The Quality Assurance Specialist is responsible for quality compliance monitoring which includes researching, analyzing, and reporting on recommendations for improvement to optimize service delivery. Identification of trends in compliance, agent performance, or with customer climate is a requirement for this role.
The Quality Assurance Specialist will compile, summarize and communicate findings to the appropriate department(s) with the purpose of creating insightful, customer centric business practices.
The Quality Assurance Specialist will be responsible for identifying fractured processes and/or procedures and escalating to the appropriate supporting team ensuring the establishment, preservation, improvement and restoration of customer loyalty within the Customer Care organization.
We are seeking a Quality Assurance Specialist. Duties may include oversight of various aspects of change control and documentation, including but not limited to change control administration, records management, document control, local change control, and corporate change control. As a member of the Quality unit the Quality Assurance Specialist is accountable for ensuring that changes made to processes, products or systems have been properly reviewed and approved to maintain proper GMP control of validated systems.
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As a key member of our Quality Assurance team, the Quality Assurance Specialist will work with our cross-functional partners such as Operations, Customer Care, and our Compliance teams in order to ensure our teams are providing a great overall customer experience!
The Quality Assurance Specialist is responsible for assisting with the operation of the Quality Management System processes and associated programs as needed to achieve and maintain compliance with local, state, and federal regulations, including CDPH/CLIA/CAP, FDA/medical device regulations as well as supporting the necessary training associated with these regulations.
The Quality Assurance Specialist will be responsible for coordination and support of Change Control activities. You will be responsible for establishing a foundation toward developing a world class Quality & Regulatory Team.
The Quality Assurance Specialist is responsible for the support of Division to include internal and external database review, collection and dissemination of collected data, training and policy purchasing and implementation.