Account Coordinator Job Description

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Account Coordinator Job Description

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Sales

Job summary 1

The Account Coordinator serves as the point of contact for client interactions and is responsible and accountable for all services and support of the assigned accounts. This includes communication, implementation, delivery of products and services, and management of specific, ongoing projects.

Duties & Responsibilities 1

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Requirements & Skills 1

1-3 years of marketing/product management experience.
Marketing and communications industry, or related industry knowledge.
Bachelor’s degree in Marketing, Public Relations, Communications, Business, or related field.
Proficiency in Windows, Microsoft Word, Outlook, PowerPoint, and Excel.
Ability to assemble packages and lift to 35 pounds.
- Detail-oriented, organized, self-starter with the ability to take managerial direction and work well in a team environment.
- Must be able to multi-task effortlessly under tight deadlines and be flexible with schedule, willing to work additional evening or weekend hours when and if necessary.
- Superior communication skills, strong analytical & problem solving skills and project management skills.

Job summary 2

As an essential team member, the Account Coordinator is responsible for providing post-sale, end-to-end workflow support, to ensure effective campaign delivery for the clients. The Account Coordinator plays an essential role in ensuring the accuracy and follow-through of order entries related to advertising campaigns. This position owns the relationship cross-functionally as a liaison between fulfillment, Finance, and Operations teams.

Duties & Responsibilities 2

Requirements & Skills 2

Strong data entry skills and excellent attention to detail are required
Ability to develop positive working relationships with Sales team members and other support functions is critical
- The Account Coordinator needs to be able to adapt to change quickly as well as be able to prioritize and handle multiple tasks with competing deadlines
- Prior experience as an Account Coordinator is a plus
- Experience in computer software including MS Office and Spreadsheets at a minimum is required; Any experience in software similar to our sales support packages preferred

Job summary 3

We are seeking an Account Coordinator to join our team! You will be responsible for helping customers by providing product and service information.

Duties & Responsibilities 3

Provide information about the benefit products and insurance services
- Troubleshoot and resolve event issues and concerns
- Document and update customer records based on interactions
- Develop and maintain a knowledge base of the evolving products and services

Requirements & Skills 3

Previous experience in customer service, sales, or other related fields
Ability to build rapport with clients
Ability to prioritize and multitask
Positive and professional demeanor
- Excellent written and verbal communication skills
- The desire to participate in professional development and take on new responsibilities
- Self-motivated and comfortable working both independently and as part of a team

Job summary 4

This position will be focused on working with the existing customer base to understand their business model and needs to drive new opportunities and revenue growth.

Duties & Responsibilities 4

Maintain regular contact and identify additional service needs of all existing customers
Maintain and update accurate information in the company's CRM System
Coordinate and oversee quarterly business reviews with operations and existing customers
Act as liaison between customers and internal operations group
Master the ability to sell and market yourself and our company
- Partner with internal team members to create solutions & sales proposals based on customer needs
- Manage multiple projects simultaneously with a sense of urgency
- Complete weekly activity reports and update opportunities as their status changes

Requirements & Skills 4

Bachelor’s degree or relevant equivalent experience
1-3-year(s) work of Sales or equivalent experience
Possess excellent written and verbal communication skills
Advanced math, computing, analytic, and reporting skills
Knowledge of Microsoft Office
Business-minded
- Ability to multi-task in a fast-paced work environment
- Attention to detail and ability to learn and absorb material quickly
- Strong problem solving and decision-making abilities

Job summary 5

This is an internal role that focuses on coordinating information to support one, or multiple, groups throughout the organization in various stages of multiple projects. This individual must be able to respond quickly and establish solid partnerships and trust with colleagues, vendors, and clients.

Duties & Responsibilities 5

Requirements & Skills 5

Job summary 6

As an Account Coordinator you'll provide medical leave coverage and be embedded in a Sales team to support Advertiser partners across all levels to solve business challenges and drive meaningful results. You'll collaborate on advertiser engagements, campaign improvements, and removing operational roadblocks to drive success.

Duties & Responsibilities 6

Work with your client team to cross-sell and up-sell opportunities that contribute to the team's ability to exceed revenue targets
- Proactively identify opportunities for campaign improvements through campaign performance monitoring and recapping performance with w/recommendations to the advertising partner/agency
- Track, analyze, and communicate key metrics/results that improve performance
- File tickets and project manage cross-functional teams to increase the speed of client campaign execution

Requirements & Skills 6

Bachelor's degree preferred; or equivalent practical experience of 1+ years in marketing/advertising/digital
- Deep understanding of marketing goals relevant to both Performance and Brand advertisers (awareness, reach frequency, ROI, conversion rates)
- Analytical skills that can translate performance metrics into a summary of insights and how-to improvement that will scale success for advertising partners
- Excellent communication, organization, project management, and collaboration skills to work as part of a team and engage with clients

Job summary 7

The Account Coordinator will be responsible for ensuring the on-time and on-budget delivery of all assigned projects. Ensures all essential project paperwork is completed within the designated timeframes. Works with the scientific team to ensure full compliance with all processes. Under guidance from account managers/director, works to ensure all timelines, tasks, and operational needs are captured in weekly resourcing reports. Data management of files, timelines, and other materials.

Duties & Responsibilities 7

Requirements & Skills 7

Bachelor’s degree
High-level of organizational and time-management skills
Detailed oriented and focused on quality
Ability to manage and execute a variety of projects simultaneously
Output-oriented
Natural starter, completer
- Excellent communication skills, both written and verbal
- Demonstrates the ability to gain the trust and respect of clients and colleagues
- Proficiency in MS Word, Excel, PowerPoint

Job summary 8

We are looking for an Account Coordinator to join our team.

