Communications Manager Job Description

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Communications Manager Job Description

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Marketing and Communications

Job summary 1

We are urgently seeking a Communications Manager to support our communications strategies and marketing campaign implementations for a wide range of clients. This role calls for exceptional interpersonal communication skills, the ability to delegate tasks effectively, and a passion for learning new skills throughout our interactive training program. You will be prospecting new customers and cultivating relationships within the target audience our clients are aiming to reach while contributing to the knowledge and skills of our Customer Communications Team.

Duties & Responsibilities 1

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Cross-train in Customer Service, Operations, and Management Departments
Execute direct marketing campaigns and interact directly with customers
Record and analyze customer insights and data relative to campaign success
- Support customers in redeeming promotions while building value in product presentations
- Assist with goal setting, territory management, and talent development
- Collaborate with team members to maximize customer engagement

Requirements & Skills 1

1+ years of experience in Customer Service or related field
Proven success in building relationships with customers
Inherent leadership and management skills
- Diligent and detail oriented with an exemplary work ethic
- Strong sense of morals, integrity, and reliability
- Team oriented with ambitious goals

Job summary 2

A Communications Manager serves as a key member of the Business Development and Communications Department in direct support of corporate goals and objectives. Primary job duties involve a variety of communications skills (verbal, written, multimedia, etc.) to support corporate and program objectives.

Duties & Responsibilities 2

Develops and executes the organization’s overall corporate communications and marketing strategies and campaigns.
Supervises the development of corporate and program materials and electronic media to include websites, press releases, newsletters, presentations, tradeshow presence, all manners of collateral, and other tools to ensure appropriate messaging and brand strategy are effectively executed.
Supports the business development function of the organization in the submission of proposals and related content and tools (concepts, graphics, logos, etc.), and participates in ongoing brand development and marketing of new offerings.
- Provides ongoing program support across the company to include all manner of collateral design and content creation (i.e., brochures, presentations, one-pagers, newsletters, press releases, etc.).
- Act as the primary corporate point of contact for media queries and engagements.
- Other duties as assigned.

Requirements & Skills 2

Bachelor’s degree in English, Communications, Marketing, or Graphic Design is highly preferred, and 5 years of relevant experience or a Master’s degree and 3 years of relevant experience.
Excellent written and verbal communication skills.
- Experience working in a marketing, advertising, design, or corporate communications role.
- Strong computer skills, including the MS Office suite required.
- Must provide examples of previous marketing campaigns and social media efforts.

Job summary 3

The Communications Manager plays a key role in activating the cultural transformation we need to accelerate growth and win in the market. This role is responsible for leading internal communications for the organization and will work directly with the CEO and core leadership team as required. He/she will lead the development and implementation of communications strategies and platforms that enable the Company to effectively motivate our team, nourish our culture, and deliver business results.

Duties & Responsibilities 3

Requirements & Skills 3

Job summary 4

The Communications Manager is responsible for managing internal and external communications including general visibility, public relations, social media, and media outreach strategies as directed by the communications director. This position is also responsible for writing, editing, and publishing content for internal channels.

Duties & Responsibilities 4

Write copy, edit submissions and publish content for media properties, ensuring all content is consistent with the guidelines and standards.
- Work alongside the social media team to be able to post social media content, monitor and track social media engagement, and other IIT social media channels including, but not limited to, Facebook, Twitter, LinkedIn, and Instagram.
- Assist with creating and managing public relations and media relations campaigns, including writing press releases, responding to media inquiries, and monitoring, and tracking media mentions.
- Other duties as assigned by the communications director and vice president of external affairs.

Requirements & Skills 4

Job summary 5

The Communications Manager is responsible for developing and implementing internal communications strategies and plans that engage, align, and inspire employees with the company’s vision and business strategy, and drive employees’ understanding and engagement on company priorities and key initiatives.

Duties & Responsibilities 5

Requirements & Skills 5

Job summary 6

We are seeking an experienced Communications Manager to join our team. This position will help communications efforts, developing and executing integrated strategies that engage media and excite consumers. You will partner closely with the executive team to promote thought leadership, play a key role in acquiring new subscribers and execute creative ideas in a highly-competitive industry. The role requires overseeing the execution of high-impact communications programs. The ideal candidate has strong media relationships across tech, business, and consumer outlets, proficiency in social media strategy and execution, deep executive communications experience, and a proven ability to lead cross-functional teams.

