Medical Scheduler Job Description

Question

Medical Scheduler Job Description

Job descriptions
Healthcare and Medical

Job summary 1

The Medical Scheduler will be responsible for providing a world-class patient and family-centered experience across the continuum that contributes to customer satisfaction/retention, exceptional quality/value, and financial health in a high-performance contact center environment. This position requires high-quality customer service assistance when responding to inquiries about a variety of clinics under the Health Center umbrella. Medical Schedulers will be responsible for scheduling and registering appointments for the Health Center utilizing all available informational tools and websites. Calls may consist of requests for appointment scheduling and/or registration of Health Center Patients.

Duties & Responsibilities 1

special offer

Download PDF with all 10 Medical Scheduler Job Descriptions

100Hires
eBook

Free Guide:

The Ultimate guide
to recruiting

Answer calls promptly, politely, and professionally.
Obtain and enter accurate demographic information into Health Center System application
Accurately schedule and register patients for appointments utilizing Health Center System software
Accurately communicate the appointment date, time, location, and the provider name to the patient
Answer questions and offer other information, as requested, to provide patient-focused service and a positive impression of the organization
Escalate calls appropriately to Leadership and Triage Nurses
- Maintain up-to-date knowledge of Health Centers' policies and procedures as they apply
- Adhere to the HIPAA (Privacy Act) as it relates to the confidentiality of information released with policies and procedure
- Performs other duties as assigned by Leadership.

Requirements & Skills 1

Job summary 2

We have an excellent opportunity for a Medical Scheduler to join our team. The Medical Scheduler will schedule all requested appointments and secure all medical records for those appointments. The ideal candidate will have experience scheduling medical appointments and/or procedures in a multi-specialty clinic, provider's office, or hospital setting.

Duties & Responsibilities 2

Assist with reviewing medical records and authorization scenarios in support of clients and patients.
Schedule and verify appointments.
Assist with maintaining a calendar and utilizing technology to maximize efficiencies of the scheduling process.
Demonstrate skills in accuracy and multitasking while working to impact the progress within the daily workload and adhere to internal deadlines.
Maintain confidentiality when managing medical records, patient data, and hospital processes.
- Demonstrate a high comfort level in working with large volumes of data.
- Demonstrate strong attention to detail and a commitment to customer service throughout the scheduling process.
- Additional duties and specific projects as assigned.

Requirements & Skills 2

High School diploma or higher.
Minimum of two (2) years of recent experience scheduling appointments and/or procedures in a multi-specialty clinic, provider's office, or hospital setting.
- Ability to prioritize and meet deadlines is critical in this role.
- Strong working knowledge of medical terminology while possessing strong verbal and written communication skills.
- Proficiency in Microsoft Office Suite required.

Job summary 3

The Medical Scheduler serves as the primary contact for patients and other customers on scheduling an appointment, reaching their provider, Care Team, or asking general questions involving Company. The Medical Scheduler is responsible for ensuring that all necessary data is entered properly, accurately, and thoroughly. The Medical Scheduler is responsible for communicating to the patient pertinent information about Company programs and services, financial balances, instructions, and/or information needed before the scheduled appointment. The Medical Scheduler provides exemplary customer service to both internal and external customers and strives to continuously improve service delivery.

Duties & Responsibilities 3

Requirements & Skills 3

High school diploma or equivalent is required. College, vocational/technical training, or certification preferred.
1-year previous experience in a call center environment and/or 1-year experience in a medical/dental office setting preferred.
Knowledge of electronic health records software or equivalent preferred.
Medical Assistant experience preferred.
Good verbal and written communication skills.
Excellent data entry skills.
- Ability to effectively handle multiple tasks in a fast-paced environment.
- Basic knowledge of Microsoft applications.
- Medical and Dental terminology knowledge preferred.

Job summary 4

We're Medical Scheduler responsible for scheduling, patient communication, and education for all appointments and procedures for assigned departments. Answered phone calls from patients, schedule appointments or procedures, and obtain appropriate and accurate data upon scheduling.

Duties & Responsibilities 4

Requirements & Skills 4

High School Diploma OR GED equivalent
1+ years of medical experience (education or on-the-job)
6+ months of call center experience
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
- Ability to accurately and appropriately document messages in a medical record
- Capable of sitting for long periods
- Full COVID-19 vaccination is an essential requirement of this role

Job summary 5

Medical Schedulers' main responsibility is making patient appointments using EMR- E-Clinical Works, but they may perform other tasks as well: gathering patient information, handling insurance documentation, and front desk operations.

