Technical Writer Job Description

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Technical Writer Job Description

Job descriptions
Education and Training

Job summary 1

We are seeking a Technical Writer whose responsibilities include creating, and writing, a variety of technical manuals including maintenance manuals (AMM, CMM, GMM), Pilot Operating Handbooks (POHs), Service Bulletins (SB), Operating Instructions (OI), training documents, and other manuals to S1000D specification, and outputting them into PDF, Interactive Electronic Technical Manuals (IETMs) and other formats. The Technical Writer will make sure that the document conforms to established style guides and standards and will work with product managers and end users to make sure all technical documentation meets customer requirements. He/she will oversee the preparation of illustrative materials, and select drawings, sketches, diagrams, and charts. He/she will conduct a quality review of materials.

Duties & Responsibilities 1

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Write and maintain technical documentation to include operator, maintenance, training, and other supporting materials
- Collaborate with document users and product managers to make sure of accuracy, quality, clarity, and effectiveness of documentation
- Provide and solicit feedback for improvement of documentation and writing processes
- Collaborate with other technical writers in the development of procedures and methods of writing to reflect best industry practices

Requirements & Skills 1

Job summary 2

The Technical Writer drives the creation of a documentation methodology and framework and maintains proper methodology for purposes of consistency and efficiency. This role prepares and maintains documentation about programming, systems operation, and user documentation. This position translates business specifications into user documentation. The technical writer plans writo te and maintains systems and user support documentation efforts, including an online help screen. This position is familiar with a variety of the field's concepts, practices, and procedures. A wide degree of creativity and latitude is expected.

Duties & Responsibilities 2

You create documentation methodology and framework.
You document core product and customer solution-specific code.
You create document flow diagrams.
You document programming methodologies and toolkit use.
- You develop and maintain user-training materials.
- You document training curricula.
- You develop on-line help screens.

Requirements & Skills 2

Job summary 3

We are looking for an expert Technical Writer to join our team. As a Technical Writer, you’ll create, edit, and organize highly technical information and turn it into meaningful value-driven outputs for internal and external audiences. You will primarily be responsible for developing, supporting, and maintaining procedural and technical documentation. As a technical writer, your role involves tasks such as writing conceptual overviews and procedures and updating knowledge center articles and FAQs with a guiding principle to communicate complex information, concisely, and accurately without using jargon.

Duties & Responsibilities 3

Produce and update documentation on product features including user manuals, operations guides, flow diagrams, video scripts, strategy and policy documents, and standard operating procedures
Write new content in the style that is most suitable for each target audience
Edit copy for voice, tone, and accuracy
Map out frameworks and methodologies that are easy to understand
Manage and refine existing content in need of refresh and/or revamp
Partner with the documentation team members to inventory, organize and publish content into our content management tools and knowledge base channels
- Review content analytics to understand customer impact and inform future content creation decisions
- Conduct quality assurance reviews and implement revisions to the in-app text
- Work collaboratively with cross-functional teams to ensure timely delivery of all documentation and other deliverables for each monthly release. Understand the complexities of our product/technology so you can communicate how it works and why it matters

Requirements & Skills 3

7+ years of experience as a Technical Writer, familiar with the document lifecycle and corresponding quality assurance reviews
7+ years’ experience in technical communication, which includes but is not limited to technical writing, instructional design, technical editing, copyediting or proofreading, quality assurance, and user experience design
Project Management experience; ability to identify and define doc deliverables, process gaps, and proposed solutions
- Experience with gathering feedback and measuring success in documentation efforts (i.e. usage analytics, real-time critical feedback, gathering business feedback, et al)
- Experience developing and maintaining information architectures for technical documentation, including Knowledge Management or CMS systems
- Experience reviewing code and scripts, as well as technical diagrams & documentation

Job summary 4

As a Technical Writer, you bring user-centered thinking and strong experience in technical writing. In this role, you will work with the product, develop your expertise in using it, and write instructions.

