Hotel Manager Job Description

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Hotel Manager Job Description

Job descriptions
Hospitality and Tourism

Job summary 1

We are looking for a Hotel Manager. This position has active participation in profit maximization, guest satisfaction, revenue, and operational effectiveness. The Hotel Manager analyzes operating information to achieve budgeted labor, supplies, materials, and other cost standards. The Hotel Manager possesses a strong working knowledge of all areas of the hotel. He has experience making critical decisions with a proven track record of managing, motivating, and leading a full-service hotel team.

Duties & Responsibilities 1

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Requirements & Skills 1

Must have strong leadership, high customer service, and relationship-building skills
- Possesses strong organizational, written, and verbal skills
- 3 years: At least 3 years as Hotel manager or Assistant General Manager
- Experience in hiring, training, supervision, forecasting, budget preparation, and cost control in expense management and labor

Job summary 2

The Hotel Manager is responsible for consistently delivering results that contribute to the mission and overall success of the hotel, by accomplishing performance objectives focused on business revenues, guest and associate satisfaction, and effectiveness and efficiencies.

Duties & Responsibilities 2

Work directly with the hotel's Management Team to manage all activities of the property including employees, maintenance, sales, and profit/loss controls.
Work closely Executive Team of the hotel to ensure maximizing profitability.
Role includes goal setting, recruiting, developing, and retaining associates, labor expense control, control of general expenses, and resolving guest-related issues by the company goals.
The Hotel Manager will coordinate, direct and manage the hotel operation to achieve maximum profitability, ensure guest satisfaction, protect the financial assets of the business, and maintain the building.
- The Hotel Manager will direct and manage property operations to assure optimum performance and continual improvement in the five Key Result Areas (guest service, associate satisfaction, sales/marketing, property appearance, and profit/financial control).
- The Hotel Manager will oversee HR matters including interviewing, hiring, training, assigning work, coaching/counseling, and performance management.
- Ensure that product quality standards are met in all areas of the hotel as it relates to the appearance, levels of maintenance, and cleanliness; establish and maintain preventative maintenance programs to protect the physical assets of the hotel.

Requirements & Skills 2

Job summary 3

The Hotel Manager will be responsible for ensuring optimal performance and continuous growth. This position coordinates directs and manages all employees and operations to achieve profitability, guest satisfaction, and efficiency.

Duties & Responsibilities 3

Create an environment for principal and their guests of superior standards
Maintain the highest quality of staff through effective hiring, retention, coaching, succession planning, and training
- Ensure the property is well maintained via regular inspections and preventative maintenance
- Manage inventory, operating expenses, and hotel room sales to drive revenue targets
- Ensure all property, employees and all

Requirements & Skills 3

Highend-Luxury experience
3-10 years experience in a managerial or supervisory role in the hotel industry
Bachelor's Degree in Business Management or Business Administration preferred; Associate's Degree required
- Experience in the front office, housekeeping, and maintenance is required
- Must be proficient in Microsoft Suite;Security and facility maintenance protocols
- Knowledge of mechanical/electrical/plumbing systems a plus

Job summary 4

The Hotel Manager is the main leader at the location, providing leadership to all Managers and staff and making sure the location functions optimally while achieving all financial, revenue, and experience goals.

Duties & Responsibilities 4

Supervise the functioning of all product areas of the location (Front of the House, Back of the House, F&B, Kitchen, CoWork, Experience) optimizing all opportunities
Connect with the Country and Global Product leads to ensure the proper functioning of products in the location.
Ensure the location is properly stocked with all the necessary supplies and equipment.
- Manage the location’s P&L and reporting ensuring that all revenue, costs, and data are consistent across all channels
- Ensure proper accounting recording and compliance with local accounting legalities
- Ensure compliance with all location-applicable laws and practices and report all issues that arise or may disrupt the business

Requirements & Skills 4

Prior experience running a hotel or restaurant and leading multiple departments and supervisors
Sound financial management skills
Excellent communication skills
English fluent and Native Language of the Location
Experience working in multicultural environments (preferred)
- Sound understanding of processes and operational efficiency
- Strong people management and negotiation skills
- Solid abilities for reporting and analyzing information for decision making

Job summary 5

We are now seeking a Hotel Manager to join our team. This position is responsible for managing daily hotel operations to achieve planned goals for revenue and profit while maintaining standards for guest satisfaction, employee satisfaction, quality assurance, and asset protection; providing leadership, training, direction, and support to hotel employees; maintaining a high-quality product.

Duties & Responsibilities 5

Provide the Revenue Management Department with information that includes a market analysis of competitors’ rates by market segment for weekdays and weekends and a forecast of local market conditions and special events that may impact occupancy and rate.
Support sales efforts as directed by the Regional Vice President and the corporate sales organization.
Train front desk staff to perform selling techniques and procedures for current promotions successfully.
- Provide input to the annual budget by forecasting changes in operating expenses and labor costs.
- Use business forecasts to manage costs by scheduling labor by staffing guidelines, control other expenses by business demand levels, and control utility expenses by energy management and building operations standards.
- Execute company policies and procedures for purchasing.

Requirements & Skills 5

Job summary 6

The Hotel Manager ensures that the facility operates smoothly and in a high state of cleanliness and provides strong leadership and supervision to the staff. He or she manages and trains the staff to ensure they provide exceptional service to customers in a timely, courteous, efficient, and accurate manner. The Hotel Manager is responsible for overseeing all operational and financial performance, including effective financial management and marketing initiatives. The ideal candidate for this position has a bachelor's degree in Hotel Management, Business Administration, or a related field (preferred), three years of progressively responsible management experience, previous hotel management experience, strong supervisory and management skills with high customer service expectations, financial analysis (P&L) experience, and outstanding leadership qualities. Fluent English speaking and written communication skills, good time management skills, and professional dress, speech, and behavior are all required for this position.