Duties & Responsibilities 5

Answer a high volume of phone calls triaged emergencies and directed other calls to appropriate departments
Manage high-volume workload, effectively prioritizing tasks to remain organized, promoting prompt and courteous service and compliance with all policies
- Expertise in navigating insurance company websites to obtain preauthorizations and referrals to confirm coverage and resolve issues
- Coordinated scheduling among multiple parties, including patients, physicians, and facilities to accommodate preferences and urgency
- Maintained supply of all printed materials by proofreading and ordering all business-related documents

Requirements & Skills 5

High school diploma/GED required
Associate degree preferred
1+ years’ experience in healthcare
Familiarity with Electronic Medical Records, such as Eclinical Works (ecw) - preferred
Ability to handle a fast-paced environment and prioritize tasks based on importance
- Excellent communication and problem-solving skills
- Microsoft Office and desktop publishing software
- Bilingual preferred

Job summary 6

We're looking for a full-time experienced Medical Scheduler to join our team! Our practice offers a culture that is focused on patients and employees, and we strive to provide our staff with a work/life balance. We foster an environment that is supportive, positive, and focuses on teamwork. We offer competitive salaries and a comprehensive employee benefits package.

Duties & Responsibilities 6

Scheduling patient appointments and treatments internally
Working collaboratively with external healthcare partners to schedule appointments for procedures, imaging, and other services.
Providing courteous, professional, and efficient service to our patients.

Requirements & Skills 6

Previous experience in a relevant healthcare environment - scheduling medical office visits, treatments, imaging, and other services.
NextGen experience preferred.
- Polite demeanor and client service skills
- Ability to manage multiple priorities well and follow-through
- Strong attention to detail

Job summary 7

We are seeking a(an) Medical Scheduler for our team to ensure that we continue to provide all patients with high-quality, efficient care. Did you get into our industry for these reasons? We are an amazing team that works hard to support each other and are seeking a phenomenal addition like you who feels patient care is as meaningful as we do. We want you to apply! Seeking a Medical Scheduler who is responsible for the accurate scheduling of surgical and other procedures in the various surgical and procedural areas.

Duties & Responsibilities 7

Coordinates the scheduling of procedures with physicians, physician offices, and anesthesiologists according to established scheduling guidelines.
Ensures necessary equipment is available for all scheduled procedures.
Communicates additions, cancellations, and special requests of schedule to all appropriate parties.
- Collects patient demographic and insurance data at the time of procedure scheduling.
- Utilizes the computerized scheduling system and supports updates as available.
- Serves as a preceptor to new employees.

Requirements & Skills 7

Education: High School Graduate or GED preferred. Secretarial, computer and clerical skills acquired through formal education and training are also preferred.
Experience: Six months experience in office functions acquired through hospital or medical office work preferred. Ability to utilize basic office equipment, including computer terminals.

Job summary 8

The Administrative Assistant for Medical Services performs moderately complex, self-directed clerical and administrative assistance for the Department, and will serve as Medical Scheduler for the Department. Schedules medical appointments for individuals served. Responds to routine and non-routine inquiries regarding rules, regulations, policies, and procedures. Serves as the receptionist for the Medical Services Department providing assistance and answering inquiries from employees, persons served, and other entities daily. Maintains department filing system; orders supplies for the medical services department and other departments as designated. Tracks and processes documentation. Completion of work requires occasionally originating new methods and/or techniques and decisions are varied but based on guidelines. Works under the general supervision of the Medical Services Director with moderate latitude for the use of initiative and independent judgment. Work is subject to review by the Medical Services Director. Performs other duties as assigned.

Duties & Responsibilities 8

Attends work regularly and may be required to work a specific shift schedule or, at times, even a rotating schedule, extended shift, and overtime by agency leave policy and performs other duties as assigned
Schedule medical appointments for persons served
Receptionist, good phone etiquette
Prepare, create, and maintain Word/Excel/Outlook documents
Create packets for off campus appointments
- Office Management
- Scheduling, multi-tasking, organization
- Filing

Requirements & Skills 8

Job summary 9

The Medical Scheduler will be responsible for indexing medical imaging orders and assisting patients and physicians by answering general questions and transferring calls to the appropriate department.

Duties & Responsibilities 9

Schedule Appointments for patients
Capture and enter accurate patient demographics including insurance
Reviews appointment information; including date, time, location, referring provider, exam, and prep information
Maintains accurate and confidential patient records following HIPAA guidelines and regulations
Acts as liaison for the patient and the scheduling department
Provides quality customer service by correctly answering questions
- Helps the referring community by acting as a liaison for referring practice and Radiologist
- Responsible for maintaining customer call logs, ensuring that details are maintained, and others can easily interpret activities performed, or tasks pending
- Other responsibilities as directed by supervisor and/or manager.

Requirements & Skills 9

Education: High School Diploma or GED
- Bilingual skills needed.
- Computer Skills: Understanding and ability to utilize computer applications, phone systems, and other electronic resources as needed.
- Experience: Call Center or Healthcare setting experience preferred but not required

Job summary 10

We are looking for a Medical Scheduler.

