Director Of Operations Job Description

Job summary 1

The Director Of Operations will oversee the day-to-day activities of the Company, ensuring that the organization is managed and performing efficiently and effectively. The area of responsibility for this role is extensive and thus requires knowledge of various company processes. The ideal candidate must be competent and able to plan many different kinds of operational activities. This individual must be an excellent leader who can discover more efficient ways to run the business. The goal is to safeguard and augment the efficiency of the Company’s operations to facilitate accelerating development and long-term success.

Duties & Responsibilities 1

• Participate in the hiring and training of departmental managers
• Organize and oversee the work and schedules of departmental managers
• Supervise staff from different departments and provide constructive feedback
• Conduct performance evaluations that are timely and constructive by gathering, analyzing and interpreting data and metrics
• Handle discipline and termination of employees as needed and in accordance with Company policy
• Manage relationships/agreements with external partners/vendors
• Ensure that the company runs with legality and conformity to established regulations
• Establish quantitative and qualitative metrics, guidelines and standards by which the Company’s efficiency and effectiveness can be evaluated and then Identify opportunities for improvement
• Review, analyze and evaluate business procedures
• Implement policies and procedures that will improve day-to-day operations
• Ensure work environments are adequate and safe
• Oversee all departments, ensuring each is reaching goals set by departmental and company leadership
• Plan, direct, control, implement, evaluate, monitor and forecast budgets and cost of sales in each division to achieve financial objectives
• Communicate and explain new directives, policies or procedures to managers
• For significant changes, meet with entire operations staff to explain changes, answer questions and maintain morale
• Improve customer service and satisfaction through policy and procedural changes
• • Lead coordination and integration of efforts among operations, development, implementation and customer service divisions to produce smoother workflow and more cost-effective business processes
  • Project a positive image of the organization to employees, customers, industry and community
  • Perform other related duties as assigned

Requirements & Skills 1

• Master’s Degree in Business Administration or relevant field
• 10 years of related experience with an extensive and diversified background
• Proven experience as Director Of Operations or equivalent position
• Thorough understanding of practices, theories and policies involved in business and finance
• Superior verbal and written communication and interpersonal skills
• Working knowledge of data analysis and performance/operation metrics
• Knowledge of industry’s legal rules and guidelines
• Superior managerial and diplomacy skills
• • Extremely proficient in Microsoft Office Suite or related software
  • Excellent organizational skills and attention to detail
  • Excellent analytical, decision-making and problem-solving skills

Job summary 2

The Director Of Operations is responsible for motivating, developing, and leading the operations team. The Director role is essential to maintaining clear and frequent communications with all levels within the organization as well as with Customers. The Director oversees operational, financial, and safety procedures, ensuring relevant key financial performance indicators are met and operational goals are achieved. Additionally, the Director promotes a professional team environment with other department Directors such as Quality and Business Development. The Director provides strategic direction and leadership, ensuring the execution of the facility's employee engagement and retention strategies and internal and external Customer satisfaction.

Duties & Responsibilities 2

• Provide leadership to managers, experienced professional staff, and operational associates
• Promote a productive work environment with high employee engagement levels
• Create and execute strategies to control operating costs and drive operational efficiency
• Develop and implement key performance indicators, policies, and procedures to achieve organizational goals
• • Interact with internal and external leaders, including senior management
  • Persuade others into an agreement with sensitive situations while maintaining positive relationships across the organization
  • Evaluate current procedures and practices for accomplishing department objectives

Requirements & Skills 2

• Bachelor's degree in a related field or commiserate experience
• 7-10 years of experience
• • Strong financial acumen, analytical, organizational, and communication skills
  • Intermediate to advanced knowledge of the Microsoft Office suite of products
  • Able to thrive in a fast-paced ever-changing environment, exhibit an ability to work well under pressure and be results driven and oriented

Job summary 3

The Director Of Operations is responsible for the overall management and supervision of the whole production process ensuring the efficient production of enough product quantities to keep pace with market demand. The Director Of Operations implements processes that both minimize production costs and waste and maximizes production outputs.

Duties & Responsibilities 3

• Establish efficient production processes
• Play a hands-on role in managing to motivate and direct the production and supervisory workforce.
• Explore and implement methods of continuous improvement.
• Handle all production issues related to new product launches.
• Train and motivate supervisory and production staff.
• Provide regular production information and performance reports.
• Establish and monitor effective systems for ordering sufficient resources to meet production needs.
• Play an active role with senior management in decision-making as it pertains to efficient production methods.
• Approve employee time records on a weekly basis.
• Apprise Payroll & Human Resources of employee work, vacation, attendance, and discipline records for timely record keeping.
• Handle all disciplinary matters with respect to the production workforce in accordance with Company policy and local labor law.
• Working with the Safety manager, ensure consistent enforcement of safety policies, communicate safety awareness to all employees, and propose ideas to improve safety within the plant.
• Report all injury and safety incidents immediately and with as much detail as is available.
• Carry out all relevant tasks as directed by senior management.
• • Act as an ambassador for the Company’s products at all times.
  • Establish an effective Master Cleaning Sanitation Program and verify its effectiveness.
  • Ensure compliance with applicable quality system standards and the unit’s food safety and security programs in support of essential manufacturing strategies and practices.

