Director Of Sales Operations Job Description

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Director Of Sales Operations Job Description

Job descriptions
Sales

Job summary 1

The Director of Sales Operations leads support functions essential to sales force productivity, efficiency, and automation. These accountabilities include business planning, reporting, data analytics, market research, sales quota setting and management, sales process optimization, sales program implementation, sales force incentive compensation design and administration, sales force recruiting and support, and Power BI report management.

Duties & Responsibilities 1

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Requirements & Skills 1

Minimum 3 years of experience
Bachelor’s Degree
Strong communication skills with the ability to clearly and succinctly articulate complex problems and solutions/recommendations
- Excellent judgment, mature personality, and experience working with executives
- MBA
- Experience in Private Equity

Job summary 2

As the Director of Sales Operations, you will work collaboratively to drive Public Sector and Labor growth, identify opportunities, monitor the competitive landscape, and engage with leadership on product solutions and innovative ideas. Ideal candidates will have experience and knowledge working across the broader enterprise.

Duties & Responsibilities 2

Requirements & Skills 2

Undergraduate degree or equivalent work experience
5+ years of healthcare insurance experience
3+ years of sales/business development experience creating strategy and market development
- 3+ years of Supervisory/management experience
- Experience supporting and communicating with Executive Leadership
- Solid proficiency in MS Office (Outlook, Word, Excel, PowerPoint)

Job summary 3

We are looking for a Director of Sales Operations. You are a data-minded problem-solver who can balance strategy with tactical execution. With the desire and ability to work with a collaborative and growth mindset, you will excel here. This is an incredible opportunity where you will directly see your impact driving company growth.

Duties & Responsibilities 3

Play a meaningful role in architecting, developing, and iterating data-centric analyses to improve efficiency across our customer experience-centered organization.
- Lead the weekly, monthly, and quarterly cadence of sales team activities including QBRs, forecasting, pipeline generation, planning, and opportunity management.
- Support and drive, territory design, sales process, and revenue programs
- Manage the end-to-end process of handling our sales funnel and operational metrics such as pipeline growth, win/loss rates, and quota attainment.

Requirements & Skills 3

5+ years in sales operations, enablement, revenue operations, or equivalent function with experience with global sales teams.
Researched, designed, and implemented automated sales processes to increase efficiency, productivity, and visibility.
- Build workflows, integrations, dashboards, funnel automation, and deal desk function, with an understanding of data migration efforts.
- Demonstrated understanding of Consumption and SaaS go-to-market models, sales support roles, business metrics, and growth standard methodologies in the tech, digital, and analytics space.
- Experience using and developing reports, metrics, and dashboards with salesforce.com, Hubspot, Excel, or other relevant sales metric tools and programs.

Job summary 4

As a Director of Sales Operations you’ll be responsible for internal systems/tools, data & reporting, lead management, and sales enablement. This is a fantastic opportunity if you are a high-impact leader looking to join a company on a rapid scale.

Duties & Responsibilities 4

Develop an in-depth understanding of the Company sales process while surfacing data-driven recommendations to influence strategy and direction
Deliver data insights, BI, and standardized reporting to manage the business and influence strategy and execution
- Establish thoughtful and innovative strategies to increase operational efficiency and revenue generation
- Assist with the implementation and maintenance of our tech stack
- Work closely with leadership and a team of aggressive sales professionals to push the sales operations agenda forward

Requirements & Skills 4

5+ years of experience working within a sales team where you’ve used funnel metrics and made recommendations for improvement
- A track record of reducing the operational overhead of Leadership and Sales Team members by leveraging software to do the heavy lifting
- Technical/tool proficiency: You’ve used and configured major CRMs, engagement platforms, and reporting tools. You can make recommendations to introduce new software to the team
- The willingness to provide hands-on support to the sales team by helping with ad hoc projects, i.e. testing email subject lines to improve open rates, setting up sequences for SDRs and AEs, sending out regular reports on team/individual performance, delivered regular feedback to sales team members about general trends

Job summary 5

The Director of Sales Operations will be responsible for building, leading, and executing the Distribution Division’s sales operations discipline, supporting key National Accounts. This individual will have responsibility for several aspects of our organizational transformation to streamline sales operational processes to accelerate profitable growth. The position will direct the organization’s investments in sales force effectiveness and manage functions essential to sales force productivity including administrative sales support (reporting, CRM, and process optimization) and customer service. The Director of Sales Operations will foster close working relationships with internal and external stakeholders to ensure the overall productivity and effectiveness of the sales support organization.

