The Restaurant Supervisor safely and efficiently provides excellent customer service with a smile! We want our guests to feel good about their dining experience so that they will tell others and become a loyal customer. We expect and encourage you to go out of your way to talk to guests and find out what their needs are before they have to ask you. In addition to acting as Manager On Duty, this position will oversee bar inventory and FoH scheduling, and may require occasional bartending shifts.
This employee must display effective listening and communication skills, initiative, ability to work independently and in teams, and lead by example. He/she must be able to exercise good judgment and discretion, display effective problem solving skills, and provide excellent customer service. Additionally, he/she must have the ability to multi-task, maintain composure under pressure, and display a high level of professionalism, integrity, and follow through.
Duties & Responsibilities 1
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Requirements & Skills 1
Job summary 2
The Restaurant Supervisor assists the Restaurant Manager in all phases of restaurant operations. Responsible for complete restaurant operation in absence of manager.
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As a Restaurant Supervisor, you will assist the Head Coach (General Manager) and Assistant Coach (Assistant General Manager) by leading and coaching the team in at least one of the core areas of the restaurant (e.g., service, kitchen, online ordering). You will be responsible for the day-to-day operations during your shift, which may include leading a team and managing the kitchen, customer experience, and/or online ordering. You will be responsible for modeling and acting in accordance with sweetgreen's mission and core values.
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The Restaurant Supervisor is responsible for assisting the bartenders, servers, hosts and bussers with the day-to-day operations of the Cafe, ensuring guest satisfaction, while contributing to the sales growth and ensuring all standards and legal obligations are followed.
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We are looking for a Restaurant Supervisor who will oversee the restaurant operations to ensure that the restaurant runs smoothly. You will be responsible for training and supervising restaurant staff, ensuring compliance with food health and safety regulations, and resolve customer complaints. You will be expected to deliver a high-quality experience to our guests and motivate our staff to ensure excellent customer service.
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The Restaurant Supervisor will work solely from the restaurant floor and is responsible for appropriately interacting with as many guests as possible, making table visits during peak volume, and addressing guest issues.
Supervisors must have strong communication skills and be comfortable talking to guests during positive and negative experiences. They must have strong knowledge of POS operation, and be able to reconcile the days sales at the end of the shift. Supervisors are also responsible for confirming that all opening and closing sidework have been done, completing end of day cashout reconciliations with staff, and securing the restaurant.
The person in this position must be physically able to spend the majority of their work day on their feet and be able to push, pull, and lift up to 50 lb. The shifts are both days and nights and include weekends and holidays. A typical work week will be between 40-50 hours, with more time being needed during periods of extremely heavy business, including Christmas week and President's week. Restaurant Supervisors must present a professional manner and have the ability to maintain their composure during pressure situations resulting from business levels and time constraints.
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Job summary 7
Seeking a detail oriented individual with strong hospitality leadership skills for the role of Restaurant Supervisor. This position will assist the Restaurant Management in overseeing the daily operations of restaurants and the preparation and service.
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Job summary 8
The Restaurant Supervisor is responsible for assisting daily operations and overall business objectives in the Restaurant.
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The Restaurant Supervisor will supervise in the daily operations and the overall dining experience of the restaurant while following Ponte’s values and standards. To ensure the quality of service, food and beverages exceed our guest’s expectations. Support management in protecting the assets of the company in cost controls and inventory. This is to be handled in a friendly, courteous, and professional manner resulting in a very high level of guest and associate satisfaction.