Key Holder Job Description

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Key Holder Job Description

Job descriptions
Administration and Office Support

Job summary 1

The Key Holder opens and closes a retail store in the absence of the Store Manager. Provides store supervision, and oversight and directly assists customers, and ensures store appearance meets expectations. Completes sales transactions and operates cash registers or credit/debit machinery. Responsible for POS transactions, merchandise handling, stock processing, and stockroom organization. Receives, stores, and replenishes sales floor merchandise and stocks merchandise.

Duties & Responsibilities 1

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Performs various sales and register transactions including tendering purchases, processing of cash or credit payments, counting money, and customer service.
Maintains an awareness of customer and business needs to both increase service levels and reduce security risks; remains current on policies regarding payment and exchanges, and security practices.
Greets and assists customers; responds to customer inquiries and complaints in a professional and timely manner; resolves customer questions/concerns. keeps abreast of guiding principles and POS system changes.
- Accurately enter all receiving/shipping/transfer documents into the computer system, reconcile merchandise invoices to items received/shipped and transferred as applicable for accurate inventory.
- Completes all store opening and closing procedures accurately as needed. Assists with daily maintenance, orderliness, and cleanliness of the sales floor, stock room, and outdoor merchandise area.
- Assist store managers with outside sales calls when necessary. Ensure all pages and calls are answered promptly, courteously, and effectively.

Requirements & Skills 1

1 to 3 years prior retail or customer service background (preferred)
Great communication skills
- Basic understanding of PC applications using MS Office (Word and Excel)
- Must have flexible schedule
- Must be able to lift up to 50 lbs

Job summary 2

We are looking for a Key Holder to help customers be their best selves. You’ll help us build loyalty and long-lasting relationships with our customers while creating an easy, personalized shopping experience.

Duties & Responsibilities 2

Act as a direct support for your Management Team- executing with excellence.
Achieve and exceed daily sales and productivity goals- while supporting others as they do the same.
Work with integrity; act as Manager On Duty in absence of Store Manager / Assistant Manager.
Efficiently process customer transactions, merchandise shelves, and price products accordingly.
- Master product knowledge by participating in continuous learning activities.
- Maintain regular store maintenance, follow loss prevention standards, ensure timely processing of receipts, keep shelves full and products priced accordingly.
- Be willing to perform additional duties as required.

Requirements & Skills 2

A high school diploma, GED, or equivalent combination of experience/instruction
Ability to work a flexible schedule (i.e. Holidays, weekends, locations) depending on business needs

Job summary 3

As a Key Holder you are responsible for delivering a transformational customer experience, building our brand one customer at a time, and ultimately driving our business through sales. With the addition of a Key Holder, you will also have store open/closing responsibilities. You should demonstrate a strong commitment to the customer experience, a genuine curiosity, and interest in people, authenticity, fashion & style sensibility, and exceptional selling skills. The ideal candidate also understands how to be a team player, is savvy about the visual and operational aspects of the role, and is committed to loss prevention. Additionally, you must have a high degree of maturity and integrity given the store open/closing role.

Duties & Responsibilities 3

Requirements & Skills 3

2-4 yrs. experience in a high-volume, customer-driven retail environment
Strong personal selling and customer relations experience, along with verbal and written communication skills
- Must have open availability for a flexible work schedule that meets the needs of the business, including overnights, evenings, holidays, and weekend shifts
- Ability to lift (at least 40 lbs), carry, push, pull, squat, kneel, twist, turn, climb ladders, crawl, reach, bend, and stand for extended periods
- Must be at least 18 years of age

Job summary 4

You are someone who believes in the power of caring and connection to change the world. You nurture relationships and honor traditions. You find opportunities in life’s many moments – big and small, happy and sad, expected and unexpected – to show how much you care. You love working with people and are naturally helpful and affirming. You often go the extra mile to make a day, lift a spirit, warm a heart, or lighten a load. You know that it truly is the little things in life that make the biggest difference.