Duties & Responsibilities 5

Facilitate successful implementation of new programs through the sales organization by ensuring a well-defined, efficient sales process is in place for launch.
Partner with senior sales leadership to identify opportunities for sales support process improvement.
Redesign sales operational processes and practices to optimize performance and accelerate growth efforts.
Oversight of the design and implementation of the organization’s Customer Relationship Management (CRM) technology platform; includes converting existing platforms and process redesign.
Lead a change management process to build organizational understanding of proposed changes, establish support from key leadership stakeholders, and effectively implement new deployment and job models.
Work closely with senior sales leadership to define the key metrics for success and establish the correct KPIs to enable tracking and reporting of performance. This includes the development of the Insights & Analytical tool set.
- Align reporting, training, and incentive programs with these performance management priorities.
- Ensure sales reports and other internal intelligence is provided to the sales organization. Develops new reporting tools as needed. Coordinates with sales leadership and other stakeholders to lead efficient and accurate sales force reporting initiatives.
- Proactively lead conversations and drive improvements with customer feedback, industry benchmarks, and productivity metrics.

Requirements & Skills 5

Job summary 6

We are looking for a Director of Sales Operations, this position leads support functions essential to the operational performance of the global sales organization, as well as the optimization of the customer purchasing experience. These functions include strategic sales planning, forecasting, reporting and analytics, sales process optimization, salesforce automation, implementation, and design of sales programs and promotions. This individual supports and acts as a strategic business partner to the Sales team, ensuring a data-driven environment, overseeing methods that intersect with the Sales process, managing the utilization of our sales tools, and helping the team align with Customer Team (and Sales) strategy. You'll have the chance to make an immediate impact while paving the way for future initiatives that support Company's growth around the globe. You will enter on the ground floor, helping define and build out a sales operations team to meet the goals of the business. Interested?

Duties & Responsibilities 6

Requirements & Skills 6

Job summary 7

We are seeking a motivated Director of Sales Operations with experience driving overall productivity and effectiveness of a sales organization and who functions well in a dynamic, fast-paced, and high-growth environment. This person needs to be able to identify opportunities for process improvement to ensure system/reporting accuracy while garnering support from cross-functional teams to implement and execute necessary changes. Reporting directly to the Chief Revenue Officer, the Director of Sales Operations works closely with internal stakeholders to ensure the appropriate objectives and priorities are enabled within the Sales organization and have a significant voice in cross-functional operations.

Duties & Responsibilities 7

Ensure efficient operations within the sales and operations team and resources
Coordinates sales forecasting, planning, and budgeting processes used within the sales organization. Proactively monitors and strives to maintain high levels of quality, accuracy, and process consistency in the sales organization’s planning efforts. As needed, coordinates planning activities with other functions and stakeholders within the firm.
Proactively identifies opportunities for sales process improvement. Works closely with sales management and enablement to inspect sales process quality and prioritize opportunities for improvement. Assists sales management in understanding process bottlenecks and inconsistencies and facilitates an organization of continuous process improvement.
Monitors the accuracy and efficiency and distribution of sales reports and other intelligence essential to the sales organization. Recommends revisions to existing reports or assists in the development of new reporting tools as needed.
Implements enabling technologies, including CRM, to sales teams. Monitors the assigned sales organization’s compliance with required standards for maintaining CRM data. Works closely with sales management to optimize the effectiveness of the firm’s technology investments.
Leads the existing Sales Operations/Administrative team assisting sales in functions such as vendor management, quoting, RFP management, contract compliance, and system compliance
- Identify areas for process improvement while being able to recommend and implement solutions to improve business process
- Become a lead sales stakeholder and knowledge expert within the organization's CRM system Microsoft Dynamics 365
- Monitors the assigned sales organization’s compliance with required standards for maintaining CRM data. Works closely with sales management to optimize the effectiveness of the firm’s technology investments.