Duties & Responsibilities 4

Architect, write, publish, and maintain technical product documentation including user guides, references, integrated UI content, and release notes for internal and external audiences
Collaborate with product managers, engineers, services, and other stakeholders to identify user needs and use cases
Build and maintain strong relationships with software engineers and content experts to create correct, complete user documentation

Requirements & Skills 4

Job summary 5

The Technical Writer is responsible for creating technical documentation from research and review of engineering, manufacturing, and supplier data.

Duties & Responsibilities 5

Researches and verifies technical information.
Provides peer reviews and works with a team of technical writers with various backgrounds.
- Interviews production assemblers, engineers, and outside vendor personnel to gain insight into writing the procedure.
- Attends change control board, document approval, and information gathering meetings as a representative of the Technical Publications department.
- Other duties as assigned.

Requirements & Skills 5

Bachelor’s degree in English or another directly related field is preferred.
Previous experience authoring documentation in structured Adobe Framemaker (i.e. - SGML, XML, ATA task numbering, typically DTDs/schema, elements, and attributes).
Working knowledge of technical publications regulatory requirements and industry writing specifications (i.e. - ATA and GAMA)
Proficiency in MS Office products.
Ability to make sound writing decisions with little input from supervisors.
- Ability to work independently and within a team environment.
- Ability to communicate effectively throughout all levels within an organization.
- Ability to work in a constant state of alertness and safe manner.

Job summary 6

Under general supervision, researches, organizes, develops, and maintains, technical communication materials based on internal and/or external client needs. These technical materials include but are not limited to, operator manuals, service manuals, handy guides, configuration manuals, programming manuals, online help, web documents, and applied labels. Technical Writer manages translations and facilitates the approval and release of materials within project deadlines. Works with external vendors to produce finished products to provided specifications.

Duties & Responsibilities 6

Organizes and designs layout of technical information to produce accurate materials.
- Assists project team with issues surrounding user acceptability/ease of use issues.
- Assists with the development of documentation plans adheres to schedule and ensures delivery to production.
- Meets budget constraints and deadlines as required.

Requirements & Skills 6

Analytical, detail-oriented, thorough, accurate. Ability to work both independently and on a team.
Ability to handle a broad range of tasks with multiple priorities.
Ability to extract information from interviews, technical documents, test data, and hands-on work with a device and convert it to the appropriate level for the intended audience.
Demonstrated writing competency.
Proficient with electronic publishing software and Mac or PC hardware.
Basic knowledge of production design, printing, photography, and graphics. Self-motivated, strong interpersonal and negotiation skills.
- Basic knowledge of medical devices, mechanics/electronics, and/or medical software.
- Ability to read and understand prints/drawings, wiring diagrams, and flow charts a plus.
- Bachelor's degree and minimum 1 year experience.

Job summary 7

The Technical Writer will be responsible for activities associated with reviewing documentation and project deliverables and basic QA tasks. Duties include team management, content creation, editing, and formatting documents per established style guidelines, and participating in the formal review and approval of such documents and publications. The Technical Writer leads a team of technical writers who work closely with the Engineering, Marketing, Service, Regulatory, and Quality organizations to create and manage documents and other publications, including user and service manuals, generally intended for disclosure to customers, distributors, and the public. The ideal candidate has a strong writing/editing background, is willing to expand their skill set to learn new skills, is organized, and possesses a willingness to divide their time between Technical Writing, Quality Assurance (QA), Operations, and Research and Development teams, although most of the effort will be Technical Writing. This position is responsible for ensuring that all assigned work activities are performed in a timely and cost-effective manner while maintaining the highest quality of performance.

Duties & Responsibilities 7

Requirements & Skills 7

Job summary 8

The Technical Writer formats, produces, and revises technical documentation. This includes Instructions For Use manuals, service manuals, programming manuals, and operational specifications. Ensures technical materials are clear, concise, and easily understood by various constituents. Supports global technical documentation projects and elects techniques and recommends modifications best suited to produce desired results. Consults frequently with Software Developers, Engineers, and Customer facing advocates such as Technical Support groups. Works closely with Project Teams, Project Management, Product Managers, other Technical Documentation representatives, and Management to obtain information. Performs necessary support tasks: coordinates with internal customers ensures regulatory compliance and obtains approvals.

