Quality Auditor Job Description

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Quality Auditor Job Description

Job descriptions
Retail and Consumer Products

Job summary 1

The Quality Analyst will work with leave of absence, disability, accommodations, return to work, workers’ compensation, benefits, and absence management functional areas. The role serves as a subject matter expert in Leave and Accommodation program processes, policies, and standard work, along with system tools to generate a frustration-free experience. As part of DLS, he/she will interact and consult with HR Operations, Risk Management, Environmental Health and Safety, and HR Services. The position may involve collaboration with peers and resources across other global locations, to review current processes and technology.

Duties & Responsibilities 1

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Perform audits of internal administration against the plan, policy, service level agreements, and any regulatory requirements.
Leverage internal tools and processes to track and report status to business partners and leaders. Share results of audits on regular basis as per established frequency and quality standards.
Take end-to-end ownership to collaborate with Operation partners to ensure identified issues are addressed and improvement has been sustained.
Maintain subject matter expertise specific to job function and general industry awareness.
- Reporting of key trends, performing deep dive analysis and collaborating with global stakeholders to share critical insights for further action/ analysis.
- Identify root cause and areas of improvement in the process audited. Provides ideas for process improvements to enhance process efficiency, quality, and customer experience.
- Use critical thinking and demonstrate high ownership while reviewing processes and technology.

Requirements & Skills 1

Job summary 2

The Quality Auditor performs assessments of Company quality systems to determine whether the quality system is in compliance with the established requirements and to evaluate its effectiveness.

Duties & Responsibilities 2

Requirements & Skills 2

Knowledge: A developing professional. Applies company policies and procedures to resolve a variety of issues.
Problem Solving: Develops solutions to a variety of technical problems of moderate scope and complexity where analysis of situation or data requires a review of identifiable factors.
Supervision and Decision Making: Works under general supervision regarding the direction and progress of projects and special assignments. Receives limited instruction on standards issues, and detailed instruction on new assignments. Work is reviewed for soundness of judgment and overall adequacy and accuracy.
Individuals should be proficient in computer word processors like Word, Excel spreadsheets, and graphics.
Good writing and verbal communication skills and familiar with both the scientific and vernacular vocabularies, both in English and Spanish language.
- Teamwork, customer focus oriented, and good interpersonal skills.
- 3 – 5 years of work-related experience with a Bachelor’s degree.
- Certification on quality auditing

Job summary 3

The Quality Auditor provides assistance and service as requested by Production Supervision and Personnel, Process Engineering, Product Service, and Q. Supervisor for the Control and Handling of Non-conforming raw material, work-in-process, finished or returned products.

Duties & Responsibilities 3

Determine defect seriousness/classification by referencing the defect classification list, obtaining technical opinion, processing defects through downstream operations, and submitting defects for ballistics test and/or Chem Lab evaluation.
Identify and determine the defect frequency through sample inspection of suspect containers per established guidelines and procedures.
Tag and segregate non-conforming material.
Document the non-conforming material in the Non-conforming Material PC Database, attaching all pertinent information/data and e-mailing the non-conforming material notice to appropriate/designated plant personnel. When held material has been properly taken care of, the information is to be recorded and the hold closed.
Assist in determining N/C material disposition by referencing the defect disposition protocol list, obtaining technical advice, or designating it for the Material Review Board.
- Sample inspecting non-conforming material after salvage and/or rework.
- Perform periodic stock checks on held materials that are still open and issue follow-up reports on holds that can not be accounted for.
- Assist in determining the source or root cause of quality problems, which may include checking; in-coming raw materials, components, up-stream work-in-process and/or machine quality output, gage problems, Process Records, product drawing or procedure discrepancies, and/or other process problems.

Requirements & Skills 3

An Associate Degree in a technical field, or one (1) or more years of college with acceptable credit courses in mathematics and one (1) or more years of work experience in an applied technical position, or a minimum of a High School education with two (2) or more years work experience as a Technician, Operator, or in an applied technical position.
- Successfully pass required standardized tests and Quality Auditor's test.
- Possess a basic understanding of the general operation and use of computers.
- Possess a basic understanding of spreadsheet software (i.e. Microsoft Excel) and word processing software (i.e. Microsoft Word) and their use.

