Front Desk Receptionist Job Description

Job summary 1

We are looking for a Front Desk Receptionist to manage our front desk on a daily basis and to perform a variety of administrative and clerical tasks. As a Front Desk Receptionist, you will be the first point of contact for our company. Our Front Desk Receptionist’s duties include offering administrative support across the organization. You will welcome guests and greet people who visit the business. You will coordinate front-desk activities, including distributing correspondence and redirecting phone calls. To be successful as a Front Desk Receptionist, you should have a pleasant personality, as this is also a customer service role. You should be able to deal with emergencies in a timely and effective manner, while streamlining office operations. Multitasking and stress management skills are essential for this position. This role may require working in shifts, so flexibility is a plus. Ultimately, a Front Desk Receptionist’s duties and responsibilities are to ensure the front desk welcomes guests positively and executes all administrative tasks to the highest quality standards.

Duties & Responsibilities 1

• Greet and welcome guests as soon as they arrive at the office
• Direct visitors to the appropriate person and office
• Answer, screen, and forward incoming phone calls
• Ensure the reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms, and brochures)
• Provide basic and accurate information in person and via phone/email
• Receive, sort, and distribute daily mail/deliveries
• Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)
• Order front office supplies and keep an inventory of stock
• Update calendars and schedule meetings
• • Arrange travel and accommodations, and prepare vouchers
  • Keep updated records of office expenses and costs
  • Perform other clerical receptionist duties such as filing, photocopying, transcribing, and faxing

Requirements & Skills 1

• Proven work experience as a Receptionist, Front Office Representative, or similar role
• Proficiency in Microsoft Office Suite
• Hands-on experience with office equipment (e.g. fax machines and printers)
• Professional attitude and appearance
• Solid written and verbal communication skills
• Ability to be resourceful and proactive when issues arise
• Excellent organizational skills
• • Multitasking and time-management skills, with the ability to prioritize tasks
  • Customer service attitude
  • High school degree; additional certification in Office Management is a plus

Job summary 2

We are seeking to hire a Front Desk Receptionist. This position offers customer service and administrative responsibilities in an exciting, fast-paced environment. The Front Desk Receptionist greets visitors, answers the telephone, responds to routine and emergency inquiries, and performs various clerical duties.

Duties & Responsibilities 2

• Answer incoming telephone calls; determine the purpose of callers, and forward calls to appropriate personnel and department
• • Support Business Office Manager and other departments
  • Receive, open, sort, and route mail.
  • Perform data entry.

Requirements & Skills 2

• High School diploma or equivalent
• Self-motivated professional with good communication and interpersonal skills
• Vibrant personality

Job summary 3

Reporting to the Office Manager, our Front Desk Receptionist will greet visitors/clients and answer all incoming telephone calls in a professional manner. Within this role, you must know, practice, and ensure that company policies and procedures and state and federal laws are followed at all times. In addition, you will ensure that no company or customer information is inappropriately divulged to unauthorized parties.

Duties & Responsibilities 3

• Using a multi-line telephone, answers, and appropriately routes all incoming calls for various business units with courtesy, speed, and accuracy. Presents a professional, courteous demeanor when using the Company intercom system.
• Provide prompt and courteous service: both on the phone and in person.
• Demonstrate friendliness and proper phone etiquette with every customer.
• Maintain a professional appearance and work area.
• Provides general information regarding routine inquiries from customers, and refers non-routine, sensitive, and/or complex requests for information and other inquiries or complaints to the Corporate Office Manager.
• Be familiar with procedures for handling all aspects of customer complaints or disputes.
• Receives and greets customers and visitors.
• Assists visitors with registration and badge assignment following Security procedures.
• Maintains the Training Room calendars by reserving dates and times. Advises on booking Conference Room calendars through Outlook and assists as needed in bookings.
• • Maintains applicable records and files, directories, correspondence, and other related material. Coordinates off-site storage and shred boxes. Coordinates with copier service and repair.
  • Provides assistance in the preparation and distribution of materials.
  • Monitor all working area conditions and equipment to ensure they are within corporate standards for cleanliness, proper maintenance, and safety.

Requirements & Skills 3

• Prefer at least three (3) to five (5) years of experience as a receptionist.
• High School Diploma or GED required.

