Implementation Manager Job Description

Job summary 1

The Implementation Manager is responsible for managing new business implementations. They serve as the business owner and leader of these implementations and are accountable for delivering business results. This role supports the ongoing needs of the business while ensuring best practices implemented throughout the organization. Provide technical oversight of the products’ installation environment, maintenance of the system to ensure reliable performance. Advocate continuous improvement methodologies and tools across the business and responsible for facilitating project identification and implementation in coordination with facility operations.

Duties & Responsibilities 1

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Requirements & Skills 1

Job summary 2

The Implementation Manager will be responsible for assisting self-serve prospects from evaluation through thirty day onboarding and supporting the Enterprise sales process as a solutions architect. This position is ideal for someone with a knack for consultative sales, familiarity with the software development life cycle and a passion for delivering an exceptional customer experience.

Duties & Responsibilities 2

Requirements & Skills 2

Job summary 3

The Implementation Manager has overall responsibility for the end-to-end management of the implementation process and key deliverables for clients. They develop and negotiate the implementation plan for sold accounts and monitor progress against timeline due dates. Will interact directly with clients, insurance producers, sales, client management and other internal business units as needed to design and develop communication/enrollment strategies.

Duties & Responsibilities 3

Requirements & Skills 3

Job summary 4

The Implementation Manager provides world-class customer service to our Business Partners, Employers, Agents, Brokers, Insurance Carriers, TPAs, employer relationships and channel partners. Provides support to external sales and growth team as needed throughout the implementation. Using a consultative approach, you will onboard our largest employers, develop an optimal plan design to meet their business need, create and maintain a formal implementation plan, and deliver on quality execution and employer satisfaction.

Duties & Responsibilities 4

Requirements & Skills 4

Job summary 5

We are looking for an Implementation Manager to drive fast, efficient, and delightful on-boarding for new customers. Working in partnership with customer success, integrations, and sales teams, you’ll own the strategic on-boarding process including: managing timelines, projects, stakeholder alignment, and expectation setting across internal and external teams. Ideal candidates have the ability to understand the technical complexity, a keen sense for managing people, and a great ability to get stuff done. Deep curiosity and the ability to go above and beyond to tackle big problems are key!

Duties & Responsibilities 5

Requirements & Skills 5

Job summary 6

The Implementation Manager is responsible for supporting and/or leading the onboarding and installation of life, disability and supplemental health products within Compamy and Individual operations. The Implementation Manager will support a team of Senior Implementation Managers helping to facilitate each installation by initiating the implementation process, preparing the installation materials for the employer, reviewing and validating documents as well as leading small scale end-to-end group implementations for small business groups, expatriates, and key accounts. In addition, the Implementation Manager will be required to provide ongoing service support to our customers, brokers, sales and internal partners post installation.

Duties & Responsibilities 6

Requirements & Skills 6

Job summary 7

We are seeking an Implementation Manager to join our growing team. The Implementation Manager is responsible for overseeing Company’s Project Management team. You will support the rapid scaling of our department. You will need to master handling multiple tasks across various channels. You will ensure that clients enjoy a successful onboarding experience and are set up to start using the product successfully. You will have exceptional communication skills, resourcefulness, the ability to work well with a diverse range of personalities and perspectives, and the desire for continuous improvement.

Duties & Responsibilities 7

Requirements & Skills 7

Job summary 8

The Implementation Manager serves as the Project Manager for implementing new clients, additional products to current clients and data processor conversion. They must serve as the liaison between Clients, Staff, and Operations to ensure the accurate and timely implementation of new clients, products, and services.

Duties & Responsibilities 8

Requirements & Skills 8

Job summary 9

The Implementation Manager will be responsible for partnering with project management, technical delivery, and training to ensure delivery of the commitments we make to our clients.

Duties & Responsibilities 9

Requirements & Skills 9

Job summary 10

The Implementation Manager (IM) position has the primary goal of ensuring successful and high quality implementations of new accounts according to client needs, objectives, and contract specifications. The IM is responsible for managing personnel allocated to the implementation, ensuring the accomplishment of major milestones, partnering with the client to optimize scribe utilization and workflow, and maintaining on-the-ground operations that serve the overall best interest of the implementation. Through quality assurance measures, productive communication, necessary site visits, and interdepartmental coordination, the IM will ensure that each account is implemented successfully.

Duties & Responsibilities 10

Requirements & Skills 10

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