Retail Assistant Manager Job Description

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Retail Assistant Manager Job Description

Job descriptions
Retail and Consumer Products

Job summary 1

As a Retail Assistant Manager, you set the tone for the store and the team and help bring our brand to life for our customers. You’re responsible for driving profitable sales growth through all aspects of the store including; customer and product operations, merchandising, and talent development. You are responsible for supporting the execution of the store strategy to achieve performance goals. Through collaboration with your General Manager and/or Assistant General Manager, you will teach and coach behaviors to Leads, Experts, and Brand Associates to cultivate a high-performing team to deliver a best-in-class experience to our customers.

Duties & Responsibilities 1

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Requirements & Skills 1

Job summary 2

The Retail Assistant Manager is a member of the Merchandising Team responsible for merchandising our products in our stores globally as well as on our online site. Strong product merchandising and analytic skills are key to ensuring success in this role.

Duties & Responsibilities 2

Provide information to develop key concepts, key items, promotional strategies, and assortments that are commercially viable and provide exciting store experiences.
Understand product trends, historical data, and departmental input at the category/class level to manage in-season opportunities or risks.
- Understand competitive environment and consumer needs; proactively see market knowledge through exposure to competitive retail outlets.
- Influence others to achieve results; leadership presence.
- Develop and maintain effective working relationships with members of cross-functional teams (Design, Production, Planning, Distribution).

Requirements & Skills 2

Job summary 3

As the Retail Assistant Manager, you are a critical leadership partner – a “co-pilot” to the Store Manager and someone the store staff can rely on for guidance and growth. You will partner with the Store Manager to create a highly productive environment in which customers have an extraordinary experience, employees can do their best and the business thrives. You are primarily accountable for developing and maintaining staff selling and service skills, in addition to the day-to-day operations of running a successful business with an authentic approach.

Duties & Responsibilities 3

Requirements & Skills 3

Undergraduate degree (business-related discipline a plus)
3-5 years of management experience in a service-driven environment
Prior experience as a GM/SM a plus

Job summary 4

We're looking for a Retail Assistant Manager who finds inspiration in the same things we do. Like community. Participation. Empowering others. Working as a team.

Duties & Responsibilities 4

Contribute to the success of the store assortment by developing and driving seasonal strategies for category/class that meet or exceed the Division and Business Unit's financial goals
Provide analysis to support the development of Department seasonal strategies that meet financial targets
Rank category styles based on historical and current product performance and identify redundancies in the product assortment
Review monthly open-to-buy for category/class; provide accurate monthly/seasonal receipt flow information; execute to the sales margin and promotional markdown cadence
Provide information to develop key concepts, key items, promotional strategies, and assortments that are commercially viable and provide exciting store experiences
Understand product trends, historical data, and departmental input at the category/class level to manage in-season opportunities or risks
- Understand competitive environment; proactively see market knowledge through exposure to competitive retail outlets
- Influence others to achieve results
- Develop and maintain effective working relationships with members of cross-functional teams (Design, Production, Planning, and Distribution)

Requirements & Skills 4

Bachelors Degree or equivalent
1-3 years of retail merchandising experience
Strong analytical skills
Possess a working knowledge of financial measurements
Demonstrate a point of view about product assortment and business opportunities
- Maintain a cooperative team environment that promotes high-performance standards and attainment of goals
- Demonstrate strong listening, verbal, written, and presentation skills
- Customer oriented

Job summary 5

The role of a Retail Assistant Store Manager is to support the sales goals and operational duties of the Store Manager. They also help hire, train, and develop staff while cultivating a culture that reflects the core values of the Company. In the absence of the Store Manager, the Retail Assistant Store Manager steps into their shoes and runs the store.

Duties & Responsibilities 5

Create and maintain a "Total Customer Satisfaction" culture
Help your Store Manager hit financial marks and operational objectives
Collaborate with Store Manager and District Manager to execute strategic sales plans
Be a leader! Coach and develop your staff; their success = your success
- Help coordinate volunteer opportunities to build our brand within the communities we serve
- Assist with processing payroll and writing schedules for store associates
- Step up to lead the team when Store Manager is unavailable