Requirements & Skills 7

Bachelor’s degree or equivalent training in business, marketing, or management.
Minimum of 5 years in sales operations, revenue operations, or business operations in a dynamic technology or related business.
Demonstrated proficiency in managing analytically rigorous initiatives.
Experience managing a team.
An entrepreneurial mindset with the ability to create and scale repeatable teams and processes.
- Strong analytical and problem-solving skills and proven ability to navigate through complex and ambiguous situations
- Strong business writing and verbal communications skills.
- Microsoft Dynamics 365 CRM and Business Intelligence with Tableau or Power BI skills a plus

Job summary 8

We’re on the lookout for a Director of Sales Operations to join our team. You will partner with leaders from Sales, Marketing, and Finance to establish and enable a reliable and successful growth strategy, as well as support business growth using data-driven insights from the company’s customer, marketing, and sales data.

Duties & Responsibilities 8

Requirements & Skills 8

Experience with increasing levels of responsibility in Sales Operations, Marketing Operations, Finance, and/or Strategy.
Deep experience and expertise in the Salesforce platform, Salesforce integrations, such as LinkedIn, data cleansing tools, and marketing system integration.
Demonstrated ability to gather information, analyze data and processes, and drive solutions cross-functionally.
Strong familiarity with implementing sales processes, especially solution selling.
- Experience with setting up and managing a deal desk - applying pricing structures and models, RFPs, SOWs, MSAs, etc.
- Strong written and verbal communication, with experience delivering presentations to an executive audience.
- Experience with sales enablement tools and sales training.

Job summary 9

The Director of Sales Operations is responsible for supporting the growth and success of the commercial and government sales teams as Company continues record growth. This motivated individual will develop and oversee sales processes to increase sales performance. This role will also provide broad operational support with ownership and optimization of CRM, lead generation, sales outreach tools, and RFI/RFP responses. The position will assist with the execution of programs, campaigns, and integrations between CRM and sales enablement tools. The position will work cross-functionally with Sales, Account Management, and Marketing leaders and other internal business teams as needed.

Duties & Responsibilities 9

Requirements & Skills 9

Job summary 10

The Director of Sales Operations manages support and day-to-day operational functions essential to sales productivity and management in the assigned business segments. These include planning, reporting, sales process optimization, sales job design, sales training, sales program implementation, sales compensation administration, and supporting the VP of sales in recruiting and selection of sales force talent. The Director of Sales Operations is responsible for the overall productivity and effectiveness of the assigned sales organization. Reporting to the Vice President of Sales, the Director of Sales Operations also works closely with internal and external teams to ensure the appropriate objectives and priorities are enabled within the sales organization.

Duties & Responsibilities 10

Requirements & Skills 10

Frequently asked questions

What does a director of sales do?

The role of a director of sales is to lead and manage the sales team of an organization. This may involve setting sales targets, developing sales strategies, monitoring sales performance, and coaching and training sales staff to improve their skills and effectiveness.

What makes a good director of sales?

Some qualities that make a good director of sales include:

Leadership skills: A director of sales must be able to lead and manage sales teams, set clear goals and expectations, and motivate employees to achieve their best work.
Strategic thinking: The ability to think critically and strategically, and to make sound decisions based on data and analysis.
Sales skills: Knowledge of sales techniques and strategies, and the ability to coach and train sales staff to improve their skills and effectiveness.
Communication skills: A director of sales must be an effective communicator, able to articulate ideas clearly and persuasively to a variety of stakeholders, both internal and external to the organization.
Industry knowledge: Familiarity with the industry in which the company operates, including competitors, trends, and customer needs.

Olivia Powell
Recruiting expert

Last updated Sep 30

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Director Of Sales Operations Job Description

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Frequently asked questions

What does a director of sales do?

What makes a good director of sales?

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