Product Specialist Job Description

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Product Specialist Job Description

Job descriptions
Consulting and Strategy

Job summary 1

The Product Specialist manages internal product data, runs reports, and analyzes information to support the business decisions of the Product Managers and Category Management team. Collaborates and communicates with Distribution and Ops teams regarding backorders, discontinuations, product transitions, and replacements.

Duties & Responsibilities 1

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Requirements & Skills 1

Bachelor’s Degree preferred
Two (2) or more years of Product or Inventory Management highly preferred.

Job summary 2

We are looking for a Product Specialist. The function of the Product Specialist is to provide knowledgeable sales support to retailers and growers. By representing our brands the Brand Representative will help generate revenue for our company by educating and selling our preferred brands. This position reports directly to the Regional Sales Director.

Duties & Responsibilities 2

Requirements & Skills 2

Ability to multitask, prioritize, and manage time effectively
Highly organized
Gardening/Horticulture experience preferred
Experience in customer service field preferred
- Flexible schedule including the ability to work some weekends throughout the year
- Advanced Microsoft Excel, Word, PowerPoint, Google Sheets, Google Slides, Google Doc, CRM/Salesforce
- Excellent verbal and written skills

Job summary 3

A Product Specialist provides world-class expertise to our customers while supporting their Time Management products. You play a key role in supporting our comprehensive solution, providing in-depth analysis and timely resolutions/workarounds for customer issues in areas such as time sheet calculations, pay rules, interfaces, leave management, shift patterns, and schedules.

Duties & Responsibilities 3

Provide outstanding quality support to internal and external customers with a high degree of satisfaction and technical expertise
Acquire, maintain, and expand knowledge of relevant product offerings, scope documents, and current department policies and procedures to provide accurate solutions to customers
Issue ownership from initial customer contact to call resolution which includes supporting escalations if appropriate and providing customer updates
Responsible for entering and maintaining customer call problem/description detail integrity in the call tracking system
- Consistently model the highest levels of support orientation and professionalism
- Adheres to Support Center Practices (SCP) guidelines
- Other project tasks as assigned by manager

Requirements & Skills 3

Solid verbal and written communication skills
Strong team player, positive attitude, and passionate about providing World Class Customer Service
Strong problem-solving skills and ability to work in a fast-paced environment
Professional experience utilizing strong customer service skills
- Experience working with technology
- Experience with MS Office
- AS degree or equivalent experience

Job summary 4

We are currently seeking the right individual to fill an immediate need for a Product Specialist. As a Product Specialist, you will work with Branches, Sales Associates, and End Users to find buyers for slow-moving inventory.

Duties & Responsibilities 4

Review an extensive list monthly of products we want to target selling. This list is excess, obsolete, and has no value material across all KOBs.
Communicate with internal associates what items we have out of the box available to sell and negotiate pricing on those items.
- Independently run and manage promotions for these items.
- Work continuously toward reducing surplus inventory
- Coordinate yard sales/counter sales for all areas. Some travel is expected.

Requirements & Skills 4

Proficient with Microsoft Excel at an advanced level
Comfortable dealing with customers (internal and external)
Willingness to make cold calls on customers and liquidators
- Aggressive sales philosophy and willingness to try new avenues to sell.
- Demonstrated ability to learn software programs quickly based on previous performance or experience
- Exceptional attention to detail

Job summary 5

The Product Specialist is customer satisfaction driven. This role commits to providing our customers with rapid response, technical expertise, and exceptional product functionality and reliability. The Product Specialist tests troubleshoot and repairs electronic components and systems by company policies and procedures for ultimate customer satisfaction.

Duties & Responsibilities 5

As required, travel to customer sites to conduct repairs, and assist/direct the customer with repairs or start-up of products to ensure accurate and efficient technical repair and/or technical support of the company's products.
Resolve and respond to customer problems and inquiries that arise from the use of electronic products.
Process requests for the replacement of defective parts and drives.
Test, troubleshoot, and repair components and systems, including returned materials as required. Contact customers to explain any repairs performed.
Complete, maintain, and submit all required paperwork, records, documents, and reports on repaired systems.
Obtain purchase orders and establish shipping information for the shipping department.
- Complete special projects as assigned.
- Follow and comply with all safety and work rules and regulations. Maintain departmental housekeeping standards.
- Other duties may be assigned.

