Dispatcher Job Description
Job summary 1
We are currently looking for an experienced Dispatcher. The ideal candidates should have a background in fast-paced environments including experience with multi-line phones, and computer proficiency including Word and Excel. Individuals must be able to work in a self-motivated manner. This is a key operational position with the opportunity to advance and grow with the company. The ideal candidate will be capable of both small-vehicle courier dispatch and also Tractor trailer and Box truck dispatch as well. The focus is to prepare, execute, and follow up with all parties to ensure 24/7 service. The ideal candidate will meet all service requirements while adhering to the policies and procedures of the Company. The candidate must possess strong relationship skills and maintain a positive solution-based attitude at all times.
Duties & Responsibilities 1
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Requirements & Skills 1
Job summary 2
We are looking for an experienced Dispatcher. This position manages driver planning and load assignments for drivers to ensure efficient utilization of assets, having a direct impact on driver profitability, customer satisfaction, and operational efficiency.
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Job summary 3
This position is for a Dispatcher. Dispatcher's job is to find loads, negotiate rates, and schedule drivers to pick up and deliver loads to customers. The dispatcher is also responsible for keeping all load records and monitoring drivers ELDs.
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Job summary 4
Dispatchers are the main point-of-contact for company drivers. They relay relevant company information to drivers as necessary. They also act as supervisors for the drivers, approving discretionary repair and travel expenses, and hiring and firing drivers as needed.
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Job summary 5
The Dispatcher answers incoming calls captures breakdown service information, answers inquiries and questions, handles complaints, troubleshoots problems, and provides accurate information. Interacts by phone with customers and vendors to schedule services, collects payment, answers questions, and conducts follow-up. Creates email correspondence with internal and external customers, identifies responsible billing parties and selects capable vendors using in and out-of-network resources. The Dispatcher is challenged with converting opportunities into completed jobs. As a Dispatcher, you must have at least 1-3 years of experience in a customer service role within a call center environment. You must have excellent communication skills both written and verbal as well as effective listening skills.
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Requirements & Skills 5
Job summary 6
We are currently seeking skilled Dispatchers with highly reputable transportation, manufacturing, or service dispatch experience. As a Dispatcher, you will be communicating daily with a high number of customers and clients, so having strong capability of good communication skills is a must! As a Dispatcher, you should have strong expert knowledge of logistics, the ability to provide excellent customer service, and must be able to work efficiently in high-stress situations.
Duties & Responsibilities 6
Requirements & Skills 6
Job summary 7
We are currently seeking a Dispatcher. As a Dispatcher, you will be responsible for proactively monitoring on-time pickup/delivery performance and freight security using prescribed systems.
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Job summary 8
The Dispatcher schedules and dispatches drivers.
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Requirements & Skills 8
Job summary 9
The Dispatcher position is directly responsible, under supervision, to provide communication and support services to drivers and clients.
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Requirements & Skills 9
Job summary 10
We are currently seeking a Dispatcher to join our team.
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Frequently asked questions
What skills are needed for a dispatcher?
Dispatchers play an important role in coordinating and communicating with field personnel, such as drivers or service technicians. The following are some skills that are typically required for the role of a dispatcher:
Communication skills: Dispatchers need to be able to communicate effectively with a wide range of people, including field personnel, customers, and colleagues. They should have strong verbal and written communication skills to convey information clearly and accurately.
Organizational skills: Dispatchers need to be highly organized to manage multiple tasks and priorities at the same time. They should be able to maintain schedules, track resources, and handle multiple priorities simultaneously.
Problem-solving skills: Dispatchers should be able to quickly assess problems and develop effective solutions. They should be able to anticipate and respond to issues in the field, and work with field personnel to find workable solutions.
Computer skills: Dispatchers should have good computer skills and be able to work with a range of software applications used in dispatch and scheduling.
Geographical knowledge: Dispatchers should have a good understanding of the geography of the areas they cover, including major roads, landmarks, and traffic patterns.
Multitasking: Dispatchers should be able to handle multiple tasks simultaneously, such as taking calls while entering data into a computer system or communicating with field personnel.
Time management: Dispatchers should be able to manage their time effectively, ensuring that field personnel are dispatched in a timely manner and schedules are kept on track.
Interpersonal skills: Dispatchers should have strong interpersonal skills and be able to work effectively with a wide range of people, including customers, field personnel, and colleagues.
Overall, dispatchers should be skilled communicators, problem-solvers, and multitaskers who are able to handle a high-pressure, fast-paced work environment. They should be able to work well under stress and have excellent organizational and time-management skills.
What qualities make a good dispatcher?
In addition to the skills required for the role of a dispatcher, there are several qualities that can make someone a good fit for the job. These qualities include:
Clear communication: Good dispatchers have excellent communication skills and are able to convey information clearly and effectively. They should be able to listen actively to others and communicate information in a way that is easily understood.
Attention to detail: Dispatchers need to be highly organized and have good attention to detail to keep track of multiple tasks and priorities at the same time. They should be able to anticipate potential issues and be proactive in resolving them.
Flexibility: Dispatchers should be able to adapt quickly to changing situations and adjust plans as needed. They should be able to handle unexpected issues and changes to schedules or priorities.
Customer service skills: Good dispatchers should have strong customer service skills and be able to interact with customers in a professional and courteous manner. They should be able to handle complaints and inquiries in a calm and efficient manner.
Problem-solving skills: Dispatchers should be able to quickly assess problems and develop effective solutions. They should be able to anticipate and respond to issues in the field, and work with field personnel to find workable solutions.
Ability to handle stress: Dispatchers should be able to work well under pressure and in high-stress situations. They should be able to remain calm and focused when dealing with difficult or challenging situations.
Team player: Dispatchers should be able to work well as part of a team and be able to communicate effectively with other team members. They should be able to share information and work collaboratively to resolve issues and ensure that work is completed efficiently and effectively.
Overall, a good dispatcher should be able to communicate effectively, be highly organized, and have strong problem-solving skills. They should be able to remain calm and focused under pressure and work well as part of a team.
