Training Manager Job Description

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Training Manager Job Description

Job descriptions
Education and Training

Job summary 1

The Training Manager will lead a team of full-time and in-team trainers as direct reports for multiple projects with multiple clients. He or she will conduct formal observations and provide feedback and coaching to all trainers. This position assesses multiple client developmental needs to drive training initiatives and identifies and arranges suitable training solutions for employees. He or she will be responsible for the overall leadership and management of the training function. The training manager will cultivate client and account relationships through multiple channels to ascertain and maintain an ongoing partnership resulting in reduced cost, continual performance improvement, and increased revenue.

Duties & Responsibilities 1

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Requirements & Skills 1

Job summary 2

We are looking for a passionate and experienced Training Manager to support the ongoing training and development of our in-house and outsourced Client Services team to ensure a high-quality customer support experience. This leader will own the identification of training and development needs and the subsequent creation and delivery of training solutions. Our ideal candidate will have demonstrated success in developing and delivering training programs, working closely with outsourced vendors to assess and support site trainers, and devising scalable learning systems.

Duties & Responsibilities 2

Manage, coach, assess and develop the site trainers and coordinate their work as needed
Work collaboratively with internal stakeholders to identify training and development needs, identify problems, and suggest solutions
- Deliver training as needed to support the initiatives
- Plan, communicate, manage, and measure milestones, risks, and process improvement opportunities of day-to-day operations for the training team
- Continually evaluate training solutions for quality, business impact, and scalability

Requirements & Skills 2

Bachelor's Degree or equivalent education/experience, an advanced degree is preferred
Ability to work in a fast-paced environment and be resourceful in achieving success in the face of ambiguity
Strong communication skills moderate or developing presentation/facilitation skills
- Exceptional English written and verbal communication skills
- Passion for training must be highly self-motivated and customer-centric
- Demonstrated ability to multi-task, prioritize and meet timelines on deliverable

Job summary 3

We are seeking an experienced Training Manager. The Training Manager will provide classroom instruction to new hire candidates and incumbent employees. Ensures compliance with federal, state, and local regulations and company policy.

Duties & Responsibilities 3

Maintain training and personnel files
Establish and maintain application flow log
Schedule and perform applicant interviews
Administer pre-employment drug and background checks
Ensure all required paperwork and documentation is complete and sent to Corporate Office
Perform classroom instruction that meets or exceeds requirements
- Perform skills course training as necessary
- Create, implement, and maintain effective cadetting and training schedules
- Maintain all training records

Requirements & Skills 3

High school diploma or equivalent
Obtain and maintain a current DOT physical
Excellent verbal and written communication skills
Working knowledge of word processing and spreadsheet software
Strong organizational skills required
- Excellent customer service required
- Able to perform all operator duties as necessary
- One (1) to three (3) years of training experience

Job summary 4

Development, implementation, and improvement of contact center day-to-day Training operations. Develop and maintain adequate staff and training material. Assess training needs of various projects. Oversee and manage all training functions including staff.

Duties & Responsibilities 4

Requirements & Skills 4

Bachelor’s degree from an accredited college or university in Human Resources, Adult Education, or related field; or 6 years experience in training and employer/client relations.
Demonstrated leadership capabilities
Strong presentation and public speaking skills
Strong verbal, listening, and written communications skills required
Excellent attendance history is required.
- Strong computer skills with working knowledge of Microsoft Office Suite
- Strong desire to help others learn
- Understanding of Adult Learning Principles

Job summary 5

The Training Manager will be utilized as the subject matter expert regarding the product training, selling skills, and launch training space, by overseeing and managing vendors assigned to develop training content. These solutions will require an understanding of the various training needs of the Sales Force, Brand team, and other customer-facing teams.

Duties & Responsibilities 5

Leading without authority; collaborates with key stakeholders and is a leading contributor to shaping and influencing decisions and strategy
Takes calculated risks to promote innovation in training
Takes on above-and-beyond projects to serve as a peer leader and home office collaborator to contribute to positive solutions
- Consistently applies continuous development processes for both home study and new hire training
- Stand out front of the room as leader of the training curriculum at national and/or launch meetings
- Proactively identifies market influences and incorporates them into learning and development solutions, leveraging market experts as needed

Requirements & Skills 5

Bachelor’s degree in a related field or equivalent required
Minimum of 3 years of experience
Minimum of at least 1 accumulated year of training, training related or key account management experience

Job summary 6

You’ll work on the Education Team, which is part of Marketing, to design, deliver, promote, measure, and continually optimize content that helps customers successfully use our products. Topics range from how to use our design software and hardware, to creative skills and customer/employee profiles.

