10 Best Hotel Front Desk Manager Job Descriptions

Hotel Front Desk Manager Job summary 1

Under the direction of the Senior Hotel Operations Manager, the Hotel Front Desk Manager is responsible for directing and administering Front Desk operations in the Hotel's continuing effort to deliver Best in Class guest service and financial profitability through the managing of all daily Front Desk operations. The Hotel Front Desk Manager is responsible for upholding the highest of guest service standards, and consistently delivering results that contribute to the overall success of the Hotel. Responsibilities include consistently improving business revenues, improving business effectiveness and efficiencies, and improving the value of the Hotel’s products and services to its guests and clients. The Hotel Front Desk Manager takes on the leadership responsibility of guiding and mentoring Front Desk team members, and assisting with escalated Department and guest concerns. Areas of focus for the Hotel Front Desk Manager include Productivity, Customer and Client Relations, Professionalism, Revenue Management, Financial Management, People Management, Leadership, Quality Management, Communication, and Safety and Security.

Hotel Front Desk Manager Duties & Responsibilities 1

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Hotel Front Desk Manager Requirements & Skills 1

Hotel Front Desk Manager Job summary 2

The Hotel Front Desk Manager is responsible for directly supervising all front office personnel and ensuring proper completion of all front office duties. Directs and coordinates the activities of the front desk, reservations, guest services, and telephone areas. Always presents a friendly and professional image at the Hotel/Casino.

Hotel Front Desk Manager Duties & Responsibilities 2

Hotel Front Desk Manager Requirements & Skills 2

Hotel Front Desk Manager Job summary 3

The Hotel Front Desk Manager lead a group of customer service representatives who provide and maintain the highest level of service to the customer using judgment and discretion. This role reports to the General Manager.

Hotel Front Desk Manager Duties & Responsibilities 3

Hotel Front Desk Manager Requirements & Skills 3

Hotel Front Desk Manager Job summary 4

The Hotel Front Desk Manager will contribute to the success of Hotel by providing customer service to all guests and team members. The Hotel Front Desk Manager is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards.

Hotel Front Desk Manager Duties & Responsibilities 4

Hotel Front Desk Manager Requirements & Skills 4

Hotel Front Desk Manager Job summary 5

The Hotel Front Desk Manager works on-site at the casino and interfaces with external/internal customers, Team Members, and vendors on a regular basis. The position’s work schedule varies and may include Saturday/Sunday and evening work depending on the needs of the operation. Under direction of the Hotel Manager, this position is responsible for the Hotel Front Desk activities with emphasis in the areas of four diamond guest service, talent management and team member relations. The Hotel Front Desk Manager will ensure the organization is in compliance with all applicable federal, state and local employment related laws. The Hotel Front Desk Manager, as with all members of the Resort Spa Team, is expected to conduct himself/herself in a manner which demonstrates initiative, professionalism, personal awareness, integrity, and exercises confidentiality in the appropriate areas of his/her performance.

Hotel Front Desk Manager Duties & Responsibilities 5

Hotel Front Desk Manager Requirements & Skills 5

Hotel Front Desk Manager Job summary 6

The Hotel Front Desk Manager is responsible for the overall daily and ongoing operation of the Front Office department and its units. The Hotel Front Desk Manager is responsible for the seemingly effortless movement of guests through the hotel. This includes the role of resident expert on all required brand standards related to check-in and check-out procedures. In creating and encouraging an energetic environment the Hotel Front Desk Manager achieves the goal of attracting a “best in class” team. They are passionate about guest service and the brand culture.

Hotel Front Desk Manager Duties & Responsibilities 6

Hotel Front Desk Manager Requirements & Skills 6

Hotel Front Desk Manager Job summary 7

The Hotel Front Desk Manager works closely with General Manager in overseeing hotel operations, including guest relations, front desk and staff development. Responsible for the operation of all aspects of the hotel in the absence of the General Manager.

Hotel Front Desk Manager Duties & Responsibilities 7

Hotel Front Desk Manager Requirements & Skills 7

Hotel Front Desk Manager Job summary 8

We at the Hotel are seeking to hire a Hotel Front Desk Manager to join our amazing team. We are excited to build and grow our team and are looking for an individual who is motivated, customer service focused, and can add to the positive spirit of our team.

Hotel Front Desk Manager Duties & Responsibilities 8

Hotel Front Desk Manager Requirements & Skills 8

Hotel Front Desk Manager Job summary 9

The Hotel Front Desk Manager is responsible for the management of all aspects of the Front Desk functions in accordance with hotel standards. Directs, implements, and maintains a service and management philosophy that serves as a guide to respective staff.

Hotel Front Desk Manager Duties & Responsibilities 9

Hotel Front Desk Manager Requirements & Skills 9

Hotel Front Desk Manager Job summary 10

We are looking for a Hotel Front Desk Manager to make our clients feel welcome and ensure their pleasant and comfortable stay at our hotel. Hotel Front Desk Manager's responsibilities include greeting clients as they arrive, coordinating their check-ins to assigned rooms and informing them about the hotel’s facilities. You will make sure our front-desk staff, including Receptionists and Housekeeping, offer stellar customer service and provide memorable hospitality experiences for our guests. If you have previous hospitality experience and are familiar with hotel procedures, like bookings, luggage collection, storage and check-in/check-out processes, we’d like to meet you. Our ideal candidates have a flair for communication, with the ability to resolve issues in a timely and accurate manner. Ultimately, you will manage hotel guest services and our hotel’s image by answering guests’ requests and making sure our visitors are satisfied.

Hotel Front Desk Manager Duties & Responsibilities 10

Hotel Front Desk Manager Requirements & Skills 10

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