911 Dispatcher Job Description

Job summary 1

Under direct supervision, the 911 Dispatcher performs radio and communications work in the Emergency Communications Center on an assigned shift. Answers Emergency 911 and non-emergency calls for service. Dispatches appropriate emergency personnel (i.e., Police, Fire, EMS, Animal Control, Public Works, Highway Department, etc.) and equipment to citizen complaints. Employees must exercise considerable tact and firmness in obtaining information from distressed persons. Employees must exercise independent judgment and initiative in receiving messages, responding to emergencies, and dispatching calls. Reports to the Communications Lead Operator (Supervisor).

Duties & Responsibilities 1

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Requirements & Skills 1

Job summary 2

We are looking for a qualified applicant to fill the position of 911 Dispatcher. This position provides excellent benefits, including health insurance, retirement savings programs, wellness discounts and incentives, and many other great benefits such as paid leave time. Dispatchers are responsible for processing emergency and non-emergency calls for assistance received by 911.

Duties & Responsibilities 2

Requirements & Skills 2

Job summary 3

This is a skilled and technical position responsible for answering all incoming emergency and non-emergency phone calls including the Enhanced 9-1-1 System. A 911 Dispatcher provides support for dispatch peers and reports to the 911 Shift Supervisor.

Duties & Responsibilities 3

Requirements & Skills 3

Job summary 4

We seek individuals with outstanding customer service and communication skills for the position of 911 Dispatcher. This is a great opportunity to launch a rewarding and exciting career. 911 Dispatchers serve as Call Receivers and Dispatchers.

Duties & Responsibilities 4

Requirements & Skills 4

Job summary 5

The 911 Dispatcher is responsible for receiving emergency and non-emergency calls for service over the telephone and by other means, employing appropriate call screening protocols and responding to those calls by dispatching the appropriate public safety resources. This position is responsible for interaction with other public safety dispatch centers in the answering and transferring of calls and incident information, and for maintaining communications with field personnel in law enforcement, fire, and EMS agencies. This position is required one to respond appropriately to requests for services and information from field personnel. The 911 Dispatcher will report directly to the Shift Supervisor.

Duties & Responsibilities 5

Requirements & Skills 5

Job summary 6

We are immediately looking to fill several 911 Dispatcher positions. 911 Dispatchers perform more routine duties of radio dispatch for law enforcement, fire, and ambulance services. 911 Dispatcher candidates will demonstrate the proven ability to work in a fast-paced environment while performing multiple crucial tasks simultaneously. Rarely will you ever get a chance to meet the hundreds of people who call for help, yet they'll depend on your voice, your directions, and your knowledge to get through an emergency. No day is ever routine - one call may be a minor traffic accident, while the next is a frantic voice screaming for help. Both will be depending on your calm, firm voice and direction until help can arrive. Using state-of-the-art equipment and training, you'll provide excellent service and security.

Duties & Responsibilities 6

Requirements & Skills 6

Job summary 7

This position serves as a 911 Dispatcher. The position monitors telephones and radio; enters and receives data from computer systems; maintains records, database, and prepares reports; related work as required.

Duties & Responsibilities 7

Requirements & Skills 7

Job summary 8

The 911 Dispatcher is a highly technical position that answers 9-1-1 emergency and non-emergency calls from the public, interdepartmental calls from police, fire and ambulance services, and calls from other public safety agencies. Monitors computer screens, while efficiently gathering, prioritizing, and documenting caller information. Work requires the exercise of independent judgment and interpretation and is performed under general supervision with periodic review for accuracy and adherence to standards. The 911 Dispatcher provides callers with the appropriate advice or referral or initiates police, fire, and/or emergency medical (EMS) services to the caller. Dispatches law enforcement, fire, and EMS personnel by Operating Computer Aided Dispatch (CAD), two-way radio, and other sophisticated communications equipment systems.

Duties & Responsibilities 8

Requirements & Skills 8

Job summary 9

We are looking for an experienced 911 Dispatcher.

Duties & Responsibilities 9

Requirements & Skills 9

Job summary 10

We are looking for the 911 Dispatcher.

Duties & Responsibilities 10

Requirements & Skills 10

Frequently asked questions

What does a 911 dispatcher do?

A 911 dispatcher, also known as an emergency dispatcher, is responsible for answering emergency calls and dispatching emergency services, such as police, fire, or ambulance, to the scene of an emergency. The following are some of the key duties and responsibilities of a 911 dispatcher:

Answering emergency calls and gathering information about the situation.

Assessing the urgency of the situation and determining the appropriate emergency response.

Communicating with emergency responders and dispatching them to the scene of the emergency.

Providing emergency medical instructions to callers when needed.

Maintaining accurate records of emergency calls and dispatches.

Monitoring the location and status of emergency responders and providing updates to the responding agencies as needed.

Responding to non-emergency calls and assisting as appropriate.

What skills does a 911 dispatcher need?

To be a successful 911 dispatcher, one should possess the following skills:

Strong communication and interpersonal skills for interacting with callers and emergency responders.

Ability to remain calm and composed in high-stress situations.

Excellent multitasking and decision-making skills to quickly assess situations and determine appropriate responses.

Familiarity with emergency response protocols and procedures.

Strong typing and computer skills for maintaining accurate records and dispatching emergency responders.

Ability to work in a fast-paced and dynamic environment.

Strong attention to detail and accuracy in recording information.

In summary, a 911 dispatcher is responsible for answering emergency calls, assessing the situation, and dispatching emergency services to the scene of an emergency. To be a successful 911 dispatcher, one should possess strong communication, multitasking, and decision-making skills, familiarity with emergency response protocols, and the ability to work in a high-stress and dynamic environment.

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