The Product Specialist will provide technical knowledge and product support. This position will focus on operational response and resolution of customer interactions (incident, requests, changes, etc). They will work directly with service operations, product, and vendor teams to resolve, prevent, and eliminate customer technology issues. This role includes direct customer collaboration on research and resolution.
Responsible for daily queue management of customer reported issues as well as trending, elimination, and prevention. Organizational goal – eliminate/reduce customer impact and identify issues via alerting/monitoring prior to customer impact. Communicate to customers proactively and with urgency to provide product issues status when needed. Advocate for customers to enhance their experience with our technologies. As assigned by leadership, this individual will ensure proper configuration, implementation, and integration for products to meet the needs of our key stakeholders while meeting IT security standards. In some cases, this individual will need to act as a project manager, business analyst, product tester, etc.
Product Analyst Duties & Responsibilities 1
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Product Analyst Job summary 2
As an experienced Product Analyst, you will help to provide the data and insights that will inform our product decisions. You will proactively uncover insights that influence the product roadmap, our merchandising and marketing decisions. You will define and monitor the metrics that best measure the customer experience and are most impactful to the business, design experiments to test hypotheses and inform launch decisions. The role reports to the Director of Product Analytics.
Product Analyst Duties & Responsibilities 2
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Product Analyst Job summary 3
We're looking for a Product Analyst who wants to problem-solve the issues of a business that is continually growing. One day that will be tracking down how the A/B test is performing, the next will be understanding how users are using our products, and the following will be identifying the leading success metrics for a new program and implementing them.
In this role, you'll be defining the metrics to track the health of owners products, implementing them, and finding patterns in the data that indicate opportunities. It'll be different each day.
Product Analyst Duties & Responsibilities 3
Product Analyst Requirements & Skills 3
Product Analyst Job summary 4
This position reports to the Senior Vice President, Product Management. As a Product Analyst, you will support a team of Product Managers and their states/lines of ownership for personal risk.
Product Analyst Duties & Responsibilities 4
Product Analyst Requirements & Skills 4
Product Analyst Job summary 5
The Product Analyst creates and manages personal lines insurance programs; assists in the coordination of all phases of new product introduction and product maintenance. Supports profitable growth through strategic, disciplined, and data-driven pricing. The Product Analyst is responsible for gathering organizing, and analyzing data in order to complete rate indications and other actuarial studies which inform pricing decision for the business.
Product Analyst Duties & Responsibilities 5
Product Analyst Requirements & Skills 5
Product Analyst Job summary 6
As a Product Analyst, you will have opportunity to work on Company’s new mobile and fixed wireless products, driving consumer engagement and business results. You will engage with multi-disciplinary teams (including Sales, Finance, Product, Marketing, BI, IT, Program Management) to develop top strategies for your product’s success.
Product Analyst Duties & Responsibilities 6
Product Analyst Requirements & Skills 6
Product Analyst Job summary 7
As a Product Analyst, you are an analytically minded individual with keen product intuitions to answer high-impact product and business questions through intelligent use of data. The product analyst will work closely with the Product Managers and Data Scientists to improve end-to-end user engagement, from application flow, to underwriting and reporting. The ideal candidate will be naturally curious and motivated to discover hidden truths to improve user experience.
Product Analyst Duties & Responsibilities 7
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Product Analyst Job summary 8
The Product Analyst plays a vital role in our annual benefit planning and bid submission process for Medicare Advantage plans. This is an entry level position designed for high-achieving recent college graduates looking to kick-start their careers at UnitedHealth Group. As such, Product Analysts are embedded at the center of the nation’s leading Medicare Advantage organization. By working cross-functionally throughout the year with other teams such as Underwriting, Actuarial, Finance, Marketing, Benefit Operations, and Membership Materials, analysts are exposed to multiple divisions where they must apply their critical knowledge. Product Analyst work drives many key business functions and is has high visibility among top executives. The Product Analyst role provides excellent growth opportunity within the Medicare & Retirement organization as the knowledge and skills obtained from the position are greatly sought-after.
Product Analyst Duties & Responsibilities 8
Product Analyst Requirements & Skills 8