District Manager Job Description

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District Manager Job Description

Job descriptions
Administration and Office Support

Job summary 1

As a District Manager, you lead a portfolio of stores and coach a team of General Managers to deliver an optimal customer and employee experience, operational excellence, merchandising execution, maximum productivity, and profitable sales and earnings growth. You are accountable to drive consistent, high performance across all initiatives, and for ensuring consistency between your stores as measured by the P&L and other reports.

Duties & Responsibilities 1

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Attract, hire, develop, and retain the best team to meet both short and long-term business goals.
Monitor performance and consistently follow up to ensure results are delivered.
Develop individual and team performance & capabilities via clear expectations, intentional conversations, meaningful recognition, and accountability.
Foster and maintain an inclusive and collaborative work environment.
Identify themes in product performance across your portfolio and create a district merchandising plan to excel performance utilizing data points, strategy and seasonality
Lead effective store visits focused on driving behaviors which enable the team to consistently deliver results in all areas of the business.
- Identify and use multiple ways to achieve goals when confronted with obstacles; plan for contingencies.
- Identify and solve problems with sustainable solutions
- Maintain a keen awareness of the external market and competition

Requirements & Skills 1

Job summary 2

As a District Manager you enjoy the journey of developing extraordinary Store Managers, creating great customer experiences, impacting growth across stores, and being part of local communities. You direct a multi-unit portfolio of stores by planning strategies and consistent implementation. You are a leader of leaders, developing diverse teams that know their markets, communities, and customers.

Duties & Responsibilities 2

Grow a portfolio of successful businesses: develop district-level strategies to achieve each store’s financial, operational, and customer-service goals, while addressing each store’s unique strengths and challenges.
Lead a team of leaders: motivate, coach, and strengthen Store Managers as team leaders, retail operators, and business owners.
Serve as a resource: provide expertise on key customer issues, team staffing and management, store operations, and company policies and procedures.

Requirements & Skills 2

5+ years of retail experience managing 2 or more stores, departments or units, P&L, inventory, operations, and customer service
5+ years of management experience leading a team of 6 or more, including training and coaching, with strong leadership and communication skills
3+ years of experience in a customer service-oriented role
- Experience in a multi-unit environment, knowledge of retail or restaurant industry operations and financial reporting
- Strong organizational, interpersonal, and problem-solving skills
- Minimum High School or GED.

Job summary 3

The District Manager manages the work within the appropriate budget requirements and works closely with the customer or building management company. Work with any customer issues as well as employee relations issues.

Duties & Responsibilities 3

Ensure company standards are met in compliance with janitorial operations and servicing contractual obligations to customers within the specified budget of labor and expense.
Reviews daily labor for assigned District. Assumes responsibility for properly educating supervisors on payroll procedures.
Responsible for adhering to and enforcing established company policy and making sure assigned subordinates do likewise.
Contact (when necessary) customers to ensure services meet service contract requirements and ensure customer retention.
Work consistently toward securing sales.
Understand and use proper personnel management skills to resolve problems with employee and supervisory personnel.
- Carry out both positive recognition and disciplinary action as needed. Train subordinates as needed.
- Maintain business in line with branch financial goals by managing job budgets and costs associated with the area of direct responsibility. Assumes responsibility for supervisor vacation and holiday replacement coverage.
- Assists in Safety programs follow-through by Branch Safety Coordinators to ensure compliance with all safety policies. Ensure that company policy and all safety requirements are administered properly.

Requirements & Skills 3

High School Diploma or GED
Must have a minimum of three (3) years of related experience
- Knowledge of Microsoft Word and Excel required
- Training in the specified industry
- Able to work well with all levels of personnel

Job summary 4

The primary purpose of the District Manager position is to ensure the effective, efficient, and progressive performance of a smaller, growth-based district. Growth orientation drives all aspects of the business, encouraging long-term sustainability. This leadership position exemplifies a culture of outstanding customer service while adhering to company safety policies and procedures, as well as governmental regulations.

Duties & Responsibilities 4

Acts as a business owner. Sets an example and inspires the team to embrace every new opportunity, defend the customer base and capture increased market share.
Assumes overall responsibility for District P&L/budget, safety, sales and personnel.
Engages in field operations, customer interaction, and employee development. This is not an office-based position, but rather an all-encompassing leadership position that is field based. Travel between locations may be required.
- Ensures that the District remains compliant with the company and DOT safety policies and procedures, and follows applicable laws and regulations.
- Selects, trains, coaches, and develops District Employees. Creates and upholds a work environment that encourages Employee morale.
- Instills and upholds a Customer Service Culture within the District that fosters retention, relationships, and loyalty, positioning the District for increased growth opportunities.

