Retail Operations Manager Job Description template and pdf with duties [2024]

Job summary 1

The Retail Operations Manager will partner with the General Manager and Services Sales Manager to provide guidance to Merchandising Stock Associates by facilitating some training; providing positive and constructive feedback, and the appropriate level of coaching required. In partnership with the management team, S/he will also maintain loss prevention compliance, store visual and merchandising standards. The Retail Operations Manager is a key carrier and will be considered as the Leader on Duty and proactively engage with customers to exceed their needs and work to generate revenue by driving a sales culture and customer/client first environment. This position is accountable for the store’s controllable profit and identifies and implements actions to reduce waste and inefficiencies. The essential functions of this position may require you to consent to periodic comprehensive background checks conducted by a third-party.

Duties & Responsibilities 1

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Accountable for store’s controllable profit and advises the General Manager on a weekly basis on progress to plan and implements detailed actions to improve store profitability.
Responsible for accurate and efficient processing of all merchandise in accordance with established procedures, deadlines and visual merchandising standards within the store. Provides feedback on the proficiency and areas of improvement for the Merchandising Stock Associates. Identifies areas of opportunity to reduce waste and inefficiencies, takes action, and implements process improvement plans.
Partners with General Manager to manage the assets of the store by monitoring inventory levels and initiating action to correct inventory discrepancies. Ensures appropriate merchandise flow-through and replenishment processes are in place. Is responsible for store’s inventory preparation and execution.
- In the absence of other managers, leads the store opening processes, including the completion of all morning reports. As the manager of the operations/merchandising team, follows all guidelines and freight processes during designated times. This requires working the opening shift. Will function as the Leader on Duty, as directed by the General Manager, by demonstrating a high degree of knowledge of the Office Depot Inc. sales principles and customer service expectations.
- Responsibilities as an External Key Carrier include but are not limited to: ensuring the safety and security of the building and associates during the absence of other or in conjunction with other managers. Performing opening or closing responsibilities. This includes activation and deactivation of the store’s alarm system. Responsibilities also include all cash handling, daily store balancing and system process for opening and closing of the store.
- Responsible for loss prevention compliance. Ensures adherence to loss prevention policies and procedures. May Process daily cash office transactions and assist with reconciling any overages or shortages from the previous day.

Requirements & Skills 1

Business, Marketing, Retail Management, or other related field preferred;
Minimum two years of experience in retail, supervisory experience in a sales driven customer oriented environmen

Job summary 2

The Retail Operations Manager assess each store's ability to exceed customer expectations for ease of shopping, service, variety, freshness, cleanliness, food safety and regulatory conditions. Serves as the subject matter expert and liaison with Retail Operations and Front-End/KPF Manger to provide feedback on the effectiveness of the Enterprise operational plans/programs, systems and/or application opportunities. Coordinates division rollout and training for all Front-End solutions. Works with store management to identify store opportunities, analyze reports and make recommendations to improve sales, shrink, safety, profit and the customers shopping experience. Demonstrates the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Duties & Responsibilities 2

Requirements & Skills 2

Job summary 3

The Retail Operations Manager is responsible for the leadership of overall strategic retail operations in the Central Region, and to maximize effectiveness of retail coverage, distribution, and sales efforts of our retail team.

Duties & Responsibilities 3

Manages and provides information to Retail Team Managers in support of company and regional volume merchandising goals, and objectives.
Ensures strategic account coverage is maintained while selling goals are met in independent and chain retail accounts.
Monitors and manages coverage patterns of regional personnel to maximize penetration of sales and merchandising efforts by assignment.
Works in conjunction with Business Development Manager to prioritize and schedule selling efforts and activities of National, Key Accounts and Account Managers.
Coordinates and manages special event participation, assist in developing retail tie-in programs to maximize exposure in local markets.
Provides training, development and direction and measures the results of district management personnel using Performance Management Principals & Practices.
- Assist Retail Team Managers in recruiting, interviewing and selection of new Territory Sales Managers in accordance with Company Recruiting and Selection Guidelines & Policies.
- Works with region personnel to evaluate effectiveness and identify training needs and assist Retail Team Managers in developing plans to meet those needs.
- Develops and maintains records needed to manage the operation of the districts and report activities, progress, conditions and needs to Regional Director.

Requirements & Skills 3

Education: Bachelor’s degree or equivalent work experience in Consumer Packaged Goods
Experience: Minimum five years experience in non-durable consumer goods, including field sales and/or management.
Skills: Persuasive verbal and written communication skills. Accomplished presentation skills. Strong analytical skills. Proficient computer skills with Word, Excel, PowerPoint, Category Management System, and industry data systems.

Job summary 4

We seek a Retail Operations Manager. We are looking for candidates with depth in the retail industry as well as who have worked across industries.

Duties & Responsibilities 4

Help clients build capabilities to better understand customer value drivers and make choices about the markets and segments they serve through physical, digital, social, and mobile channels; optimize merchandising, pricing, strategy and operational decisions, and shape the most strategic issues on the c-suite agenda
- Help clients improve the quality, nature, and power of interactions between the customer and the organization across the lifecycle of sales, marketing, and service at each and every touch point. As a practice we are always keenly focused on both the customer and the associate experience in a physical or digital retail environment; what we do and how we do it is always shaped by those experiences.
- Help clients rapidly design, prototype, and launch new businesses and experiences, translating insights on human behavior from design-led methods into offerings and technologies that delight customers and drive growth. In the retail / store environment that means helping our clients make their strategies, initiatives, projects, etc., scalable & sustainable.
- Help clients understand, envision, and articulate ""digital"" as a business strategy aligned with the c-suites agenda - and then craft a plan to embed everything they do with the latest technology solutions and business models to compete in the marketplace for customers and talent.

