Hotel Front Desk Clerk Job Description template and pdf with duties [2024]

Job summary 1

As a Hotel Front Desk Clerk, you will be responsible for performing a variety of guest service activities while providing the highest level of service possible. We are looking for a self-motivated Hotel Front Desk Clerk with a strong work ethic and a drive to exceed expectations. It is also important that you have excellent communication skills.

Duties & Responsibilities 1

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Requirements & Skills 1

1 to 3 months related experience; High school diploma or general education degree (GED); or equivalent combination of education and experience.
Solid organizational, time-management, and prioritization skills
Exceptional customer service skills
Ability to multi-task in a fast-paced environment
- Basic computer and administrative skills
- Availability to work a flexible schedule
- Maintain a valid Driver’s License from the state in which you reside with no major violations.

Job summary 2

As a Hotel Front Desk Clerk, you will welcome our guests, and by understanding their unique stories and needs, you will own the experience to create WOW moments and memories they will carry with them far beyond their stay with us.

Duties & Responsibilities 2

Deliver a seamless and professional experience managing early and late property arrivals/departures and walk-ins and all other tasks associated with guest room check-ins and check-outs
Partner with Housekeeping and other related departments to meet guest expectations and special requests
- Ensure correct charges and credits are posted, collect payments, handle cash and credit transactions, and demonstrate responsibility in balancing all cash and cash equivalent transactions using property cash handling procedures
- Control and issue keys while promoting the security, privacy, and confidentiality of all guests while providing a relaxing and hassle-free experience from start to finish
- Perform other job-related duties as requested

Requirements & Skills 2

High school diploma or equivalent
Work varied shifts, including weekends and holidays
Post-secondary education
Six (6) months of previous cash handling experience
One (1) year face to face guest service experience
- Bilingual, with English as the primary or secondary language
- Experience in a similar resort setting
- Experience in sales

Job summary 3

The Hotel Front Desk Clerk greets and checks guests in and out of the hotel as needed efficiently with the needs of the guests as the primary consideration.

Duties & Responsibilities 3

Requirements & Skills 3

High School Diploma or GED
Basic computer and keyboarding proficiency
Customer-focused with excellent customer service skills
Apply oral or written communication techniques.
Prior customer service experience
College degree within the hospitality industry
- Proficient with computers and computer programs, including Microsoft Word and PowerPoint
- Apply oral or written communication techniques
- One year experience in customer service and cash handling, hotel experience preferred

Job summary 4

We are seeking a Hotel Front Desk Clerk to join our award-winning team. This person is responsible for providing front desk services including greeting our guests, providing information, making restaurant reservations, and more.

Duties & Responsibilities 4

Greet and acknowledge all guests.
Provide guest services such as transportation options, service vendor recommendations, restaurant reservations, and additional requests upon demand.
- Through appearance, performance, and service orientation, project a consistent image that complements the property.
- Adhere to formal operating policies and procedures that mandate certain customer service techniques and emergency response procedures.
- Ensure property rules and regulations are consistently enforced.

Requirements & Skills 4

Previous customer service or hospitality experience.
Hotel experience is a plus
Excellent communication and interpersonal skills.
Ability to multi-task.
- Detailed and organized.
- Basic computer skills.
- Must be able to work days, nights, weekends, and holidays

Job summary 5

The Hotel Front Desk Clerk provides a friendly welcoming liaison between guests and the Company to exchange information and accommodate lodging transactions.

Duties & Responsibilities 5

Use the telecommunications system effectively.
Respond to guest requests in a friendly, welcoming, and competent manner.
Accurately maintain billing and other required information.
Provide information about the properties and events.
- Facilitate reservations and hotel check-in and check-out procedures.
- Work in concert with other departments to meet guests’ needs.
- Other job-related duties as assigned and instructed by management.

Requirements & Skills 5

Good computer skills and ability to communicate clearly in English required.
Must be customer service oriented.
Must be able to give and receive accurate information and interpret procedures to benefit both the company and the guest in response to changing situations.

Job summary 6

The Hotel Front Desk Clerk serves customers by providing an efficient customer service experience including fast and accurate check-in and check-out guest requests, and overall guest experience.

Duties & Responsibilities 6

Process all arriving and departing guests exercising principles of aggressive hospitality.
Accurately performs duties to register guests in hotel rooms.
- Maintains customer records by updating account information.
- Resolves guest problems by clarifying the customer’s complaint; determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
- Obtain payment information and ensure that it is properly entered into the Property Management System.

Requirements & Skills 6

Job summary 7

The Hotel Front Desk Clerk represents the hotel to the Guest throughout all stages of the Guest's stay. Determines a Guest's reservation status and identifies how long the Guest will stay. Helps Guests complete registration cards and then assign rooms, accommodating special requests whenever possible. Verifies the Guest's method of payment and follows established credit-checking procedures. Places Guest and room information in the appropriate front desk racks and communicates with appropriate hotel personnel.

Duties & Responsibilities 7

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Job summary 8

We are looking for a Hotel Front Desk Clerk to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Clerk responsibilities include registering guests, managing reservations, and providing information about rooms, rates, and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.

Duties & Responsibilities 8

Requirements & Skills 8

Work experience as a Hotel Front Desk Agent, Receptionist, or similar role
Experience with hotel reservations software, like Cloudbeds and RoomKeyPMS
- Customer service attitude
- Excellent communication and organizational skills
- Degree in hotel management is a plus

Job summary 9

The Hotel Front Desk Clerk coordinates all hotel reservation activity for the property.

Duties & Responsibilities 9

Process all incoming and outgoing reservations.
Maintain accurate records of room occupancy.
Issue players’ cards, comps, and tickets to events.

Requirements & Skills 9

Strong verbal and written communication skills.
Must be able to operate office equipment and multi-line phones.
Perform under pressure in an interruptive environment.
High School Degree or GED equivalent preferred.
- Ability to stand for long periods.
- Frequent pushing, pulling, bending, and walking.
- May be subject to smoking environment, moderate noise, and bright lights.

Job summary 10

We are looking for a Hotel Front Desk Clerk.

Duties & Responsibilities 10

Directly responsible for friendly, efficient, and courteous check-in and check-out of guests.
- Answers incoming telephone calls; creating reservations over the phone and in person.
- Accurately maintains guest accounts, including responding to billing inquiries and disputes.
- Maintains awareness of current and future rates, discounts, promotions, and events; and can convey relevant details in a clear and precise manner.

Hotel Front Desk Clerk Job Description

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