Duties & Responsibilities 6

Oversee junior staff and manage agency resources; model a collaborative and team-oriented approach and work cross-functionally throughout the business.
Manage resource allocation across the team and further develop competent communications professionals; lead group discussions and find solutions to team-wide challenges.
- Develop B2C and B2B external communications plans that are aligned with the needs of the business; understand and simplify complex ideas / technical issues and make them relatable to those outside the industry; lead product/programming launches and proactive media programs; contribute to strategic planning initiatives.
- Work cross-functionally to build communications strategies that engage customers and partners, drive brand affinity, and support subscriber growth/retention; serve as trusted communications advisor to the company; prepare and media train spokespeople; provide constructive feedback to executives; staff interviews and presentations.
- Create and oversee PR materials including fact sheets, media pitches, Q&As, FAQs, executive bios, press releases, blog posts, interview/presentation prep materials, and measurement reports; engage on crisis communications topics and be able to quickly drive the team in a given direction.

Requirements & Skills 6

Bachelor’s Degree in Public Relations / Communications, Journalism, Marketing, Digital Technologies, Research-related discipline, or a similar applicable field is required.
8+ years of in-depth PR and communications experience.
Experience in technology, consumer, and crisis PR; demonstrated ability to use creative thinking to develop PR opportunities, media stories, social media content, and customer messaging; experience using integrated social media tactics to supplement PR activities is a plus.
- Excellent interpersonal skills with the ability to build effective professional relationships with executives, co-workers, and external partners.
- Well-developed written and verbal communication skills, including strong media relations skills; experience writing news releases, blog posts, pitches, speeches, and other written materials; experience in creating and drafting engaging social media content.
- Strict attention to detail and the ability to work to tight deadlines; solid organizational and project management skills; ability to adapt to changing priorities and manage projects autonomously.

Job summary 7

As the Communications Manager, this person will be a member of the Communications department and report to the Director of Communications. This position assists in the day-to-day communications efforts of the Practice Improvement team and will help plan, manage, implement, and deliver on communications goals for key projects.

Duties & Responsibilities 7

Developing and implementing communications plans for projects in various practice areas.
As needed, coordinating with outside consultants and subcontractors on various projects.
Coordinating and collaborating with both internal staff and outside consultants on final copyediting, web development, email marketing, social media sharing, and creative design needs
Identifying press opportunities with our media relations team to raise the overall visibility of key projects and maximize reach with the media.
- Working with the Director of Practice Improvement Communications to ensure coordination across all communications activities and that messaging aligns with the National Council brand.
- Maintaining relationships with project leaders and other key stakeholders.
- Performing other duties, as assigned.

Requirements & Skills 7

Bachelor's Degree in Journalism, Communications, English, or a related field
High level of expertise in writing, product development, and management; project management experience preferred.
Exceptional written, oral, interpersonal, and organizational skills.
Outstanding interpersonal and customer service skills; ability to build relationships with a wide variety of stakeholders.
- High-level proficiency in Microsoft Office – MS Word, Excel, and PowerPoint.
- Ability to contribute to a strong team-based environment.
- Results-oriented with high attention to detail, ability to multi-task and meet deadlines in a demanding, fast-paced environment.

Job summary 8

The Communications Manager is responsible for ensuring the accuracy and quality of all project communications products for both external and internal consumption. To accomplish this, the Communications Manager will work across all project areas to ensure all project activities, results, best practices, and lessons learned are documented and disseminated.

Duties & Responsibilities 8

Serve as the focal point for communicating project activities and data to both internal and external audiences.
Work with the Director of Management Information Systems and Results Reporting this position will ensure that the data that is shared is accurate and meaningful.
Develop a system for generating project performance reports, success stories, project presentations, and other public communication pieces.
- Take the main responsibility for maintaining content on the project website, and/or contributing material and information for a third-party website.
- Develop and implement a project communications strategy.
- Perform other related duties and responsibilities as assigned.

Requirements & Skills 8

Extensive experience in senior-level project management.
- Experience across various social media platforms.
- Ability to present data, results, impact, and information in a compelling way to different audiences.
- Excellent written and spoken English and ability to communicate across technical disciplines and non-technical audiences required.

