Medical Scheduler Job Description template and pdf with duties [2023]

Job summary 1

The Medical Scheduler will be responsible for providing a world-class patient and family-centered experience across the continuum that contributes to customer satisfaction/retention, exceptional quality/value, and financial health in a high-performance contact center environment. This position requires high-quality customer service assistance when responding to inquiries about a variety of clinics under the Health Center umbrella. Medical Schedulers will be responsible for scheduling and registering appointments for the Health Center utilizing all available informational tools and websites. Calls may consist of requests for appointment scheduling and/or registration of Health Center Patients.

Duties & Responsibilities 1

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Answer calls promptly, politely, and professionally.
Obtain and enter accurate demographic information into Health Center System application
Accurately schedule and register patients for appointments utilizing Health Center System software
Accurately communicate the appointment date, time, location, and the provider name to the patient
Answer questions and offer other information, as requested, to provide patient-focused service and a positive impression of the organization
Escalate calls appropriately to Leadership and Triage Nurses
- Maintain up-to-date knowledge of Health Centers' policies and procedures as they apply
- Adhere to the HIPAA (Privacy Act) as it relates to the confidentiality of information released with policies and procedure
- Performs other duties as assigned by Leadership.

Requirements & Skills 1

Job summary 2

We have an excellent opportunity for a Medical Scheduler to join our team. The Medical Scheduler will schedule all requested appointments and secure all medical records for those appointments. The ideal candidate will have experience scheduling medical appointments and/or procedures in a multi-specialty clinic, provider's office, or hospital setting.

Duties & Responsibilities 2

Assist with reviewing medical records and authorization scenarios in support of clients and patients.
Schedule and verify appointments.
Assist with maintaining a calendar and utilizing technology to maximize efficiencies of the scheduling process.
Demonstrate skills in accuracy and multitasking while working to impact the progress within the daily workload and adhere to internal deadlines.
Maintain confidentiality when managing medical records, patient data, and hospital processes.
- Demonstrate a high comfort level in working with large volumes of data.
- Demonstrate strong attention to detail and a commitment to customer service throughout the scheduling process.
- Additional duties and specific projects as assigned.

Requirements & Skills 2

High School diploma or higher.
Minimum of two (2) years of recent experience scheduling appointments and/or procedures in a multi-specialty clinic, provider's office, or hospital setting.
- Ability to prioritize and meet deadlines is critical in this role.
- Strong working knowledge of medical terminology while possessing strong verbal and written communication skills.
- Proficiency in Microsoft Office Suite required.

Job summary 3

The Medical Scheduler serves as the primary contact for patients and other customers on scheduling an appointment, reaching their provider, Care Team, or asking general questions involving Company. The Medical Scheduler is responsible for ensuring that all necessary data is entered properly, accurately, and thoroughly. The Medical Scheduler is responsible for communicating to the patient pertinent information about Company programs and services, financial balances, instructions, and/or information needed before the scheduled appointment. The Medical Scheduler provides exemplary customer service to both internal and external customers and strives to continuously improve service delivery.

Duties & Responsibilities 3

Requirements & Skills 3

High school diploma or equivalent is required. College, vocational/technical training, or certification preferred.
1-year previous experience in a call center environment and/or 1-year experience in a medical/dental office setting preferred.
Knowledge of electronic health records software or equivalent preferred.
Medical Assistant experience preferred.
Good verbal and written communication skills.
Excellent data entry skills.
- Ability to effectively handle multiple tasks in a fast-paced environment.
- Basic knowledge of Microsoft applications.
- Medical and Dental terminology knowledge preferred.

Job summary 4

We're Medical Scheduler responsible for scheduling, patient communication, and education for all appointments and procedures for assigned departments. Answered phone calls from patients, schedule appointments or procedures, and obtain appropriate and accurate data upon scheduling.

Duties & Responsibilities 4

Requirements & Skills 4

High School Diploma OR GED equivalent
1+ years of medical experience (education or on-the-job)
6+ months of call center experience
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
- Ability to accurately and appropriately document messages in a medical record
- Capable of sitting for long periods
- Full COVID-19 vaccination is an essential requirement of this role

Job summary 5

Medical Schedulers' main responsibility is making patient appointments using EMR- E-Clinical Works, but they may perform other tasks as well: gathering patient information, handling insurance documentation, and front desk operations.

Duties & Responsibilities 5

Answer a high volume of phone calls triaged emergencies and directed other calls to appropriate departments
Manage high-volume workload, effectively prioritizing tasks to remain organized, promoting prompt and courteous service and compliance with all policies
- Expertise in navigating insurance company websites to obtain preauthorizations and referrals to confirm coverage and resolve issues
- Coordinated scheduling among multiple parties, including patients, physicians, and facilities to accommodate preferences and urgency
- Maintained supply of all printed materials by proofreading and ordering all business-related documents

Requirements & Skills 5

High school diploma/GED required
Associate degree preferred
1+ years’ experience in healthcare
Familiarity with Electronic Medical Records, such as Eclinical Works (ecw) - preferred
Ability to handle a fast-paced environment and prioritize tasks based on importance
- Excellent communication and problem-solving skills
- Microsoft Office and desktop publishing software
- Bilingual preferred

Job summary 6

We're looking for a full-time experienced Medical Scheduler to join our team! Our practice offers a culture that is focused on patients and employees, and we strive to provide our staff with a work/life balance. We foster an environment that is supportive, positive, and focuses on teamwork. We offer competitive salaries and a comprehensive employee benefits package.