Requirements & Skills 3

• Must be able to work varied shifts and weekends.
• Bachelors’ Degree or equivalent preferred
• The ability to manager 5 distribution managers

Job summary 4

This position is a member of the Executive Management Team and is responsible for establishing an operation that will support a model of customer service, on-time delivery, and unquestioned product quality.

Duties & Responsibilities 4

• Develop a strong and effective Operations team. Provide positive and objective coaching/mentorship of team members
• Implement an optimal organizational structure to grow and support the business
• Strive for superior customer service (on-time delivery and responsiveness)
• Promote a culture of continuous improvement through rigorous root cause analysis, improvement initiatives, and the application of Lean tools and techniques
• • Plan and recommend necessary resources to ensure success, including capital equipment, team members, appropriate facilities, effective infrastructure, and materials
  • Promote environmental, health, and safety philosophies and processes that reduce workplace injuries
  • Participate in establishing Operations goals and objectives and monitor progress

Requirements & Skills 4

• Minimum 10 years of leadership experience in a manufacturing environment with responsibility for growing a customer-focused business
• Bachelor’s Degree; Business or Engineering strongly preferred
• • MBA preferred
  • Strong leadership skills with the ability to manage, teach, train and motivate others
  • Ability to thrive in a fast-paced, high growth industry; willing to be hands-on and take initiative

Job summary 5

Lead the implementation of operational strategies and objectives across multiple revenue-generating departments. Understand each product and manage the improvement of operational efficiency. Exceed the product delivery of overall customer satisfaction based on established production indicators. Consistently challenge each aspect of the operational process to improve product margin. Meet with Customers and Vendors to consistently improve relations and ensure their expectations. Work closely with finance and technology to improve production operations and gross margins and manage an expense budget for the company’s expected variance each month. Research, analyze, validate and document the effectiveness of existing operational business processes and develop strategies for meeting Company goals and objectives.

Duties & Responsibilities 5

• Manage Operation staffing, supervision, scheduling, development, evaluation, and performance
• Manage process changes, enhancements, and modifications to facilitate the implementation of new or improved business processes. Communicate to department heads such changes and modifications using appropriate communication tool(s)
• Responsible for the development and management of the department budget
• Establish performance goals for each department and direct report
• Monitor department performance against performance goals to ensure that customer expectations are exceeded
• Collaborate in planning, design, development, testing, and implementing new technology or enhancements to existing technology
• Establish/Enhance and monitor performance reporting systems
• Support all departments to meet production goals
• Work with department heads to ensure all company policy and procedure manuals are current at all times
• Submit relevant monthly operating data to President
• • Understand and support the company’s goals and objectives
  • Participate in corporate strategic planning as required
  • Provide a work environment that promotes positive energy, creativity, and teamwork among associates.

Requirements & Skills 5

• BA Degree in Business Management or related field
• At least ten years of demonstrated leadership and vision in managing staff, groups, and major projects or initiatives
• Excellent interpersonal skills and a collaborative management style
• Excellent verbal, analytical, organizational, writing, and presentation skills
• Deep understanding of accounting, reporting, and annual budgeting
• • Excel at operating in a fast-paced, community environment
  • Strong multi-tasking skills
  • High sense of urgency

Job summary 6

We are currently hiring a Director Of Operations to oversee all Managers and on-site schedules. The successful Director Of Operations will achieve goals and objectives, retain quality clients by providing excellent customer service, build and retain profitable business growth and hire and develop strong talent.

Duties & Responsibilities 6

• Set an example as a leader with a management style that encourages participation and ownership by all, along with a continuous focus on execution, customer satisfaction, employee satisfaction, and financial management
• Develop and maintain strong working relationships with senior management at all accounts; key region and corporate functions and counterparts across the organization
• Oversee all managed business and client relationships
• Perform daytime client visits and post inspections
• Negotiate client account renewals
• Continually reinforce and encourage exemplary service delivery to all clients, and ensure that all direct and indirect reports do the same, to assure client satisfaction and retention
• • Conduct all business with the highest of ethical and professional standards
  • Maintain confidentiality of all information and data
  • Keep records and prepare accurate and timely feedback/reports as required

Requirements & Skills 6

• Bachelor's Degree preferred
• 5+ years of experience in multi-unit management in a quick-service or full-service chain organization.
• Demonstrated advanced level ability to communicate, influence, and negotiate decisions while motivating assigned staff.
• Ability to prioritize and work on multiple projects simultaneously.
• Demonstrated ability to work in a team environment.
• • Prior management experience.
  • Advanced understanding of budgetary concepts and procedures.
  • Advanced understanding of performance review process.