Requirements & Skills 5

Must be 18 years of age or older.
2 years’ retail experience (some stores in higher volume areas may require more)
B.A. in Business Administration or related field preferred
Proficiency with POS systems and Microsoft Office
Knowledge of retail operations such as sales, customer service, merchandising, inventory control, store budget preparation, and loss prevention
- Demonstrated ability to lead and be part of a team
- Willingness to work a flexible schedule to meet the demands of a thriving retail business, which may entail working on weekends and holidays
- Ability to lift 4 lbs. constantly; lift maximum 8 lbs. occasionally; kneel or squat frequently; move boxes of product up to 50 lbs (with assistance if necessary); stand for extended periods; climb ladders occasionally; frequently climb and descend stairs (depending on location)

Job summary 6

The Retail Assistant Manager is responsible for assisting the Store Manager in supervising and managing Store operations. Plans and prepares work schedules ensuring coverage. Greets customers and answers phones to respond to inquiries and resolve escalated issues. Provides training on Store, company, and/or school operations. Receive and unload merchandise verify orders, and displays merchandise by company standards. Routinely audits accounting and cash functions to ensure policies and procedures are being followed in the store.

Duties & Responsibilities 6

Schedules team members work hours
Trains new team members FT/PT and seasonal team members hired for peak seasons
Ensures Sales Team members follow company and store policies, procedures, and standards
Ensures the proper merchandising standards, promotion standards, creating displays, etc.
Performs onboarding procedures for new hires.
Greet customers and answer phones and provide information, direct callers, and resolve escalated issues.
- Operate cash register and store computer to accept payments, place orders, and make changes adhering to safe cash handling procedures including balancing cash drawer and preparing bank deposits.
- Stock shelves and take inventory per Store schedule.
- May provide general Store cleaning (vacuuming, sweeping, mopping, and dusting) and straightening (shelves, displays, and register areas).

Requirements & Skills 6

Associate's Degree or equivalent is preferred
1-3 years of experience
1-3 years of retail experience preferred. Prior supervisory experience preferred
Computer literacy required
- Ability to organize and prioritize workload
- Effective verbal and written communication
- General Computer Skills

Job summary 7

As a Retail Assistant Manager, you’ll work with the Store Manager to create, execute and maintain the store business plan. You’re a critical leader in driving profitable sales growth through all aspects of the store including; customer and product operations, merchandising, and talent development. You are responsible for supporting the execution of the store strategy to achieve performance goals.

Duties & Responsibilities 7

Requirements & Skills 7

Job summary 8

A Retail Assistant Manager should be a resource for all departments, a model for customer service, a driver for sales, and a skillful problem solver. As a Retail Assistant Manager, you will support all store operations and departments in partnership with the Store Manager or General Manager. You may be involved in purchasing for one or more departments, directing operational functions, and/or scheduling and team development. At all times you will be expected to deliver outstanding customer service to the academic and co-curricular community while helping the store to meet or exceed sales goals, identify business opportunities, and motivate our team. With people management, you may have direct involvement with training, directing, and counseling our team to help create excitement around our products, programs, and initiatives. And best of all, you’ll be part of a company that is consistently rated as a great place to work - and where employees love what they do.

Duties & Responsibilities 8

Develop a working knowledge of all departments in the store to provide daily support, direction, and guidance to customers and team members.
Maintain a presence on the sales floor to greet customers, answer questions, and assist with purchases of merchandise or services when necessary.
Manage customer and/or employee issues appropriately, timely, and with respect.
- Assist with hiring and training new employees for the sales floor or other departments.
- Maintain an appealing sales floor- shelf, arrange, clean, and organize products or spaces within the store.
- Assist with processing sales transactions involving cash, credit, or financial aid payments.

Requirements & Skills 8

3+ years’ experience in a retail setting.
1+ year supervisory experience preferred or a graduate of the Best Seller Program.
High school diploma/GED preferred.
Ability to work a flexible schedule including evenings, weekends, and holidays.
Familiarity with financial and customer service principles.
- Basic reading, writing, and accounting skills are required.
- Excellent customer service and communication skills are needed.
- Strong interpersonal, communication, and problem-solving skills.

Job summary 9

The Retail Assistant Manager manages the day-to-day operation of the store as Manager On-Duty in conjunction with the management team to maximize sales and customer service.

Duties & Responsibilities 9

Maximizes profits and customer service by leading assigned category team and operating the store in adherence with all Company policies and guidelines
Operates the store as the Manager On-Duty in conjunction with the management team.
Ensures the highest level of customer service and handles customer complaints to a satisfactory conclusion.
Maintains category merchandising and cleanliness and ensures operational efficiency.
Trains and develops Associates and Leads within the category and facilitates cross-training for further development.
- Facilitates effective communication with all store Associates through daily briefings and weekly and monthly meetings.
- Consults with General Manager on associate performance
- Perform other duties as assigned.