Duties & Responsibilities 8

Processes and maintains paperwork for sales and purchase orders.
Provides sales support, which includes getting pricing from vendors, quoting customers, ordering samples, shipping samples, and follow-up on all orders and projects.
Responsible for the organization of year-end inventory files, both inside the office, and in the warehouse.
Works closely with sales representatives for updates and quotes.
Maintains billing and filing system.
Prepares sales orders, purchase orders, and quote entries.
- Provides customer service to customers, vendors, freight lines, and office personnel (handles all complaints, issues, etc.).
- Provides administrative support as needed.
- Assists sales representatives as necessary, as well as assisting with additional projects as they arise

Requirements & Skills 8

2 years at least of experience in customer service/ administration/retail, etc.
Proficiency with Microsoft Office applications (Outlook, Word, Excel) and working knowledge of SAP or other ERP systems

Job summary 9

As an Account Coordinator, you will be entrenched in every aspect of agency life with the immediate opportunity to contribute to and learn about campaigns for dynamic consumer brands and companies.

Duties & Responsibilities 9

Maintaining the details of core account programs and updates via databases & trackers
Working closely with team members to keep account activity on track and moving forward
Highlighting client coverage daily
Coordinating client product mailings and following up with media
Maintaining updated media contacts list
- Drafting social media posts
- Researching background information for new business prospects
- Participating in weekly client calls and meetings, as well as agency-wide meetings and brainstorming sessions

Requirements & Skills 9

Bachelor’s degree in PR, Marketing, Journalism, or related communications field
Prior internship or full-time experience in communications, media, or related field
Passionate consumer of media, staying current with news and trending lifestyle topics and cultural events
Ability to communicate, written and orally, in a clear, concise, and creative manner
- Adept at multi-tasking, never losing sight of details
- Motivated to take the initiative to lead research and other projects
- Proficient in Microsoft Office

Job summary 10

We are seeking an Account Coordinator.

Duties & Responsibilities 10

Requirements & Skills 10

Prior retail, buying, sales, B2B, customer-facing, or customer service experience required.
Excellent verbal and written communication skills to effectively work with a variety of individuals, identify and solve problems, and up-sell/cross-sell products.
Being Bilingual in other languages is a plus!
Proficiency in Microsoft Office (Word, Excel, Outlook) or similar products and the ability to easily learn applications.
- Demonstrated experience and skills in effectively and efficiently responding to customer inquiries using the phone and email.
- Skills in effective problem-solving routine issues and ability to escalate issues as needed.
- Basic mathematical skills which include the ability to add, subtract, multiply, and divide with the assistance of a calculator.

Frequently asked questions

What is the role of an account coordinator?

An Account Coordinator is an entry-level role in fields like advertising, marketing, public relations, and sales, where the primary responsibility is to assist account managers or account executives in managing client relationships and executing projects.

Here are some typical responsibilities of an Account Coordinator:

Client Communication: They serve as a point of contact for clients, responding to inquiries and addressing any concerns. They may also assist in preparing for and facilitating client meetings.

Project Coordination: They help manage and track projects, ensuring that they are completed on time and within budget. This often involves coordinating with various departments or team members to keep the project moving forward.

Administrative Support: They provide administrative support to account executives or managers, such as scheduling meetings, maintaining client records, processing invoices, and preparing reports.

Research and Data Analysis: They may conduct market research, gather data, and analyze trends to provide insights that can guide strategy and decision-making.

Content Creation and Review: Depending on the field, they may assist in creating or reviewing content for marketing or advertising campaigns, press releases, or other client communications.

Campaign Support: In a marketing or advertising setting, they may help in the implementation and monitoring of campaigns, tracking their effectiveness and making recommendations for improvement.

Sales Support: In a sales-oriented role, they might assist with lead generation, prepare sales presentations, and help manage customer orders and contracts.

An Account Coordinator should have strong communication, organizational, and customer service skills. They should also be proficient in various office and project management software, and have a basic understanding of the industry they're working in. Over time, an Account Coordinator can grow into higher-level account management roles.

Who does an account coordinator work with?

An Account Coordinator interacts with various individuals and departments within an organization, as well as external parties, to facilitate client projects and maintain client relationships. Here are some of the key individuals or groups they typically work with:

Account Executives/Managers: Account Coordinators often report to and work closely with Account Executives or Account Managers, providing support in managing client accounts and executing projects.

Clients: They serve as a point of contact for clients, addressing their queries, concerns, and requests, and keeping them updated on project progress.

Internal Teams: Depending on the nature of the projects, they may collaborate with various internal teams, such as creative, marketing, sales, production, finance, and others. They act as a liaison between these departments and the client to ensure project objectives are met.

Vendors and Contractors: If projects involve external vendors or contractors (such as freelancers, advertising agencies, print shops, etc.), Account Coordinators might coordinate with these parties to ensure timely delivery of services or products.

Leadership/Management: They may also communicate with company leadership or management, providing updates on account status, project progress, or any client issues.

Sales Teams: In a sales-oriented role, Account Coordinators work with sales teams to help manage customer orders, prepare sales presentations, and support other sales activities.

By working closely with these different groups, Account Coordinators ensure that client projects are executed effectively and that client relationships are well-maintained.

Olivia Powell
Recruiting expert

Last updated Sep 20

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Account Coordinator Job Description

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Frequently asked questions

What is the role of an account coordinator?

Who does an account coordinator work with?

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