Community Manager Job Description template and pdf with duties [2024]

Job summary 1

The Community Manager is responsible for excellent customer service in the daily management and coordination of all aspects of this community including but not limited to lease-up operations; maximization of cash flow while preserving assets; achievement of budgeted NOI; providing a quality living environment for residents; establishing a positive working environment for property team members. The Community Manager duties vary depending on the needs of the community from performing many functions personally to delegating and following up on most of the daily functions.

Duties & Responsibilities 1

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Requirements & Skills 1

College Degree (BA or BS).
At least 2-3 years property management experience with experience with lease up and/or repositioning and capital projects.
Knowledge of budgets and financial statements as well as the ability to work within budget guidelines.
Excellent computer skills including Word, Excel, and online property management platforms.
- Sales, customer service, and marketing experience.
- Working knowledge of eviction law, Fair Housing mandates and other legal issues affecting property management.
- Excellent English communication skills, both verbal and written.

Job summary 2

The Community Manager understands and implements strategies related to property management by leading and supervising Associates at the apartment community to implement the policies, procedures, and practices that enable the community to meet and exceed budgeted financial goals and achieve above-market operational performance objectives. Performs various tasks associated with maintenance and leasing/marketing while demonstrating the highest level of residential service with a goal to exceed expectations.

Duties & Responsibilities 2

Requirements & Skills 2

High school diploma or General Equivalency Diploma is required.
Bachelor’s degree in business is preferred.
Minimum of five years of experience in property management, including sales/multi-family leasing and supervisory responsibility
Demonstrated ability to read, write, and communicate effectively to comprehend and complete legal, financial and human resources documents.
- Literate with computerized financial and word processing software.
- Demonstrated mathematical and analysis skills necessary to add, subtract, multiply, and divide numbers, decimals, and fractions, and calculate percentages in order to complete, understand and interpret financial records, budgets, and other fiscal reporting information.
- Proficiency in managing multiple priorities simultaneously.

Job summary 3

As the Community Manager, you will be responsible for the overall operations, including the day-to-day implementation of policies, procedures, and programs to ensure a well-managed and maintained Community. Ensures compliance with all applicable regulatory agencies and federal, state, and local laws; maintains a supportive environment for all residents; manages site staff and their duties, interacts with and supervises vendors.

Duties & Responsibilities 3

Requirements & Skills 3

Job summary 4

Community Managers lead community teams within a dynamic, fast-paced environment where no two days are the same. Managers are responsible for all aspects of the community’s operational and financial performance. From strategic planning and marketing to employee coaching and customer service, you’ll draw from a wide variety of skills to achieve your goals.

Duties & Responsibilities 4

Managing the community in the most efficient and profitable manner possible, consistent with the company’s goals and objectives.
Managing, coaching and developing members of the property team.
- Overseeing financial reporting.
- Delivering the highest level of resident satisfaction through responsive, consistent, positive and professional interactions.
- Recruiting new team members, on boarding and training new employees.

Requirements & Skills 4

Qualified candidates will have five (5) or more years of experience managing people in property management or another customer service-oriented environment.
- Preference will be given to candidates with a bachelor’s degree.
- Candidates should also possess or be willing to obtain either the Accredited Residential Manager (Institute of Real Estate Management) or Certified Apartment Manager (Building Owners and Management Association) professional designation within one (1) year of hire.
- Possession of a valid, state-issued driver’s license and safe driving record is also required.

Job summary 5

We are looking for an experienced and driven leader who will thrive in a challenging and fast-paced environment. As Community Manager, you will create positive change at your community, with the goal of enriching the quality of life for your team members and your residents as well as achieving bottom line financial results for your business.

Duties & Responsibilities 5

This is not a typical office position. You'll be out walking your community every day ensuring your residents love their home. That means clean, organized, and well cared for from the entrance of the community to the dumpster area and everything in between.
- Create an environment that motivates employees to achieve challenging goals and meet high standards.
- Run a welcoming community that delights customers and builds loyalty.
- You'll be held accountable for the overall success of your community including major operational components such as renewals, sales, apartment turns, expense control, resident work orders, and rent collections.

Requirements & Skills 5

Extensive supervisory experience. You have a lot of experience leading groups of people. You're comfortable asking employees that report to you to change their behavior. You're excited about helping take employee performance from good to great. You have confidence in yourself as a leader and you don't accept mediocrity on your team under any conditions.
Extensive customer service experience. You see unhappy customers as opportunities to create positive change. You know how to transform difficult and challenging situations into positive outcomes for your customers. You can also teach your team members how to do this effectively.
Exposure to financial decision-making. You've worked within budgetary guidelines. You have the ability to make quick financial decisions while weighing many variables.

Job summary 6

The Community Manager is esponsible for the day-to-day operation of residential homes for individuals with developmental disabilities: staffing coverage, active treatment program planning, compliance with state, federal, local and agency standards and procedures. The Community Manager provides direct supervision to direct care staff to ensure the delivery of quality services while promoting the independence, health and safety of the consumers served.

