Guest Service Manager Job Description template and pdf with duties [2024]

Job summary 1

The Guest Service Manager is responsible for all areas of guest service including the front desk, Service Express operators/runners, night audit, bell/valet, shuttle, security, shipping and receiving, and ski valet. This position assists in the management of the entire department in conjunction with the other two GSMs and the Director of the Front Office. The position serves as a point of contact for all guest inquiries and service recovery opportunities and performs all duties associated with the resort Manager on Duty program.

Duties & Responsibilities 1

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Requirements & Skills 1

Bachelor’s degree (B.A.) from a four-year College or university in hospitality management an asset; OR two years related experience and/or training; or equivalent combination of education and experience.
At least one year of full-service/luxury leadership experience is required.
Demonstrated effectiveness in guest contact and problem-resolution skills.

Job summary 2

The main functions of the Guest Service Manager are to provide outstanding guest experiences in a customer service setting by courteously greeting all tenants and visitors to the reception desk, and serving as a guest services resource for the tenants and visitors to the property. Additionally, the GSR Manager will act as an exemplary leader for the other GSRs and GSR Assistant Managers and complete varying administrative and managerial responsibilities.

Duties & Responsibilities 2

Requirements & Skills 2

Job summary 3

We are looking for a Guest Service Manager to oversee the operations and activities of all Guest Servies teams working with operating teams.

Duties & Responsibilities 3

Requirements & Skills 3

High School diploma or equivalent certification is required.
This job normally requires a professional level of knowledge in Guest Servies equivalent to that which would be acquired through the completion of an Associate’s degree. Demonstration of directly related work experience may be considered instead of the educational requirement.
This job normally requires three years of progressively responsible positions in guest services Demonstrated supervisory experience in a business environment is required.
Ability to communicate, verbally and in writing, with all levels of employees, management, and customers.
- Must pass a pre-employment background check which will include a credit check.
- Dedicated commitment to a diverse, equitable, and inclusive work environment.
- Must be eligible to work in the United States.

Job summary 4

The Guest Service Manager manages front desk operations according to brand/hotel and sustainability standards, ensuring a guest-friendly atmosphere and effective supervision of associates.

Duties & Responsibilities 4

Requirements & Skills 4

High School diploma or equivalent preferred.
Previous front desk experience equivalent training required.

Job summary 5

We are hiring an enthusiastic Guest Service Manager who is passionate about providing leadership and direction to the front-end team while maintaining high standards of guest service throughout the front-end operations. Duties include supervising and directing all front-end activities and operations. Responsible for bookkeeping, Guest Services, self-check-outs, regular checkouts, bagging area, parcel pickup, cart room, click and collect, and parking lot areas. If you have previous Customer Service or retail Management experience, this may be the right role for you!

Duties & Responsibilities 5

Provide direct leadership to the front-end team to accomplish human resource objectives by selecting, training, assigning, scheduling, coaching, counseling, and disciplining employees, communicating job expectations, and appraising job contributions.
Ensure that the duties, responsibilities, and authority of each direct report are clearly defined and communicated.
Maintains a Say Yes to the Guest attitude and develops employees to do the same.
- Responsible for ensuring that supplies are ordered, point of sale system/machines are maintained, tills are balanced, and safety and cleaning of front end area.
- Provides backup services to employees in all areas of responsibility including bookkeeping, Guest Services, Cashiering, bagging, and pushing carts.
- Provide backup support to the store’s Human Resource functions including recruiting and onboarding efforts (may conduct orientation or additional training)

Requirements & Skills 5

Is at least 18 years of age;
- Is a people person with excellent leadership and relationship-building skills;
- Is a self-motivated and enthusiastic guest service rock star with excellent communication skills;
- Has experience with or the ability to lead and inspire the front-end team to provide remarkable guest service to all guests.

Job summary 6

We are hiring an enthusiastic Guest Services Manager who is passionate about providing supervision and direction to the front-end team while maintaining high standards of guest service throughout the front-end operations. A typical shift will include bookkeeping tasks and assisting the Sr. Guest Services Manager with Guest Services, self-check-outs, regular checkouts, bagging area, parcel pickup, cart room, click and collect, and parking lot areas.

