Hotel Assistant General Manager Job Description

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Hotel Assistant General Manager Job Description

Job descriptions
Hospitality and Tourism

Job summary 1

The main function of the Hotel Assistant General Manager is to assist General Manager in the daily operation of the Hotel, as well as oversee the property in the absence of General Manager (GM). The Hotel Assistant General Manager is responsible for managing the day-to-day operation of the Front Desk, Bell, Housekeeping, Maintenance, F+B, and Administrative Teams in conjunction with the GM and making sure that all departments run smoothly and efficiently.

Duties & Responsibilities 1

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Requirements & Skills 1

Job summary 2

We are currently searching for a Hotel Assistant General Manager who will serve our hotel. The Hotel Assistant General Manager assists in and shares responsibility for all areas of the hotel's operations, including the Front Desk, Breakfast, and Housekeeping.

Duties & Responsibilities 2

Assists in the selection, training, and development of hotel operations staff
Handles normal tasks associated with the front desk. i.e. checking-in of guests, reservations, guest inquires, etc.
Responsible for inventory control and appearance of the hotel Suite Shop
Maximizes room revenue and occupancy levels through suggestive selling
Responsible for creating a weekly schedule for all hourly hotel staff
- Handles all accounting functions of the hotel
- Represents the hotel as the manager on duty, in the absence of General Manager
- Assists in monitoring and ensuring that all company and brand policies and procedures to ensure the safety and security of all hotel guests and co-workers

Requirements & Skills 2

High School diploma or GED required
Bachelor's degree in hotel/restaurant management or business management preferred
Minimum of 3 years of hotel operations experience, required
Exceptional interpersonal skills with a history of top-notch customer service
- Previous Hilton Brand experience, preferred
- Valid Driver's License, required
- Ability to work evenings, weekends, and holidays

Job summary 3

We are looking for a top-performing Hotel Assistant General Manager. Are you a Front Office Manager looking to grow your hospitality career and run your hotel? This is the perfect opportunity to learn from the best and jumpstart your way to a GM spot!

Duties & Responsibilities 3

Manage all Front Office, Maintenance, and Housekeeping Operations.
Develop and Manage Capital Expenditure Budgets.
- Work with the management team to create and implement the business plan.
- Work closely with General Manager in establishing and monitoring policies and guidelines in the day-to-day operation.
- Communicate effectively both verbally and in writing to provide clear direction to the staff.

Requirements & Skills 3

Must always maintain a professional appearance and a high service standard.
Able to prioritize while remaining flexible to complete urgent requests.
Ability to handle guest complaints.

Job summary 4

Reporting to General Manager and with a strong focus on Food and Beverage, the Hotel Assistant General Manager will direct and coordinate activities of the hotel to obtain optimum efficiency and economy of operations and Food and Beverage and maximize its full potential with a balanced focus on people, product, and profit.

Duties & Responsibilities 4

Supervise all department heads except the Director of Sales and Marketing and the Director of Human Resources
Maintain positive relations with staff through timely complete communication of all items concerning their areas of supervision individually and a department as a whole.
- Analyze with each department head their goals identified and the action steps to achieve them within the identified length of time.
- Monitor progress on a set schedule and report achievements and problem areas to the General Manager, their effect on profitability and stability of hotel operations.
- Ensure a positive guest experience through the quality and safety of the hotel product.

Requirements & Skills 4

Requires a proven record as a successful leader as an Assistant General Manager, Director of Operations, or Director of Food and Beverage
At least 2-4 years of hospitality operations experience is required.
- College degree required.
- Hotel experience required.
- Food and Beverage experience required.

Job summary 5

We are currently seeking a dynamic Hotel Assistant General Manager for our hotel! Designed to be a training role for future General Manager opportunities within the organization, the Hotel Assistant General Manager will direct and coordinate activities of the hotel to obtain optimum efficiency and economy of operations and maximize its full potential with a balanced focus on people, product, and profit.

