Sales Operations Manager Job Description

Job summary 1

Reporting to the Senior Director of Strategy and Planning, the Sales Operations Manager will be responsible for creating new communication flows and processes around existing gaps, taking care of new customer setup in distribution/accounting systems, and creating harmony between various reports and IT systems. But you won’t be doing it alone. You’ll be working closely with a cross-functional crew of passionate sales VPs and folks from our Supply Chain, digging in on the details of weekly purchase order cycles and scorecards to streamline their systems and maximize their success. Organized, analytical, and systematic in your approach to solving problems, you know how to bring people and systems together to reduce friction in the sales process so that everyone around you can be more successful in their everyday activities.

Duties & Responsibilities 1

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Requirements & Skills 1

Job summary 2

We are looking for a world-class Sales Operations Manager to design, build and maintain our sales operations tools (Salesforce Sales Cloud, Salesforce Service Cloud, Zendesk) and processes. A Sales Operations Manager will support our internal Account Management, Sales, Program Management, and Client Strategy teams to deliver the most value for our customers. In this role, you will be responsible for solving complex Operational problems to help our internal teams work more efficiently and effectively. This role will be an individual contributor role with management opportunities as our organization scales.

Duties & Responsibilities 2

Requirements & Skills 2

Job summary 3

The primary purpose of the Sales Operations Manager role is to proactively lead the sales operations team responsible for supporting the sales of the Company’s software, to achieve revenue, sales, and profit targets for multiple sales divisions including Customer Account Managers (CAM) and Analytics. This includes the management of personnel that assists the sales team by providing quotes, pricing, request for proposals, or other required information promptly. This team also is responsible for the backend work after sales to ensure software delivery, entry into the finance system, and documentation of all approvals.

Duties & Responsibilities 3

Requirements & Skills 3

Job summary 4

The Sales Operations Manager will be responsible for managing the operations of the team. Creating and managing processes and automation which will allow the team to work at maximum efficiency while giving the managers a clear view of everything that is going on. This includes optimizing the tools that are currently used, the design and automation of processes, the optimization of sales strategies, and the design of accurate forecasts and pipeline progression models.

Duties & Responsibilities 4

Requirements & Skills 4

Job summary 5

The Sales Operations Manager team is responsible for helping define the strategy and operations of a best-in-class sales force for the Company and supporting superior execution by the sales organization. You will lead a team to drive sales strategy, analytics, and programs that impact the entire business. You will think strategically but will also follow through in execution and operations. You can drive detailed analysis but can also synthesize your findings into executive-level communications.

Duties & Responsibilities 5

Requirements & Skills 5

Job summary 6

Our Sales Operations organization is actively seeking a Sales Operations Manager to join our growing team. In this role, you will apply your business insight, analytical skills, and creativity while partnering directly with cross-functional teams to drive strategy, growth, and business operations. You will have the opportunity to work in a fast-paced environment, receiving and processing large volumes of orders from the field sales organization.

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Requirements & Skills 6

Job summary 7

We are hiring a talented Sales Operations Manager professional to join our team. If you enjoy an exciting and challenging team role supporting different personalities, geographies, and products then this is for you!

Duties & Responsibilities 7

Requirements & Skills 7

Job summary 8

As Sales Operations Manager, you will be the strategic hub for organization, communication, tool management, and creation for the Sales & Business Development teams. You will have the opportunity to build, break, and reimagine the information flow, sales pipeline, and asset creation elements needed to grow a successful sales organization. You will drive processes, programs, and technology implementation that will accelerate revenue growth and set the organization up for rapid expansion.

Duties & Responsibilities 8

Requirements & Skills 8

Job summary 9

We are looking for a Sales Operations Manager who will assist in the Sales Operations process.

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Requirements & Skills 9

Job summary 10

The Sales Operations Manager is an integral member of the Sales Operations team. The role assists all Sales Operations Team customers with their day-to-day systems need to ensure they can perform their roles efficiently and effectively. The role will also be responsible for systems and process enhancements. The role may also undertake larger improvement projects.

Duties & Responsibilities 10

Requirements & Skills 10

Frequently asked questions

What does a sales operations manager do?

A Sales Operations Manager is responsible for overseeing the operational and administrative aspects of a sales organization. They work closely with sales leaders and other stakeholders to ensure that sales teams can work efficiently, and effectively, and achieve their targets. Some of the key responsibilities of a Sales Operations Manager may include:

Sales planning and forecasting: Sales Operations Managers work with sales leaders to develop sales plans and forecasts, which may include setting sales targets, identifying target markets, and developing strategies to achieve those targets.

Sales process optimization: Sales Operations Managers analyze and optimize the sales process to improve efficiency, effectiveness, and profitability. This may involve identifying bottlenecks, implementing process improvements, and automating processes to streamline the sales process.

Sales analytics and reporting: Sales Operations Managers use data analysis to provide insights into sales performance and make informed decisions. They may develop sales reports and dashboards to provide sales leaders and stakeholders with real-time information about sales performance.

Sales enablement: Sales Operations Managers work to ensure that sales teams have the tools, resources, and training they need to be successful. This may include developing sales training programs, providing sales teams with access to customer data and other information, and developing sales collateral and presentations.

Sales technology management: Sales Operations Managers oversee the implementation and management of sales technologies, such as customer relationship management (CRM) systems, sales automation tools, and sales analytics software.

Sales team management: Sales Operations Managers may be responsible for managing sales teams, including hiring, training, and developing sales staff, as well as setting performance goals and conducting performance reviews.

Overall, a Sales Operations Manager plays a critical role in ensuring that a sales organization runs smoothly and achieves its targets. This requires a combination of analytical, strategic, and interpersonal skills, as well as expertise in sales processes and technologies.

What skills does a sales operations manager need?

Sales Operations Managers are responsible for managing the operational and administrative aspects of a sales organization. To be successful in this role, they require a broad range of technical and soft skills, including

Analytical thinking: Sales Operations Managers must have strong analytical skills to analyze sales data and identify areas for improvement. They must be able to think critically, evaluate data, and make informed decisions.

Project management: Sales Operations Managers are often responsible for managing complex projects, and they must have strong project management skills. This includes the ability to plan and manage schedules, budgets, and resources.

Sales process optimization: Sales Operations Managers must have expertise in sales processes and be able to optimize them to improve efficiency, effectiveness, and profitability.

Data analysis: Sales Operations Managers should have the ability to analyze sales data and provide insights into sales performance. They must be able to use data to make informed decisions and provide strategic guidance to sales teams.

Technology skills: Sales Operations Managers must have expertise in sales technologies, such as CRM systems, sales automation tools, and sales analytics software.

Communication: Effective communication skills are critical for Sales Operations Managers, as they need to collaborate with sales leaders, other stakeholders, and team members. They must be able to explain technical concepts to non-technical stakeholders and build strong relationships with team members.

Sales enablement: Sales Operations Managers must have the ability to develop and implement sales training programs and provide sales teams with access to customer data and other information to help them be successful.

Leadership: Sales Operations Managers must be able to lead and motivate team members to achieve sales targets. They should have strong interpersonal skills, be able to delegate tasks, and manage conflict effectively.

Overall, Sales Operations Managers require a combination of technical knowledge, analytical thinking, project management skills, communication abilities, leadership qualities, and sales expertise to succeed in the field.





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