Hotel Front Desk Manager Job Description template and pdf with duties [2024]

Job summary 1

Under the direction of the Senior Hotel Operations Manager, the Hotel Front Desk Manager is responsible for directing and administering Front Desk operations in the Hotel's continuing effort to deliver Best in Class guest service and financial profitability through the managing of all daily Front Desk operations. The Hotel Front Desk Manager is responsible for upholding the highest of guest service standards, and consistently delivering results that contribute to the overall success of the Hotel. Responsibilities include consistently improving business revenues, improving business effectiveness and efficiencies, and improving the value of the Hotel’s products and services to its guests and clients. The Hotel Front Desk Manager takes on the leadership responsibility of guiding and mentoring Front Desk team members, and assisting with escalated Department and guest concerns. Areas of focus for the Hotel Front Desk Manager include Productivity, Customer and Client Relations, Professionalism, Revenue Management, Financial Management, People Management, Leadership, Quality Management, Communication, and Safety and Security.

Duties & Responsibilities 1

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Manages all Front Desk Department operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting. Enforces Front Desk cash handling, check cashing and credit policies as applicable. Monitors and assesses service and satisfaction trends, evaluates and addresses issues and makes improvements accordingly. Ensures compliance with property standards, including all health and safety regulations, policies and procedures.
Reviews daily department work and activity reports generated by Night Audit. Completes and/or assists in the completion of audit procedures, as needed. Oversees inventory of Front Desk products.
Recruits, interviews and trains team members. Monitors and develops team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations and delivering recognition and rewards. Schedules Front Desk team members.
- Develops, implements and enforces policies and procedures. Creates meeting agendas and facilitates team meetings; ensuring team members are informed of upcoming events, VIP items, hotel and Casino products, services, facilities, events, pricing and policies, knowledge of the local area and events, and any other important information.
- Meets and greets guests and responds to guest inquiries, requests and issues in a timely, friendly and efficient manner; partnering with the necessary departments to resolve guest concerns. Initiates and implements up-selling techniques to promote Casino and hotel services and other applicable facilities in order to maximize room occupancy and overall revenue.
- Performs other duties as assigned to support efficient operation of Department.

Requirements & Skills 1

Job summary 2

The Hotel Front Desk Manager is responsible for directly supervising all front office personnel and ensuring proper completion of all front office duties. Directs and coordinates the activities of the front desk, reservations, guest services, and telephone areas. Always presents a friendly and professional image at the Hotel/Casino.

Duties & Responsibilities 2

Requirements & Skills 2

Bachelor’s Degree in hospitality management or related field.
Minimum 3 years’ experience in hotel/hospitality operations.
Proficient in Microsoft Word, Excel, and PowerPoint
- Must be able to handle several projects and tasks at the same time.
- Must be able to perform the physical job duties of all Front Desk team members.
- Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.

Job summary 3

The Hotel Front Desk Manager lead a group of customer service representatives who provide and maintain the highest level of service to the customer using judgment and discretion. This role reports to the General Manager.

Duties & Responsibilities 3

Requirements & Skills 3

Job summary 4

The Hotel Front Desk Manager will contribute to the success of Hotel by providing customer service to all guests and team members. The Hotel Front Desk Manager is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards.

Duties & Responsibilities 4

Requirements & Skills 4

Demonstrates record of successful interpersonal skills in regard to working with diverse people and levels of authority.
Must have the ability to multi-task.
Ability to remain calm and find solutions to challenges.
- Provide leadership qualities to all front desk agents.
- Demonstrated ability to communicate effectively, written, verbal, and with body language.
- This position requires Hotel Front Desk Manager experience, education and job knowledge to meet current business needs.

Job summary 5

The Hotel Front Desk Manager works on-site at the casino and interfaces with external/internal customers, Team Members, and vendors on a regular basis. The position’s work schedule varies and may include Saturday/Sunday and evening work depending on the needs of the operation. Under direction of the Hotel Manager, this position is responsible for the Hotel Front Desk activities with emphasis in the areas of four diamond guest service, talent management and team member relations. The Hotel Front Desk Manager will ensure the organization is in compliance with all applicable federal, state and local employment related laws. The Hotel Front Desk Manager, as with all members of the Resort Spa Team, is expected to conduct himself/herself in a manner which demonstrates initiative, professionalism, personal awareness, integrity, and exercises confidentiality in the appropriate areas of his/her performance.