Duties & Responsibilities 5

Supervise all department heads except the Director of Sales and Marketing, Director of Finance, and Director of Human Resources.
Maintain positive relations with staff through timely complete communication of all items concerning their areas of supervision individually and a department as a whole.
Assists in creating the hotel’s annual budget and monitors the performance of the hotel throughout the year.
Analyze with each department head their goals identified and the action steps to achieve them within the identified length of time.
- Monitor progress on a set schedule and report achievements and problem areas to the General Manager, their effect on profitability and stability of hotel operations.
- Ensure a positive guest experience through the quality and safety of the hotel product.
- Interact/Manage Owner and Asset Manager relationship in the absence of General Manager

Requirements & Skills 5

Requires a proven record as a successful leader as an Assistant General Manager, Director of Food and Beverage, Director of Operations, Front Office Manager, or Director of Rooms.
At least 3-5 years of hospitality operations experience is required.
- College degree required.
- Independent and or resort experience a plus
- Desire to be on a Fast Track program to becoming a General Manager

Job summary 6

The Hotel Assistant General Manager is responsible for continually focusing on achieving hotel profitability through revenue generation, cost control, exceptional guest satisfaction, and developing team members while maintaining the integrity of the hotel and the brand.

Duties & Responsibilities 6

Requirements & Skills 6

Four-year college degree is preferred, and/or equivalent work experience.
Certification preferred: Senior manager and/or other certification as required by franchise.
- Alcohol awareness and/or food safety certification as required by local or state government agencies.
- Previous Department managerial experience preferred.
- Strong financial knowledge and computer (Microsoft Office Suite) skills required.

Job summary 7

The Hotel Assistant General Manager is responsible for coordinating all hotel operations as directed and provides direct support to General Manager. An ideal candidate must possess extensive knowledge of hotel operations and a positive attitude. Must be able to train and motivate associates to perform to the best of their abilities to exceed all brand and company requirements.

Duties & Responsibilities 7

Requirements & Skills 7

Job summary 8

The Hotel Assistant General Manager is responsible for the overall success of the hotel, meeting or exceeding planned objectives given by General Manager, and ensuring guest satisfaction and product quality standards are met with little to no oversight by General Manager. Manages all areas of the hotel with General Manager by Brand standards to achieve a friendly atmosphere and superior guest service/product quality to ensure each guest receives a unique experience unattainable by our competitors.

Duties & Responsibilities 8

Requirements & Skills 8

Requires familiarity with applicable franchise front desk standards and procedures.
Must possess knowledge of hotel interdepartmental relationships as well as all operations about the front desk: Reservations, Guest Registration, Telephone Services, Guest Accounting/Night Audit.
Must possess management/supervisory knowledge, skills, and ability.
Must possess excellent public relations skills and the ability to handle/resolve guest complaints.
Requires management/supervisory skills as well as skill handling guest relations.
Strong management skills, ability to appropriately assign or delegate work and authority to others in the accomplishment of goals. And provide coaching, advice, and assistance as required.
- Available to work when needed, including weekends, holidays, and nights.
- A university degree or diploma in hotel management or a related field with experience in opening, managing, or re-positioning a hotel with a clear track record. Experience in financial accounting, personnel supervision, and problem resolution is an added advantage. Excellent computer system skills.
- At least 2 to 5 years of experience in the hospitality industry.

Job summary 9

Our Hotel Assistant General Manager is responsible for helping to drive the overall operation of their property. Reporting to General Manager, the Hotel Assistant General Manager ensures the delivery of consistent quality and value to our guests. Hotel Assistant General Managers ensure the property maintains a safe, secure, and hospitable environment for the guests, as well as each Team Member.

Duties & Responsibilities 9

People excellence – exhibits a heart for service with dedication to customer service and teamwork
Guest excellence – leads by example to provide a great guest experience
Staffing, leadership, and supervision – recruiting, hiring, training, and retaining the very best team members that help deliver a consistent guest experience
- Team member relations – leads by example for team member interactions with each other; responds promptly to team member concerns
- Product excellence – Manages the standards for the property and meets compliance with company standards as well as governmental regulations
- Financial accountability – meets or exceeds targeted financial objectives for the property

Requirements & Skills 9

Job summary 10

We are looking for a positive, energetic, self-motivated, and service-oriented individual to join our team. Our ideal Hotel Assistant General Manager will have two years of previous hands-on HAGM experience overseeing all daily business operations and achieving planned goals for revenue and profit while maintaining standards for guest satisfaction, employee engagement, and quality assurance.

