Courtesy Clerk Job Description
Job summary 1
The Courtesy Clerk is responsible for providing customers with superior service. Courtesy clerks bag customer orders, take their purchases to the customers’ vehicles and retrieve carts in an efficient, safe, and courteous manner. Courtesy clerks also take “go-backs” back to shelves, sweep aisles, clean up spills, clean checks stands, and carts, and whatever is needed to ensure a clean and inviting grocery store.
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Job summary 2
The Courtesy Clerk creates an outstanding customer experience through exceptional service. Establishes and maintains a safe and clean environment that encourages customers to return.
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Job summary 3
Courtesy Clerks provide excellent, professional customer service while bagging groceries and providing carryout. They participate in general cleaning around the store, including sweeping and taking out the trash.
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Job summary 4
The Courtesy Clerk is responsible for customer grocery carry-out, assisting the customer in locating merchandise items throughout the store, ensuring orders are complete, and providing the customer with a “positive last impression” and thanks for shopping.
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Job summary 5
Provides prompt, efficient, and friendly customer service. Packages purchases and assists customers with delivery to their mode of transportation.
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Job summary 6
As a Courtesy Clerk, you will have the opportunity to gain exposure to a variety of retail tasks related to additional services provided by our store, product, and customer service.
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Job summary 7
Our warm, friendly, and knowledgeable Courtesy Clerks will bring families and communities together by providing our customers with great food, products, and service at a superior value in a clean and safe environment.
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Job summary 8
Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service.
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Job summary 9
Provide exceptional customer service in a safe and clean environment to ensure the customer's return visit. We accomplish this in many ways including, but not limited to; treating our customers/employees fairly and ethically, promoting an inclusive work environment, being a responsible member of the community, and providing the right products at the right time with fair and accurate pricing.
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We are looking for a Courtesy Clerk to join our team.
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Frequently asked questions
What is the job description of a courtesy clerk?
A courtesy clerk, also known as a bagger, is an entry-level position in supermarkets, grocery stores, and similar retail environments. Their main job is to assist customers and perform various tasks to keep the store running smoothly. Here's a general job description for a courtesy clerk:
Bagging Groceries: The primary duty of a courtesy clerk is to bag customers' purchases carefully and efficiently, ensuring items are not damaged.
Customer Assistance: Courtesy clerks assist customers with various needs. This can include helping them find items in the store, answering questions about products or store policies, or aiding customers with disabilities or others who may need extra help.
Cart Retrieval: They are responsible for retrieving shopping carts from the parking lot and cart collection areas, ensuring carts are always available for customers inside the store.
Store Cleanliness: They often help maintain store cleanliness. This could involve cleaning spills, returning items to the correct shelf, picking up trash, and keeping the checkout area clean and orderly.
Stocking Shelves: Depending on the store, courtesy clerks might help with restocking shelves, particularly during busy times or if the store is short-staffed.
Price Check: They may perform price checks for cashiers when needed.
Other Duties: Depending on the specific store, courtesy clerks may have other duties such as collecting baskets, helping load groceries into customers' vehicles, or carrying out other tasks as requested by management.
Courtesy clerks need to have good customer service skills, as they frequently interact with customers. They also need to be able to perform physical tasks such as lifting and moving items. Overall, this role is important for maintaining a pleasant and efficient shopping environment for customers.
What are the 5 most important skills and qualities of a courtesy clerk?
Here are five of the most important skills and qualities a courtesy clerk should possess:
Customer Service Skills: As a primary point of contact for customers, courtesy clerks need strong customer service skills. They should be friendly, patient, and willing to go the extra mile to help customers have a positive shopping experience.
Communication Skills: Courtesy clerks interact with customers, co-workers, and sometimes managers on a daily basis, making good verbal communication skills essential. They should be able to provide clear and concise information about products and store policies.
Physical Stamina: The job often requires standing for long periods, lifting heavy items, and doing other physical tasks. Thus, good physical health and stamina are important.
Attention to Detail: Whether they're bagging groceries to ensure items aren't damaged, maintaining cleanliness in the store, or stocking shelves, courtesy clerks need to pay close attention to detail.
Teamwork: Courtesy clerks often work as part of a team and need to coordinate with cashiers, other clerks, and sometimes store management. Good teamwork skills can help the entire operation run more smoothly.
Additional qualities that can be beneficial for a courtesy clerk include reliability (showing up on time for scheduled shifts), a positive attitude, and the ability to handle stressful situations calmly (such as dealing with difficult customers or working during busy periods).