Duties & Responsibilities 6

Oversees the management and daily operations across all departments
Ensures stated goals are met
Manages budget and finances
Manages and maintains the property, which includes ensuring the building/grounds are kept in a clean and safe condition, that all systems are maintained according to set schedules/procedures, etc.
Manages and mentors staff, including recruiting/hiring/training all employees, overseeing HR/payroll, managing issues of discipline/termination, ensuring ongoing training/education, etc.
- Monitors sales and marketing initiatives and activities
- Ensures compliance with all applicable federal and state laws and all company policies
- Addresses customer concerns and issues

Requirements & Skills 6

College degree in Hotel Management or a related field
Three years progressively responsible management experience
Previous hotel experience required
Experience in supervising and managing staff
Knowledge of budgeting, forecasting, staffing, and scheduling
Strong financial acumen and P&L accountability experience
- Excellent computer and Microsoft Office skills
- Experienced with business applications, including payroll, scheduling, and accounting software
- Excellent communication skills, verbal and written

Job summary 7

To supervise the operation of the Inn as efficiently as possible. To hire and or train qualified staff to produce the highest volume of sales and affect the greatest profit while maintaining a high degree of public satisfaction, confidence, and prestige in the service and quality of the hotel. To follow Hotel policies and procedures. To remain competitive in every area and to produce and achieve budgetary goals. To maintain high employee morale. Supervise and participate in the operations of the hotel to achieve the desired sales and profit goals. To deal with guests, potential guests, and community leaders. To maintain the highest ethical standards of operation and quality of services and facilities for the hotel. To ensure a good working relationship with the Food and Beverage Department by overseeing and guiding the staff through open communications and at times "hands-on" participation.

Duties & Responsibilities 7

Requirements & Skills 7

Job summary 8

You have a proven track record of success in hotel management and you want to grow, taking your career to the next level. As a Hotel Manager for our hotel, you’ll have the opportunity to apply what you know, strengthen as a leader, and much more.

Duties & Responsibilities 8

Oversee all aspects of operations by exercising demonstrated knowledge and experience in all phases of hotel management, including sales and marketing, human resources, food and beverage, budget and forecast management, rooms, housekeeping, and maintenance.
- Provide the vision, leadership, and strategy to inspire your associates to deliver exceptional service and drive financial success. You have a strong hotel management background and an obvious passion for the hospitality industry. Your passion for service is contagious and you are a natural coach that loves to build effective teams and inspires individuals to do their best.
- Enable innovation and drive results. You execute successful sales and marketing campaigns, understand dynamic revenue management, and can drive profit to the bottom line through strong financial controls.
- Build a rapport with ownership. You partner closely with your owner and work to understand their priorities and exceed their expectations.

Requirements & Skills 8

To be successful in this role, you must be able to read, write, and verbally communicate effectively and professionally in English with associates, guests, and ownership.
- You must be able to deal with difficult situations and people while exhibiting a consistent level of professionalism.
- You will regularly use a computer and different software.
- Occasionally you will have to lift or move up to 25 pounds.

Job summary 9

The Hotel Manager ensures superior guest service and employee satisfaction while meeting department financial goals. The Hotel Manager is responsible for the quality, consistency, and presentation of all services delivered to our guests while ensuring the department adheres to all regulations, company policies, and procedures.

Duties & Responsibilities 9

Requirements & Skills 9

Ability to delegate & oversee daily operations of department
Must be detail-oriented, organized, self-motivated, proactive, and possess excellent verbal and written skills
- Proficiency in word processing, spreadsheets, database, and electronic mail software
- Previous hotel experience and college degree preferred or equivalent work experience
- 3-5 years Managerial or Supervisory experience in successful high-volume hotel/resort

Job summary 10

We are seeking a Hotel Manager to join our team.

Duties & Responsibilities 10

Requirements & Skills 10

Previous experience in service, hospitality, management or sales

Frequently asked questions

What does a hotel manager do daily?

The daily duties of a hotel manager may vary depending on the size of the hotel and the number of staff, but generally, a hotel manager is responsible for overseeing all aspects of the hotel's operations to ensure the smooth and efficient functioning of the business. Some of the key daily duties of a hotel manager may include:

Managing the hotel staff, including hiring, training, and supervising employees

Ensuring that the hotel meets or exceeds guest expectations for cleanliness, service, and amenities

Developing and implementing policies and procedures to ensure efficient and effective operations

Monitoring and analyzing financial performance to maximize revenue and profitability

Developing and implementing sales and marketing strategies to attract and retain guests

Collaborating with other departments or stakeholders, such as maintenance, housekeeping, and food service, to ensure that the hotel is functioning effectively

Maintaining accurate records and preparing reports on hotel performance and activities.

What skills do you need to be a hotel manager?

The skills required for a successful hotel manager may include:

Strong leadership and management skills to motivate and manage staff

Excellent communication and interpersonal skills to interact with guests, employees, and stakeholders

Financial management skills to manage budgets and monitor financial performance

Sales and marketing knowledge and ability to develop strategies to attract and retain guests

Attention to detail and accuracy in managing records and reports

Analytical and problem-solving skills to identify issues and develop solutions

Knowledge of the hospitality industry and understanding of industry trends and best practices

Customer service orientation and ability to anticipate and respond to guest needs.

Olivia Powell
Recruiting expert

Last updated Sep 30

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Hotel Manager Job Description

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Frequently asked questions

What does a hotel manager do daily?

What skills do you need to be a hotel manager?

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