Stock Associate Job Description

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Stock Associate Job Description

Job descriptions
Retail and Consumer Products

Job summary 1

As a Stock Associate, you will be responsible for exceeding our customers’ evolving expectations by providing “best in class” customer service and a pleasant and fulfilling shopping experience. The Stock Associate performs a wide range of tasks in the Receiving Department including checking in shipments, processing damages, and completing daily stock replenishment. In this role, you will interact with customers throughout the day and you will be expected to move through multiple tasks while meeting productivity standards and sales goals.

Duties & Responsibilities 1

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Requirements & Skills 1

High School diploma or equivalent
- 0-1 year of retail experience desired
- Effective communication and customer service skills
- Readily adjusts schedule, tasks, and priorities when necessary to meet business needs

Job summary 2

The Stock Associate performs a wide variety of tasks both on and off the sales floor. In this role, you will be expected to work independently and accurately while meeting productivity goals and maintaining a safe work environment.

Duties & Responsibilities 2

Receives and unloads store merchandise from third-party vendors
Verifies product type, quality, and quantity against invoices to ensure accurate receipt of product
Processes merchandise by scanning items to verify receipt
Inspects shipments for damages or defects and records discrepancies or damages
Performs daily replenishment duties by pulling products from top stock windows and/or stockroom
Processes freight by verifying units received and unpacking and processing merchandise
- Transports merchandise from the stockroom onto the sales floor according to store merchandise plans and organizes/rearranges merchandise as needed to execute stocking plans and presentation standards
- Performs additional duties as required including, but not limited to, stocking, freight processing, price changes, cart retrieval, break room, and restroom housekeeping
- Demonstrates commitment to the organization by maintaining regular, on-site attendance, is reliable, and follows through with responsibilities

Requirements & Skills 2

High School diploma or equivalent
0-1 years of retail experience desired

Job summary 3

The Stock Associate increases customer loyalty, enhances the in-store experience, and creates a positive shopping environment for customers. Responsible for meeting both the in-store and online customer’s needs.

Duties & Responsibilities 3

Smiles and Says Hi!” Greets all customers and associates, assists in a friendly, courteous manner, and adheres to the “Yes we Can” policy efficiently resolving customer’s questions and requests
Able to learn and adapt to current technology to assist customer needs
Responsibilities include truck unloading, sign and price changes, replenishment, and fulfillment processing to in-store and online customers
- Ensures customers receive excellent service by accurately and efficiently processing both in-store replenishment items and online orders
- Adheres to all safety rules and regulations
- Flexible and willing to cross-train and work in other areas of the store, as needed

Requirements & Skills 3

Ability to lift 50 pounds on an occasional to frequent basis
Ability to spend up to 100% of work time standing or moving about the departments. Physical activities include bending, stooping, lifting, climbing, carrying, walking, and/or reaching frequently
Effective verbal and written communication skills
Basic math and reading skills, legible handwriting, and attention to detail
- Ability to work as part of a team and interact effectively with others
- Prior retail experience
- Comfortable with the use of technology consistently while performing the required tasks

Job summary 4

The Stock Associate is responsible for delivering a highly satisfied customer experience demonstrated by engaging and interacting with all customers, embodying customer experience principles and philosophy, and maintaining a clean and organized store environment. Adheres to all operational, merchandise, and loss prevention standards. May be cross-trained to work in multiple areas of the store to support the needs of the business.

Duties & Responsibilities 4

Requirements & Skills 4

Possesses excellent customer service skills
Able to work a flexible schedule to support business needs
Possesses strong organizational skills with attention to detail
Capable of handling multiple tasks at one time
Able to respond appropriately to changes in direction or unexpected situations
Possesses strong communication skills
- Capable of lifting heavy objects with or without reasonable accommodation
- Works effectively with peers and supervisors to accomplish tasks
- Retail customer experience preferred

Job summary 5

Stock Associates are responsible for replenishing, rotating, and displaying merchandise as assigned and ensuring that correct signage is.

Duties & Responsibilities 5

General housekeeping duties
Keeping shelves and floors free of cardboard and trash

Requirements & Skills 5

Job summary 6

The Stock Associate drives store revenue through proper shipment processing and merchandise control. Assists Leadership Team in organizing and maintaining the stock room, including back stock of merchandise, shipment, and supplies. Supports store team in providing exceptional client service by helping where needed and keeping the selling floor, stock room, and desk replenished, organized, neat, and clean.

