Utility Clerk Job Description

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Utility Clerk Job Description

Job descriptions
Administration and Office Support

Job summary 1

We are looking for a fearless and accountable Utility Clerk who is positive and passionate! Our Utility Clerk will be responsible for executing a wide variety of tasks throughout the front end of the store, including great customer service, collecting carts, and cleaning. A Utility Clerk is a responsible team player. A Utility Clerk can work at a fast pace, has a keen eye for detail, and will provide a memorable experience to all our customers!

Duties & Responsibilities 1

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Verifies prices for cashiers when necessary
Collect shopping carts from the parking lot, assist customers to their cars with their groceries
Always maintain a cheerful, helpful attitude toward all customers and other Team Members
- Maintain cleanliness and tidiness of store and restrooms
- Assist with “go-backs” and accompany customers to locate items throughout the store
- General custodial and store maintenance tasks such as sweeping and mopping floors, assisting in the prompt clean up of spills, and other general housekeeping duties that include the use of specialized equipment.

Requirements & Skills 1

Friendly and customer service oriented.
Self-motivated, with high attention to detail, quality, and presentation
Skills to communicate effectively with coworkers and customers
Ability to work independently, effectively manage time and multitask in a fast-paced environment
- Ability to read, understand and follow through on verbal and written directions
- Ability to reliably meet required work schedule and adhere to the company attendance policy
- Must be 18 years of age.

Job summary 2

The Utility Clerk maintains acceptable store conditions according to Company standards. Engages with customers, transports groceries locates products and conducts price verifications. Performs various customer service duties while maintaining a safe and sanitary shopping environment.

Duties & Responsibilities 2

Builds product displays and maintains attractive product presentation by assembling products in allotted space, removing cardboard from shelves as the product is purchased, and placing them into the bailer.
Collects shopping carts and stores them in the cart corral. Keeps parking lot free of trash and debris; communicates with management any incidents, actions, or concerns occurring on store premises.
Maintains full stock conditions on grocery display racks and shelves.
Promotes product sales through active customer engagement.
- Takes precaution when handling objects to avoid damage to products, property, etc.
- Maintains a clean, safe, and sanitary working and shopping environment by adhering to Company safety procedures. Complies with all Company policies and procedures.
- Maintains a friendly and customer-service-oriented attitude by greeting customers, answering questions, and transporting groceries as needed.

Requirements & Skills 2

Ability to remain courteous with customers at all times.
Ability to effectively communicate (in written and verbal form) with customers and partners.
Ability to multi-task and work in a fast-paced environment.
Ability to operate manual and electric pallet jack (partners 18 yrs.+).
Ability to safely work with sharp objects such as knives, box cutters, etc.
- Ability to work flexible schedules including nights, weekends, and holidays.
- Typically involves on-the-job training.
- Minimum of 18 years of age is required to operate the equipment.

Job summary 3

The Utility Clerk creates an outstanding customer experience through exceptional service. Establishes and maintains a safe and clean environment that encourages our customers to return. Embraces the Customer 1 st strategy and encourages associates to deliver excellent customer service. Demonstrates the company's core values of respect, honesty, integrity, diversity, inclusion, and the safety of others.

Duties & Responsibilities 3

Requirements & Skills 3

Must be able to perform the essential functions of this position with or without reasonable accommodation.
Ability to handle stressful situations
- Effective communication skills
- Retail experience
- Second language (speaking, reading, and/or writing)

Job summary 4

The Utility Clerk is accountable for safely transporting train and engine crews, assisting with the upkeep of vehicles, performing janitorial services as well as several clerical duties.

Duties & Responsibilities 4

Understand and follow company and industry safety rules, practices, and procedures while transporting crews
- Perform clerical duties as needed, such as ordering and distributing supplies to crews; supplying and loading printer paper and ribbons; posting bulletins and notices, and completing and distributing reports
- Operate office support machines and equipment
- Perform other duties as assigned

Requirements & Skills 4

Valid driver's license
Proficient verbal and written communication skills to deliver information to coworker(s) and supervisor(s)
- Experience reading and understanding instructions (examples may include: operating and safety rules, bulletins, special instructions, and federal regulatory documents)
- Basic computer skills
- Must have normal color vision

Job summary 5

The Utility Clerk is responsible for performing general maintenance and cleaning duties and maintaining high standards of safety and sanitation for members and team members. Gathers and returns carts/flatbeds from the parking lot to the club entrance to ensure ready access for club members.