Duties & Responsibilities 6

Assist the Senior Guest Service Manager in supervising the front-end team to accomplish human resource objectives by selecting, training, assigning, scheduling, coaching, counseling, and disciplining employees, communicating job expectations, and appraising job contributions.
Ensure that the duties, responsibilities, and authority of each direct report are clearly defined and communicated. Maintain a Say Yes to the Guest attitude and develops employees to do the same.
Responsible for ordering supplies, maintaining point of sale system/machines, balancing tills, safety, and cleaning of front-end area. Ensure the front end meets goals including, but not limited to goals related to labor, RFG, MORE Rewards, CTO, key staff coverage, etc.
- Responsible for daily/weekly bookkeeping activities.
- Provides backup services to employees in all areas of responsibility including Guest Services, Cashiering, bagging, and pushing carts.
- Provides backup to the Senior Guest Service Manager in his/her absence.

Requirements & Skills 6

A people person with excellent leadership and relationship-building skills.
A self-motivated and enthusiastic guest service rock star with excellent communication skills.
Able to provide and facilitate training and development conversations with employees.
- Can efficiently and accurately operate multiple POS systems and accurately handle all forms of payment transactions; Has a working knowledge of the Microsoft Office Suite and email systems.
- Must have a one-year certificate from a college or technical school or three to six months of related experience and/or training or an equivalent combination of education and experience.
- Prefer previous experience with point of sale systems, including troubleshooting; a history of working with scheduling software and experience working with various guest service machines such as Western Union, Money Orders, fax machines, etc.

Job summary 7

The Guest Service Manager manages front desk operations according to brand/hotel and sustainability standards, ensuring a guest-friendly atmosphere and effective supervision of associates.

Duties & Responsibilities 7

Requirements & Skills 7

High School diploma or equivalent preferred.
- Previous front desk experience equivalent training required.
- Work schedule varies and may include working on holidays and weekends.
- Requires standing for extended periods, walking, pushing, lifting to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

Job summary 8

The Guest Service Manager's primary focus is to monitor the ice during all public skating sessions to ensure a safe and fun environment for all participants.

Duties & Responsibilities 8

Monitors all public session skating events both on and off the
Assists in the general maintenance and upkeep of the ice arena area including sweeping, cleaning, and other custodial
During public skating issue skates and monitor the skate rental
Maintains rental skates
Supervises skating to ensure safe
Administers first-aid as required.
- Provides excellent customer service at all times and ensures that all policies are properly implemented
- Knows emergency procedures for building and evacuation
- Performs additional duties as required.

Requirements & Skills 8

16 or older, college student preferred
Ice skating skills are preferred
Effective leadership skills
Must have a positive attitude and be willing to work
- Professional appearance and presentation
- Comfortable working in a fast-paced environment
- Must be able to lift items up to 50 pounds

Job summary 9

The Guest Service Manager is responsible for coordinating the work of themselves and the workgroup to deliver the highest standards in service and consistently maintaining customer satisfaction, ensuring the space is optimized, and onsite meeting & event requests are fulfilled in a timely/efficient manner. Delivering timely and clear communications/updates and partnering with office operations (Client) on a daily delivery basis. Assist the client with other initiatives.

Duties & Responsibilities 9

Requirements & Skills 9

Three plus years managing high profile, strategic initiatives in marketing/communications/learning & development (retail, hospitality, restaurant) or five plus years in customer service or operations role
College or graduate degree in business, marketing, communications, or related field
- Excellent interpersonal communication skills – both verbal and written; ability to communicate with all levels of client management; tact in working with professional peers from other departments and all subordinates
- Detail oriented with strong organizational skills
- Ability to develop systems and reports for tracking projects and metric alignment

Job summary 10

We are looking for a Guest Service Manager.

Duties & Responsibilities 10

Requirements & Skills 10

Must have experience managing a large and diverse group of employees.
Minimum of 3 years of venue management experience (preferably a large-scale or high-volume facility)
- Must have a proven track record of building and maintaining a successful culture.
- Proficient in Microsoft Word, Excel, PowerPoint, and Outlook.
- Available to work long hours including nights, weekends, holidays, and most major events.

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Guest Service Manager Job Description

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