Duties & Responsibilities 4

Creating and maintaining a warm, inviting, easy-to-navigate shopping environment.
Helping and affirming customers in finding the perfect card and gift solutions to fulfill their missions of caring and connecting.
Sharing and showcasing stories and communities of caring to reinforce the cycle of kindness.
Making the interaction easy and convenient for shoppers by effectively handling store operations - product replenishment & merchandising, ringing sales, processing shipments, managing inventory, etc.
Delivering an exceptional consumer shopping experience that leaves guests feeling inspired, enabled, affirmed, and eager to return.
Modeling and coaching selling skills and sharing product knowledge to ensure all team members are up to date on products and offerings to meet customer’s relationship needs.
- Directing staff when the Store Manager is not available and providing feedback along the way.
- Conducting point-of-sale audits and assisting the Store Manager with other inventory management procedures.
- Communicating daily priorities, goals, and store and corporate communications while ensuring a dynamic, fun, and supportive team environment.

Requirements & Skills 4

At least 18 years of age.
One or more years of experience in retail, sales, or customer service.
- Ability to work a flexible schedule that meets the needs of the business, including, events, holidays, evenings, and weekends.
- Availability to open and close the store.
- Ability to continuously stand/walk; frequently push/pull; occasionally bend/stoop/crawl/reach above shoulders/kneel; climb a ladder, and carry up to 40 pounds; i.e., fixture parts and cartons of product.

Job summary 5

The successful Key Holder will have a strong emphasis on guest service, products, and visual presentation. The Key Holder must be an effective problem solver and possess an entrepreneurial spirit, as they are part of the leadership team. As part of the team, they will lead a group of Team Members who are motivated to provide a superior guest experience to maximize sales through coaching and accountability. Candidates must be able to work a flexible schedule according to the needs of the business, including evenings, weekends, and holidays.

Duties & Responsibilities 5

Requirements & Skills 5

Job summary 6

We currently have an opportunity available for a Key Holder who will aid in effectively managing the store, helping to achieve goals through excellent sales and customer service.

Duties & Responsibilities 6

Assist in the daily operations of the store, including but not limited to opening and closing, ordering supplies, stock room maintenance, etc.
Contribute positively towards the sales/ profitability budgets for the store by achieving personal sales targets.
Contribute to the store by delivering outstanding customer service at all times.
Be a brand ambassador promoting the brand within the locality.
- Maintain store standards both on the selling floor and in the stockroom.
- Aid in the leadership of the store team to deliver outstanding customer service and operational excellence by active example.
- Undertake and apply accurate company and store administration procedures.

Requirements & Skills 6

Prior sales background within a retail environment
- Excellent verbal and written communication skills
- Strong customer care skills
- Ability to understand and implement visual merchandising plans

Job summary 7

We are looking for one experienced individual to join our management team as Key Holder. We're searching for an individual who has a strong focus on client services, product knowledge, visual presentation, and store organization to successfully carry out the responsibilities of Key Holder. If you are outgoing, enthusiastic, and retail-savvy with a drive to continually learn and develop yourself then this could be a great job for you!

Duties & Responsibilities 7

Deliver amazing service and build sales
Direct and supervise a team to ensure a superior customer experience
Manage the day-to-day operations to achieve sales targets and communicate performance to a larger team regularly

Requirements & Skills 7

Ability to organize and prioritize
Excellent attention to detail with the ability to multitask
Ability to work evenings and weekends with flexible hours (weekends required)
- Ability to lead and motivate others
- Pride in your appearance and your store
- Exceptional communication skills

Job summary 8

As a Key Holder, you are an elevated team player with the ability to multitask while prioritizing the customer experience. You will work in a fun, inspiring, and rewarding environment with opportunities for development and growth.

Duties & Responsibilities 8

Drive results by delivering an elevated customer experience
Perform key opening and closing duties and operational tasks with excellence
Demonstrate flexibility and desire for individual growth in a fast-paced store environment
- Foster customer relationships by continually developing knowledge of current trends and styling techniques
- Empower team to ensure the highest level of customer service standards while exercising leadership and multi-tasking capabilities
- Build a client book by establishing client relationships to drive additional traffic and create client engagement

Requirements & Skills 8

1+ years of relevant retail experience
A self-starter with the desire to mentor and develop personal leadership qualities
- Energetic, motivated and engaging
- Knowledge of clienteling with the ability to build lasting customer relationships
- Customer service obsessed

Job summary 9

We are currently seeking a Key Holder to assist with opening and/or closing responsibilities. The right individual for the job will have a natural entrepreneurial spirit and be interested in developing their leadership abilities.

