Assistant General Manager Job Description

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Assistant General Manager Job Description

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Human Resources and Recruitment

Job summary 1

The primary purpose of the Assistant General Manager position is to work closely with General Manager to learn and master all aspects of warehouse operations in support of the fulfillment center. Tasks may include assistance with staffing, production planning, inventory management, warehouse maintenance, safety, general day-to-day operations, etc. This role is a critical part of maintaining the Company culture, managing the team, and efficiently managing fulfillment for new and active clients.

Duties & Responsibilities 1

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Requirements & Skills 1

Job summary 2

The Assistant General Manager reports directly to General Manager and is responsible for the day-to-day activities of the assigned operationally focused departments within the facility. The AGM is also responsible for reinforcing a "one team" approach with all departments and contractors within the venue. The role includes helping facilitate optimum efficiency by maximizing revenue, ensuring budget expenses are monitored appropriately, and providing exceptional customer service for internal and external clients. The work is to continuously improve the reputation and high standards of the facility within the industry which lead to positive client experiences.

Duties & Responsibilities 2

Requirements & Skills 2

Job summary 3

We are looking for a strong Assistant General Manager. The ideal candidate has experience leading a team, leads by example, communicates effectively, and is passionate about the tiny details.

Duties & Responsibilities 3

Assist General Manager to oversee operations.
Develop and grow a relationship with the owners of the properties by proactively communicating and becoming the subject matter expert of those properties ensuring they are clean, maintained, and well cared for.
Support your team with escalated guest and homeowner concerns by responding to emails, calls, and tickets
Conduct inspections before guest and owner arrivals
- Establish and maintain open, collaborative relationships with fellow regional team members and upper management team
- Occasional need to perform housekeeping and light maintenance duties
- Provide cross-coverage when necessary.

Requirements & Skills 3

Job summary 4

We are looking to hire an Assistant General Manager. This position is a full-time position that has an opportunity for advancement. Candidates must be available to work daytime and evening hours, weekends, and every game day in-season. This position offers a salary plus an aggressive commission structure, health club membership, and insurance.

Duties & Responsibilities 4

This position will be responsible for contacting area businesses, specifically targeting CEOs and decision-makers, to set outside sales meetings to discuss options for season ticket packages and group outings.
- Additionally, this position will work to renew existing full and half-season ticket accounts.
- This position will be responsible for all aspects of the sale including contacting potential customers, presenting ticket options, getting a signed contract from the customer, collecting payment, delivering tickets, and ensuring an exceptional customer service experience on the night of the event.
- This position will also oversee ballpark operations including, but not limited to game day employee and intern hiring, staff scheduling, concessions and beer ordering/inventory/menu creation, hospitality decks, POS system/credit card terminal & financial reporting, public relations duties (press releases, website, media requests), and other duties as defined by General Manager.

Requirements & Skills 4

Bachelor's degree from an accredited university or college
Prior experience working in the sports industry is preferred
Prior sales experience is preferred
Effective communication skills, both written and oral
- Highly motivated with a desire to meet and exceed stipulated goals
- Customer service oriented
- Flexible schedule with the ability to work nights, weekends, and some holidays (all Rafters home games and special events)

Job summary 5

The purpose of the Assistant General Manager (AGM) position is to assist Branch management in tactically executing complex QSR or Casual Dine or similar restaurant management operations. The AGM ensures the restaurant is clean, ready for business, staffed, and operates to high operational standards. The AGM uses prescribed policies and procedures to make management decisions.

Duties & Responsibilities 5

Requirements & Skills 5

Ability to work shifts during various operating days and hours each week; during the opening, during busy day parts, and during the closing to monitor restaurant associates’ work activities during these different days and times.
- Knowledge of all applicable federal, state, and local sanitary, safety, and health standards, and all procedures and protocols to comply with HACCP standards
- Requires a minimum of 6 years of food and beverage, cash handling, and customer service experience
- Requires the ability to speak, read and comprehend instructions, short correspondence, and policy documents, as well as converse comfortably with customers

Job summary 6

We are looking for a strong Assistant General Manager to help lead a team and support a General Manager with their regional goals. The ideal candidate leads by example communicates effectively, and is passionate about the tiny details, making positive experiences in every interaction with team members, guests, and owners.

Duties & Responsibilities 6

Oversee the Owner Relations team for a portion of the Delaware portfolio, including hiring, training, coaching, and overall leadership of the department.
Develop and grow a relationship with the owners of the properties by proactively communicating and becoming the subject matter expert of those properties ensuring they are clean, maintained and well cared for
Support your team with escalated guest and homeowner concerns by responding to emails, calls, and tickets
Partner and assist your Sales and Onboarding teams when new units join the portfolio
Perform light home maintenance (appliance/ cable/ wifi troubleshooting, basic HVAC repair, light plumbing, etc)
- Conduct regular inspections before guest and owner arrivals
- Establish and maintain open, collaborative relationships with fellow regional team members and upper management team
- Provide cross-coverage when necessary.