Requirements & Skills 4

7+ years of professional experience in a consulting setting with demonstrable depth of knowledge
Consistent career progression with increasing levels of responsibility
Good understanding of digital strategy and business execution via technology enablement in the retail landscape.
Design-led thinking and leadership of new product, market, and business model opportunities
Experience leading value proposition design, market and competitive research, and in leading groups in workshop environments.
Demonstrated understanding of the adoption of technology and its impact to future operating models, organizational structures and talent implications.
- Demonstrated experience with strategy, design and implementation.
- Experience in corporate or store retail operations environment.
- Competent in Microsoft Excel and PowerPoint.

Job summary 5

The Retail Operations Manager is responsible for the overall operation, leadership, and performance of a retail store including sales generation, meeting sales goals, and budgets.

Duties & Responsibilities 5

Requirements & Skills 5

High school or GED equivalent.
Minimum of 3 years related manager or supervisor experience.
Must have valid driver's license.
Must be able to operate Microsoft Word and Excel.
Ability to pass criminal background check.
- Ability to manage aspects of retail store as well as donation/inventory control.
- Demonstrated leadership and management skills with both large groups and individual focus.
- Proven track record to increase sales in a retail setting.

Job summary 6

The Retail Operations Manager is responsible for overseeing HR, finance, inventory, facilities, and sales. The position will collaborate with other managers to contribute to the success of the company's internal operations. The position also includes generous benefits including paid time off, health benefits, and an employee discount on products.

Duties & Responsibilities 6

Manage and hire administrative staff in Finance and Customer Service.
Oversee Human Resources responsibilities including onboarding, benefits tracking, and reporting to payroll.
Review and update General Ledger, Accounts Receivable, Accounts Payable, Inventory, and the company website.
Assessing and analyzing departmental budgets to find ways to minimize expenses and optimize profits
Inspiring and motivating employees to perform at their best through positive encouragement and incentive initiatives
Perform Month End procedures in Enterprise Software (Profit Systems Retail Vantage).
- Interact and meet with company managers regularly.
- Develop and train staff as necessary to integrate new website capabilities.
- Other duties assigned by General Manager and Owner.

Requirements & Skills 6

Big picture” thinking, which is key to addressing top-level concerns and finding the best path forward from all of the available data
Interpersonal skills – an Operations Manager must communicate with both leadership and staff employees in order to create and administer policy
A thorough understanding of financial and budgeting processes and principles, allows the Operations Manager to assess the company’s earnings and spending to find areas for improvement
Strong personal and professional judgment, which are invaluable skills for a role that makes hiring decisions as well as in finding the best solution to organizational dilemmas
Adaptability, enabling the Operations Manager to respond quickly to a shifting reality and adjust initiatives and priorities accordingly
Organizational skills and the flexibility to jump from priority to priority, which are essential to a role that juggles a variety of functions and projects
- Bachelor's degree in Business or similar field
- Proficiency with computers and Microsoft Office, inventory management systems, and HRIS
- 3+ years of work experience in a leadership role

Job summary 7

The Retail Operations Manager manages the Coop, Library Café and campus vending. This position requires working early morning hours, evening hours, weekends as needed.

Duties & Responsibilities 7

Requirements & Skills 7

Bachelor’s degree in hotel/restaurant management and three to five years’ retail food management experience. 5+ years supervisory experience supervising front line workers required preferably in a college or university environment; or any combination of experience, education or training which provides the necessary skills, abilities and knowledge.
Must possess excellent customer service skills.
ServSafe and Aller-Train certification is required.
Prior experience in preparation and execution of budgets.
Superior interpersonal skills; excellent oral and written communication skills.
- Must be able to manage with general direction
- Ability to follow standard business operating procedures, experience with OfficeSuite, excel, budgeting are required
- Ensures Dining Services policies are adhered to and meet general objectives and goals; referring to supervisor, only for clarification and interpretation of broad Dining Services objectives.

Job summary 8

The Retail Operations Manager will provide operational support for all retail locations, outlet stores and retail management leadership teams. This position interacts with interact with corporate business partners in development, project management, execution and communication of store line policies, procedures and practices that maximize productivity and improve the customer store experience.

Duties & Responsibilities 8

Requirements & Skills 8

Strong communication (written & verbal) and organizational skills
- Resourceful, hands-on, and able to sense urgency
- Bachelor’s Degree required
- 3-5 years’ experience in corporate or retail store operations

Job summary 9

As a Retail Operations Manager, you are responsible for maintaining the integrity of retail operations and the processing of returns in an organized and efficient manner. You thrive in a fast-paced environment and understand the importance of leading a highly productive team to meet deadlines without compromising the integrity of the company.

Duties & Responsibilities 9

Requirements & Skills 9

Demonstrated experience in identifying and improving processes and procedures.
Ability to build, motivate, and develop strong teams.
Strong analytical, problem-solving, communication, and decision-making skills.
Ability to recognize a problem, root cause, and begin initial troubleshooting and resolution efforts.
Strong relationship management, organizational, and project management skills.
Thorough understanding of volume and target planning.
- 3-5 years in distribution center operations or similar experience.
- Bachelor’s degree in Business, or a related field.
- Experience in project management and commitment adherence.

Job summary 10

We are looking for a Retail Operations Manager.

Duties & Responsibilities 10

Requirements & Skills 10

Good (3 to 5 years) experience in fashion retail, preferably in a luxury retail environment.
Current knowledge of fashion trends and competition in the marketplace.
Ability to drive the business by both achieving personal sales goals and overall team goals.
- Experienced in Visual Merchandising.
- Strong brand ambassadorship in line with brand image.
- Very trustworthy, flexible and autonomous.

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