Duties & Responsibilities 10

Oversee all property positions in the absence of the General Manager
Assists General Manager in directing and overseeing all operational activities and departments in the hotel to maximize revenue and deliver a positive experience and exceptional customer service for the guests.
Ability to perform all Front Office, Housekeeping, and operational duties.
Ensure that departments achieve or exceed guests' service expectations.
Assist with staff training and development.
- Oversee all accounting functions, including but not limited to accounts payable, accounts receivable, petty cash, payroll, and ordering procedures.
- Possess and utilize excellent time management, communication, and interpersonal skills.
- Perform other duties as required.

Requirements & Skills 10

Ability to deal with management, associates, guests, and the general public in a courteous, tactful, and patient manner.
Excellent verbal and written communication skills and time management skills.
Understand PMS and daily selling strategies. OnQ and Excel experience is a plus.
- Ability to work as a team player with all levels of the hotel staff.
- Excellent guest relation skills.
- Strong interpersonal skills are needed to cultivate customer relations and work with associates of various levels and backgrounds.

Frequently asked questions

What does a hotel assistant general manager do?

A hotel assistant general manager is responsible for assisting the general manager in overseeing the daily operations of a hotel. They work closely with the general manager and other members of the hotel management team to ensure that the hotel runs efficiently and provides excellent customer service to guests.

The specific duties of a hotel assistant general manager may vary depending on the size and type of hotel they work for. However, some of the common responsibilities of a hotel assistant general manager are:

Staff Management: A hotel assistant general manager is responsible for managing staff members, including hiring, training, scheduling, and supervising employees.

Customer Service: A hotel assistant general manager is responsible for ensuring that the hotel provides excellent customer service, including addressing guest complaints and ensuring that guests are satisfied with their stay.

Revenue Management: A hotel assistant general manager is responsible for maximizing revenue for the hotel, including managing room rates, occupancy levels, and other revenue streams.

Budgeting and Finance: A hotel assistant general manager is responsible for managing the hotel's budget and finances, including setting budgets, tracking expenses, and managing payroll.

Sales and Marketing: A hotel assistant general manager is responsible for developing sales and marketing strategies to attract new customers and retain existing ones.

Operations Management: A hotel assistant general manager is responsible for overseeing the day-to-day operations of the hotel, including managing housekeeping, front desk, and other operational departments.

Safety and Compliance: A hotel assistant general manager is responsible for ensuring that the hotel complies with health and safety regulations, such as fire codes and other legal requirements.

Facility Management: A hotel assistant general manager is responsible for maintaining the cleanliness and appearance of the hotel, including managing repairs and maintenance.

Overall, a hotel assistant general manager plays a critical role in ensuring that the hotel runs efficiently, provides excellent customer service, and generates profits for the business. They require a range of skills, including leadership, communication, budgeting, customer service, and staff management skills.

What are the skills of a hotel assistant general manager?

A hotel assistant general manager requires a range of technical, analytical, and interpersonal skills to be successful in their role. Some of the key skills that a hotel assistant general manager needs are:

Leadership Skills: A hotel assistant general manager needs strong leadership skills to manage and motivate staff members effectively, as well as to provide direction and guidance to the hotel team.

Communication Skills: They should have excellent communication skills to collaborate effectively with different stakeholders, including guests, staff members, vendors, and other members of the hotel management team.

Financial Acumen: They should have a good understanding of budgeting and finance to manage the budget and finances of the hotel, including setting budgets, tracking expenses, and managing payroll.

Sales and Marketing Skills: They should have strong sales and marketing skills to develop strategies to attract new customers and retain existing ones.

Customer Service Skills: They should have excellent customer service skills to ensure that guests are satisfied with their stay and to address any complaints or issues they may have.

Problem-Solving Skills: They should have strong problem-solving skills to identify issues and develop innovative solutions to improve the hotel's efficiency, safety, and guest experience.

Attention to Detail: A hotel assistant general manager needs to have excellent attention to detail to ensure that the hotel is running efficiently and providing excellent customer service to guests.

Analytical Skills: They should have strong analytical skills to analyze data, identify trends, and develop strategies to improve the hotel's operations and profitability.

Computer Skills: They should have proficiency in computer software applications, such as hotel management software, Microsoft Office, and other industry-specific software.

Overall, a successful hotel assistant general manager needs a blend of technical, analytical, and interpersonal skills to manage hotel operations effectively and ensure guest satisfaction.

Olivia Powell
Recruiting expert

Last updated Oct 10

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Frequently asked questions

What does a hotel assistant general manager do?

What are the skills of a hotel assistant general manager?

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