Duties & Responsibilities 6

Help plan, test, optimize and deliver an engaging customer onboarding curriculum covering software, hardware, and trending crafting skills, from beginner level to advanced
Instructionally design, plan, and deliver an Instructor-Led Training curriculum aimed at helping to efficiently onboard new customers
Track and identify trends and use them as a vehicle for instruction
- Work with the Director of Education to build out a scalable, measurable content strategy covering our suite of educational properties, including social media
- Work with the Director of Education to build out a scalable, measurable content strategy and educational brand that serves multiple audiences, starting with customers but also including employees, customer service agents, and retail salespeople
- Using user data, analyze and revamp the taxonomy on our customer-facing help center

Requirements & Skills 6

Bachelor’s degree in a related field, such as education, instructional design, customer success, or content marketing, and/or 10+ years of commensurate, on-the-job experience
Strong writing/editing/communication experience - explaining complex topics in a simple, engaging way is a key to success in this position
Training or teaching experience, particularly of technical topics (bonus points for knowledge of learning theory)
Experience using data to inform and continually adjust training methodology
- Experience successfully working cross-functionally with product managers or different relevant teams, particularly around customer onboarding
- Content development experience - show us a smart portfolio of work and/or training curriculum you filmed/designed/produced
- Experience in content strategy

Job summary 7

The Training Manager will be responsible for coordinating all activities involved in developing, designing, and directing a skills-based metalworking training program that will result in qualified metalworking individuals and support personnel to provide an ongoing stream of qualified and certified metalworking operators.

Duties & Responsibilities 7

Developing a list of core competencies
Translate the core competencies into an educational curriculum or checklist for each job
Identify resources required to implement which would be acquiring equipment, computers, texts, and other tools necessary for the hands-on training, computer-based training, and classroom training.

Requirements & Skills 7

Bachelor’s degree or Equivalent Years of Experience relevant to the position
5 years’ experience
Previous training experience preferred
- Excellent writing skills; Ability to professionally communicate with a variety of levels of individuals, including making formal presentations
- High level of proficiency with Microsoft Office Products
- Well organized, analytical, and detail-oriented with excellent problem-solving skills

Job summary 8

We are seeking an experienced Training Manager.

Duties & Responsibilities 8

Requirements & Skills 8

12+ years of relevant experience with Bachelors degree or 8+ years relevant experience with Masters degree.
- Must have broad expertise and detailed knowledge of litigation support software and workflows.
- Software certifications preferred as available.
- Must be knowledgeable and comfortable answering on-the-spot technical questions during training.

Job summary 9

The Training Manager will be responsible for implementing the Training Program and for making revisions as necessary. The Training Manager will be responsible for assuring that accurate testing records are maintained and for facilitating training courses.

Duties & Responsibilities 9

Maintain records and monitor the progress of employees. Continuously researching to determine if there are other options/systems that we can connect with or to.
Work in conjunction with department heads to assure that the Training Department has the latest and most up-to-date policies and procedures.
Host webinars no less than quarterly with industry changes and updates.

Requirements & Skills 9

5+ years experience in the title industry or related field
Experience with software or technical instruction including hands-on computer training, online webinars, self-paced e-learning modules, and lectures
Experience with implementing educational strategies
Demonstrates strong communication skills and experience with instructional design strategies for users with varying skill sets as well as experience with developing training modules and materials in a variety of formats including e-learning
Possesses a professional proactive approach to problem solving; reliability; and the ability to rapidly learn new technologies and processes
Ability to develop training courses in a variety of formats as well as supporting documentation and job aids
- Experience with writing and/or maintaining documentation such as user manuals, reference guides, and online help text
- Experience working independently, pro-actively completing project activities; communicating with subject matter experts; and making recommendations for improvements in training strategies
- Strong computer and technical skills required

Job summary 10

We are looking for a Training Manager to join our team.

Duties & Responsibilities 10

Develop and implement an engaging and effective project training plan in compliance with contract and client requirements;
Develop team/ department-specific training, with the assistance of the Project Director, using desired performance metrics as outcome targets;
Conduct and /or attend all department training to ensure compliance with state and office policies and procedures;
Develop and implement control measures for the project training program;
Develop an initial and ongoing training schedule, in conjunction with department supervisors, for continuous professional development of new and existing staff;
Communicate with department staff regarding team-level questions related to quality findings;
- Provide monthly team and/ or individual statistics to Project Director by established timeframes;
- Ensure the confidentiality and security of all case information; and
- Complete other project tasks assigned by Management as deemed appropriate and/or necessary.

Requirements & Skills 10

Bachelor's degree from an accredited college or university required;
Three (3) years of training and/ or professional development experience required;
Ability to work with staff using multiple training techniques and styles required;
Excellent written and verbal communication skills required;
- Ability to perform comfortably in a fast-paced, deadline and detail-oriented work environment highly suggested;
- Ability to successfully execute many complex tasks simultaneously highly suggested;
- Ability to work as a team member as well as independently highly suggested.

Frequently asked questions

What is the job description of a training manager?

The job description of a training manager typically includes planning, developing, and implementing training programs for employees to enhance their skills and knowledge in their roles. They are responsible for identifying training needs, designing curricula, coordinating training sessions, and assessing the effectiveness of the training programs.

What are the 5 most important skills and qualities of a training manager?

The 5 most important skills and qualities of a training manager are:

Communication Skills: A training manager must be an excellent communicator, capable of conveying complex information clearly and concisely. They should be able to communicate effectively with employees, other managers, and stakeholders.

Leadership Skills: A training manager must have strong leadership skills to effectively manage a team of trainers and facilitate the development of training programs that align with organizational goals.

Analytical Skills: A training manager should be able to analyze data and identify trends to make informed decisions about the development and delivery of training programs.

Organizational Skills: A training manager should have excellent organizational skills to manage multiple training programs and coordinate schedules and logistics.

Adaptability: A training manager should be adaptable and able to adjust to changes in organizational needs or industry trends, as well as able to incorporate new technologies and methods into training programs to keep them current and effective.

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