Duties & Responsibilities 10

Scheduling phone and faxed requests in a prompt and courteous manner
Managing difficult and interdepartmental scheduling with minimal delay to the customer
- Correctly utilize scheduling features of the Meditech system and accurately enter all mandatory information
- Providing instructions to patients and physician’s staff on test preparation and registration information
- Managing daily operations including but not limited to: Meditech, Orders Management System, Call Center Equipment (phones, etc.), fax machines, printers

Requirements & Skills 10

High school diploma/GED preferred
1 year in scheduling or equivalent environment required

Frequently asked questions

What Is The Description Of a medical scheduler?

A medical scheduler, also known as a medical appointment scheduler or medical receptionist, is an individual who is responsible for managing patient appointments in a healthcare setting. Their primary role involves scheduling patient appointments, managing doctors' calendars, and handling patient inquiries over the phone or in person.

Here's a general job description for a medical scheduler:

Duties and Responsibilities:

Appointment Scheduling: Medical schedulers are responsible for scheduling patient appointments for examinations, tests, surgeries, or consultations. They must coordinate with physicians, medical staff, and patients to ensure appointments are scheduled at convenient times and within appropriate timeframes for specific procedures or tests.

Calendar Management: They manage the calendars of doctors and other medical staff, ensuring they are not overbooked and have sufficient time for each patient.

Patient Communication: They are often the first point of contact for patients, answering phone calls, emails, or in-person inquiries about appointments, procedures, or general information. They should be able to provide clear and accurate information to patients.

Data Entry: Medical schedulers typically input and update patient information in a healthcare database or electronic health records (EHR) system. This might include contact information, medical history, and appointment details.

Patient Check-In/Check-Out: In some settings, medical schedulers might also handle patient check-in and check-out procedures, confirming appointments, and informing medical staff of patient arrivals.

Insurance Verification: They may verify patients' insurance information and coverage for certain procedures, liaising with insurance companies as needed.

Skills and Qualifications:

Organizational Skills: Medical schedulers need excellent organizational skills to manage appointments effectively and maintain orderly patient records.

Communication Skills: They need strong interpersonal and communication skills to interact with patients, medical staff, and insurance companies.

Computer Proficiency: They should be comfortable using scheduling software, EHR systems, and other computer systems used in healthcare settings.

Customer Service Skills: Medical schedulers often interact with patients under stressful circumstances and need to provide empathetic and efficient customer service.

Attention to Detail: Accuracy is essential when scheduling appointments, updating patient records, and verifying insurance information.

Problem-Solving Skills: They must be able to resolve scheduling conflicts and other issues that arise in a fast-paced medical environment.

Depending on the specific role and healthcare setting, a medical scheduler may require knowledge of medical terminology, HIPAA regulations, and specific scheduling software. Prior experience in a healthcare or customer service role can be beneficial.

What Does A medical scheduler Do?

A medical scheduler plays a vital role in coordinating and managing appointments in a healthcare setting. They serve as the liaison between the patient and the healthcare providers (doctors, nurses, technicians, etc.) to ensure that the scheduling process is smooth and efficient. Here are some of the typical duties and responsibilities of a medical scheduler:

Scheduling Appointments: Their primary duty is to schedule patient appointments. This involves setting up times for consultations, medical procedures, follow-up visits, and other services. They work closely with doctors and other healthcare providers to coordinate schedules and prevent overbooking.

Managing Calendars: They manage the calendars of multiple healthcare providers, ensuring an efficient flow of appointments and accommodating schedule changes when necessary.

Patient Communication: Medical schedulers are often the first point of contact for patients. They answer patient inquiries regarding appointments, procedures, or general information. They also notify patients of upcoming appointments and remind them of any preparation necessary.

Data Entry and Record Keeping: They input and update patient information in a healthcare database or electronic health records (EHR) system. They ensure that patient data, including contact information, medical history, and appointment details, is accurate and up-to-date.

Coordination with Other Staff: They work closely with other administrative and medical staff to ensure the clinic or medical facility runs smoothly. This includes informing doctors and nurses of daily schedules, coordinating with lab technicians for tests, and working with medical billing staff to ensure accurate billing for scheduled procedures.

Insurance Verification: In some roles, medical schedulers verify patients' insurance coverage. They may need to contact insurance companies to confirm coverage details and ensure procedures are covered.

Handling Patient Check-In/Check-Out: Depending on the size and structure of the healthcare facility, they may also be responsible for managing patient check-in and check-out procedures. This can include verifying patient identity, confirming appointment details, and notifying relevant medical staff of patient arrivals and departures.

In all their duties, a medical scheduler aims to provide efficient, patient-focused service, ensuring that patients can access the care they need when they need it. They play a crucial role in maintaining the smooth operation of the healthcare facility.

We use cookies to offer you our service. By continuing to use this site, you consent to our use of cookies as described in our policy