Duties & Responsibilities 5

Requirements & Skills 5

Must complete required training and certification processes.
- Prior maintenance or janitorial experience preferred, but not required.
- Prior retail/wholesale experience preferred.
- May be less than 18 years of age to perform parking lot cart functions. Must be over 18 to operate equipment and enter age-restricted areas.

Job summary 6

Under the general supervision of the Finance Director, the Utility Clerk responds to telephone requests for information regarding a variety of city services and projects, including the location of underground utility distribution lines. Processes a variety of payments and assists customers who come to City Hall and the water department by performing the following duties.

Duties & Responsibilities 6

Requirements & Skills 6

Ability to multitask by juggling phone calls and walk-in customers. Must be detail oriented for entering correct data into the system. Must be able to use a calculator and work in Microsoft Excel and Microsoft Word. Must be customer service oriented and have a passion for serving the citizens.
- High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
- Ability to read and comprehend technical instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
- Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percentages. Ability to count back change, count money, and balance a cash drawer.

Job summary 7

The Accounting Clerk is responsible for the independent accomplishment of all utility billing processes, maintaining utility department records, handling customer inquiries, processing payments, and serving as backup for community development duties. This position requires the ability to accurately handle the receipt, balancing, and entry of large quantities of money and data.

Duties & Responsibilities 7

Collect and receive a wide variety of payments and assists customers as assigned; balances cash drawers, records and summarizes daily transactions.
Provide general information as needed in addition to assisting customers regarding requests for utility services to be started, changed, or discontinued.
Greet the public and guide them to the appropriate department.
Answer multiple phone line systems and disperse calls to the proper department.
As part of being cross-trained with the Community Development Administrative Assistant, may be responsible for assisting customers with permit payments and questions.
Developing miscellaneous forms and letters as needed.
- Provide graphs, charts, and presentation material development assistance to Finance Director as needed, including budget and annual report documents.
- Performs research necessary to address customer issues or concerns; consistently applies the municipal code, policies, and guidelines to customer situations, notifies the supervisor of circumstances that require clarification for correct application of the code, policies, and guidelines, and takes responsibility for follow-through with the customer to bring closure to the request, service issue, or problem.
- Sort and distribute daily mail.

Requirements & Skills 7

Job summary 8

The Utility Clerk provides excellent customer service. Performs routine clerical, administrative, and data processing work in the billing of utilities and other public services.

Duties & Responsibilities 8

Responds to in-person, telephone, and written inquiries.
Processes work orders for new orders, utility disconnections, re-connections, and other public works service requests.
Processes meter reading data; prepares and mails utility bills; maintains current customer account files; assists in reconciling utility billing activities.
Receives telephone calls and citizen visits concerning utility billings or services; handles questions and matters of a more technical nature; response to citizen complaints.
- Pursues collection of delinquent utility accounts, including preparation and mailing of final notices, shut-off, and turn-on orders, establishing and monitoring payment schedules, customer follow-up account research, and handling the ACH program.
- Prepares correspondence and maintains records;
- Performs various clerical duties such as filing, typing, accounting, answering telephones, greeting and assisting customers, and talking messages.

Requirements & Skills 8

Must be 18 years old or older.
A Bachelor’s degree in business administration, accounting, public administration, or a related field is preferred but not required. High school diploma or GED required.
Prefer 2 years of related experience or any equivalent combination of education and progressively responsible experience, with additional work experience substituting for the required education on a year-for-year basis.
Working knowledge of computers and electronic data processing; working knowledge of modern office practices and procedures.
- Able to read maps, recognize directions and understand addresses.
- Ability to perform mathematical computations on 10 key accurately and quickly; to communicate effectively verbally and in writing; to establish successful working relationships; ability to work under pressure and/or frequent interruptions; ability to work with anger or difficult customers and to make quick decisions in dealing with difficult situations.
- Able to read and understand City codes, ordinances, and resolutions as well as explain them to citizens.

Job summary 9

The Utility Clerk provides courteous service to customers through careful bagging and carryout of purchases.

Duties & Responsibilities 9

Requirements & Skills 9

Job summary 10

We have an opening for a full-time Utility Clerk.

