Salon Receptionist Job Description

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Salon Receptionist Job Description

Job descriptions
Administration and Office Support

Job summary 1

As a Salon Receptionist you will be responsible for ensuring that all phases of clerical work are performed in a timely and professional manner. Assist members with making appointments, retail sales, inventory, and assisting other Spa/Fitness staff and members as needed.

Duties & Responsibilities 1

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Greets members and/or guests and respond to any inquiries as they enter the Spa
Answer phone calls with a positive and energetic demeanor
Be knowledgeable and informed regarding general spa/fitness programs and services
Resolve service issues in a timely, friendly, and efficient manner.
Maintain cleanliness of work area
- Stock and replenish the retail area as directed by the Spa Supervisor or Director
- Assist in monitoring the facility to ensure guest safety
- Perform general spa/fitness duties

Requirements & Skills 1

Must have excellent interpersonal skills
Excellent Customer service skills (Hospitality experience a plus)
Excellent computer skills (Microsoft Word, Excel).
Exceptional administrative skills and ability to multi-task
Proper phone etiquette
- Possesses a valid driver's license
- High School Diploma or Equivalent
- Previous administrative/Receptionist experience preferred

Job summary 2

The Salon Receptionist is our hair salon's first point of contact. In this position you will be responsible for making appointments, checking in guests, and selling additional services and products.

Duties & Responsibilities 2

Works collaboratively with all team members to deliver best-in-class service.
Communicates effectively with Guests to ensure a pleasant experience and resolve concerns. Services Guests in a professional, timely, and friendly manner at all times.
- Concentrates efforts on business-building tools such as capturing Guest emails, product knowledge, and meeting salon sales goals.
- Earn hourly compensation plus retail commission in a fun and friendly environment
- Benefit from working in a full-service salon that offers the latest in cutting, design, color, and texture services

Requirements & Skills 2

Job summary 3

Our Salon Receptionist serves as a member of the Guest Experience team and represents overall company Passion, Purpose, and Values while promoting financial objectives.

Duties & Responsibilities 3

Greet guests as they arrive at the salon;
Suggest services and products at check-in;
Answer the salon phone;
Schedule walk-in Guests as well as future appointments.;
Accurately estimate wait times & ensure Guests are comfortable;
- Resolve Guest concerns as they arise;
- Accurately and efficiently check out Guests;
- Develop and maintain in-salon promotional materials and retail display

Requirements & Skills 3

Must have a passion for people and guest service
Deliver client-focused interactions through the entire guest experience
Knowledgeable about hair service offerings and Stylist appointment scheduling
Demonstrate hair care product knowledge and promote solutions to clients
Support salon experience by maintaining cleanliness and safety of work areas
Possess strong interpersonal, oral communication, and listening skills
- Ability to be flexible and adapt to business needs
- Reliable and available to work various schedules, including nights, weekends, and holidays
- Must be able to operate point of sale systems and handle client financial information, be knowledgeable about hair care products, be able to perform physical work and tolerate a salon environment, and possess excellent communication and human relation skills

Job summary 4

We are looking for a Salon Receptionist who has 1-year minimum reception experience and wants to be a part of a growing nail salon. If you know anything about front desk reception you know it requires multi-tasking, a smile, and the desire to hustle.

Duties & Responsibilities 4

Warmly greet clients and ensure the exceptional client experience
Coordinate client appointments with precision both online and by phone
Support management with the overall flow of the salon from the entryway to the back of the house
- Problem solve with a smile, excellent customer service is KEY
- Clean, organize and prepare the salon to uphold salon standards
- Proactively assist and transition between all aspects of the day-to-day operations

Requirements & Skills 4

Ability to multi-task and prioritize in a fast-paced environment
Superior customer service and problem-solving skills
Extraordinary communication skills, including phone and email etiquette
Excellent at adapting and connecting with a variety of personalities
- Self-motivated and able to follow direction
- Previous salon/spa experience is a plus
- Must be willing to work weekends consistently

Job summary 5

The Salon Receptionist supports the salon team by providing a superior client experience by offering additional styling services and product benefits to become the salon destination of choice!

Duties & Responsibilities 5

Educate Customers – You know it all. Customers appreciate your expertise and understanding of retail product benefits and the value of each hair service. You love finding the perfect solution to ensure customer maintains their desired look and feel beautiful.
- Drives conversion and sales – You like to compliment people and turn retail customers into jcp salon clients by offering great value and service provider technical skills. Your efforts facilitate the growth of the salon!
- Assisting Customers – You seek out customers and do whatever you can to make their experience unforgettable! You listen, you help, you educate, and you make them want to come back by offering solutions to their hair concerns through salon services and the benefits of retail products.
- Partners with Salon associates – You’ve got some best friends in the store. You like them so much that you work closely with them every day. You partner and collaborate with the salon associates by offering additional salon services, such as deep conditioning, glossing, and color, to the service provider’s clients.

Requirements & Skills 5

Passion for Salon – You love products and salon services. You genuinely love understanding the client’s benefits from products and a variety of salon services. You love being on your feet, you have attention to detail on customer needs, and thrive on making people HAPPY!
- Results: Solve problems and make smart decisions that drive sales, profit, or customer service; execute your work efficiently and effectively; inspire strong performance in yourself and others
- Ownership: Provide great customer service; cooperate and build positive, inclusive and respectful relationships; take accountability for your actions and outcomes
- Intensity: Proactively find ways to improve the customer experience; show the confidence and courage to do what’s right; take action with energy and urgency

Job summary 6

The primary responsibility of the Salon Receptionist is to perform a variety of clerical and administrative duties. All duties are performed by department guest service standards and our policies, practices, and procedures.