Duties & Responsibilities 6

Requirements & Skills 6

Strong leadership, oral and written communication, interpersonal skills, professionalism, problem solving skills, collaboration, flexibility, and time management.
- High School Diploma or equivalent
- Minimum three (3) year management experience in a leadership role
- Bilingual (English/Spanish)

Job summary 7

The Community Manager will be responsible for maintaining the physical assets of the property, monitoring the day-to-day operations of an experienced maintenance staff, evaluating the budgets for and financial performance of the property, and - most importantly - cultivating positive, lasting tenant-landlord relationships. The successful candidate will create an attractive, welcoming, and desirable community that embraces all qualified applicants.

Duties & Responsibilities 7

Responsible for the direction and supervision of the maintenance employees.
Recommends hiring, terminating, discipline, suspension, promotion and/or rewards for staffing accordance with Equal Employment
Responsible for the implementation of and adherence to Fair Housing practices per Related Management Company, L.P.’s Fair Housing Policy and as communicated periodically through Fair Housing training with the Fair Housing officer or designee.
Responsible for all maintenance and repairs at the development. Assures that a responsible staff member is available to respond to emergency calls at all times.
Apartment turnovers must produce units that are to be impeccably clean, mechanically in good working order and properly painted prior to the resident’s move-in.
Common areas, such as laundry rooms, hallways, offices, shops, storage areas, refuse areas, and grounds must be clean at all times. Schedules routine janitorial tasks to ensure that the above is consistently maintained.
- Follows purchase order instructions established by the district/regional office.
- Solicits, reviews and recommends third-party contracts when so directed by the District Manager or designee.
- Ensures that concierge staff complies with the designated, authorized steps to register guest/key authorizations on the Yardi system.

Requirements & Skills 7

Job summary 8

The Community Manager oversees and manages all the financial and operational facets of the community by managing the staff, managing the budget, preparing monthly close-out report, processing invoices for payment, collecting rent, fees, and other payments, completing bank deposits, dispositions, and account reconciliations, and using the property management system to record, track, and report on all workings of the property.

Duties & Responsibilities 8

Completes the daily transactions and tasks related to the financial operation of the community by collecting and posting rent, fees, and other payments, preparing daily bank deposits, and processing invoices and payables.
Operates the property management system (OneSite) and completes transactions by entering all required fields correctly and by completing updates and back-ups to ensure the integrity of the system.
Reviews resident files and accounting records to determine unpaid and/or late fees owed, communicates residents regarding outstanding balances, implements procedures for collecting on delinquencies, and enforces the lease to maximize revenue.
Reviews and submits invoices from vendors, contractors, and service providers for payment by reconciling work performed or products purchased, and managing communication between the vendor/contractor, accounting, and the owner as needed.
- Processes resident move-outs by reviewing lease terms and notice requirements, applying appropriate deposit and lease cancellation fees, if applicable, and processing the disposition in accordance with established procedures and legal requirements.
- Promotes resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve and address service issues.
- Organizing and delegating daily work, coordinating maintenance and make-ready tasks with the maintenance supervisor, and managing the operation of the community in compliance with Company policies, procedures, and business practices.

Requirements & Skills 8

High School diploma.
Preferred Bachelor’s degree in Business Administration or related discipline.
Minimum 5 years' experience in property management with primary focus on multi-family (Class B & C properties) and affordable housing.
Proficiency in landlord tenant law and Fair Housing Act.
- Strong working knowledge of RealPage, Onesite and MS Office (Excel, Word and Outlook).
- Strong working knowledge of budgeting and financial reporting.
- Comprehensive understanding of marketing techniques for leasing.

Job summary 9

We are looking to hire for the position Community Manager. The successful candidate must have experience managing a facilities / maintenance team within a residential community.

Duties & Responsibilities 9

Managing the community in the most efficient and profitable manner possible, consistent with the company's goals and objectives.
Managing, coaching and developing members of the property team.
- Overseeing financial reporting.
- Delivering the highest level of resident satisfaction through responsive, consistent, positive and professional interactions.
- Recruiting new team members, on boarding and training new employees.

Requirements & Skills 9

5 years minimum experience in a similar role within Property Management
2-3 years supervisory Experience managing residential housing communities
Valid Drivers license is required
Knowledgeable in all phases of residential property facilities management
- OSHA training and Working knowledge of Microsoft Office Suite to include Word, Excel and Windows XP. Experience with Yardi property management software preferred.
- FMP or CFM certification, or any recognized HSE qualifications.
- High School Diploma.

Job summary 10

The Community Manager is responsible for the daily operations of the property.

Duties & Responsibilities 10

Day-to-day operations of the property
Maintain stable occupancy and meet budgeted financial goals
- Build strong resident relations and provide excellent customer service
- Build positive relationships within the community
- Demonstrate strong professionalism and integrity

Requirements & Skills 10

Must have at least 3 years of previous property management experience
Section 8 experience preferred
Tax Credit experience
Section 42 experience
- Ability to work evenings and weekends
- Ability to work on-call
- Yardi software experience

Community Manager Job Description

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Community Manager Job Description

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