Customer Solutions Specialist Job Description

Job summary 1

We’re looking for an amazing Customer Solutions Specialist to fill this role. You'll be responsible for providing exceptional service to our guests, travel advisors, and internal customers as well as responsible for handling Tier I and Tier II contacts from Contact Center teams both frontline and backroom, travel advisors, and guests. Tier I support includes but is not limited to: reservations and travel questions, interpretation of policies, administrative booking support including employee programs, and the support of our loyalty programs. The Customer Solutions Specialist will also be responsible for triaging phone contacts from guests post-cruise, providing transactional support on issues such as basic folio disputes, and engaging the Onboard Experience Support team on experience related concerns. Tier II support includes the handling and de-escalation of issues using listening skills, empathy, and empowerment. This position is aligned with the Company’s strategy of maintaining the highest levels of guest satisfaction and loyalty.

Duties & Responsibilities 1

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Requirements & Skills 1

Job summary 2

The Customer Solutions Specialist will possess an understanding of branch operations, regulatory guidelines, policies, procedures, products and services, and adhere to all audit requirements which pertain to specific accountabilities for the Bank. The incumbent must also possess a thorough understanding of the core systems at the Administrator level, as well as being proficient as an end user. This position serves as a subject-matter expert, responding to external and internal inquiries.

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Job summary 3

The Customer Solutions Specialist is an interactive customer solution specialist, focused on problem and conflict resolution. The candidate must be driven by a passion to help others with problems both simple and complex. An outstanding communicator who can speak with a customer and, through inquiries, can develop and understanding of the issue, determine an action path to resolve the concern. The candidate will exercise issue ownership will be the single point contact for any customer inquiry. From the initial call to final resolution the specialist will coordinate resources and skillsets to resolve the customers' inquiry, once resolved document and elevate the issue to Quality for root cause evaluation and process review.

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Job summary 4

The Customer Solutions Specialist coordinates activities to maximize client satisfaction through a close-loop problem resolution process. They monitor client service failures and the timelessness and appropriateness of the functional groups’ response. They will also interact with functional groups to analyze chronic service failures and implement corrective actions. The Customer Solutions Specialist will evaluate optimal service delivery options for key customers.

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Job summary 5

As a Customer Solutions Specialist, you’re a dependable team player that will assist with the following daily tasks: processing orders, back order assistance, vendor outreach, and inbound phone calls from our customers. You excel in working efficiently and effectively in a fast-paced, evolving environment, with minimal errors. Building strong relationships with your teammates and being available wherever needed will ensure that World Class care is given to our customers. Your passion to go above and beyond for our customers, your team, and having strong attention to detail is essential in this role!

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Job summary 6

The Customer Solutions Specialist exists to analyze, process and articulate various participant requests and inquiries pertaining to Company Financial Resources' insurance via our toll-free service. Customer Solutions Specialists serve as the customer’s primary point of contact. They are usually the initial and only liaison between participants and the various levels of Company personnel imperative to facilitating expedient, professional and personal service.

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Job summary 7

As a Customer Solutions Specialist in the Solutions Center, you are our Company energy brand champions! You will be building customer connections through Company energy’s sustainability journey, educating on our products, and providing exceptional customer experiences with each customer interaction.

Duties & Responsibilities 7

Requirements & Skills 7

Job summary 8

As a Customer Solutions Specialist in the Solutions Center, you are our Company brand champions! You will be building customer connections through the Company’s sustainability journey, educating on our products, and providing exceptional customer experiences with each customer interaction.

Duties & Responsibilities 8

Requirements & Skills 8

Job summary 9

The Customer Solutions Specialist will be responsible for inside contact between the customer and company and support marketing activities.

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Job summary 10

We are seeking a Customer Solutions Specialist at our corporate office. This candidate will be responsible for add-on sales to the entire customer base, along with assessing general customer satisfaction and escalating any customer issues.

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Requirements & Skills 10

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