Duties & Responsibilities 10

Acknowledge and effectively demonstrate by actions that the patient always comes first
Greet persons entering the building in a friendly, welcoming manner; engage in the health screening process
Aid persons with physical and other challenges in getting to the appropriate department/location
Monitor visitor access and maintain security awareness, always being attentive to detail
- Deal with queries from the public, patients, vendors, contractors, and other customers appropriately and with courtesy
- Answer telephone, screen, and direct calls, take and relay messages, and provide appropriate responses to callers.
- Perform a variety of clerical and administrative duties including 1) faxing; 2) filing; copying and copy distribution; 3) typing documents, preparing spreadsheets, and assembling reports; 4) cross-train on registration job to provide back-up assistance to registration clerks; 5) cross-train on billing to provide back-up assistance to billing specialists; 6) learn basics of financial counselor job to answer questions to those needing assistance and to be able to set up appointments with financial counselor

Requirements & Skills 10

Minimum high school diploma or equivalent with a good grasp of basic math
Appropriate administrative and clerical skills to satisfactorily perform assigned duties
Knowledge of computers and relevant software applications w/ability to key at least 50 wpm without error
Must demonstrate respect, professionalism, empathy, and courtesy at all times
Working knowledge of customer service principles and practices (i.e., “the customer is always right”)
Strong communication and interpersonal skills necessary to succeed in a team environment
- Good organizational skills with demonstrated “attention to detail” characteristic
- Previous hospital or medical/billing office experience is preferred
- Must be able to multi-task, exercise good judgment, be dependable, and capable of independently carrying out assigned tasks and day-to-day duties efficiently, effectively, and courteously

Frequently asked questions

What is the role of a utility clerk?

A Utility Clerk, sometimes also referred to as a General Utility Clerk, plays a versatile role within an organization, often providing support across multiple departments or functions. The exact responsibilities can vary widely depending on the industry and specific company, but here are some common duties that Utility Clerks often perform:

Supporting Operational Tasks: This can include a wide range of activities, such as setting up equipment, performing routine maintenance, assisting with inventory management, or helping to prepare documents or reports.

Customer Service: In a retail or service environment, a Utility Clerk might interact with customers, answering questions, resolving issues, or providing general customer assistance.

Administrative Assistance: Utility Clerks often handle administrative tasks, such as filing, data entry, scheduling, answering phones, and maintaining records.

Cleaning and Maintenance: In some settings, a Utility Clerk might be responsible for maintaining cleanliness in the work area, which could involve tasks like cleaning workspaces, restrooms, or common areas, and restocking supplies as needed.

Assisting Other Departments: Due to their generalist role, Utility Clerks may assist other departments as needed. This could involve helping with shipping and receiving, supporting the HR or finance department with paperwork, or assisting the sales team with tasks.

Handling Mail and Deliveries: They might be responsible for receiving, sorting, and distributing mail or packages within the organization.

The role of a Utility Clerk can be a demanding one, often requiring flexibility, a broad skill set, and the ability to multitask. However, it can also provide a great opportunity to learn about many different aspects of a business, making it a good entry-level role for someone interested in a business or retail career.

What makes a good utility clerk?

A good Utility Clerk is typically versatile, reliable, and able to handle a wide range of tasks. Here are some qualities and skills that can contribute to success in this role:

Adaptability: Given the wide range of tasks a Utility Clerk might be asked to perform, the ability to adapt to new situations and learn new skills quickly is very valuable.

Organizational Skills: Utility Clerks often need to juggle multiple tasks or responsibilities at once. Being well-organized and able to manage time effectively is crucial for keeping everything running smoothly.

Attention to Detail: Whether it's handling administrative tasks, maintaining equipment, or interacting with customers, being meticulous and detail-oriented can help prevent mistakes and ensure that work is done properly.

Communication Skills: Utility Clerks often interact with a variety of people, from customers to coworkers to managers. Being able to communicate clearly, effectively, and professionally is important.

Customer Service Skills: In roles where there's direct interaction with customers, skills like patience, empathy, and problem-solving can make a big difference. A good Utility Clerk should be able to handle customer issues and inquiries in a friendly and efficient manner.

Physical Stamina: In some settings, a Utility Clerk might need to be on their feet for long periods, or do some lifting and carrying. Physical stamina and the ability to safely handle these tasks can be important.

Reliability: Because they often play a key support role, a good Utility Clerk should be someone that others can depend on. This means showing up on time, meeting deadlines, and fulfilling responsibilities in a consistent and reliable way.

Problem-Solving Skills: As a Utility Clerk often assists with a range of tasks in different areas, being able to think on your feet and solve problems as they arise is a beneficial skill.

Technical Skills: Depending on the role, certain technical skills may be useful. This could be anything from proficiency with certain software programs for administrative tasks, to familiarity with equipment or machinery used in the business.

Overall, a good Utility Clerk is a flexible, dedicated team player who is willing to jump in wherever they're needed to keep things running smoothly.

Olivia Powell
Recruiting expert

Last updated Sep 22

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Utility Clerk Job Description

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Frequently asked questions

What is the role of a utility clerk?

What makes a good utility clerk?

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