Job summary 4

We are seeking a Quality Auditor to join our team. The ideal candidate has experience planning and preparing quality assurance procedures and assisting project personnel in quality-related matters.

Duties & Responsibilities 4

Requirements & Skills 4

Bachelor's Degree and 9+ years of related experience, nuclear preferred.
Strong interpersonal/communication skills.
- Strong PC skills including Microsoft applications.
- Detail oriented.
- Ability to obtain and maintain a government-issued clearance.

Job summary 5

We are looking for a highly energetic and collaborative Quality Auditor with about 3-5 years of health plan administration operations experience. This role will report to the Quality Audit Manager or client-specific BPO Manager for Healthcare Platform Solutions. Candidate should have excellent written and verbal communication skills and the ability to liaise with customers organizations and multiple stakeholders to be successful in this role. The Quality Auditor performs audits of an assigned group of transactions (claims, enrollment, premium billing, scanning) and will interact with the client audit team and operational managers daily to report on audit findings, which have an impact on production and quality. This role requires the ability to work both independently with limited supervision and collaboratively in a team environment.

Duties & Responsibilities 5

Perform audit of transactions processed by health plan administration associates for a specific customer.
Be responsible for following the customer quality process and tools for the audit and rebuttal process.
- Share QA results with individual associates, coordinate with operational Team Leads and managers to provide feedback to individuals, clearly identifying errors and opportunities for improvement.
- Collate, compile, and reports both team and individual associates’ QA performance to management and individuals.
- Provide inputs to Training team and Team Leads for up-to-date processing instruction/refresher training needs.

Requirements & Skills 5

Excellent comprehension and communication skills (verbal and written)
0-2 years of applicable health plan operations experience (preferred)
- High proficiency in using MS Excel and PowerPoint
- Good understanding and ability to analyze contractual SLAs and KPIs
- Excellent People skills – the ability to provide feedback in a positive environment

Job summary 6

The Quality Auditor conducts quality audits on sales and production associates to ensure the proper delivery of services to brand, State, Local, and Federal regulations; as well as company process and protocol standards. Review daily reports, sales documents, and production work orders to validate proper documentation and service delivery.

Duties & Responsibilities 6

Conducts field sales and service quality audits as leadership prescribes.
Reviews service tickets, sales documents, daily reports, and customer complaints for proper resolution of issues.
Prepares quality reports and delivers corrective action items to appropriate leadership.
Reviews and assists in the proper development of protocol updates.
Ensures quality outcomes and corrective actions are properly documented and escalated to the proper management as needed.
Assists in the resolution of customer issues as needed.
- Manages the quality audit process and utilizes assessment tools as required by the business.
- Effectively conveys findings of quality audits to appropriate field management and/or team leadership.
- Holds field employees accountable to service delivery expectations and requirements.

Requirements & Skills 6

Job summary 7

The Quality Auditor is responsible for checking and ensuring the quality of outgoing products. The auditor is responsible for performing random finished product audits, reviewing, and disposition of scrap, product testing, and final packaging/ labeling.

Duties & Responsibilities 7

Maintaining a safe and organized workplace.
Confirm quality requirements of finished products meet customer requirements.
- Ability to participate in root cause analysis of safety, quality, and production issues.
- Assist other departments with quality concerns and requirements.
- Other duties as required/specified.

Requirements & Skills 7

High School Diploma or GED required.
Ability to use forklifts, hoists, electrical pallet jacks, etc.
High level of attention to detail.
Ability to lift 30 lbs. frequently and up to 55 lbs. occasionally.
Ability to walk and or constantly stand throughout a shift.
- Ability to frequently bend, lift, climb, etc.
- Basic computer skills.
- Ability to perform basic measurements using calipers, dial indicators, etc.

Job summary 8

The Quality Auditor partners and collaborates with various internal departments to inspect and validate parts to ensure adherence to customer expectations and specifications.