Duties & Responsibilities 6

Requirements & Skills 6

Ability to function as a role model, ensuring that the client remains the top priority
Ability to prioritize and meet deadlines as assigned with minimal supervision and within designated timeframes
Demonstration of verbal communication skills to Store Manager, Co-Manager Sales Leads, store associates, and clients
Ability to maintain the organization of the stockroom to include back stock of merchandise, supplies, and shipping materials according to Standard Operating Procedures
Ability to handle cash and provide change without error
Ability to work a flexible schedule to meet the needs of the business, including evening and weekend shifts. May include hours before and after store/center business hours
- Ability to lift and carry up to 20 pounds, able to climb ladders, and maneuver effectively around the sales floor and stock room
- High School Diploma or GED
- Minimum one-year stock associate or relevant experience in the service industry with proven results

Job summary 7

We are currently seeking talented individuals to fill Stock Associate positions!

Duties & Responsibilities 7

Loads and unloads cartons/merchandise to and from delivery vehicles, conveyor systems, etc.
Lifts, carries, pushes, and pulls packages on a continuous and repetitive basis
Processing must be completed promptly to maintain established department and location standards
Adheres to company policies and procedures; follows department training guidelines, best practices, and operating procedures
- Keeps work area neat and clean
- Works well with fellow Associates, Supervisors, and Managers
- Follows all Location Safety and Security Guidelines

Requirements & Skills 7

No education required. Entry-level position; no experience required
Good written and verbal communication skills
- Ability to read, write and understand verbal instructions
- Basic math functions such as addition, subtraction, multiplication, and division
- Must be able to work independently or within a team environment

Job summary 8

The Stock Associate greets and responds to all customers in a courteous and friendly manner. Ensures proper merchandise presentation. Operates cash register by policies and procedures. Maintains a clean work area at all times.

Duties & Responsibilities 8

Maintains good quality customer service at all times
Ensures proper merchandise presentation is maintained by company standards
- Execution of Cashier responsibilities within company policies and procedures
- Responsible for controlling shortage through personal awareness and compliance with company standards and theft deterrents
- Additional tasks and responsibilities as assigned by store management

Requirements & Skills 8

Ability to interact with customers and co-workers in a friendly, cooperative, and pleasant manner
- Good communication skills
- Able to meet normal store demands which include standing, lifting, loading and unloading trucks, and unpacking merchandise
- Ability to work variety of shifts

Job summary 9

We are currently looking for an experienced Stock Associate.

Duties & Responsibilities 9

Requirements & Skills 9

Job summary 10

We are seeking a Stock Associate to join our team.

Duties & Responsibilities 10

Loading and unloading of trailers.
Loading in customer vehicles.
Assisting with inventory control and processes.
Keeping the warehouse and showroom organized.
- Attention to detail and ability to prioritize in a fast-paced environment.
- Possess excellent listening skills and the ability to work independently and with a team.
- Perform additional functions that may be assigned at the discretion of management.

Requirements & Skills 10

Must have solid computer skills.
- Must be responsible, dependable, and able to perform general backroom duties.
- High School Diploma or equivalent.
- Must be available to work days, nights, weekends, and some holidays.

Frequently asked questions

What does a stock associate do?

A stock associate is typically a retail worker responsible for managing inventory and ensuring that products are properly stocked on the sales floor or in the stockroom. Their duties may include receiving and unpacking merchandise, organizing products on shelves and racks, restocking and replenishing merchandise as needed, and assisting with inventory control and management. They may also be responsible for processing and fulfilling customer orders, assisting with sales, and ensuring that the store's displays and overall appearance are attractive and well-maintained. Additionally, stock associates may be responsible for handling customer inquiries and providing assistance as needed.

What skills does a stock associate need?

To be successful as a stock associate, you typically need the following skills:

Organizational skills: The ability to organize merchandise, supplies, and equipment is essential for a stock associate, as they will be responsible for ensuring that the store's inventory is always properly stocked and organized.

Attention to detail: A stock associate must have strong attention to detail, as they are responsible for ensuring that products are accurately labeled and priced and that inventory levels are correct.

Physical stamina: The job of a stock associate can be physically demanding, so it's important to have the physical stamina to stand, lift, and move heavy items for extended periods.

Communication skills: Stock associates must have strong communication skills to interact with other team members, customers, and vendors. They need to be able to communicate clearly and effectively to ensure that everyone is on the same page regarding inventory, shipments, and other important details.

Time management: Stock associates must be able to prioritize tasks and manage their time effectively, as they may be responsible for completing multiple tasks simultaneously.

Basic computer skills: Familiarity with basic computer programs like Microsoft Office and inventory management software is helpful for stock associates who may be responsible for maintaining inventory records and fulfilling customer orders.

Customer service: Stock associates may interact with customers, so they should have a customer service mindset and be able to assist customers with their needs when necessary.

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