Duties & Responsibilities 5

Responsible for managing the performance of the Front Desk to meet department and property business objectives.
Coaches and manages Team Members to consistently deliver four diamond service to guests.
Responsible for scheduling, training and any coaching or disciplinary matters in relation to company and department policies.
Assumes the responsibility for the accurate completion of all shift work in accordance with Atlantis standards.
Resolves guest complaints and ensures guest satisfaction.
- Completes reports and projects as assigned by Hotel Management.
- Works closely with other departments such as PBX, Reservations, VIP Services and Housekeeping.
- Performs other incidental and related duties as required and assigned.

Requirements & Skills 5

Minimum of 2 years’ experience in Hotel Front Desk experience in a management role at a high-occupancy resort
Exceptional written and verbal communication skills
- Computer proficient (a working knowledge of Infor, LMS is preferred)
- Ability to read and analyze reports and guest folios
- Ability to manage hotel inventory and pricing in a fast-paced environment

Job summary 6

The Hotel Front Desk Manager is responsible for the overall daily and ongoing operation of the Front Office department and its units. The Hotel Front Desk Manager is responsible for the seemingly effortless movement of guests through the hotel. This includes the role of resident expert on all required brand standards related to check-in and check-out procedures. In creating and encouraging an energetic environment the Hotel Front Desk Manager achieves the goal of attracting a “best in class” team. They are passionate about guest service and the brand culture.

Duties & Responsibilities 6

Requirements & Skills 6

Job summary 7

The Hotel Front Desk Manager works closely with General Manager in overseeing hotel operations, including guest relations, front desk and staff development. Responsible for the operation of all aspects of the hotel in the absence of the General Manager.

Duties & Responsibilities 7

Requirements & Skills 7

Bachelor’s degree in Hotel/Restaurant Management or Business or equivalent combination of education and experience.
Minimum of two years of hotel management or supervisory experience.
Strong leadership and a professional image.
Strong interpersonal, written and verbal communication skills.
- Excellent decision-making ability and analytical skills.
- Knowledge of a variety of computer software applications.
- Ability to work a flexible schedule, including weekends and holidays.

Job summary 8

We at the Hotel are seeking to hire a Hotel Front Desk Manager to join our amazing team. We are excited to build and grow our team and are looking for an individual who is motivated, customer service focused, and can add to the positive spirit of our team.

Duties & Responsibilities 8

Responsible for the running of the front desk by hiring and training all front desk agents and leading by example
Anticipate and handle any guest requests and satisfy their needs within acceptable guidelines
Assist in the development and monitoring of the budget to provide top quality customer service
Schedule the front office staff and supervise workload during shifts
- Act as liaison between the Hotel Manager and staff
- Answer phone inquiries, direct calls, and provide basic information
- Front desk manager will also assist Hotel Manager in managing other operations of the hotel

Requirements & Skills 8

High School Diploma required, advanced degree in hospitality related field preferred
2 years of previous front desk manager or front desk supervisor experience is preferred
Excellent leadership, management, and team building skills
- Must have strong verbal and written communication skills
- Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel)
- Ability to multitask, prioritize, and manage time

Job summary 9

The Hotel Front Desk Manager is responsible for the management of all aspects of the Front Desk functions in accordance with hotel standards. Directs, implements, and maintains a service and management philosophy that serves as a guide to respective staff.

Duties & Responsibilities 9

Requirements & Skills 9

High school diploma or GED
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major preferred
- 1-2 years supervisory experience in the guest services, front desk, or related professional area
- Excellent verbal and written English communication skills, with a second language helpful
- The ability to access, retrieve and leverage info from the hotel property management system is expected

Job summary 10

We are looking for a Hotel Front Desk Manager to make our clients feel welcome and ensure their pleasant and comfortable stay at our hotel. Hotel Front Desk Manager's responsibilities include greeting clients as they arrive, coordinating their check-ins to assigned rooms and informing them about the hotel’s facilities. You will make sure our front-desk staff, including Receptionists and Housekeeping, offer stellar customer service and provide memorable hospitality experiences for our guests. If you have previous hospitality experience and are familiar with hotel procedures, like bookings, luggage collection, storage and check-in/check-out processes, we’d like to meet you. Our ideal candidates have a flair for communication, with the ability to resolve issues in a timely and accurate manner. Ultimately, you will manage hotel guest services and our hotel’s image by answering guests’ requests and making sure our visitors are satisfied.

Hotel Front Desk Manager Job Description

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