Duties & Responsibilities 8

Verify proper packaging according to packaging plans and/or customer specifications including packing materials (i.e. plastic bags, dividers, etc.), shipping containers, skids, etc.
Inspect and verify shipping labels are accurate, properly applied, and legible.
Verify any special identification and/or other required documentation is applied to the container, if applicable.
Maintain a daily report of inspection activities.
- Communicate any concerns to appropriate Supervisor(s) and Department Manager(s).
- Additional duties as assigned by the Quality Manager.
- The incumbent is responsible for the awareness, understanding, specific responsibilities, and management of the Environmental Management System (EMS) as stated in EMS policy CEVPL.00005.

Requirements & Skills 8

Associates degree or equivalent from a two-year College or technical school; or two to four years related experience and/or training; or equivalent combination of education and experience.
Ability to read, write and speak English effectively along with basic mathematical skills.
Knowledge of molding, paint, or assembly processes preferred.
Ability to distinguish colors based on the Munsell color aptitude test and check adequate visual activity.
Understanding of customer-specific inspection standards such as GM4348M Specification and Ford 3947a2e.
- A well-defined sense of diplomacy, including solid negotiation, conflict resolution, and people management skills.
- Familiarity with Microsoft and Quality Systems.
- Able to work efficiently as a part of a team as well as independently

Job summary 9

The Quality Auditor supports the Quality Assurance group in the Company distribution center by performing product audits, gathering product information, maintaining productivity records, and assisting with line testing/reworks.

Duties & Responsibilities 9

Audit finished goods for proper form, fit, and function
Audit Conversions output to ensure compliance with specifications and bill of materials
Maintain productivity tracking spreadsheets
- Perform both normal and abnormal product testing
- Segregate rejected materials
- Work on rework line when needed

Requirements & Skills 9

High school diploma or general education degree (GED) preferred; six months or more related experience and/or training; or equivalent combination of education and experience
Ability to read and interpret documents such as safety rules, operating instructions, and bills of materials
- Ability to use basic computer software including Outlook, Excel, PkMS, and SAP
- Ability to perform manual labor including lifting and stacking small products
- Ability to work standing up for extended periods of time

Job summary 10

We are looking for a Quality Auditor.

Duties & Responsibilities 10

Requirements & Skills 10

Bachelor's Degree in a technical discipline, microbiology preferred; Certified auditor (ASQ CQA, IRCA, or equivalent)
Minimum of 8 years of experience in the Pharmaceutical industry, with aseptic fill and some medical device experience, preferred. Experience in Quality roles is required.
At least 3 years of lead auditor experience in a Pharma environment
Working knowledge of US FDA regulations (21 CFR 210, 211, and 820)
Working knowledge of other country regulations (examples –Europe, Canada, Latin America, inclusive of Mexico, Australia, etc.) for drugs; preferred for medical device
- Working knowledge of ISO 13485 and 14971, preferred
- Manager of Quality or Quality Area is a plus
- Bi-lingual a plus (English & Spanish)

Frequently asked questions

What are the skills of a quality auditor?

The skills of a quality auditor include a strong understanding of quality management principles and standards, such as ISO 9001, as well as experience in quality auditing methodologies and techniques. They also possess strong analytical and problem-solving skills, attention to detail, and the ability to communicate effectively with different levels of personnel within an organization. Other important skills include time management, organization, and the ability to work independently and as part of a team.

What are the daily duties of a quality auditor?

The daily duties of a quality auditor may vary depending on the organization and industry but generally involve reviewing processes, procedures, and documentation to ensure compliance with quality standards and regulations. They may also conduct audits of products, services, or suppliers, and provide recommendations for improvement. Quality auditors may communicate with stakeholders to discuss audit findings and provide guidance on corrective actions. They may also be responsible for maintaining audit records and generating reports on audit results for management review.

Olivia Powell
Recruiting expert

Last updated Sep 30

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Quality Auditor Job Description

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Frequently asked questions

What are the skills of a quality auditor?

What are the daily duties of a quality auditor?

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