Job summary 4

We have an open role for a well-organized and motivated Front Desk Receptionist. The Front Desk Receptionist will manage the lobby area and provide positive first impressions along with welcoming guests. We are looking for a dynamic self-starter who is eager to thrive in a challenging environment and deeply passionate about providing high-quality administrative support.

Duties & Responsibilities 4

• Answering and routing phone calls in accordance with office policies
• Greet and direct all visitors including vendors, clients, and customers
• Registering and scheduling patient/client appointments
• Ensure completion of paperwork, sign-in and security procedures
• • Verifying and updating patient demographic and insurance information
  • Observing strict patient confidentiality in dealing with callers and patients
  • Handle special administrative projects, including overflow work from department and executive assistants

Requirements & Skills 4

• Knowledge of customer service
• • Microsoft Word experience desired
  • Excellent phone etiquette and ability to establish rapport with a diverse clientele
  • Strong communication and social skills

Job summary 5

We are seeking a detail-oriented and results-driven Front Desk Receptionist. This opportunity will allow you to enhance your career while gaining valuable experience.

Duties & Responsibilities 5

• Oversee the front desk receptionist area and greet customers/guests.
• Assist all employees at the front desk as needed.
• Manage front desk sign-in sheet and keep company phone number extension list up-to-date.
• Answer phone calls and forward them to the correct person or take messages for them.
• Manage Conference Room Calendars. Print and distribute conference room calendars every morning. Ensure all rooms are stocked with soda, water, Kleenex, and other items as appropriate.
• Manage the Office Supply Ordering and distribution of those supplies.
• Keep lobby area clean and presentable on a daily basis.
• • Manage guest security badge distribution and log sheet.
  • Handle lunch deliveries and track down/locate the recipient of the delivery.
  • Assistance on any other administrative tasks that may come up

Requirements & Skills 5

• Exceptional telephone etiquette
• Well organized, dedicated, reliable, and flexible
• A self-starter capable of multi-tasking and prioritizing
• Strong knowledge of MS Office, including Outlook, Word, PowerPoint, and Excel
• Ability to take initiative in completing assigned work and projects
• Proven calendar management skills with experience scheduling meetings and appointments
• 2+ years office experience
• Enthusiastic and personable
• • Quick learner
  • Works well with numerous personality types
  • Extremely detail oriented and organized

Job summary 6

The primary purpose of the Front Desk Receptionist job position is to perform clerical support in an efficient manner in accordance with established procedures, and as directed by the supervisor.

Duties & Responsibilities 6

• Maintain current file/listing of residents by name and room number, emergency phone members of on-call personnel, department extensions, key personnel, etc.
• Ensure guests/visitors abide by existing rules and refuse admission to persons as directed.
• Ensure that the Administrator and department heads are notified promptly of any Licensing and Certification representatives entering or leaving the facility.
• Attend and participate in workshops, seminars, etc., in-service educational classes, and on-the-job training programs as directed.
• • Ensure current state survey results are maintained at the Reception desk and are available to residents and others.
  • Maintain confidentiality of resident care information to ensure residents’ rights are protected.
  • Other duties as assigned.

Requirements & Skills 6

• Must be able to read, write, speak, and understand the English language.
• Must possess the ability to make independent decisions when circumstances warrant such action.
• Must possess patience, a cheerful disposition, enthusiasm, and the ability to deal tactfully with personnel, residents, family members, visitors, government agencies/personnel, and the general public. Must possess leadership ability and willingness to work harmoniously with other personnel.
• • Must possess the ability to seek out new methods and principles and be willing to incorporate them into existing dietary practices.
  • High school diploma, preferred
  • Experience operating multiple phone lines, preferred

Job summary 7

We are seeking a Front Desk Receptionist. It is important that the candidate possess outstanding customer service skills and is able to make each customer feel welcome and comfortable while at our facility. Candidate must also possess the ability to multi-task while remaining organized.

Duties & Responsibilities 7

• Keep the front office organized and clutter-free
• Greet the customers as they arrive and make them comfortable
• Answer incoming phone calls, provide information for callers and distribute calls and messages to appropriate persons in a timely manner.
• Log Insurance assignments and notify customers to come to the shop for an estimate
• Process payments (cash, credit card, insurance check, personal check, EFT & Bank check)
• • Filing out all required paperwork
  • Filing any and all paperwork and files in their designated areas
  • Schedule customers

Requirements & Skills 7

• Strong Communication Skills
• Organizational skills
• Experience with Microsoft Office Suite/Databases

Job summary 8

The Front Desk Receptionist must be a self-starter who is people-oriented and gets along well with a team.

