Patient Access Representative Job Description

Job summary 1

We're looking for someone to join our team as a Patient Access Representative who will be responsible for timely and accurate patient registration. Interviews patients for all pertinent account information. Verify all insurance and calculates and collect patient liability amounts. Ensure that all necessary signatures are obtained for treatment. Answer any questions and explain policies clearly. Check for physician orders and attaches them to appropriate patient record to ensure the correct test is received. Print and collate any paperwork needed for each patient for distribution to the unit/department. Escorts patients to his/her area or refers patients to available escorts as needed.

Duties & Responsibilities 1

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Requirements & Skills 1

Job summary 2

The Patient Access Representative is responsible for communicating with patients, participants, and staff to accurately schedule patients for prescribed procedures and gather the necessary demographic, insurance, and clinical information for the procedure.

Duties & Responsibilities 2

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Job summary 3

We are seeking a Patient Access Representative to join our team. The Patient Access Representative communicates with patients, participants, and staff to accurately schedule patients for prescribed procedures. Performs clerical and reception duties associated with patient registration.

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Job summary 4

The Patient Access Representative reports directly to the Revenue Cycle manager and acts as a liaison between patients, patients' relatives, and the organization. Explains policies and procedures to patients and refer them to the proper services. Performs a variety of tasks such as switchboard operation, deposit preparation, petty cash reconciliation, charge entry and reconciliation, co-pay collection, patient registrations, and authorizations/referrals.

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Job summary 5

The Patient Access Representative interviews patients to obtain necessary information, prepare admitting/registration forms, gather insurance information, and perform other clerical/computer operational tasks related to the admitting of inpatients and outpatients coming into the facility at 90% accuracy. If a patient presents for an outpatient service that is typically a scheduled service, route the patient to the Scheduling Representative.

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Job summary 6

The Patient Access Representative facilitates the coordinator of scheduled outpatient services and programs and is responsible for completing and verifying all registration information and collecting the patient's financial responsibility. Provides clerical support. Enters status changes in the computer. Works on routine assignments within defined parameters established guidelines, and precedents. Follows established procedures and receives daily instructions on work.

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Job summary 7

The Patient Access Representative is the first point of contact at the hospital. It serves the patient, the patient's family, and all other visitors in such a manner as to make the visit as comfortable and pleasant as possible. The Patient Access Representative facilitates the patient admission/registration flow, including such activities as patient identification; gathering demographic information; securing third-party, financial, and guarantor information, obtaining required signatures and documents, and entering admission data into the hospital information system.

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Job summary 8

The Patient Access Representative is responsible for receiving initial pre-registration information from the patient, physician, or physician's office.

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Job summary 9

The Patient Access Representative completes an accurate patient registration for inpatient and other hospital services. Manages the inpatient bed assignment process for all admitted patients to facilitate optimal patient throughput and flow.

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Requirements & Skills 9

Job summary 10

This position conducts professional patient interviews obtaining demographic, financial, and biographical information. The Patient Access Representative is responsible for understanding insurance terminology, obtaining information to appropriately bill payors, verifying patient insurance eligibility, confirming benefits eligibility, and gathering statistical information in compliance with federal and state regulations. Complete payment transactions by using proper negotiating techniques to professionally collect money owed by our Patients and Guarantors, including making referrals to appropriate financial resources such as payment plans and lines of credit. The Patient Access Representative is responsible for the delivery of quality performance and service excellence.

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Frequently asked questions

What does a patient access representative do?

A patient access representative is a healthcare professional who is responsible for assisting patients with the process of accessing medical services. They are often the first point of contact for patients and are responsible for ensuring that patients receive high-quality care and can navigate the healthcare system effectively.

The specific duties of a patient access representative may vary depending on the healthcare facility, but generally, they include:

Scheduling appointments and procedures for patients

Registering patients and collecting personal and insurance information

Verifying insurance coverage and obtaining pre-authorization for medical services

Educating patients about their insurance coverage and financial responsibilities

Coordinating referrals to other healthcare providers or services

Providing excellent customer service to patients and their families

Maintaining accurate patient records and ensuring privacy and confidentiality

What makes a patient access representative?

To be a good patient access representative, one should possess several key qualities. Firstly, they should have excellent communication and interpersonal skills, as they will be interacting with patients and their families regularly. They should be able to provide compassionate care and be empathetic toward patients who may be experiencing stress or anxiety.

Attention to detail is also crucial, as patient access representatives are responsible for ensuring that patient information is accurate and up-to-date. They should be able to navigate complex computer systems and software applications with ease and be able to multitask effectively.

Good problem-solving skills are also important, as patient access representatives may need to address issues related to insurance coverage or patient eligibility. They should be able to work collaboratively with other healthcare professionals and be committed to providing excellent patient care.

Lastly, a good patient access representative should possess a strong work ethic, be reliable and punctual, and be able to work independently with minimal supervision. They should also be committed to ongoing learning and professional development to stay current with changes in the healthcare industry.

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