Benefits Representative Job Description

Job summary 1

The Benefits Representative position is responsible for supporting the Human Resources Benefits Administration department by promptly responding professionally and courteously, verbally and in writing, to all inquiries related to all employee benefit programs. This position interprets policies, resolves complaints, and provides education regarding the resources and services available to employees. Also, responsible for special and ad hoc projects for designated benefits programs as assigned.

Duties & Responsibilities 1

special offer
Download PDF with all 10 Benefits Representative Job Descriptions
Free Guide:
The Ultimate guide
to recruiting

Requirements & Skills 1

Job summary 2

Join our Company as our Benefits Representative for the Office of Human Resources. As an important member of the team, you will be responsible for administering company-wide benefits including health insurance, retirement benefits, and more. Our Benefits Representative helps to process benefits enrollment information for all new eligible employees as well as assists with the annual insurance enrollment. As a specialist in benefits, you will be the main point of contact for all benefits and eligibility questions. We are looking for human resources professional with excellent customer service and communication skills to join our team!

Duties & Responsibilities 2

Requirements & Skills 2

Job summary 3

This is a professional position responsible for overseeing various benefits-related human resources programs. The Benefits Representative is responsible for counseling employees on benefits programs concerning employee insurance, retirement plans, and savings plans; reconciling financials related to benefit deductions and charges; and advising the university community regarding policies and procedures. Serves an active role in reviewing current department policies and procedures and recommending changes. Works under limited supervision, with moderate latitude for the use of initiative and independent judgment. Reports to the Associate Director of Human Resources.

Duties & Responsibilities 3

Requirements & Skills 3

Job summary 4

In this role, you will be the first point of contact for faculty and staff regarding our employee benefits programs. The Benefits Representative will address phone/email inquiries and process transactions. Duties may also include reporting, life events, and payroll adjustments in support of the university’s benefits programs. May participate in HR/Benefits project teams.

Duties & Responsibilities 4

Requirements & Skills 4

Job summary 5

The Benefits Representative oversees the administration of health and welfare plans by operative plan documents and compliance with federal law, with minimum supervision. Must have a thorough knowledge of all welfare plans. Interprets and applies the provisions of the plans to individual plan participants, recognizing tremendous liability to the Company. Researchers develop plan communications, and documents plan provisions. Serves as a subject-matter expert to all levels of the organization and plans participants dealing with highly personal, confidential, and sensitive information in a limited access work environment.

Duties & Responsibilities 5

Requirements & Skills 5

Job summary 6

The Benefits Representative initiates contact with the patient's insurance company by verifying insurance coverage and the amount of copay/deductible is applicable.

Duties & Responsibilities 6

Requirements & Skills 6

Job summary 7

The Benefits Service Center is seeking a Benefits Representative who provides benefits services in the processing of health and welfare enrollments, Pension Plan and 403(b) enrollments as well as determination of eligibility for the Tuition Grant Plan and approval for processing of all requests for the Tuition Reimbursement Plan. Communicates and administers the university's benefit plans, programs, and policies through direct interaction with faculty, staff, postdoctoral students, residents, interns, and retirees, as well as internal departments and external vendors.

Duties & Responsibilities 7

Requirements & Skills 7

Job summary 8

We are looking for a Benefits Representative. Work collectively as a supportive member of a team for the benefit of the clients (external and internal) and company personnel. Maintain rapport and open, effective communication. Demonstrate strong organizational and project skills. Demonstrate high levels of interest, energy, and enthusiasm to meet or exceed clients’ expectations. Act with responsiveness, urgency, and professionalism in all matters. Accept accountability for the quality and accuracy of work produced.

Duties & Responsibilities 8

Requirements & Skills 8

Job summary 9

Under general supervision, the Benefits Representative may participate in the design, implementation, and/or administration of benefit plans by requirements, practices, and procedures.

Duties & Responsibilities 9

Requirements & Skills 9

Job summary 10

The primary responsibility of the Benefits Representative is to assist and support the administration and management of a wide range of benefit, wellness, and employee programs. This position is the day-to-day contact for employees regarding benefit eligibility and enrollment inquiries, wellness initiatives, benefit record maintenance, and transactions within the HRIS. Additionally, the Benefits Representative assists with employee programs, Worker’s Compensation claims management, and support of the HR department. This position may also provide backup support in other areas of the Human Resources function.

Duties & Responsibilities 10

Requirements & Skills 10

Frequently asked questions

What does a benefits representative do?

A benefits representative, also known as a benefits coordinator or benefits specialist, is responsible for managing employee benefits programs within an organization. Their role involves administering, communicating, and supporting various employee benefits, such as health insurance, retirement plans, paid time off, and other fringe benefits. Here are some key responsibilities and activities of a benefits representative:

Benefits Administration: The benefits representative manages the day-to-day administration of employee benefits programs. They handle employee enrollment, changes, and termination of benefits coverage. This includes processing paperwork, updating employee records, and ensuring compliance with relevant regulations.

