Restaurant Supervisor Job Description
Job summary 1
The Restaurant Supervisor safely and efficiently provides excellent customer service with a smile! We want our guests to feel good about their dining experience so that they will tell others and become loyal customers. We expect and encourage you to go out of your way to talk to guests and find out what their needs are before they have to ask you. In addition to acting as Manager On Duty, this position will oversee bar inventory and FoH scheduling, and may require occasional bartending shifts. This employee must display effective listening and communication skills, initiative, ability to work independently and in teams, and lead by example. He/she must be able to exercise good judgment and discretion, display effective problem-solving skills, and provide excellent customer service. Additionally, he/she must have the ability to multi-task, maintain composure under pressure, and display a high level of professionalism, integrity, and follow-through.
Duties & Responsibilities 1
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Requirements & Skills 1
Job summary 2
The Restaurant Supervisor assists the Restaurant Manager in all phases of restaurant operations. Responsible for complete restaurant operation in absence of the manager.
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Job summary 3
As a Restaurant Supervisor, you will assist the Head Coach (General Manager) and Assistant Coach (Assistant General Manager) by leading and coaching the team in at least one of the core areas of the restaurant (e.g., service, kitchen, online ordering). You will be responsible for the day-to-day operations during your shift, which may include leading a team and managing the kitchen, customer experience, and/or online ordering. You will be responsible for modeling and acting by Sweetgreen's mission and core values.
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Job summary 4
The Restaurant Supervisor is responsible for assisting the bartenders, servers, hosts, and bussers with the day-to-day operations of the Cafe, ensuring guest satisfaction, while contributing to the sales growth and ensuring all standards and legal obligations are followed.
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Job summary 5
We are looking for a Restaurant Supervisor who will oversee the restaurant operations to ensure that the restaurant runs smoothly. You will be responsible for training and supervising restaurant staff, ensuring compliance with food health and safety regulations, and resolving customer complaints. You will be expected to deliver a high-quality experience to our guests and motivate our staff to ensure excellent customer service.
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Job summary 6
The Restaurant Supervisor will work solely from the restaurant floor and is responsible for appropriately interacting with as many guests as possible, making table visits during peak volume, and addressing guest issues. Supervisors must have strong communication skills and be comfortable talking to guests during positive and negative experiences. They must have strong knowledge of POS operations, and be able to reconcile the day's sales at the end of the shift. Supervisors are also responsible for confirming that all opening and closing side work have been done, completing end-of-day cashout reconciliations with staff, and securing the restaurant. The person in this position must be physically able to spend the majority of their workday on their feet and be able to push, pull, and lift to 50 lb. The shifts are both days and nights and include weekends and holidays. A typical work week will be between 40-50 hours, with more time being needed during periods of extremely heavy business, including Christmas week and President's week. Restaurant Supervisors must present a professional manner and can maintain their composure during pressure situations resulting from business levels and time constraints.
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Job summary 7
Seeking a detail-oriented individual with strong hospitality leadership skills for the role of Restaurant Supervisor. This position will assist the Restaurant Management in overseeing the daily operations of restaurants and the preparation and service.
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Job summary 8
The Restaurant Supervisor is responsible for assisting with daily operations and overall business objectives in the Restaurant.
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Job summary 9
The Restaurant Supervisor will supervise the daily operations and the overall dining experience of the restaurant while following Ponte’s values and standards. To ensure the quality of service, food and beverages exceed our guest’s expectations. Support management in protecting the assets of the company in cost controls and inventory. This is to be handled in a friendly, courteous, and professional manner resulting in a very high level of guest and associate satisfaction.
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We are looking for a Restaurant Supervisor.
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Frequently asked questions
What does a restaurant supervisor do?
A restaurant supervisor is responsible for overseeing the daily operations of a restaurant, ensuring that all aspects of the business run smoothly and efficiently. Some of the key duties and responsibilities of a restaurant supervisor may include:
Managing staff: Hiring, training, scheduling, and supervising staff, and ensuring that they are providing excellent customer service.
Overseeing food preparation: Monitoring the quality and consistency of food preparation, and ensuring that all health and safety regulations are being followed.
Maintaining inventory: Keeping track of supplies and ensuring that inventory levels are maintained at all times.
Managing finances: Overseeing the financial aspects of the restaurant, including budgeting, ordering supplies, and reconciling cash registers.
Resolving customer complaints: Responding to customer complaints and ensuring that they are addressed in a timely and professional manner.
Maintaining cleanliness: Overseeing the cleanliness of the restaurant, including the kitchen, dining areas, and restrooms.
Ensuring compliance with regulations: Ensuring that the restaurant is in compliance with all relevant health, safety, and licensing regulations.
Promoting the restaurant: Developing and implementing marketing strategies to promote the restaurant and attract new customers.
Building relationships: Building and maintaining relationships with suppliers, customers, and community organizations.
Training: Providing ongoing training and development opportunities for staff.
A successful restaurant supervisor should have excellent leadership, communication, and interpersonal skills, as well as a strong understanding of the food service industry. They should be organized, detail-oriented, and able to work well under pressure in a fast-paced environment. Additionally, they should have a passion for delivering excellent customer service and creating a positive and welcoming atmosphere for diners.
What makes a good restaurant supervisor?
A good restaurant supervisor must possess a combination of skills and qualities that enable them to effectively manage a restaurant and its staff. Here are some of the key traits of a successful restaurant supervisor:
Leadership skills: A good restaurant supervisor must be able to inspire and motivate their staff, and lead by example in providing excellent customer service.
Communication skills: A good restaurant supervisor must be able to communicate clearly and effectively with both customers and staff, and have the ability to resolve conflicts and complaints in a professional manner.
Organizational skills: A good restaurant supervisor must be able to manage their time and resources effectively, and keep the restaurant running smoothly and efficiently.
Attention to detail: A good restaurant supervisor must have a keen attention to detail, and be able to maintain high standards of cleanliness and presentation in the restaurant.
Flexibility: A good restaurant supervisor must be able to adapt to changing circumstances and be able to work effectively under pressure in a fast-paced environment.
Financial management skills: A good restaurant supervisor must have a strong understanding of the financial aspects of running a restaurant, including budgeting, ordering supplies, and reconciling cash registers.
Problem-solving skills: A good restaurant supervisor must be able to identify and resolve problems quickly and effectively, and be able to find creative solutions to challenging situations.
Customer service skills: A good restaurant supervisor must be passionate about delivering excellent customer service and creating a positive and welcoming atmosphere for diners.
Passion for food: A good restaurant supervisor should have a love for food and a genuine interest in the restaurant industry.
Continuous learning: A good restaurant supervisor must be committed to continuous learning and be open to new ideas and approaches.
In summary, a good restaurant supervisor must have strong leadership skills, excellent communication skills, and be organized, detail-oriented, and able to work well under pressure. They must be passionate about delivering excellent customer service and have a genuine interest in the restaurant industry.