Requirements & Skills 5

A.S. Degree in Electronics, Industrial Technology, Engineering, or a related field. Bachelor's Degree preferred
- 1-3 years of Field Service or Service experience
- Experience with electromotive testing, troubleshooting, and desirable
- Equivalent combinations of experience and education may be considered

Job summary 6

We are looking for a Product Specialist to join our hypergrowth business. Your in-depth knowledge of digital advertising solutions, combined with your strong communication skills and analytical abilities, shapes how emerging advertisers find success. You will report to the Director of Sales Planning and will lead in-market product commercialization, market analysis, customer product needs assessments, and sales support to promote product adoption among new customers. You're also someone who can identify opportunities for increased efficiencies, working with cross-functional teams to continuously improve our products and operations for new accounts.

Duties & Responsibilities 6

Educate prospective customers on advertising products through calls, training, and presentations
Support go-to-market strategy for mass solution adoption and summarize vast amounts of information into succinct product documentation to be used internally and externally
Operate as the ‘voice of the customer to internal teams in developing and prioritizing the advertiser solutions product roadmap

Requirements & Skills 6

Excellent knowledge of PowerPoint and Excel (can maintain complex spreadsheets)
- Professional experience in an online advertising role and familiarity with advertising products and ad-serving technologies
- Customer-facing experience in advertising sales or product implementations
- Ability to absorb complex technical concepts and communicate them to a non-technical audience effectively

Job summary 7

The Product Specialist analyzes, develops, designs, and maintains software for the organization’s products and systems. Performs system integration of software and hardware to maintain throughput and program consistency. Validates, and tests: structures and user documentation. Work may be reviewed for accuracy and overall adequacy. Follows established processes and directions.

Duties & Responsibilities 7

Develops general knowledge of the market, competitive landscape, customer requirements, distribution channels, and Company offerings for assigned product(s)
Contributes to the development and presentation of routine business cases by completing supportive research and other tasks under the supervision of senior team members
Develops product lifecycle knowledge for assigned product lines
- Participates in product launch activities as part of a cross-functional team. May manage tasks associated with SKU setup, pricing review, return on investment model creation, or providing marketing collateral input and feedback, conducting training and webinars and occasional customer presentations
- Assists in trade shows and customer demonstrations
- Brings forward innovation by generating ideas

Requirements & Skills 7

Bachelor’s degree in engineering, marketing, business, or equivalent degree
Internship or school project experience in project leadership/development/planning, market research, or business case analysis
Technical aptitude required
Strong attention to detail/quality and strong process adherence
Intermediate skills in Microsoft business applications including Word, Excel, and Outlook
- Customer service values / orientation
- Strong professional work behaviors (attendance, collaboration, time management, follow-through)
- Demonstrates good judgment in decision making, applies knowledge and experience to guide decisions

Job summary 8

The Product Specialist position has the primary function of assisting project managers and engineers in quality assurance testing with product development and functionality.

Duties & Responsibilities 8

Attention to detail is a must regarding thorough testing. A good candidate will own processes and advocate for as well as implement new ideas.
Must be able to balance working within a small team environment, along with having a self-starter mentality and being capable of working independently.
- Assistance with importing data as well as product setup and implementation will be part of this role.
- This will require analytical and problem-solving skills to verify data and ensure all needs of the delegated part of the project are met.
- This position will also require communication with clients, so the candidate should be well-written, well-spoken, and comfortable in that scenario. Being patient and kind to those technically challenged is a must.

Requirements & Skills 8

Legally authorized to work for any employer in the United States
A four-year degree in technology or graphic design
Excellent verbal and written communication skills
HTML knowledge
Familiarity with Excel spreadsheets
- Strong analytical and problem-solving skills
- A “no fear” technical mentality
- Proficient with ticketing systems

Job summary 9

The Product Specialist is to make sure that their specific products are priced according to their current value based on style, quality, condition, and brand name.