Job summary 7

The purpose of this position is to manage the operations, production, and manufacturing quality systems for the company, and lead teams through safe, efficient, and effective operations while producing safe and effective products.

Duties & Responsibilities 7

• Responsible for the overall direction, coordination, and evaluation of manufacturing facilities.
• Interact, visit, and communicate with various vendors regarding necessary changes to improve operations.
• • Collaborate with sales and representatives of associated industries to evaluate and promote growth and efficiency in operations.
  • Develop plans for supply and efficient use of materials, machines, and employees.
  • Review production costs and product quality, maximize yields and modify production and inventory control programs to maintain and enhance profitable operations.

Requirements & Skills 7

• The ideal candidate will possess a Bachelor's degree or related field plus at least 5 years of general management experience.
• Excellent interpersonal and communication skills, including highly effective written and oral delivery
• Dedication to high-quality customer service delivery and integrity through proven client and customer relationships
• Strategic thinker with financial acumen to grow the business while maintaining and retaining current business
• Proven track record of excellence in service and financial management (awards, top rankings, etc.) using consultative client engagement
• Ability to establish and maintain effective working relationships with senior leadership, peers, subordinates, internal resources, and clients
• Proven track record of developing and engaging people to achieve superior results. Passionate about coaching and development
• • Proven success in hiring the best talent and effectively managing team performance
  • Ability to deal with internal and external customers and ensure compliance with fair employment practices and perform employee investigations
  • Key Competencies: integrity, problem-solving, conflict management, time management, customer focus, timely decision-making, motivating and directing others, driving for results.

Job summary 8

To help us continue our growth, we’re seeking an experienced Director Of Operations. As an ideal candidate, you have proven senior management experience in a highly dynamic setting. Your organizational, communication and leadership skills are second to none and you enjoy developing solutions that push innovative boundaries. You’ll work closely with executives to strategize and develop long-term plans that usher in new levels of success.

Duties & Responsibilities 8

• Maintain communication with established clients to ensure successful customer service.
• Assess the strengths and weaknesses of the Operations team and manage the team accordingly.
• Establish objectives by forecasting and developing annual development for all regions.
• Monitor the current accounts across all regions.
• Provide on-the-ground support for Operations.
• Maintain complete and accurate documentation.
• Motivate internal team to achieve performance and production goals.
• Identify developmental/career opportunities to ensure staff retention.
• Coach and counsel associates on behavioral and performance issues, document and take corrective action as necessary. Conduct annual staff performance reviews.
• Conduct regular Operations meetings.
• Maintain thorough working knowledge of all services offered
• Locate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities.
• • Share knowledge with other branches and Corporate on effective practices, competitive intelligence, business opportunities, and needs.
  • Address customer and employee satisfaction issues promptly.
  • Adhere to high ethical standards, and comply with all regulations/applicable laws.

Requirements & Skills 8

Job summary 9

We are currently seeking a Director of Operations who will strive for excellence in a fast pace environment. This individual will be responsible for overseeing and managing all manufacturing operations. He/She will translate customer requirements into state-of-art manufacturing strategies and processes, resulting in cost-effective processing and profitable manufacturing of company goods.

Duties & Responsibilities 9

• Develop and execute continuous improvement efforts to improve the efficiency and utilization of production lines
• Oversee the allocation of personnel, material, and equipment resources to meet the daily objective
• Plan, direct and coordinate the manufacturing of products in strict compliance with company goals and objectives.
• Effective management of the production departments and operations engineering group
• Manage multi-shift production operations to meet daily schedules at the optimum level of productivity and quality.
• • Provide management and leadership to supervisors
  • Strong engineering skills, with detailed understanding of multiple manufacturing lines
  • Defines goals, improves technologies and resolves manufacturing problems

Requirements & Skills 9

Job summary 10

We are looking for a Director Of Operations. This position is ideal for someone who has a strong background in multi-unit operation management. As the Director Of Operations, you’ll lead the operations with full P&L oversight and set the standards, culture, and expectations for the other leaders in our company. You must know how to train, motivate and be hands-on with the team members when needed.

Duties & Responsibilities 10

• Drive sales, increase customer loyalty and reduce operating costs
• Use performance management tools, including development plans, to provide guidance and feedback to the team
• Interview, hire, develop, and manage all-star unit level management staff
• • Build a strong work environment and morale
  • Full P&L responsibilities
  • Oversees all General Managers; Responsible for GM development and success.

Requirements & Skills 10