Requirements & Skills 6

Technical computer skills required on all forms of hardware - laptops, tablets, and mobile devices
Professional in all forms of communication such as email, phone calls, video calls, and texts
Ability to work well under pressure in an agile, fast-paced environment
Excellent time management skills with the ability to change activity frequently and cope with interruptions
- Highly responsive and reliable
- Strong attention to detail
- Adhere to all company policies and procedures

Job summary 7

We are looking for an Assistant General Manager to assist General Manager in the daily operation of the hotel, as well as oversee the property in the absence of General Manager. The Assistant General Manager is responsible for managing the day-to-day operation of all departments in conjunction with the GM and making sure that all departments run smoothly and efficiently.

Duties & Responsibilities 7

Requirements & Skills 7

Degree or diploma in Hospitality Management, Business Administration, or related field.
Minimum 3 years of customer service experience required; hospitality industry preferred.
Should be able to work independently and with minimum supervision.
Excellent customer service skills.
Ability to read, write, and speak effectively in English to communicate with guests and team members.
- Have strong attention to detail.
- Must be able to multi-task.
- Must be a team player.

Job summary 8

The Assistant General Manager provides leadership and is responsible for the success of the site through the achievement of service level, financial metrics, proper team management, and employee morale. This position is also responsible for establishing a relationship with the servicing stores among other company partners. The role requires a dynamic individual that is people-oriented and committed to managing facts and data-driven decisions.

Duties & Responsibilities 8

Ensure efficient and effective distribution and warehousing of merchandise (Receiving, processing, storing/staging, shipping)
Ensure all corporate, safety, and security policies and procedures are in place and enforced
Deploy and execute strategic
Responsible for the achievement of supply chain and fulfillment metrics for the site
- Responsible for overall performance management and linking individual and team performance to supply chain and fulfillment goals
- Responsible for talent management of team leaders to drive decision-making to the front line and encourage innovative process improvements
- Responsible for the oversight of succession planning and staff development; acquiring and developing talent in pursuit of achieving goals

Requirements & Skills 8

Authorization to work in the United States without sponsorship
Bachelor's or equivalent in Business, Supply Chain/Logistics, or Engineering
5-10 years of experience in Distribution management or related logistic roles
Must be approachable and have employee relation skills
Demonstrated track record of driving for action and results
Possess excellent team building, training, and facilitation skills
- True team player with the ability to influence and effectively lead diverse initiatives; true coach and mentor
- Analytical and innovative thinker with proven project management skills with the ability to prioritize and multi-task projects and assignments to attain the highest potential results
- Committed to continuous improvement through empowerment and driving decision-making to appropriate positions

Job summary 9

We are currently hiring for an Assistant General Manager. The ultimate mission of this role will be to provide strong on-the-ground leadership to one of the Company’s multi-million dollar business units by providing strong operational leadership and management with unparalleled customer service philosophies.

Duties & Responsibilities 9

Champion the operational experience you already have obtained as well as grow your skills within the financial, forecasting, HR, and other Accounting functions
Be part of the hotel brand, which has a stellar reputation for being the leader in the hospitality space
Be given superior support from the Corporate level from Operations, Sales & Marketing, Accounting, IT, and Human Resources
Balance strategic planning with hands-on execution out on the floor in a fast-paced environment
- Develop cohesion with direct reports and maximize each one’s potential
- Keep current market share as well as aggressively grow new prospects within the market, especially from nearby competition
- Successfully interact with Hotel General Manager, all key leaders and staff across the hotel, as well as key corporate staff and ownership groups when necessary

Requirements & Skills 9

Job summary 10

The Assistant General Manager will provide support and assistance to the General Manager of both venues. This role will work closely with division leadership, and local municipalities and will have a close tie to all hourly event-based employees at the venue.

Duties & Responsibilities 10

Requirements & Skills 10

Bachelor’s degree in business or related field, or comparable work experience
Minimum 5 years experience as a manager in a hospitality-related business
- Flexible Schedule (days/nights, weekends, and holidays)
- Ability and flexibility to travel when needed
- Tolerance of all cultures, music and art forms

Frequently asked questions

What is the role of an assistant general manager?

The role of an Assistant General Manager (AGM) is to assist General Manager in overseeing the operations of a business or organization. Some of the key responsibilities of an AGM may include:

Managing and supervising staff in various departments or locations

Developing and implementing strategies and plans to achieve business goals

Ensuring that policies, procedures, and programs are implemented effectively and efficiently

Monitoring and evaluating organizational performance and making recommendations for improvement

Managing budgets and financial resources to ensure profitability

Ensuring compliance with laws, regulations, and policies

Building and maintaining relationships with stakeholders, including customers, vendors, and partners.

What makes a good assistant general manager?

The qualities that make a good Assistant General Manager may include:

Leadership skills to motivate and manage staff and to manage change and uncertainty

Strategic thinking and problem-solving skills to identify opportunities and address challenges

Financial management skills to manage budgets, expenses, and revenue

Communication and interpersonal skills to build relationships with stakeholders and communicate effectively with staff and external parties

Analytical and critical thinking skills to evaluate information and make decisions

Planning and project management skills to prioritize tasks and manage multiple projects simultaneously

Change management skills to implement new processes, policies, and technologies

Knowledge of industry regulations, standards, and best practices.

Olivia Powell
Recruiting expert

Last updated Sep 30

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Assistant General Manager Job Description

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Frequently asked questions

What is the role of an assistant general manager?

What makes a good assistant general manager?

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