Guest Service Representative Job Description

Job summary 1

We are looking for an outstanding Guest Service Representative to work in one of the most beautiful settings in the world! Our Guest Service Representatives are hands-on, team-oriented professionals with high standards and are driven to exceed our guest’s expectations daily.

Duties & Responsibilities 1

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Requirements & Skills 1

Job summary 2

The Guest Service Representative will courteously greet all tenants and visitors at the reception desk while making a wonderful first impression for visitors to the building. Since this is a position meeting and greeting the public, the Guest Service Representative must have exceptional interpersonal and communication skills and present a professional appearance and demeanor at all times.

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Requirements & Skills 2

Job summary 3

The Guest Service Representative performs in a pleasant, professional, and efficient manner, a combination of duties mainly related, but not limited, to check-in and check-out of guests which contributes to an overall positive experience.

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Requirements & Skills 3

Job summary 4

As the Guest Service Representative, you will interact with our guests to ensure their expectations are exceeded. Ensures clear communication with guests during the arrival and departure experience, phone interactions as well as general requests from guests.

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Requirements & Skills 4

Job summary 5

We are looking for a motivated, dependable, and detailed-orientated Guest Service Representative with good computer skills, who can multi-task and demonstrates a guest-focused attitude while responding quickly to guest needs. The ability to handle stressful situations compassionately and a pleasant phone demeanor are valued skills.

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Requirements & Skills 5

Job summary 6

We are seeking an engaging individual with strong multi-tasking skills and a passion for working with people. As a Guest Service Representative, you are often the first and last teammate our guests interact with. You will play a key role in creating lasting positive memories. You will be responsible for attending to the needs of our guests during their stay and offering our unconditional satisfaction guarantee.

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Job summary 7

The Guest Service Representative (GSR) role is essential to ensuring that all visitors enjoy a positive and memorable experience while at Resort.

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Requirements & Skills 7

Job summary 8

The Guest Service Representative completes guest registration, room assignments, blocking, check out, and accounting procedures. Provides efficient, gracious, and professional guest service.

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Requirements & Skills 8

Job summary 9

We are seeking a hardworking Guest Service Representative who is available for working mainly night and weekend shifts. The position is available for a "closer" which requires the qualified candidate to be working "second shift" hours. The qualified candidate will be a key holder to the store which also requires several other responsibilities. Looking for a candidate with flexibility in their schedule to meet business needs as we tend to adapt to the demands on the weekends.

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Job summary 10

We are looking for a Guest Service Representative.

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Requirements & Skills 10

Frequently asked questions

What are the skills of a guest service representative?

A guest service representative, also known as a front desk agent or hotel receptionist, is responsible for providing excellent customer service to guests and visitors of a hotel or other hospitality establishment. Here are some of the key skills that a guest service representative should possess:

Communication skills: A guest service representative should have excellent verbal and written communication skills to effectively communicate with guests, colleagues, and other stakeholders. They should be able to speak clearly, listen actively, and convey information in a clear and concise manner.

Customer service skills: A guest service representative should be able to provide excellent customer service by anticipating and meeting guests' needs and expectations, resolving complaints and issues, and demonstrating a positive and professional attitude.

Multitasking skills: A guest service representative should be able to handle multiple tasks simultaneously, such as answering phones, checking in guests, and processing payments, while maintaining a high level of accuracy and quality.

Problem-solving skills: A guest service representative should be able to analyze and solve problems by identifying the root cause of issues and offering appropriate solutions to guests.

Time management and organization skills: A guest service representative should be able to manage their time effectively and prioritize tasks to meet guest needs and ensure the timely completion of work.

Attention to detail: A guest service representative should have a keen eye for detail to ensure that guest requests and reservations are accurate and complete.

Computer skills: A guest service representative should be proficient in using computer systems, such as hotel management software, to manage guest reservations, check-in and check-out processes, and payment transactions.

Sales skills: A guest service representative should be able to promote hotel amenities and services, such as restaurants, spas, and conference facilities, and up-sell to guests to increase revenue.

Cultural awareness: A guest service representative should be culturally aware and sensitive to the needs and expectations of guests from different backgrounds and cultures.

Teamwork and collaboration skills: A guest service representative should be able to work effectively with other team members, such as housekeeping and maintenance staff, to ensure that guests' needs are met and the hotel runs smoothly.

Overall, a guest service representative should possess a range of technical and soft skills that enable them to provide excellent customer service and support while maintaining a positive and professional attitude.

What are the daily duties of a guest service representative?

The daily duties of a guest service representative may vary depending on the establishment they work in, but here are some common tasks that they typically perform:

Greeting guests: A guest service representative is often the first point of contact for guests, so they are responsible for warmly greeting guests and making them feel welcome.

Checking guests in and out: A guest service representative is responsible for checking guests in and out of the hotel, ensuring that they have all the necessary information about their stay, such as room location, amenities, and services.

Handling reservations: A guest service representative manages reservations and ensures that guest preferences, such as room type and special requests, are accommodated.

Answering phone calls: A guest service representative answers phone calls from guests, potential guests, and other stakeholders, providing information about the hotel's amenities, services, and policies.

Handling guest inquiries and complaints: A guest service representative is responsible for handling guest inquiries and complaints in a timely and professional manner, ensuring that guests are satisfied with the resolution.

Processing payments: A guest service representative handles payment transactions, such as collecting payment for room charges, processing credit card payments, and issuing receipts.

Managing guest requests: A guest service representative handles guest requests, such as providing extra towels, pillows, or room service, ensuring that guests' needs are met during their stay.

Providing information: A guest service representative provides guests with information about local attractions, events, and transportation options, ensuring that they have an enjoyable stay.

Maintaining records: A guest service representative maintains accurate records of guest information, reservations, and transactions, ensuring that data is properly organized and maintained.

Collaborating with other departments: A guest service representative collaborates with other departments, such as housekeeping and maintenance, to ensure that guest needs are met and the hotel operates smoothly.

Overall, a guest service representative plays a critical role in providing excellent customer service and support to guests, ensuring that they have a comfortable and enjoyable stay at the establishment.

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