Duties & Responsibilities 8

• Manages the reception area to ensure effective telephone and mail communications both internally and externally to maintain a professional image.
• Responsible for the gathering and management of data pertaining to the Admissions department.
• Supervises the maintenance and alteration of office areas and equipment, as well as the layout, arrangement, and housekeeping of office facilities.
• Keeps management informed by reviewing and analyzing special reports; summarizing information; identifying trends.
• Manage electronic and physical files for all incoming cohorts including supplying and tracking missing documents
• Participates as needed in special department projects.
• Assist with the coordinating, planning, and implementation of all department-related meetings/functions.
• Take accurate minutes of meetings and distribute them accordingly.
• • Set appointments for the department leadership team.
  • Cover the main reception desk, as required.
  • Other duties as assigned.

Requirements & Skills 8

• Must possess a High School diploma or equivalency.
• Excellent Customer Service skills.
• Strong computer skills with emphasis on Microsoft Word and Excel.
• Excellent verbal and written communication skills.
• Working knowledge of office procedures and office equipment.
• • Ability to organize and prioritize multiple tasks and produce reports under strict guidelines.
  • Ability to handle multiple responsibilities, task-oriented projects, and details simultaneously.
  • Ability to work independently and collaboratively.

Job summary 9

The Front Desk Receptionist serves as the information referral center for all residents, families, potential residents, staff, guests, community contacts, and others visiting the community. S/he must be aware of all daily activities, administrative staff, and management company roles and responsibilities and direct or answer questions accordingly. In addition, the Front Desk Receptionist shall provide support for some computer processing duties as appropriate.

Duties & Responsibilities 9

• Greets visitors immediately upon arrival
• Professionally handles all phone calls and routes callers or answers questions in a timely and courteous manner
• Offers refreshments (coffee, water, etc.) to visitors, where applicable
• Greets all residents, associates, and visitors with a warm smile and pleasant tone of voice
• Acts as a concierge for residents (calling taxis, handling telephone and/or cable problems, checking newspaper deliveries, etc.)
• Keeps lobby clean and neat, free of clutter and trash
• • Reports any malfunctioning equipment to maintenance
  • Assists the Community Sales Team, led by the Executive Director, with sales and marketing programs and initiatives
  • Participates in in-service training as required by state regulations

Requirements & Skills 9

• High school diploma or equivalent certificate preferred.
• Possesses expert knowledge of telephone systems and is capable of teaching others
• Demonstrates proficient computer skills (word processing, email, internet, Excel, etc.)
• • Maintains awareness of all daily activities (and changes)
  • Has full knowledge of the administrative staff, ownership, and management company
  • Possesses excellent verbal communication skills

Job summary 10

The Front Desk Receptionist will perform a variety of general office duties such as client service, data entry, requisition of supplies, secretarial services, mail services, public relations, correspondence, and word processing. Provides administrative support to all functions within the office as needed.

Duties & Responsibilities 10

• Maintain core values standards.
• Provides day-to-day support to the Office Manager.
• Daily job duties include front desk operations, answering phones, accepting package deliveries, and greeting visitors/guests.
• Determines purpose of contact, provides general information, directs visitors to proper personnel, receives and distributes messages, and arranges appointments as needed.
• Provides administrative support, including time-sensitive and confidential projects, correspondence, reports, agendas, processing mail, filing, copying, faxing, and emailing.
• Coordinates meetings, conferences, workshops, and special events as requested, including meeting space, audio/visual equipment, food/beverage requirements, and administrative support to ensure a successful event.
• • Maintains continuity among work teams by documenting and communicating actions, irregularities, and needs to lead.
  • Maintain a safe and clean reception area.
  • Other duties and projects as assigned.

Requirements & Skills 10

• High school diploma or equivalent (general education diploma) required.
• Minimum two years experience in an administrative support position, within an office environment.
• Excellent customer service skills.
• Excellent written and oral communication skills.
• • PC skills including proficiency with Microsoft Office applications.
  • Must be able to handle confidential information, and administrative details, and work independently.
  • Must have a valid driver’s license and current vehicle insurance.