Job summary 9

We are seeking a Communications Manager. The selected applicant will serve as the company’s lead content creator – specifically for various social media channels, company websites, and the company’s internal employee portal. Created content (e.g., articles, videos, photos, posts, infographics, emails, blogs, gifs) is meant to drive greater brand awareness outside the company. This position is ideal for a person with a strong writing background – particularly those with a journalistic style – along with someone who can use various mediums to connect with a wide array of people on a personal level. Public relations skills or experience is a plus.

Duties & Responsibilities 9

Requirements & Skills 9

Job summary 10

We are seeking an experienced Communications Manager.

Duties & Responsibilities 10

Responsible for recommending, executing, and maintaining all communication strategies, plans, and message management processes.
Contributes to the development of integrated communication plans and execution against those plans.
Responsible for communication research, strategy, planning, integration, execution, and key messaging goals and their measurement standards.
Responsible for recommending adjustments to communication strategies, plans, and key messages and executing accordingly.
Responsible for managing deliverables and ensuring quality assurance standards are met across all functional requirements.
Responsible for directly supervising Contractor employees.
- Duties include directly interfacing with management and/or customers.
- Responsible for monitoring and recommending emerging communications channels and practices.
- Responsible for generating routine and/or ad-hoc reports for management/customers.

Requirements & Skills 10

Bachelor's degree in journalism, communications, writing, or another appropriate area of specialization;
Ten (10) years of directly related experience;
Proficient in: advanced oral and written communications; advanced writing and editing; and advanced problem solving.

Frequently asked questions

What makes a good communications manager?

A good communications manager should possess a variety of skills and traits to effectively manage communications for an organization. Here are some key characteristics that make a good communications manager:

Strong Communication Skills: A good communications manager should have excellent written and verbal communication skills, as well as good listening skills, to convey the company's messages effectively.

Strategic Thinking: A communications manager should have a clear understanding of the company's mission, vision, and goals, and be able to develop communication strategies to support those goals.

Creativity: A good communications manager should have creative skills to develop unique and engaging messaging that resonates with the audience.

Flexibility: Communication plans and tactics often need to be adjusted quickly, so a communications manager should be able to adapt quickly and pivot when necessary.

Organizational Skills: A communications manager must be able to manage multiple projects, campaigns, and events simultaneously while meeting deadlines.

Emotional Intelligence: A good communications manager should be able to understand and relate to different stakeholders, including employees, clients, and the media.

Crisis Management: A communications manager must have experience handling crises and be able to remain calm under pressure.

Collaboration: A communications manager must be able to work well with other departments and be a team player.

Technology Skills: A good communications manager should be proficient in using communication technology tools such as social media, email, and video conferencing software.

Industry Knowledge: A communications manager must stay up to date with the latest communication trends and technologies, as well as have an understanding of the company's industry and competitors.

Who does a communications manager work with?

A communications manager typically works with a variety of internal and external stakeholders to manage communications for an organization. Here are some of the key stakeholders that a communications manager may work with:

Executives and Senior Management: A communications manager may work closely with the executive team and senior management to develop and implement communication strategies that align with the organization's goals.

Marketing and Public Relations Teams: Communications managers often collaborate with marketing and public relations teams to ensure that messaging is consistent across all channels and that communications efforts are integrated.

Human Resources: Communications managers may work with HR to develop internal communications plans that inform employees about company news, events, and policies.

Legal: Communications managers may work with the legal team to ensure that all communication efforts are compliant with regulations and laws.

Customers and Clients: Communications managers may work with customers and clients to gather feedback, respond to inquiries, and communicate product or service updates.

Media: Communications managers may work with journalists, editors, and other media representatives to develop press releases and other communications materials and to respond to media inquiries.

Community and Stakeholders: Communications managers may work with local communities and other stakeholders to develop relationships and manage communications related to the organization's impact on the community.

Vendors and Suppliers: Communications managers may work with vendors and suppliers to coordinate communications related to product or service launches or other key events.

Overall, a communications manager is responsible for managing all communication efforts for an organization and must work closely with all stakeholders to ensure that messaging is clear, consistent, and effective.

Olivia Powell
Recruiting expert

Last updated Sep 27

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Frequently asked questions

What makes a good communications manager?

Who does a communications manager work with?

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