Duties & Responsibilities 6

Scheduling patient appointments and treatments internally
Working collaboratively with external healthcare partners to schedule appointments for procedures, imaging, and other services.
Providing courteous, professional, and efficient service to our patients.

Requirements & Skills 6

Previous experience in a relevant healthcare environment - scheduling medical office visits, treatments, imaging, and other services.
NextGen experience preferred.
- Polite demeanor and client service skills
- Ability to manage multiple priorities well and follow-through
- Strong attention to detail

Job summary 7

We are seeking a(an) Medical Scheduler for our team to ensure that we continue to provide all patients with high-quality, efficient care. Did you get into our industry for these reasons? We are an amazing team that works hard to support each other and are seeking a phenomenal addition like you who feels patient care is as meaningful as we do. We want you to apply! Seeking a Medical Scheduler who is responsible for the accurate scheduling of surgical and other procedures in the various surgical and procedural areas.

Duties & Responsibilities 7

Coordinates the scheduling of procedures with physicians, physician offices, and anesthesiologists according to established scheduling guidelines.
Ensures necessary equipment is available for all scheduled procedures.
Communicates additions, cancellations, and special requests of schedule to all appropriate parties.
- Collects patient demographic and insurance data at the time of procedure scheduling.
- Utilizes the computerized scheduling system and supports updates as available.
- Serves as a preceptor to new employees.

Requirements & Skills 7

Education: High School Graduate or GED preferred. Secretarial, computer and clerical skills acquired through formal education and training are also preferred.
Experience: Six months experience in office functions acquired through hospital or medical office work preferred. Ability to utilize basic office equipment, including computer terminals.

Job summary 8

The Administrative Assistant for Medical Services performs moderately complex, self-directed clerical and administrative assistance for the Department, and will serve as Medical Scheduler for the Department. Schedules medical appointments for individuals served. Responds to routine and non-routine inquiries regarding rules, regulations, policies, and procedures. Serves as the receptionist for the Medical Services Department providing assistance and answering inquiries from employees, persons served, and other entities daily. Maintains department filing system; orders supplies for the medical services department and other departments as designated. Tracks and processes documentation. Completion of work requires occasionally originating new methods and/or techniques and decisions are varied but based on guidelines. Works under the general supervision of the Medical Services Director with moderate latitude for the use of initiative and independent judgment. Work is subject to review by the Medical Services Director. Performs other duties as assigned.

Duties & Responsibilities 8

Attends work regularly and may be required to work a specific shift schedule or, at times, even a rotating schedule, extended shift, and overtime by agency leave policy and performs other duties as assigned
Schedule medical appointments for persons served
Receptionist, good phone etiquette
Prepare, create, and maintain Word/Excel/Outlook documents
Create packets for off campus appointments
- Office Management
- Scheduling, multi-tasking, organization
- Filing

Requirements & Skills 8

Job summary 9

The Medical Scheduler will be responsible for indexing medical imaging orders and assisting patients and physicians by answering general questions and transferring calls to the appropriate department.

Duties & Responsibilities 9

Schedule Appointments for patients
Capture and enter accurate patient demographics including insurance
Reviews appointment information; including date, time, location, referring provider, exam, and prep information
Maintains accurate and confidential patient records following HIPAA guidelines and regulations
Acts as liaison for the patient and the scheduling department
Provides quality customer service by correctly answering questions
- Helps the referring community by acting as a liaison for referring practice and Radiologist
- Responsible for maintaining customer call logs, ensuring that details are maintained, and others can easily interpret activities performed, or tasks pending
- Other responsibilities as directed by supervisor and/or manager.

Requirements & Skills 9

Education: High School Diploma or GED
- Bilingual skills needed.
- Computer Skills: Understanding and ability to utilize computer applications, phone systems, and other electronic resources as needed.
- Experience: Call Center or Healthcare setting experience preferred but not required

Job summary 10

We are looking for a Medical Scheduler.

Duties & Responsibilities 10

Scheduling phone and faxed requests in a prompt and courteous manner
Managing difficult and interdepartmental scheduling with minimal delay to the customer
- Correctly utilize scheduling features of the Meditech system and accurately enter all mandatory information
- Providing instructions to patients and physician’s staff on test preparation and registration information
- Managing daily operations including but not limited to: Meditech, Orders Management System, Call Center Equipment (phones, etc.), fax machines, printers

Requirements & Skills 10

High school diploma/GED preferred
1 year in scheduling or equivalent environment required