It Support Specialist Job Description template and pdf with duties [2024]

Job summary 1

Acting under the supervision of a senior team member, this position directly interfaces with the agency’s internal and external customers to provide IT support. The IT Support Specialist will troubleshoot, configure, deploy, and support desktops, laptops, mobile devices, business applications, and other IT assets. This position will also be responsible for providing in-person meeting support, and providing support to various IT projects, as assigned. To be successful in this role a candidate must possess excellent customer service and communication skills. The candidate must be able to effectively solve problems with limited direction.

Duties & Responsibilities 1

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Assists with configuring, deploying, and supporting IT equipment, applications, systems, and services across the agency’s infrastructure.
Responds to internal and external inquiries and requests for technical support while providing direct assistance and issue resolution to users.
Performs user and account administration (e.g., provisioning and deprovisioning accounts, group assignments, and inputting and updating user information).
Collaborates with other IT staff to develop and improve IT and helpdesk workflows and processes, including the creation and maintenance of supporting documentation.
Monitors and utilizes an enterprise helpdesk ticketing system to effectively communicate with other team members and clients.
- Provides in-person meeting support, including set up and take down of various Audio/Video (A/V) components.
- As assigned, directly assists or supports other IT projects and initiatives.
- Continues to innovate themselves with new trends, technologies, and best practices relevant to their role.

Requirements & Skills 1

CompTIA A+ certification or equivalent
1 or more years of experience directly supporting users and workstations in an enterprise environment
Strong problem-solving abilities
Familiarity with common IT protocols, technologies, and systems
Thorough understanding of Microsoft Windows 10 and Microsoft Office applications
Experience administering users in an enterprise directory (e.g., Active Directory)
- Excellent interpersonal and customer service skills
- Possess the ability to communicate complex and technical concepts to a non-technical, general audience
- High school diploma or GED AND training and experience necessary to independently provide technical support to computer users in an assigned office/geographic area

Job summary 2

We are actively recruiting for IT Support Specialist position. The IT Support Specialist serves as a central point of contact to employees for technical troubleshooting support, request fulfillment and PC and telecom configuration and placement including: network and software access control, PC provisioning, user coaching and problem solving.

Duties & Responsibilities 2

Requirements & Skills 2

Knowledge of operations and maintenance of a variety of network, telecom, and computer hardware and software applications, including networking essentials and peripheral equipment
Knowledge of desktop operating system imaging techniques and practices
- Knowledge of various software to support application systems
- Knowledge of hardware configuration and concept operation
- Knowledge of practices and methodologies for providing effective customer serviceCollege level training or equivalent experience providing computer and telecom hardware and software support

Job summary 3

We are looking for an enthusiastic and detail-oriented IT Support Specialist to join our team. As the IT Support Specialist, you’ll be the go-to person for all IT support throughout Company, assisting team members both in the office and remotely. Your responsibilities will range from deskside support and new hardware builds to procurement and maintenance of existing tech and AV inventory. You will have your hands in a variety of day-to-day technology support needs that are integral to keeping Company running smoothly.

Duties & Responsibilities 3

Manage the day-to-day functions of using technology including, but not limited to network, e-mail, and various software systems.
Repair and replace non-functioning computer equipment.
Install and support of software and updates as necessary.
Maintain software license compliance records.
Support telephone system issues as necessary and facilitating repair requests.
Address appropriate physical security and control on all computer assets.
- Track inventory records of all equipment (purchases, placements, repairs and final dispositions).
- Build working knowledge of all computer-related equipment in order to facilitate timely troubleshooting.
- Install all laptop and desktop computers, and computer-related equipment such as printers and AV equipment.

Requirements & Skills 3

Working knowledge of Windows 10 and macOS.
Working knowledge of GSuite (Google Workspace).
1+ years relevant technical experience.
Previous experience supporting both Apple (macOS) and Windows operating systems.
Previous experience troubleshooting and resolving hardware related problems both in person and remotely.
- Previous experience documenting and following through on assigned tasks through the Service Desk ticketing system to ensure timely resolution.
- Previous experience maintaining inventory of various IT and AV equipment.
- Previous experience using JumpCloud or other MDM products.

Job summary 4

We are seeking candidates for a IT Support Specialist position. The IT Support Specialist is responsible for a wide array of support activities for the companies technology needs. This position will support software, data pulls, hardware setups, store support and miscellaneous technology tasks as needed.

