Front Office Assistant Job Description
Job summary 1
Having an energized and friendly Front Office Assistant is essential to delivering quality care and creating success in our centers. As a Front Office Assistant, you will be responsible for greeting patients, activating patient files, and providing support to medical staff. If you’re a team player with a warm and welcoming attitude, excellent interpersonal skills, and the ability to multi-task, we’d love for you to join our team! This role is patient-facing and requires working in a clinical setting. The noise level is moderate and there is a potential for exposure to infectious diseases and blood-borne pathogens. It requires the ability to stand and sit for hours at a time (with some bending and stooping), the ability to use manual dexterity about clinical requirements, and the ability to lift 50 lbs. Hours may vary based on location, patient volume, and business needs.
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Job summary 2
The Front Office Assistant provides support with the daily activities for ambulatory/physician office operations, including patient registration, telephone coverage, appointment scheduling, and patient referrals under the supervision of the Manager of Practice Operations, Medical Office Manager, Academic Program Manager, Academic Nurse Manager and/or Practice Site Supervisor.
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The Front Office Assistant performs routine computerized scheduling and administrative functions in an ambulatory/physician office operating under the direction of the Department Manager, Medical Office Manager, Academic Program Manager, Academic Practice Nurse Manager, and/or the Practice Site Supervisor.
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Job summary 4
We are seeking a friendly and professional Front Office Assistant to join our Family. The Front Office Assistant will provide a hospitality-focused experience for every patient as they enter and exit our office. We want an energetic team player, who is detail-oriented, has a strong work ethic, and takes ownership of his/her work.
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We are looking for a capable and friendly Front Office Assistant to work in our reception area. In this role, your duties will include answering incoming calls, scheduling appointments, and welcoming visitors. You may also be required to order office supplies. To ensure success, front office assistants should possess experience in office administration and the ability to communicate with members of the public. Top-class candidates are capable administrators who make visitors arriving at the reception area feel welcome.
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We're seeking a Front Office Assistant. The Front Office Assistant (FOA) shall have the capacity to act independently and proactively anticipate the needs of the Deputy Assistant Administrator. The incumbent will be responsible for overseeing daily administrative operations, providing administrative assistance, and completing priority tasks for the Front Office senior management.
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The Front Office Assistant assists in supervising, coordinating, and facilitating the front office operations of the clinical site(s).
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The Front Office Assistant will be responsible for the daily management of the front office operations including front desk, concierge, resort services, bell, and valet. In addition, the person in this role will provide guidance and leadership to the front office staff ensuring consistent quality customer service is delivered. The Front Office Assistant will resolve customer complications and complaints by conducting thorough research on the situation and determining the most effective solutions. They will make decisions and take action based on good judgment and resort standards. This position will assign and instruct front office employees in the details of work, observe performance, and encourage adherence to standard procedures.
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We're currently seeking a Front Office Assistant. This is a support position for the entire laboratory, including the office manager, laboratory department managers, and analysts. The candidate must have good telephone and computer skills and be self-motivated. Multi-tasking abilities are desired.
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We are looking for a Front Office Assistant.
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Frequently asked questions
What is the job description of a front office assistant?
A front office assistant is an administrative professional who provides support to a company's front office operations. The specific job description of a front office assistant can vary depending on the industry, company, and job requirements, but generally, a front office assistant is responsible for the following tasks:
Greeting Visitors: A front office assistant is the first point of contact for visitors, clients, and customers. They greet visitors and direct them to the appropriate department or individual.
Answering Calls: A front office assistant is responsible for answering phone calls and directing them to the appropriate department or individual. They also take messages and handle customer inquiries.
Scheduling Appointments: A front office assistant schedules appointments for clients or customers, as well as for staff members. They may also coordinate meeting rooms and equipment.
Managing Mail and Deliveries: A front office assistant receives and distributes mail, packages, and deliveries, and may be responsible for arranging for courier services or managing shipping logistics.
Data Entry and Filing: A front office assistant may be responsible for entering data into the company's computer systems and maintaining electronic and paper records.
Handling Payments: A front office assistant may be responsible for handling cash, checks, and credit card payments, as well as processing invoices and receipts.
Administrative Support: A front office assistant provides administrative support to staff members, including managing schedules, booking travel arrangements, and preparing reports and correspondence.
Customer Service: A front office assistant must be able to provide excellent customer service to visitors, clients, and customers. They must be able to handle inquiries and complaints professionally and courteously.
Overall, a front office assistant plays a critical role in the day-to-day operations of a company's front office. The job requires excellent communication, organizational, and customer service skills, as well as the ability to handle multiple tasks and work effectively as part of a team.
What are the skills of a front office assistant?
The specific skills required for a front office assistant can vary depending on the industry, company, and job requirements, but generally, the key skills for a front office assistant include:
Communication Skills: A front office assistant must have excellent communication skills, both written and verbal, to greet visitors, answer calls, and handle inquiries and complaints.
Customer Service Skills: A front office assistant must have excellent customer service skills to create a positive impression on visitors and customers.
Organizational Skills: A front office assistant must have strong organizational skills to manage the flow of people and information in the front office.
Computer Skills: A front office assistant must have strong computer skills, including proficiency in Microsoft Office, email, and web-based applications.
Attention to Detail: A front office assistant must have strong attention to detail to ensure that information is accurate and that tasks are completed correctly.
Multitasking: A front office assistant must be able to handle multiple tasks and priorities at once, such as answering calls, greeting visitors, and managing appointments.
Time Management: A front office assistant must have strong time management skills to manage appointments, meetings, and other time-sensitive tasks.
Professionalism: A front office assistant must maintain a professional demeanor and appearance at all times to create a positive impression on visitors and customers.
Problem-Solving Skills: A front office assistant must be able to identify and solve problems that arise in the front office, such as scheduling conflicts or technical issues.
Teamwork: A front office assistant must be able to work effectively as part of a team, including coordinating with other staff members to ensure that tasks are completed efficiently and effectively.
Overall, a front office assistant must have a combination of communication, customer service, organizational, computer, and other key skills to effectively manage the day-to-day operations of a company's front office.