Duties & Responsibilities 6

Greet guests in a friendly and professional manner
Answer multi-line phone systems and direct calls to the appropriate staff/department
Respond to all general e-mail correspondence from guests and staff
Schedule conference calls and meetings for office staff
Maintain all office equipment as needed and coordinates repairs
Work closely with the functional department groups as necessary
- Ensure that the Receptionist area is clean and looks neat for all incoming guests
- Inform management of all guest issues, needed supplies, or equipment-related issues
- Perform other job-related duties as requested

Requirements & Skills 6

Able to effectively communicate in English, in both written and verbal forms
Excellent organizational skills to function effectively under time constraints and within established deadlines, with particular attention to detail
Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts
- Work varied shifts, including weekends and holidays
- High School diploma or equivalent
- Experience working in a similar resort setting

Job summary 7

We're looking for a Salon Receptionist to join our team. The Salon Receptionist will greet and assist visitors and clients of the organization. The ideal candidate will deliver a professional and qualified first impression to all visitors. This person has excellent communication and customer service skills. He/she has a basic understanding of administrative and clerical procedures/systems and the ability to multitask in a busy environment.

Duties & Responsibilities 7

Guest services – Welcome guests, employees, and clients who arrive at the office and clarify the purpose of their visit and who they want to see. Answer all phone calls and emails sent to the main office and provide inter-office messages as requested.
Administration – Send out and receive mail, documents, supplies, and packages. Distribute items to mailboxes and offices as requested. File and keep good records. Maintain office supplies and reorder as needed. Maintain an organized filing system. Manage a schedule for those needing support and schedule appointments as required.

Requirements & Skills 7

Associates degree is preferred
A high school diploma is required
- Proficient with Microsoft Office Suite
- Reliable, professional, courteous, and patient
- Excellent communication and writing skills

Job summary 8

The Salon Receptionist position is multifaceted with duties including but not limited to Efficiently booking clients and answering inbound phone inquiries about appointments, handling daily opening and closing duties, and assisting salon clients as needed. You'll also provide customer service to retail clients in the salon and assist them in finding the right products for their hair.

Duties & Responsibilities 8

Inform and educate new and existing customers about our products. You will spend a lot of time educating customers about the product line. You need to master it quickly and be patient with customers who are new to the line.
Maintain product inventory for the store and maintain displays and sample products
- Proactively resolve problems our customers may be experiencing with our product line.
- Prepare regular reports for supervisors to keep them apprised of any possible areas for product line expansion that customers bring to your attention.
- Book new appointments, make stylist recommendations to new clients and answer all inbound calls to the salon.

Requirements & Skills 8

High proficiency with Mac OSX and familiarity with modern web browsers.
Familiarity with STX Cloud or equivalent.
- Comfortable in Excel and Word or comparable software.
- A strong proficiency with the Google Apps tools and features.
- Passion for the hair and beauty industry is a must and previous similar experience is preferred.

Job summary 9

The Salon Receptionist manages the day-to-day responsibilities associated with accommodating guests' arrivals, departures, and organization of appointments.

Duties & Responsibilities 9

Requirements & Skills 9

Effective verbal and written communication skills.
- Active listening, solution minded with a focus on the betterment of salon
- Coachable, ability to reflect on your behavior and instigate change as needed through feedback and professional development
- Service orientation and social perceptiveness, observant of surroundings and managing tasks effectively

Job summary 10

We are looking for a Salon Receptionist to join our strong team. Our ideal candidate is attentive, motivated, and hard-working.

Duties & Responsibilities 10

Greet and welcome guests in a friendly and professional manner
Answer and screen phone calls
Maintaining salon cleanliness and organization of resources

Requirements & Skills 10

Proven experience as an outstanding receptionist
Excellent customer service skills and courteous phone manner
- Time-management and organizational skills
- Interest in hair
- Dependable and reliable work ethic

Frequently asked questions

What is the role of a salon receptionist?

The role of a salon receptionist is to ensure that the salon runs smoothly by managing the front desk, greeting customers, scheduling appointments, and handling administrative tasks. Some of the key responsibilities of a salon receptionist may include:

Greeting customers and providing excellent customer service

Answering phone calls, scheduling appointments, and managing the salon calendar

Processing payments and maintaining accurate records of financial transactions

Communicating with salon staff to ensure that appointments are running on time and that customers receive the services they need

Managing inventory and ordering supplies as needed

Resolving customer complaints or concerns

Maintaining a clean and organized front desk area.

What are the good qualities of a salon receptionist?

The good qualities of a successful salon receptionist may include:

Excellent communication and interpersonal skills to interact with customers and salon staff

Strong organizational and time management skills to manage multiple tasks and prioritize effectively

Attention to detail and accuracy in managing financial transactions and records

Knowledge of salon services, products, and procedures

Customer service skills to provide a positive experience for salon customers

Flexibility and adaptability to changing circumstances or unexpected events

Patience and professionalism in dealing with difficult customers or situations

Ability to work well under pressure in a fast-paced environment.

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