Front Desk Agent responsible for providing a memorable welcome and departure experience to each guest, as well as, serving as ambassadors throughout the guest’s stay. Front Desk Agent’s make the first impression upon our guests by extending a warm welcome, providing information about the hotel and local area, and offering our full range of hotel amenities and services to them.
Front Desk Agents are also responsible for settling guest accounts upon checkout, resolving guest issues and completing special requests. They work closely with all hotel departments especially our Housekeeping, Maintenance and Accounting team members.
Front Desk Agent Duties & Responsibilities 1
Download PDF with all 10 Front Desk Agent Job Descriptions
The Ultimate guide
Front Desk Agent Requirements & Skills 1
Front Desk Agent Job summary 2
As a Front Desk Agent, you will set the tone for each visit. With a warm smile and seamless service, you will ensure our guests have a superior stay from check-in to check-out.
Front Desk Agent Duties & Responsibilities 2
Front Desk Agent Requirements & Skills 2
Front Desk Agent Job summary 3
A Front Desk Agent is responsible for greeting and registering guests, providing prompt and courteous service. Checks guests out of the hotel. Resolves guest challenges throughout their stay in our hotel. Upgrades guests, as required. Promotes hotel services, amenities and upsells products to the guests.
Front Desk Agent Duties & Responsibilities 3
Front Desk Agent Requirements & Skills 3
Front Desk Agent Job summary 4
Under supervision, the Front Desk Agent is responsible for providing the highest level of guest satisfaction to members, owners and guests to ensure the continuous delivery of hospitality, professionalism, and consistency. The Front Desk Agent checks in and check outs guests, makes room reservations, and performs Front Desk related functions.
This position requires the capability to understand and follow both oral and written directions as well as knowledge and usage of correct business English and office practices. Must be able to communicate effectively with others, analyze and resolve problems, maintain effective working relationships, and interact successfully with internal and external customers.
The Front Desk Agent greets, registers and services guests in a friendly and courteous manner according to hotel/brand and sustainability standards.
Front Desk Agent Duties & Responsibilities 6
Front Desk Agent Requirements & Skills 6
Front Desk Agent Job summary 7
Our Front Desk Agent is the first point of contact with guests and handle most aspects of a guest’s stay. Front Desk Agents greet guests, assist with check-ins, answer guest questions and help resolve any guest issues, and assist with checking guests out. Adaptability and flexibility is key, you must be able to work well on a team as well as individually.
Front Desk Agent Duties & Responsibilities 7
Front Desk Agent Requirements & Skills 7
Front Desk Agent Job summary 8
The Front Desk Agent works at the front desk of the hotel greeting and checking in arriving guests and checking out departing guests. Providing excellent customer services to current and future guests and making reservations for incoming phone calls or walk-ins.
Front Desk Agent Duties & Responsibilities 8
Front Desk Agent Requirements & Skills 8
Front Desk Agent Job summary 9
Our Front Desk Agent create a hospitable guest experience while performing tasks at the front desk. The Front Desk Agent is a member of the Hotel Team and is a vital position to us as it provides the first impression of our brand.