Duties & Responsibilities 9

Ensure the store meets financial targets by supporting promotional activity and add-on sales
Develop and convey a working knowledge of brand products that can be utilized to inform and help customers select products
Assist in processing shipments, including unloading, inventory, ticketing, product placement, and storage
- Effectively perform operational functions, including opening and closing the store, bank deposits, register functions, and back office procedures
- Partner with team members to execute regular tasks, including, but not limited to, greeting customers, performing POS transactions, processing special orders, and wrapping and bagging customer purchases
- Deliver remarkable customer service and create strong product presentations while driving sales

Requirements & Skills 9

A budding entrepreneurial spirit
Interpersonal skills and a passion for customer service
Excellent written and verbal communication skills
Comfort with technology
- General math skills
- Dependability
- Ability to be mobile on the sales floor for extended periods

Job summary 10

The Key Holder is an important part of a team, providing great customer service to customers.

Duties & Responsibilities 10

Provide a warm, sincere greeting to all customers, including the current promotional message
The Key Holder engages all customers to identify their needs and utilize product knowledge to offer solutions and meet their needs.
Assist in driving all aspects of store-level sales and profitability.
Perform store opening and closing procedures by Jockey policies.
Perform various sales and register transactions including ringing purchases, processing of cash or credit payments, and counting money.
Assist with merchandising (stock, markdowns, visuals) of products in the store, in adherence to established visual standards.
- Protects the security of cash, inventory, and other company assets according to policies and procedures.
- Establish positive working relationships with co-workers, assuring high productivity and accomplishing shared goals.
- Maintain a safe and clean work environment.

Requirements & Skills 10

High school diploma or equivalent.
Must be 18 years of age or older.
Three years of retail or customer service experience with a proven ability to demonstrate a passion for extraordinary customer service and sales.
- Excellent interpersonal and verbal communication skills.
- Ability to move 25 pounds.
- The Key Holder can effectively maneuver around the sales floor and stockroom, repetitive bending, prolonged standing, twisting, stooping, squatting, and ascending/descending the the ladder to stock and merchandise store.

Frequently asked questions

What does a key holder do?

A key holder is a retail or hospitality employee who has been entrusted with the responsibility of opening and/or closing the business establishment, and ensuring the safety of the premises during non-business hours. They are typically given a key to the establishment and are responsible for opening and closing procedures, such as disarming and arming security systems, setting up and shutting down equipment, and cash handling procedures.

The job duties of a key holder may include:

Opening and closing the establishment: They are responsible for opening and/or closing the establishment, including activating or deactivating security systems, setting up or shutting down equipment, and performing cash handling procedures.

Ensuring security: A key holder is responsible for ensuring the security of the establishment during non-business hours and may need to monitor security cameras or respond to alarms or emergencies.

Managing staff: They may be responsible for managing other employees during their shift, including delegating tasks and ensuring compliance with company policies and procedures.

Customer service: They provide excellent customer service to customers during business hours, and may be required to handle customer complaints or issues.

Inventory management: They may be responsible for managing inventory, such as ensuring that product levels are adequate and that stock is properly stored and organized.

What skills do you need to be a key holder?

The skills of a key holder may include:

Trustworthiness: As key holders, they must be trustworthy and reliable, as they are responsible for the security of the establishment and the safety of the staff and customers.

Communication skills: They should have excellent communication skills to effectively communicate with staff, customers, and management.

Problem-solving skills: A key holder should have strong problem-solving skills to address issues that arise during their shift, such as equipment malfunctions or customer complaints.

Attention to detail: They should have strong attention to detail to ensure that all opening and closing procedures are followed accurately.

Time management skills: They should have strong time management skills to ensure that all tasks are completed within the allotted time frame.

Customer service skills: A key holder should have excellent customer service skills to provide a positive experience for customers.

Overall, a key holder plays a critical role in the smooth and secure operation of a business establishment. They must possess a combination of technical and personal skills, including trustworthiness, communication skills, problem-solving skills, attention to detail, time management skills, and customer service skills, to be successful in this role.

Olivia Powell
Recruiting expert

Last updated Sep 30

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Frequently asked questions

What does a key holder do?

What skills do you need to be a key holder?

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