guest service focused!

Duties & Responsibilities 4

Maintain day-to-day financial controls
Create and manage staff schedules
Interview, hire, train, and write up staff
- Oversee coaching, counseling, and developing staff and managing team relations.
- Exercise proper food handling, equipment maintenance, and facility management
- Ensure health and safety inspections and standards are met

Requirements & Skills 4

2 years management experience preferred
Flexibility to work 32-40 hours per week, rotating shifts, incl weekends
Valid DL in good standing & access to private trans
Consent to background screening, incl criminal, driving, and drug screening
- HS Diploma or equiv & possess all documents required by state and federal law.
- Demonstrated ability to effectively lead and manage your team in a fast-paced, dynamic environment
- Excellent problem-solving and decision-making skills, results-oriented and customer service focused

Job summary 5

The Shift Manager will provide supervisory support to the management team by running shifts and activities of hourly team members. Shift Managers will assist General Manager by managing the daily operations of the restaurant to ensure company standards are maintained and continually improved.

Duties & Responsibilities 5

Requirements & Skills 5

Job summary 6

We are looking for an upbeat, fun, and dedicated Shift Manager to join our team. This is you if... You are always smiling, always doing more, and always making our guests feel like family. You have a keen eye and your work ethic is contagious. Motivating and coaching others come naturally to you, which is why you're perfect for the job.

Duties & Responsibilities 6

Leads the restaurant during a shift with servant leadership
Acts with integrity, honesty, and knowledge to promote Company culture
Delegates responsibilities to your team and ensure they are exceeding the expectations of each guest
Becomes a subject matter expert in each area of the restaurant
- Contributes to a team environment by recognizing and reinforcing individual and team accomplishments
- Develops team members into future leaders themselves
- Exemplifies guest service for the whole team

Requirements & Skills 6

Must be punctual
Previous management or leadership experience required
Customer service experience preferred, preferably in a restaurant setting
- Excellent guest service skills, ability to communicate efficiently to help keep all team members informed
- Ability to work nights, weekends, and holidays
- Must be at least 18 years of age

Job summary 7

We are looking for seasoned Shift Manager candidates who can bring their previous experience and add value to our growing brand.

Duties & Responsibilities 7

Motivate the team to perform above and beyond company standards (SOP).
- Ensure that customer service remains excellent at all times.
- Manage staff, vendors, and customers in a professional and motivational manner. You have a “high five” mentality 100% of the time.
- Ensure that our food quality is prepared and served at our high standards 100% of the time.

Requirements & Skills 7

Job summary 8

The Shift Manager is responsible for ensuring product quality and availability, efficiency and excellent customer service, effective staff management, and problem-solving. Shift awareness and a positive attitude are essential to being a Shift Manager. We depend on our Shift Managers to lead by example and to always make our guests feel welcome and appreciated.

Duties & Responsibilities 8

Provides fast, friendly customer service to all guests.
Operates a POS system by taking orders and collecting payments.
Prepares and packages customer orders to their satisfaction.
- Cleans and prepares cooking and prep areas.
- Demonstrates a complete knowledge of menu items and ingredients.
- Accounts for food quality and quantity.

Requirements & Skills 8

Minimum age is 18
Excellent communication skills
Physical dexterity required (the ability to move up to 20lbs. from one area to another)
Ability to operate a computerized POS system
- Basic math skills and written/verbal skills
- Enthusiasm and team player
- Commitment to excellent customer service

Job summary 9

To assist in managing a restaurant to provide exceptional customer service and the attainment of agreed-upon sales and profit goals, working within the framework of company values and policies.

Duties & Responsibilities 9

Requirements & Skills 9

6 months of experience in the restaurant or retail industries.

Job summary 10

We are seeking individuals with management experience to fill immediate openings for shift management. The successful Shift Manager will be able to work in a team-oriented atmosphere alongside and opposite General Manager to ensure that restaurant operational standards are met and maintained. He/She will be able to achieve results by coaching and positively directing team members to consistently meet expectations for food quality, guest service, and restaurant cleanliness.