Requirements & Skills 4

3+ years of leadership experience
DOT or propane gas experience
- Solid understanding of distribution and dispatching
- Solid understanding of expense management concepts
- Excellent written and verbal communication skills with an emphasis on team building and developing a positive rapport with company employees at all levels as well as customers

Job summary 5

We are currently seeking a District Manager for Store Operations. Our District Managers are responsible for maximizing company profits. As a District Manager, you will coordinate and evaluate the merchandising, operational, and expense control programs. Success depends on your ability to hire, train, and motivate your team in our fast-paced, challenging, and compelling environment. If you have strong experience in discount, grocery, drug store, or variety store multi-unit management, please apply today!

Duties & Responsibilities 5

Exceeding operational goals as related to sales, profitability, and expenses through the implementation of established programs and processes
People Management - Sourcing, Recruiting, Selecting, and developing diverse talent for the district
Managing operational budgets
Developing and implementing short and long-term goals
- Participating in special needs or future projects as needed
- Demonstrated strong analytical, organizational, problem-solving, and communication skills with all levels of management
- Demonstrated abilities with Human Resource and Asset Protection issues

Requirements & Skills 5

Job summary 6

The District Manager is responsible for leading the Operations team in the assigned territory. As a District Manager, you will direct the sales and administrative functions of your district to provide quality service to customers and achieve district performance objectives. District Managers are responsible for the overall direction, coordination, and evaluation of the operation and maintain profit and loss accountability.

Duties & Responsibilities 6

Requirements & Skills 6

High School/GED or better
2 years: Management experience
- Ability to respond effectively to the most sensitive inquiries or complaints
- Demonstrated sales ability
- Demonstrated customer service attitude

Job summary 7

The District Manager will be responsible for the hiring and training of store managers, as well as coaching and providing leadership to each store's management team and crew to aid them in operating a successful and profitable store.

Duties & Responsibilities 7

Supervise the management team.
Coach, teach and demonstrate sound customer service principles to all store team members, including direct customer contact to resolve issues.
Establishing goals to meet company objectives.
Developing management team and successors.
Identify district manager and management team development needs and build an improvement plan.
Monitor/manage team staffing levels.
- Monitor key store performance indicators to identify opportunities for improvement.
- Ensure the store management team's understanding of company policies, guidelines, and procedures.
- communicate opportunities for improvement to store management team members.

Requirements & Skills 7

Job summary 8

We are looking for a District Manager. The primary responsibility of the District Manager is to serve customers. The secondary responsibility of the District Manager is to execute the directives, policies, and procedures of the company to ensure customer service, product sales, and profitability.

Duties & Responsibilities 8

Customer Service training to increase sales and to ensure customer satisfaction.
Ensure compliance with all company policies and procedures.
Ensure that locations operate in a safe and productive manor
Employee Hiring, Training, Career Development, Disciplinary Actions, and Termination of Employment Final Interview in the Assistant Manager hiring process.
- House Account contact, collections, and sales for training Store Managers.
- Inventory Management through; Assortment modifications, Auditing the receiving of shipments, Adjusting inventory levels through replenishment methods, Problems Solving, Special Orders, and Compliance with new systems.
- Local Marketing with schools, businesses, newspapers, magazines, and galleries.

Requirements & Skills 8

Job summary 9

We are seeking a District Manager to join the operations team. We are looking for a self-starting and entrepreneurial strong leader. The District Manager role is an intense and fast-paced role that requires drive, grit, positivity, and enthusiasm for the challenge. In this role, you will lead a team of General Managers. Ultimately, the success of the territory rests on your shoulders and is determined by your ability to execute and effectively lead a team that is hyper-focused on delivering a perfect experience for our customers.

Duties & Responsibilities 9

Requirements & Skills 9

Job summary 10

The District Manager is responsible for all activities of stores in the assigned district with an emphasis on maximizing sales and profitability. Manages the execution of company initiatives and ensures compliance with company standards. Provides leadership and guidance to store management.

