Support Specialist Job Description

Job summary 1

The Support Specialist will have the task of overseeing and implementing all IT functions of the Company. This position needs to have expert knowledge of the IT industry’s best practices and stay up-to-date with advances.

Duties & Responsibilities 1

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Requirements & Skills 1

Job summary 2

We are currently hiring a Support Specialist who can work in a fast-moving, unstructured environment across multiple digital products. The Support Specialist will report directly to the Senior Operations Manager and will be responsible for the day-to-day customer support, administration and customer engagement related requirements of our new rental platform. This position represents the opportunity to gain significant visibility in a new business. In addition, you will assist in generating new content, representing the business to new members and help connect our members to create new experiences. This position requires the ability to independently monitor platform engagement and success metrics to help in the constant iteration process. We are seeking an individual that is looking for a new challenge within an exciting work environment and an entrepreneurial culture.

Duties & Responsibilities 2

Requirements & Skills 2

Job summary 3

As a Support Specialist, you’ll be part of our small, nimble team providing technical guidance and unparalleled support for our customers. Our world-first product is in the hands of global merchants and our team is a critical piece in ensuring their success during usage.

Duties & Responsibilities 3

Requirements & Skills 3

Job summary 4

The focus of the Support Specialist’s role is to drive and close Enterprise Support opportunities to ensure customers are supported throughout all stages of the product lifecycle, improving their health and enabling customer outcomes and consumption. The Support Specialist leverages Company’s unique expertise, including direct access to product teams, to help customers use their Company investments as productively as possible.

Duties & Responsibilities 4

Requirements & Skills 4

Job summary 5

As a Support Specialist you will create passionate advocates of Company tools through empathizing, educating, and empowering users of our products. You will deliver outstanding customer support while answering user questions and communicating technical solutions in a professional manner.

Duties & Responsibilities 5

Requirements & Skills 5

Job summary 6

We're looking for an Support Specialist to collaborate with our engineering team to build processes, procedures, and quality metrics for our technical support function. The right person will be excited by getting their hands dirty with the day-to-day needs of the help desk, support, and technical support functions, as well as enjoy the autonomy and management of building the function from the ground up. As the only person on the IT support team, you'll be heavily involved in shaping our daily practices in terms of quality, customer service, onboarding and offboarding of employees, troubleshooting SLAs, ticketing, and Company’s overall ability to support it’s employees from an IT, hardware, and and technical support perspective.

Duties & Responsibilities 6

Requirements & Skills 6

Job summary 7

The Support Specialist works with the Home Lending Processing and Sales teams, borrowers, and third party providers to obtain documentation and perform clerical-type tasks needed to submit a thorough, accurate, and complete loan package to Underwriting and Closing. verification of employment or scheduling a closing with a title company, as needed throughout the loan application process.

Duties & Responsibilities 7

Requirements & Skills 7

Job summary 8

This role will report directly to the IT Manager. Our operations team is small but mighty, we all wear many hats to keep things running smoothly. The Support Specialist will be responsible for onboarding new employees with equipment and SAAS access, assisting employees with day to day technology needs, troubleshooting access or equipment failures, and assisting the operations team on projects that require IT input. Our team has a customer service first mentality with the goal to keep our employees up and running with security at front of mind, but we do all we can to ensure speedy delivery of services. We are HIPAA compliant and deal with very sensitive information. We are also a growing business moving very quickly. An ideal candidate can weigh the needs of our internal customers with the security needs of our business and keep things moving forward as best as possible.

Duties & Responsibilities 8

Requirements & Skills 8

Job summary 9

The Support Specialist is responsible for providing comprehensive technical support for store and home office operations, troubleshooting end user problems, and following established polices/procedures and escalation processes.

Duties & Responsibilities 9

Requirements & Skills 9

Job summary 10

The Support Specialist takes phone calls, documents problems, supports hardware & software, and trains end-users. The position is also responsible for troubleshooting technical problems involving hardware, software, or connectivity. Support Specialists may also be asked to participate in technical projects.

Duties & Responsibilities 10

Requirements & Skills 10

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