Duties & Responsibilities 8

Ensures quality and technical accuracy of the content and that it complies with regulatory requirements
Supports documentation change processes such as design control processes
Communicates project status and issues to Project and/or Core Teams, Project Management, Analysts, Technical Writers, Coordinators, and Management
Updates and maintains electronic files
Submits project documents for approval
- Reads understands and follows documentation and department procedures, including global procedures
- Ensures that skills are maintained continually to support Technical Publications activities and objectives
- Participates in process improvement efforts

Requirements & Skills 8

Bachelor’s degree in a field with 2+ years of experience or Master’s degree with 0-2 years of experience.
Excellent communication, organizational skills, interpersonal skills, and strong customer focus required
Preference given to candidates with prior project management experience
Ability to manage complex projects independently
Experience with controlled or simplified English and writing in a regulated environment
- Previous graphics experience a plus
- Experience with SDL TriSoft is a plus
- Experience with Agile Development process is a plus

Job summary 9

The Technical Writer will interact with support teams to produce a quality user manual for a specific product line. Applicants must have experience with Technical Writing in manufacturing.

Duties & Responsibilities 9

Requirements & Skills 9

At least 2 years of experience in technical writing
In-depth understanding of manufactured parts
Technical writing experience in a manufacturing environment
- Ability to read blueprints and technical drawings
- Knowledge of quality procedures a plus
- Knowledge of GMP is a plus

Job summary 10

In this role you would be providing ongoing technical writing support, training coordination support, and calibration support for production as well as new programs.

Duties & Responsibilities 10

Creating and/or revising documentation describing task-specific processes and procedures using various sources including engineering, production, quality, WO travelers, and supply chain input.
Ensuring the accuracy of documentation and obtaining department approval through automated workflow processes.
Coordinating training activities for both current and new employees and non-employees (contingent workers).
Supporting creating and retaining training records.
- Coordinating with department supervisors and managers to develop documentation and training schedules.
- Supporting AS9100 and ISO 9001 by developing SOPs and other documented information.
- Assisting in technical problem-solving activities related to manufacturing processes

Requirements & Skills 10

1 year or more of related experience
MS Office and Adobe Acrobat

Frequently asked questions

What does a technical writer do?

A technical writer is responsible for creating technical documentation, manuals, guides, and other materials that explain complex technical information clearly and concisely. Their job is to make technical information accessible to non-technical audiences. Some of the specific tasks of a technical writer may include:

Researching and analyzing technical information: Technical writers must research and analyze complex technical information and break it down into simple terms that can be easily understood by non-technical audiences.

Writing and editing technical documents: They must write and edit technical documents, including manuals, user guides, online help, and other technical materials.

Collaborating with subject matter experts: Technical writers work closely with subject matter experts to understand technical concepts and ensure that the documentation is accurate and comprehensive.

Managing document versions: They must manage document versions and ensure that the documentation is up-to-date with the latest changes and updates.

Formatting and layout: Technical writers must format and layout the documentation to make it visually appealing and easy to navigate.

What skills do you need to be a technical writer?

Some of the essential skills required for a technical writer include:

Excellent writing skills: Technical writers must have excellent writing skills to create clear and concise technical documentation.

Technical knowledge: They must have a strong technical background and be able to understand complex technical concepts and terminology.

Research skills: Technical writers must be proficient in researching and analyzing technical information.

Attention to detail: They must have a keen eye for detail and be able to spot errors and inconsistencies in the documentation.

Communication skills: Technical writers must have excellent communication skills to collaborate effectively with subject matter experts and other stakeholders.

Project management: They must be able to manage multiple projects and prioritize tasks to meet deadlines.

Software and tools proficiency: Technical writers must be proficient in using software and tools, such as Microsoft Word, Adobe Acrobat, and Content Management Systems (CMS).

Overall, technical writing is a challenging and demanding job that requires a combination of technical knowledge, excellent writing skills, research skills, attention to detail, communication skills, project management, and proficiency in software and tools.

Olivia Powell
Recruiting expert

Last updated Sep 30

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Frequently asked questions

What does a technical writer do?

What skills do you need to be a technical writer?

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