Duties & Responsibilities 10

Provides direction to Store Management.
Manages processes for meeting financial goals and coordinates the annual budget process for sales and controllable expense centers for each store in the assigned district.
Ensures all store processes are managed and executed to company standards including freight flow, merchandise presentation, and reconciliation of all sales, cash, and inventory transactions.
Ensures the appearance of all stores' interiors and exteriors are maintained to company standards including merchandise presentation and recovery.
Develops sales and customer service strategies that maximize local market potential, including driving loyalty program participation and addressing customer feedback.
Manages direct reports including staffing, training, development, performance assessment, disciplinary actions, and succession planning.
- Communicates and reinforces shrink disciplines in conjunction with asset protection teams to achieve shrinkage goals.
- Responsible for maintaining positive associate relations within assigned stores.
- Routinely coordinates the gathering of information from stores.

Requirements & Skills 10

Minimum five years of retail management experience required. Previous multi-unit or large, high-volume retailer experience preferred.
Ability to travel by car or air regularly and for extended periods, including regular and continuous overnight travel required. Ability to work a flexible schedule to accommodate travel as required.
- Understanding of profit and loss, budgeting, operations, payroll, and merchandising required.
- Excellent organizational, communication, leadership, presentation, and interpersonal skills are required.
- Strong decision-making and problem-resolution skills are required.

Frequently asked questions

What does a district manager do?

A district manager is a professional responsible for overseeing the operations and profitability of multiple locations or stores within a particular geographic area or district. The specific responsibilities of a district manager may vary depending on the industry and the organization they work for, but generally, they are responsible for managing and coordinating the day-to-day operations of their assigned district to ensure that all locations meet or exceed sales and profit goals, customer service standards, and company policies.

Some of the typical duties of a district manager may include:

Developing and implementing strategies to improve the overall performance of each location in their district.
Recruiting, hiring, training, and managing store managers and other staff members in their district.
Ensuring that all locations are fully staffed, and employees are properly trained and motivated.
Conducting regular visits to each location in their district to ensure compliance with company policies, procedures, and standards.
Analyzing sales and performance data to identify trends and opportunities for improvement.
Setting sales targets and other performance metrics for each location in their district.
Collaborating with other departments such as marketing, human resources, and finance to develop and implement company-wide initiatives.
Resolving customer complaints and ensuring high levels of customer satisfaction.
Ensuring compliance with health and safety regulations in each location.
Managing budgets and controlling costs to ensure the profitability of each location.
Overall, a district manager plays a critical role in ensuring the success of multiple locations or stores within a geographic area. They must be able to manage a team of managers and staff, analyze data, develop and implement strategies, and ensure compliance with company policies and procedures to achieve business objectives.

What skills does a district manager need?

A district manager is a highly skilled professional who is responsible for managing multiple locations within a geographic area or district. Some of the essential skills that a district manager needs to be successful in their role include:

Leadership: A district manager needs to have strong leadership skills to manage a team of managers and staff across multiple locations. They should be able to motivate and inspire their team to achieve business objectives.

Communication: Excellent communication skills are essential for a district manager. They need to be able to communicate effectively with employees, customers, and other stakeholders to ensure the smooth operation of all locations within their district.

Organizational skills: A district manager must be highly organized and able to manage multiple tasks and priorities effectively. They should be able to prioritize tasks and delegate responsibilities to ensure that all locations within their district operate efficiently.

Analytical skills: A district manager needs to be able to analyze sales and performance data to identify trends and opportunities for improvement. They should be able to use data to make informed decisions and develop effective strategies to achieve business objectives.

Problem-solving: A district manager should be an excellent problem-solver. They should be able to identify issues and develop solutions quickly to ensure that all locations within their district operate effectively.

Customer service: A district manager should have a customer-centric approach to their work. They should be able to resolve customer complaints and ensure high levels of customer satisfaction across all locations within their district.

Financial management: A district manager needs to have strong financial management skills. They should be able to manage budgets, control costs, and ensure profitability across all locations within their district.

Overall, a district manager needs to have a diverse range of skills to be successful in their role. They should be able to manage teams effectively, communicate effectively, analyze data, solve problems, provide excellent customer service, and manage finances effectively.

Olivia Powell
Recruiting expert

Last updated Sep 21

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Frequently asked questions

What does a district manager do?

What skills does a district manager need?

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