It Support Technician Job Description template and pdf with duties [2024]

Job summary 1

We are seeking a qualified individual to fill our IT Support Technician position. They will work closely with other members of the IT team and be responsible for supporting computers and network systems remotely for Company’s customers.

Duties & Responsibilities 1

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Requirements & Skills 1

Associate Degree or Professional Technical Training preferred
6 months to 2 Years of experience of IT technical support preferred
Familiar with M365, Microsoft Operating systems preferred
Knowledge of routers switches and other network equipment preferred.
Must be able to multitask and handle multiple issues, either on the phone or remotely.
Must exhibit excellent customer service and phone-support proficiency
- Must be able to lift 25 lbs. frequently, 50 lbs. occasionally
- CompTIA Certification or equivalent strongly preferred
- Strong problem solving and troubleshooting

Job summary 2

We seek an IT Support Technician to provide support with the project updating PC's across the network. The support technician will work under the direction of a Technology Manager.

Duties & Responsibilities 2

Requirements & Skills 2

The successful candidate will have 1-3 years of technical support experience, education, certifications, or a combination, along with a desire to learn and motivation to excel in a customer service-centric environment.
Experience in computer networking, PC/Mac environments, Operating System upgrade/updates, and customer service are highly desired.

Job summary 3

We are looking for an IT Support Technician to work at our site. In this position you will provide day-to-day on-site support for our clients’ campus. You are some that possess a passion for customer service, ability to organize and prioritize with a focus on safety. As an IT Support Technician you will be responsible for managing hardware deployment/installation and troubleshooting equipment issues.

Duties & Responsibilities 3

Requirements & Skills 3

High School Diploma or equivalent required.
Ability to lift/move equipment weighing up to 50 Lbs.
Windows O/S, Microsoft Office and ServiceNow knowledge.
IT Customer service experience including technically proficient and experienced in providing IT support.
Basic understanding of IP telephones, printers and conference room audio/video.
Good written and verbal communication skills as well as interpersonal skills.
- Valid state issued driver’s license.
- Be able to pass criminal background, drug/alcohol screen (including medical and recreational marijuana as well as CBD oil), and employment testing.
- Are a candidate local to the area.

Job summary 4

The IT Support Technician possesses strong understanding of Information Systems in order to identify, analyze, and resolve technical problems while providing technical support services to all Lines of Businesses. Researches, logs and tracks trouble tickets, generates reports and assists all IT staff on other related issues / duties as needed.

Duties & Responsibilities 4

Conducts technical research for problem resolution as needed and documents steps taken to resolve an issue. Ability to recognize issues that go beyond the scope of Level 1 service and make accurate referrals to other members of the IT Team. Ensures timely and accurate problem resolution and highest performance levels and overall consistency of bank hardware/software. Prepare various reports for management and auditing purposes. Process IT access level request forms
Documents and tracks detail information about tickets opened in the Support Desk System and conducts required follow up with client to ensure the issue on the ticket has been successfully resolved. Prepares and maintains Support Desk documentation and procedures
- Configures and manages PC and Laptop imaging and software distribution packages. Manage inventory levels ensuring adequate stock levels. Provide instruction and guidance to other technicians as needed. Creates and maintains accurate knowledge base articles for Desktop Support Technicians. Assist with ticket system queue management and assignments
- Ensures compliance with all banking laws, rules, regulations, and prescribed policies/practices/procedures necessary to reduce risk and uphold ethical standards related to and required by one’s duties
- Up to 25% travel may be required

Requirements & Skills 4

Bachelor’s - Computer Science Degree or equivalent experience
2+ years computer related work experience in multiple platforms (including Network, Internet and Telecommunications)
Solid understanding of Desktop/Service Desk technologies
Basic understanding of Networking
Proven ability in diagnosis and resolution of technical problems
- Excellent written and verbal customer services skills required
- Ability to work well in a team environment
- Ability to work flexible hours

Job summary 5

The IT Support Technician performs workstation and technical support duties for PC hardware/software and operational support duties for the network. Maintains computer equipment, office equipment and telephone system. Acts as “help-desk” support to PC, network, and phone users. As an Information Technology team member, participates in the attainment of department and company goals and demonstrates Company’s core operating values through actions and behaviors.