Requirements & Skills 9

21 years of age or older
High school diploma or equivalent, some colleges preferred
- Previous experience in a supervisor role
- Successful completion of all required background screenings
- Computer and cash register skills

Job summary 10

As Retail Assistant Manager, you own customer resolution. Always in the customer's corner, you're empowered to make timely decisions to accommodate their needs and address their concerns. As a mentor, educator, and coach, you develop creative ways to encourage your team to meet sales goals and turn out a top-notch performance every day.

Duties & Responsibilities 10

In collaboration with the Store Manager, manage and delegate workload and ensure execution of plans and strategies across the store and in assigned areas.
Partner with the Store Manager to establish and communicate all critical metrics and expectations within the store, including but not limited to sales, visuals, operations, safety, loss prevention, human resources, payroll/scheduling, and training.
Coach, teach, train, recognize, and manage all aspects of performance and development for all store associates to encourage professional growth and build a bench of talent.
Focus on promoting and driving sales as they pertain to, or are driven by, position and acting as the Manager on Duty (MOD).
- Collaborate with Store Manager and other functional Assistant Store Managers during new season planning and execution.
- Analyze results through reporting, translating numbers into actionable behaviors and goals to improve KPI results.
- Ensure all customers are provided with gracious, quick, and efficient service. Set expectations and model excellent service by exhibiting a positive attitude and enthusiasm toward the job and the company to both internal and external customers in all forms of communication.

Requirements & Skills 10

2+ years retail leadership experience
High school diploma/GED or equivalent, Associate degree or equivalent preferred
- Strong communication, interpersonal, and problem-solving skills
- Strong delegation skills in support of execution and driving results
- Proven ability to build a culture focused on success and teamwork

Frequently asked questions

What is the job description of a retail assistant manager?

The job description of a retail assistant manager may vary depending on the specific company and industry. However, some common responsibilities include:

Supervising and managing staff: The assistant manager is responsible for supervising and managing the day-to-day activities of the store, including overseeing staff schedules, training new employees, and ensuring that all employees are performing their duties effectively.

Ensuring customer satisfaction: The assistant manager is responsible for ensuring that customers have a positive experience when shopping at the store. This may involve addressing customer complaints, resolving conflicts, and ensuring that the store is well-stocked and clean.

Managing inventory: The assistant manager is responsible for managing the store's inventory, including ordering and receiving merchandise, tracking inventory levels, and ensuring that merchandise is displayed effectively.

Analyzing sales data: The assistant manager may be responsible for analyzing sales data to identify trends and develop strategies to increase sales and profitability.

Maintaining financial records: The assistant manager may be responsible for maintaining financial records, including preparing and monitoring budgets, tracking expenses, and managing cash flow.

Performing administrative tasks: The assistant manager may be responsible for performing various administrative tasks, such as preparing reports, scheduling appointments, and coordinating meetings.

Overall, the retail assistant manager plays a key role in ensuring the smooth operation of the store and ensuring that customers are satisfied with their shopping experience.

What are the 5 most important skills and qualities of a retail assistant manager?

The most important skills and qualities of a retail assistant manager may vary depending on the specific company and industry. However, some common skills and qualities that are essential for success in this role include:

Leadership: As a retail assistant manager, you will be responsible for supervising and managing staff, so strong leadership skills are essential. This includes the ability to motivate and inspire employees, provide clear guidance and direction, and lead by example.

Communication: Effective communication is crucial in retail management, as you will need to communicate with employees, customers, and vendors regularly. This includes the ability to listen actively, convey information clearly and effectively, and negotiate with others to achieve desired outcomes.

Customer service: The retail assistant manager is responsible for ensuring that customers have a positive experience when shopping at the store. This requires strong customer service skills, including the ability to empathize with customers, address their concerns, and provide effective solutions to problems.

Organizational skills: Retail management requires excellent organizational skills, as you will be responsible for managing inventory, schedules, and financial records. This includes the ability to prioritize tasks, manage time effectively, and ensure that all aspects of the store are running smoothly.

Analytical skills: The retail assistant manager may be responsible for analyzing sales data, tracking inventory levels, and monitoring financial performance. This requires strong analytical skills, including the ability to interpret data, identify trends, and develop strategies to increase sales and profitability.

Overall, the retail assistant manager must be a skilled communicator, leader, and problem solver with a strong customer service orientation and excellent organizational and analytical skills.

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