Duties & Responsibilities 10

Supervision of staff to ensure that all activities are consistent with and support the company's business plan
- Expected to be a role model in attitude, behavior, and policy adherence
- Maintain high employee productivity to meet expected labor budgets
- Ensure proper food handling procedures are followed to ensure safe food products are served

Requirements & Skills 10

Previous management experience, preferably in the food industry
CA Food Handler's Certification
Strong leadership skills
Excellent communication skills
- Reliable and dependable
- Able to work flexible hours including nights, weekends, and holidays
- Comfortable working with others in a fast-paced, goal-oriented environment

Frequently asked questions

What qualities make a good shift manager?

A good shift manager should possess several key qualities to effectively lead a team and manage operations. Here are some essential attributes:

Leadership skills: A shift manager should be capable of guiding, inspiring, and motivating employees to perform at their best. They should be comfortable delegating tasks and managing the workforce.

Communication skills: Clear and effective communication is essential in conveying expectations, feedback, and instructions to team members. A good shift manager also listens to employee concerns and feedback.

Problem-solving skills: Shift managers must quickly address issues that arise during their shift, from dealing with customer complaints to handling unexpected staffing shortages or equipment malfunctions. They need to be capable of thinking on their feet and making sound decisions.

Organizational skills: They should be able to efficiently manage time, resources, and work processes. This includes creating schedules, monitoring inventory, ensuring compliance with operational standards, and so forth.

Flexibility: Since problems often arise unexpectedly in shift work, a shift manager must be adaptable and capable of handling change.

Stress management: Shift managers often need to work in high-pressure environments. Being able to remain calm and composed, and help their team do the same, is a valuable skill.

Customer service skills: Since shift managers often interact with customers, they must maintain a high level of customer service. This includes addressing and resolving customer complaints and ensuring customer satisfaction.

Teamwork: They need to foster a sense of teamwork among staff and work collaboratively with other managers and supervisors.

Decision-making skills: Shift managers often need to make decisions quickly, such as reallocating staff during busy periods or handling difficult customer service situations.

Professionalism: They should model the kind of behavior they expect from their team, including punctuality, a positive attitude, and adherence to company policies and procedures.

Remember, each environment may require different emphasis on these qualities, but in general, these are good guidelines for any shift manager.

What makes a good shift manager?

A good shift manager embodies numerous traits that allow them to effectively oversee operations and manage a team. Here are the main qualities that define a strong shift manager:

Leadership: A good shift manager needs to inspire and motivate their team. They should be able to provide clear direction, set expectations, and hold team members accountable for their tasks.

Effective Communication: Clear and precise communication is crucial. A shift manager should be able to communicate expectations, feedback, changes in procedures, and other important information to their team. They also need to be good listeners, hearing out team members' ideas and concerns.

Problem-Solving Abilities: Inevitably, issues will arise during a shift. A good shift manager should be able to think on their feet, make sound decisions, and solve problems effectively and efficiently.

Organizational Skills: Managing a shift often involves juggling multiple tasks at once, from managing staff and delegating tasks to handling inventory and customer issues. Strong organizational skills are key.

Adaptability: A shift manager needs to be flexible and adaptable, able to respond effectively to unexpected challenges, whether that's a sudden rush of customers or an unexpected staff absence.

Stress Management: Shift work can be high-pressure, particularly in industries like food service or retail. A good shift manager needs to stay calm under pressure and help their team do the same.

Customer Service: Particularly in customer-facing industries, a shift manager should have strong customer service skills. This includes the ability to handle and resolve customer complaints and ensure customer satisfaction.

Collaboration: A shift manager needs to foster a collaborative environment, encouraging team members to work together and resolve conflicts in a positive manner.

Decision-Making: Good shift managers can make informed decisions quickly and confidently, using their understanding of the business and the situation at hand.

Professionalism: As leaders, shift managers need to model professionalism. This includes adhering to company policies, maintaining a positive attitude, being punctual and reliable, and demonstrating respect for all team members.

These are some of the main qualities that make a good shift manager. Depending on the specific context and industry, there might be other traits that are also important.

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