Employee Communication: Benefits representatives serve as the primary point of contact for employees regarding benefits-related inquiries. They provide information, guidance, and assistance to employees, explaining benefit options, eligibility requirements, and enrollment procedures. They may conduct benefits orientations and communicate updates or changes to the benefits programs.

Benefit Plan Analysis and Selection: Benefits representatives collaborate with HR and management teams to evaluate, select, and implement employee benefit plans. They research available options, analyze plan features, costs, and employee needs, and make recommendations for benefit plan enhancements or changes.

Vendor Management: Benefits representatives work with benefits providers, insurance carriers, and other vendors to ensure smooth operations and effective delivery of benefits services. They coordinate with vendors on enrollment processes, resolve issues, and monitor service levels.

Compliance and Regulatory Requirements: Benefits representatives stay up-to-date with laws and regulations related to employee benefits, such as healthcare regulations (e.g., Affordable Care Act), retirement plan regulations (e.g., ERISA), and other relevant laws. They ensure that benefits programs comply with legal requirements and assist with compliance reporting, audits, and filings.

Benefits Enrollment and Open Enrollment: During enrollment periods, benefits representatives oversee the enrollment process, providing employees with necessary forms, guidance, and timelines. They may conduct benefits education sessions, answer employee questions, and facilitate enrollment through an online benefits management system.

Data Management and Reporting: Benefits representatives maintain accurate and confidential employee benefits data, including coverage, dependents, beneficiaries, and contributions. They generate reports, analyze benefits data, and provide insights and recommendations to management for decision-making and cost control.

Benefits Program Evaluation: Benefits representatives assess the effectiveness of employee benefits programs through data analysis, surveys, and feedback. They collaborate with HR and management to evaluate the overall value and competitiveness of benefit offerings, considering employee satisfaction, market trends, and cost considerations.

Employee Wellness and Assistance Programs: In some cases, benefits representatives may also be involved in promoting and supporting employee wellness programs, employee assistance programs (EAPs), and other initiatives aimed at enhancing employee well-being and work-life balance.

Stay Updated on Industry Trends: Benefits representatives continuously stay informed about industry trends, new benefit offerings, and best practices in employee benefits management. They participate in professional development activities, attend seminars, and maintain memberships in relevant associations to enhance their knowledge and skills.

Overall, benefits representatives play a critical role in managing employee benefits programs, ensuring that employees receive comprehensive and competitive benefits, and providing support and guidance to employees regarding their benefits options and inquiries.

What skills does a benefits representative need?

To be effective in their role, a benefits representative requires a combination of skills related to communication, organization, analytical abilities, and knowledge of benefits programs. Here are some key skills and competencies that are valuable for a benefits representative:

Communication Skills: Benefits representatives need excellent communication skills to effectively interact with employees, HR teams, benefits providers, and vendors. They should be able to explain complex benefit concepts in a clear and concise manner and actively listen to employees' questions and concerns.

Customer Service: Strong customer service skills are essential for benefits representatives. They should be empathetic, patient, and responsive when assisting employees with their benefits-related inquiries, providing guidance, and resolving issues.

Attention to Detail: Benefits representatives deal with a significant amount of documentation and data. They must have keen attention to detail to accurately process benefit enrollment forms, update employee records, and ensure data integrity.

Organizational and Time Management: Benefits representatives handle multiple tasks and deadlines simultaneously. They need strong organizational and time management skills to prioritize work, meet deadlines, and maintain accurate records of benefits-related activities.

Analytical Abilities: Benefits representatives often work with benefit plan data, analyze reports, and assess plan effectiveness. They should possess analytical skills to interpret data, identify trends, and provide insights and recommendations for improving benefit offerings.

Problem-Solving Skills: Benefits representatives encounter various benefits-related challenges, such as eligibility issues, claim disputes, or plan discrepancies. They need problem-solving skills to identify solutions, research alternative options, and resolve issues effectively.

Knowledge of Benefits Programs: A solid understanding of employee benefits programs, such as health insurance, retirement plans, and leave policies, is crucial for benefits representatives. They should stay updated on industry trends, legal requirements, and plan features to provide accurate information and guidance to employees.

Compliance and Regulatory Awareness: Benefits representatives must have knowledge of relevant employment laws and regulations related to benefits, such as HIPAA, ERISA, COBRA, and ACA. They should understand compliance requirements and ensure that benefits programs adhere to legal guidelines.

Technology Proficiency: Benefits representatives work with benefits management software, HRIS systems, and online enrollment platforms. Proficiency in using technology tools is important for managing benefits data, generating reports, and conducting online benefits enrollment processes.

Ethical Conduct: Benefits representatives handle sensitive employee information, including personal and financial data. They should maintain confidentiality, demonstrate integrity, and adhere to ethical standards in handling employee benefits information.

In addition to these skills, a continuous learning mindset, adaptability to changing benefit programs and regulations, and a commitment to delivering exceptional service to employees are also valuable traits for benefits representatives.

We use cookies to offer you our service. By continuing to use this site, you consent to our use of cookies as described in our policy