Duties & Responsibilities 9

Know and follow store organization.
Know products for your department: Accessories, Linens, Appliances/Electronics, Books, Home Décor, Kitchenware, Antiques, Shoes, Toys, and Clothing.
Price product according to style, quality, condition, and brand name.
Distinguish between high-quality and lesser-quality products and prices accordingly.
- During the pricing process, sort through the product if some do not reach the standards for the store then recycle or dispose of them properly (trash, scrap, recycle, etc.)
- Present the items in a way that is appealing to the eye for customers to want to purchase. This means cleaning or testing items on an as-needed basis.
- Other duties as assigned.

Requirements & Skills 9

Job summary 10

The Product Specialist is responsible for contributing to all phases of new product development and product reformulation processes from concept to consumer. This individual must be innovative and creative with a keen awareness of global color and industry trends.

Duties & Responsibilities 10

Requirements & Skills 10

Demonstrated skills with project management and knowledge of new product development lifecycle
Ability to execute under accelerated timeframes and quickly adapts to changes in priorities
- Proven ability to take complicated information and summarize the key messages for a variety of audiences
- Ability to work in a fast-paced, often-changing, collaborative environment
- Excellent communication skills, both written and verbal, with exceptional interpersonal skills

Frequently asked questions

What are 10 things product specialists do?

The specific tasks and responsibilities of a product specialist can vary depending on the industry, company, and product, but generally, a product specialist is responsible for the following tasks:

Conduct Market Research: A product specialist conducts market research to understand the needs and preferences of customers, competitors, and the market as a whole.

Develop Product Strategy: A product specialist develops product strategies that align with the company's goals and meet customer needs.

Identify Product Opportunities: A product specialist identifies new product opportunities and works with the product team to develop and launch new products.

Develop Product Specifications: A product specialist works with the product development team to develop product specifications, including features, design, and functionality.

Conduct Product Testing: A product specialist conducts product testing to ensure that products meet quality standards and customer expectations.

Develop Product Marketing Materials: A product specialist develops product marketing materials, such as product descriptions, sales materials, and product demos.

Train Sales and Support Teams: A product specialist trains sales and support teams on product features, benefits, and use cases.

Manage Product Launches: A product specialist manages product launches, including coordinating with the marketing and sales teams to create buzz and generate interest.

Monitor Product Performance: A product specialist monitors product performance, including sales, customer feedback, and market trends, to identify areas for improvement.

Continuously Improve Products: A product specialist works with the product development team to continuously improve products based on customer feedback, market trends, and emerging technologies.

Overall, a product specialist plays a critical role in developing and launching successful products. The job requires a combination of market research, product development, marketing, and sales skills, as well as the ability to communicate effectively with a range of stakeholders, from customers to product developers.

What are product specialist skills?

The specific skills required for a product specialist can vary depending on the industry, company, and product, but generally, the key skills for a product specialist include:

Product Knowledge: A product specialist must have a deep understanding of the product, its features, benefits, and use cases.

Market Research: A product specialist must be able to conduct market research and analyze data to understand customer needs and preferences, as well as identify market trends and opportunities.

Strategic Thinking: A product specialist must be able to think strategically and develop product strategies that align with the company's goals and meet customer needs.

Communication Skills: A product specialist must be able to communicate effectively with a range of stakeholders, including customers, sales teams, product developers, and management.

Analytical Skills: A product specialist must be able to analyze data, identify trends, and make informed decisions based on market research and product performance metrics.

Technical Skills: A product specialist must have technical skills related to the product, such as software development or engineering, to understand the product's capabilities and limitations.

Sales and Marketing Skills: A product specialist must have a strong understanding of sales and marketing, including product positioning, pricing, and promotion.

Project Management Skills: A product specialist must be able to manage projects related to product development, marketing, and sales, including coordinating with cross-functional teams and managing timelines and budgets.

Customer Focus: A product specialist must have a customer-focused mindset and be able to understand and empathize with the needs and preferences of customers.

Adaptability: A product specialist must be adaptable and able to handle change and uncertainty, such as pivoting product strategies based on changing market conditions or customer needs.

Overall, a product specialist must have a combination of technical, analytical, sales and marketing, communication, and project management skills to develop and launch successful products that meet the needs of customers and the goals of the company.

Olivia Powell
Recruiting expert

Last updated Sep 27

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Frequently asked questions

What are 10 things product specialists do?

What are product specialist skills?

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