Duties & Responsibilities 4

Software support for all company software applications
Create and maintain reports, queries and data updates
Assume all store support
- Electronic Credit Memo support
- Surveys
- Main point of contact for all non ERP software support

Requirements & Skills 4

Job summary 5

The IT Support Specialist role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end user help requests. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as, require that the individual give in-person, hands-on help at the desktop level.

Duties & Responsibilities 5

Requirements & Skills 5

Job summary 6

We are looking for intelligent, hard-working, passionate individuals that want to be part of something very different. We need people that dream big and possess a work ethic that will inspire those around them. We are seeking forward-thinking people, who produce results rather than wait for them. You will not be micromanaged, but you will need to meet specific expectations and it will be entirely up to you to make sure that this happens. We are looking for an energetic, hardworking, and knowledgeable team member for the position of IT Support Specialist who will be responsible for supporting mission critical computer equipment, software and services for both on-site and remote employees.

Duties & Responsibilities 6

Requirements & Skills 6

At least 5 years of recent IT support experience
Ability to work independently
- Pleasant, patient and friendly attitude
- Strong problem solving, decision making and analytical abilities
- Degree in a computer-related field are preferred

Job summary 7

An IT Support Specialist contributes to client retention by ensuring clients receive timely, professional technical support to staff.

Duties & Responsibilities 7

Provide on-site desktop support to stuff—including assistance with the use of hardware, software, and cloud-based applications.
Support, monitor, test, and troubleshoot network problems.
Assist with setup, configuration, and installation of devices, equipment, software, printers and other peripherals.
Provide backup support for workstation analysis, network administration and network security.
Assist in defining network and desktop environment policies, procedures and standards.
- Document break/fix activities in online ticketing system.
- Provide excellent customer service.
- Perform other duties as assigned.

Requirements & Skills 7

Associate’s degree required; bachelor’s degree preferred
- A+ certification preferred
- Valid driver’s license; must adhere to company driving policy
- Ability to stoop, kneel, crouch, or crawl; ability to lift at least 25 pounds

Job summary 8

This position will be responsible for the onsite IT support. This will consist of both hardware maintenance and software support. The position will collaborate with global IT management and staff in accordance with global IT strategy. We are seeking a highly motivated individual that possesses strong IT skills and is comfortable working in a dynamic, fast-paced environment.

Duties & Responsibilities 8

Ensure equipment (desktop, laptop, server, office equipment, and phone) support for sites and remote users.
Work with the head office technical team to develop and maintain the network and systems required for the successful operation of the company’s business.
- Deploy, administer and maintain local network and security solutions in accordance with group policies and in close collaboration with head-office technical teams.
- Setup and maintenance of user accounts.
- Suggest hardware and software solutions that improve company operations.

Requirements & Skills 8

Knowledge of the utilization, operation, and care of desktop, laptop, server, network and related equipment.
Knowledge of the general principles of operating systems and application software (Windows, MacOS, Linux, MS Office, ERP systems, WMS systems, MS SQL, etc.).
Knowledge of Active Directory and Windows based servers.
Knowledge of general office practices and procedures.
Ability to read, analyze, and develop technical procedures.
Ability to write routine business correspondence.
- Ability to troubleshoot and correct technology related issues.
- Ability to maintain effective working relationships with management, co-workers, and vendors.
- Ability to perform multiple tasks simultaneously.

Job summary 9

The IT Support Specialist maintains the computer networks of our organization, providing technical support and ensuring the whole company runs smoothly.

Duties & Responsibilities 9

Requirements & Skills 9

Excellent verbal and written communication skills, including ability to effectively communicate w employees
Excellent computer proficiency (MS Office – Word, Excel and Outlook)
Experience with industry-related applications, including: VMware, Citrix, Cisco, Microsoft Server, Crowdstrike, Mimecast, Active Directory preferred, but not required
Knowledge of the following software would be helpful: Crystal Reports, SQL, Procede Software, ZOHO CRM, DTNA Dealership products
Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
- High school diploma or GED required
- Associate degree preferred
- 3+ years of IT support experience required

Job summary 10

The IT Support Specialist will be part of a team of IT professionals who provide in-house technical workbench, desk-side, and remote IT support services for associates. You will have the opportunity to learn and work with a variety of equipment and issues including desktops, laptops, network connectivity, Windows software, mobile devices, network troubleshooting, and more. Specific duties will include responding to service calls to troubleshoot reported problems and taking necessary steps to solve them. In addition, we are looking for a highly motivated individual who wants to excel in customer service as well as grow professionally within a great organization. If you have excellent communication, analytical, and cross-functional teamwork skills, then this is a great role for you!

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