Duties & Responsibilities 5

Requirements & Skills 5

2-4 years related experience, with strong experience in network support functions.
Two-year degree in IT Administration, Network/Server Administration or related field; or related technical certification.

Job summary 6

The IT Support Specialist will provide first-line end-user support for Adaptive employees, including remote users. Supported technologies include Mac and Windows workstations, Office 365, Cisco phones, and other on-premises and hosted systems. The IT Support Specialist works in a team environment assigning, resolving, and/or escalating user-reported incidents and problems, deploying workstations, and other projects which contribute to the success of the team.

Duties & Responsibilities 6

Requirements & Skills 6

High School Diploma required
2+ years of hands on IT support experience in a professional capacity including 2+ years of experience demonstrating strong knowledge and practical use of Microsoft Office Suite of products Well-organized, reliable, and attentive to timelines
Attention to detail and the ability to manage competing priorities
- Creative, flexible with solid troubleshooting skills
- Proven ability to function well in a team environment
- Strong verbal and written communications skills; ability to effectively communicate technical information to technical and non-technical audiences

Job summary 7

The IT Support Technician positon is filled with the Support Department. This position should have a strong understanding of most of the systems sold and maintained by Company. This position is responsible for successfully closing Service Orders in a timely fashion while maintaining very accurate and complete records of the work performed and of conversations regarding the work requested and work performed. The IT Support Technician works closely with internal departments as well as clients and vendors to insure timely, satisfactory resolution of technical support requests.

Duties & Responsibilities 7

Report to the Head of Support
Be able to perform all duties and responsibilities of Jr. Support Technician
Respond to incoming email and telephone support requests received from internal and external customers.
Initiate, accurately update and complete Service Order tasks relating to internal and external customer requests in a concise and timely manner.
- Regularly attend, actively participate in, contribute to and learn from one-on-one meetings, departmental meetings, inter-departmental meetings, company-wide meetings and training sessions.
- Perform discovery and maintenance on various electronic and computer systems both remotely and on site.
- Perform quality inspections on work performed by peers.

Requirements & Skills 7

Job summary 8

We are looking for an innovative, customer-obsessed IT Support Associate to join the service desk team to support the business scaling as they build and deliver the next generation of robots. The ideal candidate thrives in a fast-paced environment, relishes having a hand in the future of robotics, and able to adapt to new processes and procedures quickly while dealing with a high volume of requests.

Duties & Responsibilities 8

Requirements & Skills 8

Adherence to shift schedules and timeliness are key requirements
Willingness to work flexible shifts and scheduling, weekends, and holidays
Ability to lift 25lbs
Bachelor’s degree in Computer science or IT related field
Advanced Linux systems administration skills
Strong troubleshooting skills of very complex systems
- Ability to explain complex IT concepts in simple terms
- ITIL Foundation Certification
- DevOps

Job summary 9

We seek an IT Support Technician to provide levels 1-2 troubleshooting and support in an education setting for a minimum of 3 weeks to support an ongoing IT project. The support technician will work under the direction of a Technology Manager.

Duties & Responsibilities 9

Requirements & Skills 9

The successful candidate will have 1-3 years of technical support experience, education, certifications, or a combination, along with a desire to learn and motivation to excel in a customer service-centric environment.
Experience and/or education in computer networking, PC/Mac environments, server support, phone system administration, Cisco hardware, Exchange,and virtual environments are highly desired.

Job summary 10

The It Support Technician provides all levels of support for key technologies for the Distribution Center including: all desktops and laptops, hand held devices, and printers. The It Support Technician is the single point of contact that provides hands-on floor support for all technology.

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