Front Desk Clerk Job Description
Job summary 1
The Front Desk Clerk is responsible for greeting all guests with genuine enthusiasm and warmth upon arrival and over the phone, performing check-in procedures, scheduling & confirming appointments, coordinating guest services, collecting fees, and biding guests farewell as they leave. Provides pleasant and courteous customer service to all callers and guests, at all times.
Duties & Responsibilities 1
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Requirements & Skills 1
Job summary 2
We are looking for a Front Desk Clerk willing to work nights and weekends. This position requires a self-motivated, passionate candidate with great multi-tasking and communication skills. Candidates should be friendly and outgoing, with a strong commitment to providing an excellent guest experience.
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Job summary 3
Our company is searching for a task-oriented Front Desk Clerk. The Front Desk Clerk will work directly with every employee of our company and will be responsible for performing several administrative duties. The ideal candidate is intelligent, self-motivated, professional, and capable of managing their workload and prioritizing tasks in a fast-paced corporate environment.
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Requirements & Skills 3
Job summary 4
We are looking for a friendly, smart, and organized Front Desk Clerk to join our team. Must be punctual, professional, responsible, and confident with their usage of the phone and computer daily.
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Job summary 5
We are seeking service-oriented professionals to join our team. The ideal candidate for this position is someone with a friendly, professional demeanor and a demonstrated commitment to a higher level of customer care. While being naturally outgoing/extroverted is ideal, a strong set of interpersonal skills is required to appropriately facilitate different communication styles among our clientele.
Duties & Responsibilities 5
Requirements & Skills 5
Job summary 6
A Front Desk Clerk is responsible for greeting and registering guests and providing prompt and courteous service. Checks guests out of the hotel. Resolves guest challenges throughout their stay in our hotel. Upgrades guests, as required. Promotes hotel services, and amenities and upsells products to the guests.
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Job summary 7
Plays a significant role in attracting and retaining residents and guests of the building. The Front Desk Clerk is generally the first point of contact for the building's guests. This position provides exceptional customer service including useful information to guests of the building. As a team member, you are expected to understand and support the mission statement of the company and practice our values every day. These values include but are not limited to greeting and smiling; showing respect with name recognition and eye contact; accepting the empowerment to exceed everyone's expectations and showing enthusiasm for your position and duties; being accountable for your actions while showing a positive attitude; being trustworthy in your duties and transparent in everything you do.
Duties & Responsibilities 7
Requirements & Skills 7
Job summary 8
The Front Desk Clerk provides high-quality multi-channel support and problem resolution to customers each day, in a manner that meets or exceeds defined department objectives to protect and increase revenues and enhance the overall customer experience. Additionally, the Front Desk Clerk initiates the escalation process for unresolved customer problems.
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Job summary 9
We are seeking a fantastic polished Front Desk Clerk to greet and assist clients, answer a multiline phone system, and assist the team in day-to-day tasks.
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Requirements & Skills 9
Job summary 10
We are currently looking to hire a Front Desk Clerk.
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Requirements & Skills 10
Frequently asked questions
What is the role of the front desk clerk?
A front desk clerk is a professional who is responsible for welcoming and assisting guests at the front desk of a hotel, resort, or another hospitality establishment. Their primary role is to provide excellent customer service to guests and ensure that their stay is comfortable and enjoyable.
The duties of a front desk clerk may include:
Greeting and checking in guests, and verifying their reservations and payment information
Assisting guests with their luggage and other needs, such as providing directions or recommendations for local attractions
Answering phone calls and responding to emails and other inquiries
Processing payments and balancing cash and credit card transactions
Managing room inventory and assigning rooms to guests
Resolving guest complaints and concerns
Providing information about hotel policies and amenities.
What makes a good front desk clerk?
To be a successful front desk clerk, one should possess the following skills:
Strong customer service and interpersonal skills
Excellent communication skills, both written and verbal
Attention to detail and accuracy in processing payments and managing reservations
Proficiency in using computer systems and software, such as hotel management software and reservation systems
Ability to multitask and work in a fast-paced environment
Problem-solving and decision-making skills to handle guest complaints and concerns
Flexibility and adaptability to changing guest needs and requests.
In summary, a front desk clerk is responsible for welcoming and assisting guests at the front desk of a hospitality establishment. They need to possess strong customer service, communication, and attention to detail skills, as well as proficiency in using computer systems and software. They also need to have problem-solving and decision-making skills and be flexible and adaptable to changing guest needs and requests. A good front desk clerk should be friendly, welcoming, and attentive to the needs of guests, and be able to handle guest complaints and concerns professionally and efficiently.
